As a loyal customer of Elegant Nail Spa, I've noticed a few things about their appointment system that could be improved. The service listings on the website sometimes don't match what the staff can actually do, and it seems like they might not be fully aware of the services they offer. It's also been a bit tricky to keep the service quality the same, since I've had trouble finding the same talented technicians I've used before. Plus, I've always had to wait a long time for appointments, often more than 30 minutes, even when I've booked them. read more

Looks worse than when I arrived...[[HIGHLIGHT]]rushed and told me the whole time that no one does regular manicures anymore.[[ENDHIGHLIGHT]] read more

Elegant Nail Spa - Hilltop - When your nails look worse than when you came in... - Nail Salons Near Me - Virginia Beach, Virginia

I can only vouch for nail services with Vy. She's is usually consistent and deserves 5 stars, but every other experience I've had with anyone else has been poor. [[HIGHLIGHT]]I had an appointment scheduled for in the afternoon with Vy, but had to move it to earlier in the day. Unfortunately, that meant I had to try anyone who was available.[[ENDHIGHLIGHT]] To keep it short, I thought my nails looked off in the salon, but I chalked it up to the color, which is another story, but My nails were sore, so I just paid and left. Once I got home, and could look at my nails closely I realized how badly done the application was. It's so uneven, streaky, and nail polish is all over my cuticles. I should've known better but really needed a new set. All I can recommend is if you can't book with Vy, try somewhere or chances are you'll be disappointed! read more

See all

Picked this salon because of high reviews and close to my hotel at the beach. I had not had my nails done IN YEARS and was no longer aware of the lingo or what was available. [[HIGHLIGHT]]They were very professional, kind and helpful in helping me decide what was best for me and my day to day.[[ENDHIGHLIGHT]] Once he got started, you could tell he took time to detail and was conversational, friendly as well. [[HIGHLIGHT]]I also appreciated that speaking amongst each other in another language was kept to a minimum making me feel more like a customer and less like cash ticket.[[ENDHIGHLIGHT]] Clean, beautiful salon. In and out with a perfect set of nails. I would highly recommend! read more

Elegant Nail Spa - Hilltop - OPI color I'm really not a waitress. Gel X nails - Nail Salons Near Me - Virginia Beach, Virginia

[[HIGHLIGHT]]Arrived a few minutes before my 3:15 appointment and waited 40 minutes before I was even told the wait would be longer.[[ENDHIGHLIGHT]] The whole service could have been completed in that time. Instead they took walk-ins who were going to get pedicures and manicures. [[HIGHLIGHT]]The receptionist had no idea what she was doing.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I've had this problem twice before but have them the benefit of the doubt.[[ENDHIGHLIGHT]] The gel manicure is average, nothing spectacular. Clearly they don't care about clients, just how many they can shove in the door every day. read more

[[HIGHLIGHT]]Amanda was wonderful- got me in fast and ladies were nice.[[ENDHIGHLIGHT]] Business was clean and had great decor/vibe

Beautiful salon Great service Definitely going back They do have a sign about tips needing to be cash up at the register and so if you're like me and don't usually have cash keep this in mind before your appointment read more

I've been going to elegant nail spa for over a month now. A week after getting an acrylic fill, all of my gel polish started ripping off, and my nails started lifting. [[HIGHLIGHT]]I went in to figure out what could be done about this issue and I was told that I would need to pay money and make an appointment instead of having the issue taken care of right away.[[ENDHIGHLIGHT]] I highly do not recommend going to this business. read more

Came with no appointment for 3 pedicures. They offered something to drink even for my 2 small children that were not getting any services. Their service was of great quality, their most basic pedicure doesn't include gel so a bit of an upgrade. Front desk staff is very fluent in english in case there is anything that need to be clarify. read more

I was there about five days ago, I payed for a way over priced acrylic fill, the woman made me visibly bleed and didn't stop, and I wasn't even going to write a review because I didn't deem it worth it, but my nail has just snapped. Not worth the money, so many other salons in vb that are worth it and that will last. read more

Excellent pedicure by Rachel. I will definitely return. [[HIGHLIGHT]]Friendly service and spacious, updated decor.[[ENDHIGHLIGHT]]

This place is awesome! Beautiful on the inside and clean. Trina is absolutely incredible, so sweet and did the most AMAZING job on my dip nails and gel pedicure. Truly the dip nail queen. read more

