My experience at Pasari Salon was extremely disappointing. As a Black woman, I left feeling…read moredisrespected and treated differently, and it was one of the worst customer service experiences I've had.
Bliss, the nail manicurist, and Tiffany, the receptionist, Krystal family owner and operator, handled my concerns in a way that I found unprofessional and dismissive. I felt that I was given inconsistent information about my deposit, and I had to push to have my deposit refunded. The entire situation left me feeling frustrated and as though my concerns were not taken seriously.
Instead of making me feel like a valued customer, I felt unwelcome and disrespected. The way my concerns were handled caused me to lose confidence in the salon's professionalism and customer service.
I cannot recommend Pasari Salon based on my experience. I hope management addresses these concerns, reviews how customers are treated, and ensures that everyone is treated with fairness, respect, and professionalism.
Bliss message:
Hi Phyllis, I need to explain something. I rent a room from the salon I work in, and they're not affiliated with my business at all. I do not appreciate you speaking to my receptionist the way you are and I kindly ask you to leave her alone. I communicated with you via text and never got a response. Sunday showed my message was read. Never heard from you. Tuesday came and I texted you again, did not hear from you until about 1.5/2 hours before your appointment but instead of reaching out to me you reached out to the salon. The salon has no control over my business, or how I run things. I am my own business owner. I just pay them rent. The receptionist is the kindest, sweetest, most loving person I have ever met and I will not tolerate anyone speaking to her any way but kindly. You are a grown woman and you are responsible to communicate with me about your appointment. You had every opportunity, considering that the text message I sent you was shown as READ. Blaming my receptionist and treating her unkindly is very immature for someone your age, and I would suggest some self reflection. I chose to cancel your appointment because of the multiple red flags on your part - coming the wrong day a week before, not communicating after reading my text on Sunday, and then not responding on Tuesday to my second follow up text, and then reaching out to the salon instead of me. I chose my own peace when I cancelled your appointment, because I do not believe you are the kind of person I want sitting in my chair. And this is MY business, not a walk in salon, so I choose who comes and gets to sit in my chair. Your money will be refunded but because I had already cancelled your appointment and deposits are non refundable my booking app is going to take longer processing it than usual because I had already opted to not refund it. I had to call customer care and ask them to refund it manually. Now I ask you one last time, please leave my salon receptionist alone. You have no business with her or the salon, you only have business with me. Thank you.
