Finding a nail salon that provides quality service is so hard these days. Luxury Nails & Spa was…read moregreat. I was immediately greeted and sat for a gel pedicure. Given that I am 9 months pregnant, you can imagine how much I prayed for a good massage and paint job. That's exactly what I got! My nail tech was very thorough and did not rush through the process at all. You can clearly see they are sanitary and take proper steps between customers. I left feeling so relaxed and happy with my feet!

Excellence at this salon! You want excellent nail service where you're treated with upmost respect…read moreand genuine hospitality- go there! I love the staff! Loni uses the best acupressure and reflexology techniques for her pedicures- I almost fall asleep. 10/10. They never disappoint. I recommend the spa pedicure service. With gel polish, it's just $52.

Great service from my tech Daniel and it took a reasonable amount of time. Located in a shopping…read morecenter with plenty of parking. Full set $68 with gel polish

Had exceptional service today from two lovely employees. Tina made these beautiful nails for me for…read morea special event! Love them

The service here was disappointing, especially given the price. I brought my 16-year-old daughter…read morein for prom prep, including brow and lip waxing, a pedicure, and a full set of nails with designs. I clearly explained everything she needed to the front desk, but that information was never communicated to the staff, which created confusion from the start. Lily, our nail tech, was kind and professional, and the nail designs looked good initially. However, my daughter's nails began chipping the very next day, which is unacceptable for a service meant for a special event. Lily also performed the waxing. While the process itself seemed fine, the wax used on my daughter's eyebrows left her face extremely red, which raises concerns about the products being used for facial services. On top of that, I waited over two hours and was not offered even a basic courtesy like a beverage. For a total of $183 plus a $50+ tip, the level of service and quality did not match the cost. Overall, while the staff was polite and the designs were nice at first, the poor communication, subpar results, and lack of attention to customer experience mean I will not be returning. I now have to find another salon in North Carolina to fix issues right before my daughter's prom. Update: another nail chipped...I will NEVER come back to this establishment!

I was driving around and noticed a new salon. It is very clean and trendy, a bit small and close…read moretogether due to the layout, but it's a pretty salon with new chairs and tables. When you come in, you check in at the desk with an iPad, and the wait isn't long. I was getting a pedicure and decided on the milk-and-honey pedicure with hot wax. They have a host serving drinks, which is a plus, and the prices are reasonable. The only reason they didn't get 5 stars is that I felt the pedicure was rushed. They set a timer--probably for a massage--but the lady turned it on once she started scrubbing my feet. Also, her painting of my toes was a little uneven. I recommend the salon; it's centrally located, but I wish there was more parking.

Absolutely love them. I've never been disappointed coming here. Everyone is so amazing…read more It took me a while to write a review, but I'm very happy to say the same thing every time. Thank you!

Wow! Haven't been here in a few years and since the new management, the place is a complete 180!…read more Customer service is great. From my observations everyone looked really happy and relaxed with their services. My person for my manicure and pedicure was so meticulous. I was surprised to be receiving such exceptional services around the area as it can be hard to find with decent prices. They also offer snacks and drinks. The atmosphere is clean. Even the bathroom is relaxing! I won't spill the surprise and instead let you find it for yourself. Really enjoyed going back here under the new management. It was a nice surprise and not disappointing.

Absolutely love this place! Iris is amazing and always does my nails perfectly. I prefer my nails…read moreon the shorter side, and she's one of the few nail technicians who can make them look thin and natural instead of thick and bulky like many places do with shorter lengths. She's incredibly fast but never sacrifices quality, her work is always thorough and precise. My nails look great every time, and I always leave happy. Highly recommend Iris and this salon!

The place is nice and clean. My daughter went in wanting prom nails, tech never asked her to pick…read morethe color prior to starting. when she walked in, she asked her to have a seat first and immediately got started. Daughter didn't like the colors tech presented so she asked tech to mix colors but instead tech forced her into a color which didn't match the dress. She left upset without topcoat and paid full price. I took her back to get it fixed (didn't want to argue, just wanted to get what she paid for). The tech wanted to argue and made us wait an hour while she finished someone else's nails. Which is understandable but there were other technicians that could've helped out but didn't. Getting a mani/pedi is supposed to be relaxing but who wants to leave unhappy and furious?!? Making a customer happy with a nail polish color should not be this difficult!

They suggested a dip for my nails. Never heard of it. Exactly what I needed to save them.read more

Hands down the BEST nail salon experience I've ever had! I…read moredon't usually write reviews, but this place deserves every bit of praise. From the moment I walked in, I was greeted warmly and made to feel genuinely welcome. The salon is spotless, beautifully organized, and has such a relaxing vibe -- you can immediately tell they care about quality and cleanliness. My nail tech (Vee) was incredibly skilled, patient, and detail-oriented. She actually listened to what I wanted, offered helpful suggestions, and absolutely nailed the look. The shaping was perfect, the cuticle work was clean, and the polish application was flawless -- no rushing, no shortcuts. What really sets this salon apart is the attention to detail and customer care. I never felt like "just another appointment." They checked in to make sure I was comfortable and satisfied every step of the way and they are family owned so the salon is very cozy and comfortable!

