Love houda she's very professional she does amazing makeup and hair styles also, I like the staff too they're good , the only hairstylist i dont feel comfortable around is helana she talks behind the customers back and makes fun off them , why in front other customers!! it's not professional I don't like to see that at a professional salon . read more

Just going to give my honest review. I had an appointment with Helena and Houda for my sisters wedding. Was so excited because of how much they talk about houda's work. Helena, she did amazing on my hair. Such a sweetheart. Houda, not so much. My makeup was horrible. She rushed my whole application. Didn't care to even engage with me but with her employees about her weekend plans like I didn't even exist. I had to go home and redo my makeup because I disliked everything. I realized after talking to a few of my friends, she picks and chooses who she wants to do flawless work on. I felt treated unfairly. A lot of the ladies there have amazing talent but because of my personal experience I won't go back there. Sorry. read more

All i have to say is read the hidden reviews on here because they are all very true....biggest mistake of my life going here to get my hair and makeup done by Houda. She does not care about you one bit and uses cheap drug store makeup, i went home and basically erased everything and redid it myself. read more

seriously the best salon ever!! Everything was so perfect and they were so nice to me

hanady did my makeup and shes literally so sweet she did a really good job! cant wait for prom

Amal M. is THE BEST! I don't know how I ever trusted anyone with my hair before but two years after my first appointment with her & I'll never go anywhere else! For the most part, most of the staff is very friendly & hospitable! If you need makeup done, Charlene is Amazing!! read more

nope. never again. y'all don't even deserve 1 star. this was my first and last time going here. i had an hour long appointment to get an updo for my sister's wedding and i had Helena as my hairstylist. first off, when i first walked in, i was a few minutes late and Helena was super eager to get started immediately because she had a "busy schedule".. it was 8 am and the salon wasn't even open yet.. but whatever, no biggie. i let her use her creative judgement on how my hair should be styled, i just told her that i wanted a low, romantic updo that would last all night. she was YANKING my hair out of my head. when I asked her to be more gentle, she just smirked and continued being rough. she was done styling my hair in less than half an hour and i'm pretty sure there was more of my hair on the ground than on my head. and when i went to pay, i saw her laying down on the couch on her phone!! ya girl mhm i can tell how "busy" you are... smfh. to make matters worse, my hair was falling out within an hour of getting it done!! there were roughly 50 bobby pins in my hair and that shit still fell out?? nope. no thx. i'm good luv, enjoy. p.s. i literally made a yelp account just so i can save some poor soul from losing half of her hair... you're welcome ladies :) read more

So far no one at this salon has even been able to get an appointment date right. You make an appointment and then someone else calls back to say it's not possible and still give the wrong date and time. This has happened several times. No one seems to know what's going on there. I will never get another voucher as a gift for anyone. Not only that, the manicurist quit and no one has taken this place so already paid coupons cannot be honored. If I could rate it a zero star I would. read more

Salon west is a RIP OFF avoid at all costs. They barely spent 10 minutes TRIMMING my hair then hit me with a bill for 30$, the funny thing is my friend was there yesterday and paid 25$. never going there again. read more

Hated it. Walked in for some balayage and left extremely disappointed. Not only did I not receive the color I wanted, but I got 6 foils in my hair (my hair was just above shoulder length) and still got charged $120. Unbelievable. Will never come here again. read more

HORRIBLE SERVICE Please do not get any nail service done at this salon! I went with a friend to get an OPIgel manicure and have never been treated so poorly in my life. Upon entering the salon we were barely acknowledged, waited over a half an hour for our appointment, then proceeded to the nail station without the manicurist introducing herself, I still do not know her name. Our cuticles were brutally cut, to the point where the skin surrounding the cuticles was also being cut off and was bleeding. The manicurist spent over an hour on just my cuticles. The manicurist also felt the need to have her phone on the table and text throughout the appointment. After applying the OPIgel polish (there was little seleciton - as stated in a previous review) the manicurist finally got to my friends nails (over an hour and a half later) and didn't even finish the manicure!!! After making my friend bleed and starting to polish one of her hands, she stood up abruptly and said that she would be right back. We waited for 15 minutes with no other employees around, until the manager (NOT A NAIL TECH) came and polished the other hand. ABSOLUTELY HORRIBLE EXPERIENCE. read more

I originally went here because it was recommended to me, and I checked out some of their pictures on social media and it seemed like a good place. The salon itself is nice - clean, cute, whatever. For the money they put into the salon, you'd figure they would put a little more emphasis on customer service. I was obviously my stylists first client of the day because she came in ten minutes after I was there, and was late. I can excuse that, not a big deal. I brought pictures with me, she barely looked at them and said "oh you want layers". Welp, I figured she's a professional, she knows what she's doing. The whole time she spent criticizing my color and my former stylist for how she colored my hair. The total haircut took less than ten minutes, didn't see her cross check it once. She did a great blowdry, but I realized after I washed and dried it myself the next day how uneven it was. The great blowout disguised this. So basically I spent $60 for a haircut that I could have gotten at Great Clips, and to be insulted because my color wasn't what she would have done. Won't be returning and would definitely not recommend to anyone. Advice to the salon: Maybe instead of trying to upsell services, just concentrate on the task in front of you. read more