I normally don't give rating but what happen to my hands and feet this week i have to write a review and shared my bad experiences. I normally get my nails done by a gentleman name Brandon, he was so good and the best nail Technician that has ever done my nails. I learn from some of the Technician in the shop that the owner Andy let Brandon go because he did obey the owner cleaning rule. And would deduct $20 perday every day if Technician dont do there job. Looks like to me the owner Andy is running some illegal Labor Law Regulation. I am a Labor attorney and iknow most nail technician work on commission. They get 1099 and not W-2. [[HIGHLIGHT]]I was told Brandon was no longer working at Elegant Nails Spa so they gave me to a yound woman who just have a baby. I think her name is Yvonne. she con me in getting a herbal pedicure and and a nails done[[ENDHIGHLIGHT]]. She rush her services with me, I paid over $100 and it's not worth it. I am so disappointed, polish on my toes was sloppy and my hands looks so bad. Look like an amateur did it. Regardless i am going to find out where Brandon work and will tell all my friend and client to see Brandon at his new place if he still doing nails. This is not how you treat your employee, your shop might be nice but your integrity is the shit Andy and everyone will soon know about you and your unethical business practice!!! read more

I've been going to this salon and the owners for over 15 years. [[HIGHLIGHT]]Andy & his staff are very friendly and professional.[[ENDHIGHLIGHT]] I don't trust any other salons with the tools, as this salon is very clean and sterile. I also love the ambiance of this salon which is very calming and welcoming. Great location in VABeach! read more

Worth the drive to come get my nails done here! Lilly checked on me and completed my nails in a timely manner. Great customer service and conversation was sweet. read more

See all

I've gotten the NuSkin as well as the organic herbal pedicures, both with gel polish. Both have been incredibly relaxing but I would recommend the herbal- the aromatherapy takes relaxation to another level. I have also gotten a full set, fill and eyebrow wax here. All have been top-notch. Service has always been prompt, friendly, and the technicians really know their stuff. Every time I leave I feel ten times more pampered and relaxed! Love this new place and the new massage chairs! read more

See all

Very dissatisfied, I have been going here for two years, I brought my sister today for a regular manicure, it was very poor service quick with one coat, her nails felt gritty and not groomed, insulting, I was telling her how great you all were, Annie needs a new occupation, horrible at customer services. If there was zero stars that's how this service was today. read more

i got my nails done and the one day later the chrome started chipping. when i payed that much for a manicure and extra for the chrome this SHOULD NOT happe. read more

[[HIGHLIGHT]]Awesome place! There are a lot of very talented ladies and gentlemen that work here.[[ENDHIGHLIGHT]] Absolutely love my nails and toes! read more

Pros - beautiful salon, good color choices, my nail shape looks great. Pro - the person I went with nails look great (she was with a different nail tech) Cons - everything else for me. Skin around nails all cut up/red from cuts. (Also I get my nails done regularly at another salon so it's not like starting from scratch), I was rushed to pick a color and I barely got to look at the books - literally the lady picked my color and wouldn't let me consider options luckily I was stuck on red but any other time I would appreciate a moment to glance, and odd comments about $$$ (ex: asking me how much my purse cost) , kept pushing the more expensive options when I kept kindly saying 'I'm ok!' read more

Elegant Nail Spa - Hilltop - Nail Salons Near Me - Virginia Beach, Virginia

See all

Please be mindful when you buy the 2024 holiday gift card with voucher as it has a limited time for redemption. Not very transparent with information. read more

Annie oh Annie you are an angel of nails. My nails are perfectly shaped , polished and beautiful! Thank you so much. Nothing makes me feel better than pretty nails and they were cut and filed to my job specifications. Thank you ! read more

Service here continues to get worse and worse. They rush through your appt, you dont get to look at all the colors because they want you go to the seat asap. I've been cut several times because they are rushing!!! I can't even believe it. [[HIGHLIGHT]]I told her to slow down because it hurts.[[ENDHIGHLIGHT]] It's ridiculous that they raised their prices, then rush through a pedicure in 15 min. I am a mom and hardly get to get away and when I do I used to love to come here and the last few times here have been stressful, no relaxing, getting cut and bleeding multiple times. Such a shame because this place is nice and new but service has gone down the drain. read more

I want to start this off by saying they did an amazing job on my nails, shape and all but the professionalism is definitely not great. Pros: Its a beautiful atmosphere -very new -good quality for the price Cons: - they CONTINUOUSLY assisted customers and went around the salon touching other items and would come back to me and continue working. Very unsanitary. - they don't abide by appointments! Very unorganized -they talk very nasty and make very rude gestures about customers when they leave. Very very rude. I wouldn't recommend this place if you want to feel comfortable. read more

Elegant Nail Spa - Hilltop - Full set mani - Nail Salons Near Me - Virginia Beach, Virginia