Before I begin let me start by saying that this review is based solely upon my personal experiences…read moreand my personal experiences alone, so without further ado let's begin!. I decided to visit this place to get a pedicure, i have been to other salons for pedicures but this one was recommended by someone so I didn't know what to expect when I walked in. I was greeted immediately, I asked what the price was and I was told there was no wait! So I was seated almost immediately!. One of the employees had the liner in the tub and ran the hot water and put some solution in the running water. It was hot and relaxing. He also brought me a small bottle of room temperature water and cut the massage chair on.. Shortly after the lady that performed my pedicure came over and tried to upsell me for a higher priced pedicure. She was very persistent but I knew what I wanted and I was not going to change my mind... The pedicure was quick and effective, kind of a rush job without much effort but maybe that's the process of getting a pedicure to get you in and out as quickly as possible.. overall I enjoyed it Note: I don't have hairy toes so there was nothing to cut off, men shouldn't have hairy toes and woman shouldn't have them either.. So ladies if you have hairy toes, please get that removed! Hairy toes are not attractive in any way!!!.. I took off one star because the lady asked me if I was paying cash because the price was $35 but I told her I was using a card. Then I said ok I will pay cash but when I got to the register the man charged me $37. Some where there was a communication gap, but I left a tip and departed!. I would return again...

This was probably one of THE Worst pedicures I've had. It was extremely rushed, our feet may have…read moresoaked for 5 mins consecutively that's it. The polish isn't fully coating my nails, our feet are white/dry leaving out of the establishment. It was at most a 15 min service with no attention or care to our actual feet. I feel like they don't even do the bare minimum even for the basic pedicure. I basically paid to get my feet washed and polish slapped on. I also feel like the floors could have been cleaner. I feel like they missed the mark in so many ways.

I feel so ridiculously taken advantage of and ripped off... I sat in my car and cried because I was…read moresupposed to get a haircut, color, and style today for my maternity photoshoot. I was given no consultation when I booked the appointment and when I showed up and showed the stylist what I wanted, she told me that she wouldn't be able to do it for the price I had booked because it was not a single process color, but a full highlight. Ok, it's an extra 10$, but ultimately that was fine. Except she then proceeded to tell me she wouldn't have time to give me the full highlight and could only give me a partial highlight. Very disappointing, but ultimately understandable. She THEN continued to tell me she would need to charge me an extra 25$ for toner. Omg, now this getting ridiculous. My natural hair isn't even that dark, it's a light brown. This cut hasn't even started and I'm already feeling like crap about it. I should've just asked for my money back and walked out after that, but I had my heart set on this look for my photos, so I just said it was fine. I sat in awkward silence in an extremely overcrowded salon for about an hour after that while she put in the highlights. This lady was so unfriendly she never even gave me her name, but I believe it was Melissa S based off the business photos. Overall, the completed look was pretty underwhelming and not really what I asked for, but I didn't hate it. I wanted layers and I can't really tell they're there, and the color doesn't really suit me and is totally off from what I asked for, but I didn't look horrible. I'm not much of a complainer so I just said it was fine once again. Then I started to realize I was really being ripped off when she started unbuttoning the cover after blow drying my hair. Um, excuse me? I asked her if she was just not going to style my hair, because it had been part of what I was paying for. She told me that blow drying my hair was the styling. Listen. This isn't my first time getting my haircut. Blow drying is not the same as styling. The package I purchased said, word for word, "One women's haircut, partial highlights, deep condition, blow-dry, and style." Blow drying my hair and leaving it completely straight is NOT what I paid for. I tried to argue this point and even showed her the wording but she kept insisting she "didn't have time" because her next customer would be there "I'm about 5 minutes." I felt so cheated and rushed out the door. She couldn't even take an extra 5 minutes to give my hair a quick little twist. I'm now stuck at home debating between having to go out and get it styled somewhere else and spend even more money or just calling off my maternity photos entirely. My hair looks so bland and lifeless, and I don't know how to curl it myself. I've never been so undervalued and disrespected, and to top it all off, I'm heartbroken that my photos won't turn out the way I wanted them to. Please avoid this place at all costs. They just want your money and to rush you out the door to get their next paycheck. What an awful experience. Pictures are of what I asked for vs what I got. I'm sure you can tell which is which. 110$ I'll never see again.

Being relatively new to this area (1year) I have tried other salons with much disappointment. In…read moreRichmond I was spoiled with lots of choices and great color stylists. FINALLY.. today I found Melissa who not only took the time to explain what she was doing, spent a lot of time with me, and my hair color and cut is fabulous! Thank you Melissa for being my new Virginia Beach Stylist! And my hair thanks you as well! Also the salon calls you back promptly and is extremely professional!