This is for the nails only-- not hair or other services they offer. I've broken down my review to both the customer service and the nails themselves. They both deserve a 1.
On the customer service:
Here goes-- I mistakenly bought a lifebooker loot in June because I needed a gel manicure for my friend's bachelorette. I downloaded it and called to make an appointment only to find out their nail salon lady only comes in certain days. This should've raised a red flag that this isn't a true nail salon; it's a hair salon with a nail lady in the back. Well that was fair and my fault so I just made an appointment for when my friend was getting married.
Fast forward to the appointment-- I booked a pedicure and a gel manicure for 8/20. I waited 30 minutes to be seen while my friend waited 45 minutes (she actually booked her appointment earlier than mine but was seen after me for some reason). Mid-pedicure, I'm talking about my gel manicure and the lady said I wasn't on the books and she has to leave so she doesn't have time to do my manicure. I didn't want to make a fuss so I rescheduled to 9/5 (today) for my gel manicure in time for my fiance's cousin's wedding & vacation. So I left with just my toes done but as one of the bridesmaids in my friend's wedding, I had to get my nails that night though so I scrambled to find a place that would take me at 830PM. I found one near me and it's the best nail place EVER-- Idea Nails on 62nd-- look it up. That night ended up great because of Idea Nails.
Fast forward to 9/5-- I get a call at 3:15 saying that the nail lady leaves at 4:45 on Fridays and asking if I can come in earlier. I can't because I'm at work and I feel like they're on the verge of canceling so I argue with them telling that last time they didn't honor my appointment and that they're the ones who scheduled me for 5:15 so they should honor their appointment. They decided to let me come in at 5:15 (wow thank you, you're so kind to keep an appointment for your customer). Then I called Lifebooker to try to get a refund for my loot knowing that I'd be rushed and get horrible service but the salon refused a refund. Then they call an hour later to confirm I'm still coming in-- a sign that the nail lady is ready to leave but just has to stay because that's her job to keep appointments? Yes, I think so.
On the nails:
1st visit on the toes-- She did not cover the nails with enough nail polish. After two coats, you could still see through some spots. I bought the same Essie nail polish color ($8.50 a bottle) and repainted my toes. She also does not know how to use a cuticle cutter. There was a ton of skin cut off shown by how frazzled my toes looked a couple hours later.
2nd visit with the gel manicure-- It looks like a teenager painted my nails (can't say a child cause it's not as bad as that). I paint my own nails better than this. I've posted photos so you can see. Again, she's very aggressive with the cuticle cutters; more skin than cuticle. I was wondering if there's a nail school you can attend to learn nail techniques or how people learn because she needs to brush up her skills. I've never had a gel manicure where they've soaked my nails prior to it. I'm pretty sure you're not supposed to.
If you have short nails or bite your nails, then forget about coming here. A good nail lady should be able to handle short or long nails but maybe because my nails are short, she had trouble staying in the lines. When she put on the clear nail polish (base and top coat of gel manicure), she did not care if it went onto my skin or cuticles probably because it's clear but I've had other nail technicians take great care in this.
Worst part is I told her I wasn't happy with how the nail polish was spilling over my nails and that I was worried because I can't just use nail polish remover to fix it since it's gel so her solution was after my nails were done baking in the UV light, she took a cuticle cutter to fix her mistakes after she already took off a lot of skin.
Oh yah, and the UV light they have burns- don't stick your hand in all the way because you'll get burned.
Back to customer service: Both times, she's mentioned how she has to go or has things to do. She likes to point out if you bite your nails, etc. (overhearing from my friend who was there too) or if anything is wrong with your nails. Personally, if I'm paying someone to do my nails, I'd like for them to look better, not to be nagged at throughout.
I still tipped 20% because she's a nail lady after all, but I was in and out in 20 minutes (including time to pick my color and tip). Gel manicures usually take 40 minutes.
I'm never going back for nails and would love it if you saved your money to go elsewhere. Don't buy a lifebooker loot for this place. Spend $10-20 more and get a real manicure/pedicure elsewhere because you'll have to do it yourself or fix it yourself anyway read more