I was very skeptical about drive time especially since I knew people that bought a vehicle from…read morethem had a bad experience but I also know that people's experiences are all different I looked on the website found a vehicle for my son we drove an hour away ,by time we got there the car was ready to go they had all the paperwork ready I was there may 45 minutes signed and happily drove away.

I wouldn't go buy a car from there. I bought a 2017 GMC terrain it failed inspection. They told me…read moreto guarantee inspection won't fix the car. I can't do anything with it. I wouldn't buy another car from as long as I was, you guys don't buy a car they lie all the time.

Like most "finds", in todays world, this find was one chosen on line…read more It happened I was lucky to find a great mechanic shop. Tom, who serviced my car did a great job, on the car. Even more he communicated extremely well. It's wonderful having found a reliable, (seemingly), honest mechanic. I'll return for more needs. I feel confident using this business. Thank you Tom! Thomas Plumlee

This was 1st time there. Scheduled an emissions test and went went in they fit and oil change in…read morefor me as well. The staff is very friendly, treats you like family. I talked with the owner Cathy, who was very knowledgeable and extremely sweet. This is a woman owned business and LGBTQ Friendly business. I highly recommend this shop, they are fair and honest and we definitely should be supporting companies that support our community. Thank you for the great service cathy!

I'm a fan of Carmax over a few experiences with the mega chain dealer…read more I took my 2013 Honda CRV in for an appraisal and was promised within 30 minutes a price. I dealt with Branden who was friendly and professional. The store itself was clean and inviting. In around 25 minutes I had an appraisal in my hand for more than I expected. The only thing necessary was to sign over the title. However I was not prepared yet. I would recommend them for the sale of your car or a purchase from their lot. They have always been fair to me.

Sold my car to carmax. The price they offered was higher than what the dealer was offering on a…read moretrade in and the sale process went very smoothly. Would have given a 5 star review if they would have told me that it will take them 15 days to payoff the outstanding loan and I need to make any payments that come due between the sale date and the payoff date. If I wouldn't have checked with the lender I would have been hit with a late charge. Now I have to figure out how to get the over payment back when they do finally payoff the loan. (So beware)

I bought a car from Dylan, an Acura, normally it takes forever to buy a car! It was smooth and…read moreeasy! They were willing to work with me, and made the process very seamless. Dylan was very helpful when it came to finding a car on the lot too, they have lots of different options, i'd definitely recommend going there!

I own a business in Illinois and was looking for a service van for my company. After researching…read moreavailable vehicles, I found a 2020 Ram ProMaster City at this dealership and contacted a salesperson named Jeff. Before applying for financing or making the trip to purchase the vehicle, I asked several questions, including whether there was anything mechanically wrong with the van, whether the tires were in good condition, whether it had a clean Carfax, and whether there were any broken mirrors, cracked windows, or other issues needing repair. Jeff repeatedly assured me that all of their vehicles go through a "100% service inspection" before being offered for sale. I explained that I understood the van had over 110,000 miles and was being sold as a used work vehicle. My only concern was that it be mechanically sound, safe, and free from defects beyond normal wear and tear. Based on those assurances, I completed the financing application and drove approximately one hour to purchase the van. The staff was friendly, professional, and had all the paperwork prepared. The buying process itself was smooth. Unfortunately, the problems began almost immediately after leaving the dealership. Less than one mile down the road, it started raining. When I turned on the windshield wipers, one blade flew completely off the vehicle and the other was barely attached. I had to stop and buy new wiper blades. The auto parts store informed me that the blades installed on the van were not even correct for that make and model. During the drive home, I also discovered a large crack in the windshield, a missing fuse box cover, and a missing hood prop rod. I documented everything and sent photos to Jeff, who responded that they would take care of it. The following day, I was pulled over because neither brake light was functioning properly. After spending money diagnosing the issue, I learned the vehicle had incorrect bulbs installed. Once again, I contacted Jeff and was told a technician would reach out. The dealership offered to repair the vehicle, but after being told multiple times that the van had already undergone a "100% service inspection," I was uncomfortable bringing it back. I asked if I could use my own mechanic and submit receipts for reimbursement, and Jeff agreed. Additional problems continued to surface, including severe shaking while driving. When I took the van to a tire shop, I was informed that the front driver's wheel had only two lug nuts installed, the passenger front wheel had only three, and the rear wheels each had only four. The technician also found that two wheels were significantly bent. I documented everything with photos and videos and forwarded the information to Jeff. He advised me to proceed with the repairs and submit receipts. After spending approximately $2,800 on repairs, parts, labor, and safety-related issues that should have been identified before the vehicle was sold, I finally began using the van. Shortly afterward, another service light appeared due to a faulty gas cap, which I also had to replace. Less than a week after purchasing the vehicle, my lender contacted me regarding a discrepancy with my down payment. The dealership had incorrectly credited my deposit amount, resulting in a $500 error. After several attempts, I finally met with the General Manager. The dealership agreed that the $500 deposit error was their mistake and reimbursed me for that amount. However, despite all of the documented issues and prior conversations regarding repairs, they offered only an additional $500 toward the approximately $2,800 I had spent correcting problems that should have been addressed before the vehicle was sold. I fully understand that a used vehicle with over 100,000 miles will have wear and tear. However, missing lug nuts, incorrect brake light bulbs, defective windshield wipers, bent wheels, a cracked windshield, and missing vehicle components are not issues I expected to discover immediately after being told the vehicle had passed a "100% service inspection." As a business owner myself, I understand that mistakes happen. What matters is how those mistakes are handled. While the staff was friendly during the sales process, I was extremely disappointed by how the dealership handled the issues after the sale. Based on my experience, I cannot recommend this dealership and would encourage potential buyers to thoroughly inspect any vehicle before purchasing.