I don't even wanna give this place one star, because it deserves none. Biggest. Mistake. Ever. I had a huge wedding I was in, my first cousins & I don't know why my sister talked me into coming here, I guess she heard good reviews & this place squeezed us in. We walked in, as soon as it opened and the girls that walked in just had dirty looks like they wanted to stay in bed but had to come to work. One of the girls at the front desk asked us who we had appointments with.. I'm sorry but isn't that your job? Aren't you supposed to know whose doing what?! I'm not great with names, I don't know who I had appointments with. Neither did my sister. That was problem 1. And believe me when I tell u I had many. We were taken to the back (my sis & I) we got greeted with coffee I believe. As soon as I sat down she asked me what I wanted to do- I showed her a couple of pictures and I was confident that I'd look great @ the end of it.. Let's just say. I walked out came home and my dad said I resembled a Barbie lol. A Barbie. That's how fake I looked. My makeup was hideous- Charlene the makeup artist?! Yah right .. Lmao. My eyebrows were so uneven! So squared I looked like a drag queen I was beyond upset. She did a random lip on me as well- this ugly peachy color. Didn't match my dress at all. I came home and wiped my makeup off and ended up rushing it & did it myself cuz of that wedding. Anyways my hair looked like SHIT. I'm not a big fan of tight curls- what is this? A perm? And that's what I got. The picture I had showed her looked like NOTHING I got. Girls were bitchy as well. I don't know if I take everything the wrong way or what- but I can tell unfriendly (me putting it the nice way) when I see it. And these girls were bad. NEVER coming back!!!!!! Ever. Idc if someone gave me 150 dollars to do my hair here. Never ever. Girls, learn how to be polite to ur clients! Or you'll be left with none. read more

Do not bother yourself unless you want a headache, honestly. Me and my family have been here multiple times and I've given this place many chances. I just can't keep wasting my time and money anymore. First off the people working at the desk are very unprofessional. Second the wait is always unbelievable, don't expect to be on time to any of your events. The workers are rude and the prices are ridiculous and unaffordable. I go back because there is one stylist I really do like.The only reason I'm really pissed is because I tried making an appointment for hair and makeup for my wedding and I wanted to do a trial. When I Called the person on the phone put me on hold multiple times to go check if she could squeeze me in on my wedding day.... I heard her and everything she was doing, she was on her phone laughing talking to someone else and not once did I hear her go check with the stylists or makeup artists. When she got back on the phone she asked if she could give me a call back tomorrow,which never happened. The next call I got was the afternoon before my wedding asking me if I was still coming in for wedding hair and makeup?WAIT WHAT?! When did I make an appointment and when did I do my trial. I'm sorry but the owners need to reevaluate there business. read more

I've been going to Salon West for about a year now and I am beyond thrilled that I found this place! I always feel welcome when I walk into the salon. Everyone has always been very nice and very on top of things. The design of the salon is very modern and sophisticated. I go to Houda for all my beauty needs, including cut, color, eyebrows and make up. Houda is such a sweetheart and amazingly talented at all the services she offers. I've never been happier with my results. She is a beauty miracle worker! When it comes to hair, she is a color genius and as for my eyebrows, I refuse to let anyone except her touch them. When it comes to make up, I have never had more beautiful results. Her technique is amazing and she is extremely knowledge about the products she uses. There is a lot of great talent at Salon West with employees who really know what they're doing. They are very confident in their skills. I highly recommend Salon West to anyone who is looking for a new salon and a fresh, beautiful look when it comes to all their beauty needs. You definitely will Not be disappointed! read more

I did my hair and makeup here for a wedding I had and I had a horrible experience as soon as I got there. The girls at the front desk are straight up RUDE. My makeup appointment was at 12:30 and I was not taken to the back until 1:15! What made it worse was that I was a bridesmaid and was under a time constraint already. You would think that I would get an apology for the wait but NOPE, more attitude. On top of that, the girl who did my makeup rushed me so that she could catch up to the appointments after me that she was behind on. My face was not moisturized or primed prior to applying my foundation which is UNHEARD OF! On top of that I showed the artist a picture of what I wanted and received the opposite. I even had to ask her to spray me with setting spray when she was done. My hair was done mediocre and fell by the time I got home. Maybe due to the fact that my hairdresser was on her phone half the time! The girls here will only do a good job on you if they know you or if they're going to post a picture of what they're doing to you on their Instagram. I payed over $120 for hair and makeup and could have done it better myself. Will never come back here again. read more

Well they have horrible staff, rude! The lady who cut my hair was Amal, it was plan old for about 45 dollars. I could pay 13 for that at great clips. So like an idiot I said well she was nice let me go again... They called me 20 minutes before my appointment and said "sorry we have to cancel your appointment but we have more important clients emergency" they did NOT even try to book me with someone else, they just said oh when do you want to come again. I said never! What if i had an hair emergency? Very upset about that, they need to learn to treat others nicely. I don't live in Dearborn, i was driving when they called. Complete pretentious, arrogant, rude service! What kind of a salon does that? I went to another place that had an emergency wedding problem before they booked me in same day and apologized for the inconvenience. This place is a joke! Over priced and same old hair cuts! No thanks. Keep treating your customers like this and you'll fail. read more

This place should be rated with 1 star! I had the worst service and it was my first time trying out the salon. I had houda for my makeup and it was the worst service I've ever had, she was texting and didn't even feel the need to start a conversation or even ask how I was doing. I told her what I wanted and it looked absolutely horrible my neck wasn't blended and I looked orange, she hadn't primed my face nor my eyes. I will never book my makeup with her ever again!!! She will only do good on the people she feels the need to do good on or if it's for her 148k Instagram followers. I'm absolutely disappointed with the service of the salon and how shitty my experience was! I wish I could've payed the 55 to get it don't with hanady or Charlene instead of paying 65 with houda! She wasn't worth the hype and I hope this post benefits others that wanna pay and get it done with someone who's thinking on going to houda because of how popular she is. Maybe she should starting truly caring for ALL her clients not pick and chose! Also get a new receptionist she lacks a lot of skills for that job read more