Popped in here after a Pure Barre class after seeing an offer for 15% off for new customers. This was on a Wednesday. By Thursday the nails had already begun to chip, and by Friday (today) there are already huge chunks of polish that have peeled off. I asked if they did nail art and showed the tech a photo of a floral design I'd found on Pinterest. She said she could do it. Her execution was a 3/10. I'll post photos below of what I asked for and what I received. I paid about $55 for this :/ On the plus side the space was very clean, the staff was friendly, and I was able to receive this service as a walk-in with no appointment. read more

See all

I have been to the Redmill location many many times and love it, this one opened closer to my house and I have tried twice. Both times i've left bleeding, with pain in my cuticles and thick nails. This time I brought it to their attention only to have the nail tech grab my hands, wipe my blood with their hand (EW), and then tell me it's not cut I just have sensitive skin. The nail tech kept grabbing and rubbing the cuticles and it hurt! They gave us I believe $15 off but i'm in pain. I also asked for a Dip manicure and didn't get a manicure just the dip process. It is what it is just maybe consider going to the redmill location. My nail snapped once and they stayed past close to fix it for free, hilltop wouldn't even acknowledge that I was literally bleeding. read more

Generic nail "mill" pumping customers in and out as fast as possible. Added fees when paying with a debit or credit card and tips must be left in cash. ATM on-site so if you're caught without cash now you're paying an atm fee on top of it. [[HIGHLIGHT]]All of the burden of running a business is placed on the customer.[[ENDHIGHLIGHT]] Take your business elsewhere. read more

Toenail fungus! Ugh! Beware!! They need to be more careful about cleanliness/sterilization of instruments!

this is 100% a chop shop. after one visit here i will never return, nor will i recommend this salon to anyone else. i came in just to get my acrylics off. this isn't my usual salon but i chose to give them a chance and i deeply regret it. the man who took my nails off used the wrong tool to clip the nail extensions. the pieces were flying through the room, even hitting his colleague next to him. he then jammed his own nail in between my natural nails and the extensions and proceeded to pop my acrylics off by shoving a nail tip in the gap he made and pushing into my nail bed. this whole process was extremely painful and traumatic for my nails, they are so damaged after leaving the shop. i'd been growing my nails for 3 full months and was so excited about my new growth, but the man was so brutal with my nails so much that the layers were breaking and peeling off. he asked me if i wanted him to cut my nails (which shouldn't have been a question with the state he left my nails in), i said yes and he filed them and left me walking out of the shop with uneven, brittle, and damaged nails. read more

I've been to this nail salon multiple times over the last 2 years, more times than I should have though to be honest. The only reason I've continued to come for so long is because they were 5 minutes from my house and they gave us complimentary drinks and since it is a newer location it is pretty clean to be honest and I love the massage chairs. When it comes to service though... that's where the ball is dropped... I don't have a nail tech that i repetitively go to at this location because they have all been extremely disappointing... rude, sloppy nail work, and low patience with the customer. If you want a nice relaxing atmosphere this is a great place with the massage chairs and drinks, just don't expect anything impressive in terms of mail execution. They've made me bleed, they've made 2 of my friends bleed when they cut our cuticles and clean the nail bed, and if you get acrylics they'll be uneven or crooked 9/10 times. Even regular polish or gel they seem to mess up. Hopefully they get better nail techs and then this place would be great. There is a taller gentleman who works there, unfortunately I forgot his name, but he was the only competent nail tech they had and actually made my nails look beautiful. Super nice guy and converses great and recommended Netflix shows to me that I did end up loving. Bring Mimi back too, she was also great but they fired her or she quit but she's gone. read more

the techs are very nice but the quality of the work has gotten worse every time i've come. the gel x manicure I just got (which was excruciatingly painful due to their gel/ UV system) is falling apart after 3 days, and they left so much glue gunk underneath the nails, which looks and feels gross. they really have rushed my appointments and have cut my skin a number of times. they don't even have you wash your hands before the polish, and then massage lotion onto your hands covered in gritty acrylic dust-- so gross. I have had some good experiences before and have gone so many times but i think i need to find a new salon. I don't recommend it. read more