My experience here was nothing but frustrating. Once the sale was complete and issues arose any…read morehope of a resolution quickly disappeared. It's disheartening to see such a lack of accountability and willingness to help when you need it the most. What makes this even more disappointing is how it reflects poorly on small dealerships overall. If you're considering buying from here, proceed with caution.

took a car in for a little front end work. they chargers…read moreover $600 and only replaced 2 parts. saying they replaced 5 parts. then the same day I left. my shit cable was seen to loosened under dash that makes it look like transmission issues. I tightened it back up and I'm fine. just out 600 dollars.

i know this place may not look like much, but the team of mechanics are brilliant. since meeting…read morethese guys i cant go to any other mechanic. these guys are no BS -- honest and affordable. in my experience, usually mechanics throw up a ton of paperwork: estimates, change orders, schedule delays and god knows what other crap to waste your time. these guys are all business. the other day i popped in to swap out the alternator. the dealer said the whole procedure would cost 800 and be ready in 3-4 days. we called tarzan and he reassured us that it would be no prob. we ordered the part online ($200) and towed the car to his shop. he popped the hood in front of us and got to work. an hour later the new alternator was in place. summary: we saved $500 and 3-4 days. that qualifies as "Woohoo! As good as it gets!"

purchased a car from them April 2024. Within 3 weeks and 1,700 miles I had to have car towed to…read morethe closest dealership. I had the car diagnosed and was told that when the car was put back together the repair shop didn't put transmission fluid in the car and there were multiple codes. To give me a complete diagnoses they would need take the front end off of the car to get into the engine department to give me an estimate of how much it would cost to fix the vehicle since it had been in a front end collision. It would cost me approximately $850 just to get an estimate of repair costs So I called A & O Auto Plaza and asked them what they could do about the car they sold me. They said that they would fix it. They went to the dealership and towed the car back to their location and later that afternoon they said it was all repaired. Within 20 miles from their lot the transmission began slipping again and the engine light came back on. I had driven the car less than 2,000 miles. I asked them to take the car back and give me back my money less a $1,000. I'm willing to eat a $1,000 versus the $10,000 that I paid for the car. They asked me to bring the car back in to check with their diagnoses system. I said no, I'd prefer that. I feel comfortable with the car that my granddaughter is driving. So I asked him how much would they be willing to give me for the car? They told me that there is nothing wrong with the car - it's the best Chrysler that they have sold. So I said if there's nothing wrong with the car then why wouldn't you want to take it back for $1000 less than what I gave you and consider that a profit? No response.

I was hoping it would be a good experience. The buying experience for the most part was. They…read morewashed and cleaned it as requested before delivery. Fortunately they were able to discount the purchase price due to a number of imperfections, true kbb, and because I knew while they weren't telling me I was eventually going to be putting money into it. Unfortunately time has proven that the many reviews listed are fairly accurate. It's fine for a bit and soon fails. I had to get new brakes within a week of purchasing the car. I get that. It's a used car, I get that the dealer can't know when all of their cars need brakes. The bigger kicker came a couple months later. It has a slow coolant leak. It's been inspected to be a water pump fairly. 4K job. No support from the dealership. I appreciate that they are willing to talk about the issue. However, not willing to acknowledge that they could have done more.

Be careful buying from this company. My daughter bought a vehicle and within a month has put over…read more$1,000 in repairs. Even though, cars are bought as is there, they didn't even try to help the situation. I was told from dealership that fixed the car that whoever fixed it basically used silicone to hold in the thermostat housing. So do a very thorough job of testing vehicles and go to someone you trust.