Honesty. Very dishonest, buys things at Auctions that are discontinued and does not disclose this…read moreto the consumer, lies and does not stand behind his sales. Changed prices, refused to give me a receipt after paying $7,400 for a Kandi red golf cart. Advertised it with things that were not on the cart. ie: advertised with power steering...no power steering Advertised with blue tooth & sound bar....none of these were on the cart. Had 13 issues, he expected me to bring him the cart, once I mentioned "Court System" he then agreed to "pick -up" my cart to repair it! First off, he still refused to give me a receipt, Why would anyone with common sense release a cart w/out a receipt for proof of purchase to someone who is a known liar? Look on the website, many people have said the same. Secondly, if he could not put it together properly and clearly see the issues w/this cart, then why would I have confidence that he could "repair" this cart?! These carts were discontinued due to power issues from faulty solar panels too! It STOPPED working 4 weeks after delivery! I'm gladly taking him to court for false advertisement, no receipt and dishonest/questionable behavior. He advertised as brand new, then changed the story. DO BE AWARE OF WHO YOU ARE BUYING FROM!

I had an excellent experience with Dave! He was great to deal with and he was very helpful and…read moreprofessional. I would 100% recommend buying from them.

Three times I've had auto problems and these guys did a great job diagnosing the problem,…read moreexplaining what the problem was, and fixing it

I went dropped off truck there they had it for weeks then I spent 2,000 dollars and picked up…read morevehicle then two weeks later light came back on so I took it back to them then they changed sensor here I pick it up a hour after I pick it up my light on again so I take it to a dealer my timing chain is stretched out and it's way under a year and the owner todd isn't going to do anything for me don't go there In all now I have to have my vehicle fixed again by a dealership and pay out of my pocket because the timing chain is bad still and I've contacted Brian and todd neither wants to fix my vehicle that is still less than a year so should be under warranty

Badass experience. I was referred to this dealer after visiting multiple Ford dealers. Kyle is a…read morewonderful salesman who wasn't pushy at all, frankly if he had been I would have walked-there's lots of Ford dealers. I set up an appointment time and he had the cars I was looking at pulled up and running (classy move), and let me walk away instead of the ol' "come have a seat at my awkwardly uncomfortable desk" like every other greaseball sales guy on the planet. Keith the sales manager came and introduced himself which I appreciated, didn't try to upsell, didn't even try to hard sell, he simply wanted to say thank you for coming in. Finance Dave was great too! I ended buying a new bronco and couldn't be more thrilled with the experience. I was able to do all of the paperwork online which made my life a million % less stressful this week and they delivered the car to my house the next day before we left for vacation. If you want to win car deals- let shoppers shop, don't be a grease ball, and make the experience not suck. Great job Vanderhyde!

They lie about rotating your tires. We know because we suspected them of doing this, so we marked…read morethe tires before taking it there for service and sure enough, the tires were not rotated even though they said they did them. Will not be earning any of my business ever again.

This review is NOT about quality of work…read more I stopped by Graff Jeep in Rockford because they advertise an Express Lane for "quick" service. I thought it would be a nice alternative to traveling south of Grand Rapids for an oil change and tire rotation. Apparently they only do "scheduled" work... and their "quick lane" is usually scheduled at least two days out. I believe they fall short compared to dealerships which have an express lanes that are "first come first serve" and can help you with basic services when you need them.

Edit: I'm extremely disappointed by the recent changes at Graff. The dealership's ownership…read moreabruptly removed Managing Partner Lon and his wife Tracy, who were the true heart of this business. Lon brought integrity, transparency, and genuine care to every interaction. Tracy, though not in an official title, worked tirelessly behind the scenes doing the jobs no one else wanted and caring for customers just as much as Lon did. They were restoring my faith in what a car dealership could be. Together, they created a culture of honesty and community that set this dealership apart. Without them, Graff has lost what made it special. I can no longer recommend supporting a business that treats its most dedicated people this way. I still love my Jeep, and don't regret my purchase, but will not be getting it serviced here in the future.