very unprofessional. my daughter and I went in for 2 pedicures and she got a full set done. [[HIGHLIGHT]]I asked multiple times about payment so that I could have the payment all done and taken care of while she was getting her nails done.[[ENDHIGHLIGHT]] I was given TWO tickets. One with BOTH pedicures with info/ payment and 1 with the info/ payment info for her nails. I went up to the counter to pay and was charged $152.00. I even pulled cash out to tip all of the ladies there that worked on our nails. I sat for about an hour still waiting on my daughters nail service to be finished and then we go to leave and [[HIGHLIGHT]]the women working there chased me out of the store telling me how I didnt pay for her nails.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I said, "yes I did" and because the girl behind the desk failed to supply me with a receipt I had to pull up my bank account to show them.[[ENDHIGHLIGHT]] The told me that even after spending $60.00 on one pedicure and $50.00 on the other we were charged close to $50.00 EXTRAAAA for gel??? [[HIGHLIGHT]]I was then accused of not paying for my daughters nails.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]First of all, how embarrassing as the client to be called out in front of everyone in the nail salon and secondly, who works behind the register? Not me![[ENDHIGHLIGHT]] So, if something wasn't accounted for that was not MY fault but that's ok accuse your customers of stealing! [[HIGHLIGHT]]I was completely mortified.[[ENDHIGHLIGHT]] I then paid AGAIN for her nails on top of the $152.00 I already paid and left so upset and embarrassed. I will NEVER be back here to have my nails done and I DO NOT recommend them no matter how nice or pretty their facility is. read more

I have been here several times and each time is slightly different. Today I had two different nail techs due to overlapping appointments. The nail tech Paul was very detail oriented and it was by far the best pedicure I've had at this location. The nail tech Mimi was very critical about who had done my nails last and cued questions in a way that would draw responses to make her coworkers look bad. She also cut me three different times and blamed it on me having small hands and "sensitive" skin and continued to buff with the block even though it was raw. I didn't have long nails when I went in, but I definitely have over filed super short now. Overall, it's not my favorite salon, it's close, but it's not consistent in quality . read more

Elegant Nail Spa - Hilltop - Dip manicure - Nail Salons Near Me - Virginia Beach, Virginia

Would NOT recommend this nail salon at all. Got pressured into a gel pedicure when I repeatedly asked for a regular pedicure and the entire process of getting a pedicure and manicure took 3 hours long. My nail tech was rude and asked very impersonal questions. Would highly recommend TH Nail Salon and Spa on London Bridge in VB - they treat you with a great deal of respect and don't use negative tactics to get more money from their customers. read more

First time I came I had not selected a nail technician and clearly got lucky and had Paul. He's great!. Tried to schedule him this weekend and he was off. Made the mistake of not actually selecting a staff member when I made my appointment online and got to wait around for 45 minutes until one was assigned. Albeit a nice place and management gave a discount, DO select a nail technician or you will have an unpleasant surprise wait. read more

Beautiful salon. Unfortunately the manicure was horrible. Manicurist did not use sterilized tools. She did not file my nails in the shape I requested. When she tried to fix the shape every bit of my length was gone. Kept cutting on a hang mail and ended up cutting me.. blood dripping from my finger. Pressed it with a paper towel and applied some green liquid to it. Polish was applied even worse. She did not use any cuticle oil or apply lotion after. Just an obscene amount of oil from my fingertips to my elbow. I think she was trying to distract from the horrible manicure. To make it worse the gel polish lifted after four days. I can usually go two weeks. It was horrible from start to finish. read more

recommend they not take appointments on Sundays if they're going to be "understaffed on Sundays" if you do manage to wait long enough to have your nails done here they are fine and look OK. but don't be encouraged by their easy scheduling online. You are always going to wait and it's usually 30 minutes or more past your "appointment" read more

The place is beautiful and clean but I was not happy with the service. I picked the Pearl pedicure which was supposed to include an "8 Min massage"!. The 8 min massage was only 4.5 mins and the hot stones massage was 1 stone and he answered a phone call while working on me. The "massage" was just his THUMB pressing into my calf's and shins. Did not rub feet at all. The work on my toes was sub par because they still looked dry as if there wasn't anything done. Typically when prepping for pedicure you have a few minutes soaking. Not here you got your feet wet and they started immediately. Very disappointed! Will not go back. read more

For starters, I felt very welcomed and relaxed. Then, I'm not sure if this is a normal timeframe, but didn't realize it would take 3 1/2 hours for a gel pedicure and dip powder manicure. They charged me $15 for soaking off the gel polish that I had on prior, without my knowledge. They asked me if I wanted it soaked off and I said yes, not knowing it was extra charge. For the basic pedicure and dip powder manicure, it was $95 without tip. I thought that was a bit too overpriced for my nails to be already chipping and breaking in less than one week. Very disappointed. read more

Pedicure $75 +tips. WTF IS THAT? I bet a child can paint better! ( it was done the same day I post this pictures) read more

See all