Had a dishwasher display stop working. Kim came out, quickly…read morediagnosed the problem, advised how to remedy it in the future, AND performed the service at no charge because it was a simple electrical issue. Kim is fast, thorough, knowledgeable and a gifted repairman. Definitely recommend!

We had our refrigerator repaired by you guys in September of last year. The guy who came said it…read morewould be $450 and could come the next day. He came the next day with another guy and said it would be $1000+ to fix our LG refrigerator, because of how complex it was. We had JUST had a baby and needed the refrigerator to work. We agreed to pay it and he and another guy repaired it. It has been working until today when the ice was melting and it wasn't getting cold again. I called and the guy who answered said we would need it diagnosed again and said Friday was the earliest someone could come out. He also said there is only a 6 month warranty which is NOT what the guy who installed it said. I specifically asked him what happens if it goes out again. He said it wouldn't because the one he put in was better than the one LG had. He said if it went out, you guys would cover it. Here we are a little over a year later, out $1050 and a full refrigerator and freezer of food, AGAIN. I'm curious what we can do to resolve this? Nowhere in the paperwork does it state a 6 month warranty and the guy who installed said it would be 100% covered. We have two small children and now no refrigerator. Any help would be great.

I think it says a lot when an employee of a company is willing to place others lives at risk via…read morereckless driving and harassment in a company vehicle. Swerving in and out of lanes in excess of 80mph. They swerved in front of our vehicle while we were in the commuter lane, this was our gift after honking at them.

Aweseome. Responsive and able to work with me on time. Will have more work for company as needed.read more

I highly recommend Hot and Cold HVAC! They were professional, honest, and very knowledgeable. The…read moretechnician took the time to thoroughly diagnose the issue, explain everything clearly, and answer all of my questions. I never felt pressured and appreciated the straightforward recommendations. They were prompt, courteous, and provided excellent customer service from start to finish. It's hard to find companies that are both trustworthy and reliable, but Hot and Cold HVAC exceeded my expectations. I will definitely be using them again for any future HVAC needs and would confidently recommend them to anyone looking for quality service. Thank you for your professionalism and expertise!

Tim came out for hot & cold and had our ac fixed with in a couple hours. He was our second opinion…read moreafter another company said we had to replace our whole system for $15k. Tim said our system is due to be replaced since it's 18 years old, but got it up and going for now. We are gonna have them replace it next month we for a good price. Highly recommend them. Very honest and up front.

These gentlemen came out within 2 hours of me calling on a Saturday…read more Very fair and reasonable prices and really thorough. Appreciate the honest work. I will definitely use them again in the future. Thank you.

I noticed that my refrigerator was leaking and I tried turning the valve off but was still leaking…read moreall over my flooring. It was so late in the afternoon(after 4:30pm) and I didn't think that I could get it looked at till the next day. I was so wrong, they let me know that it might be late(6 -8pm) but they would definitely come tonight. They arrived after 7pm, gave me the Diagnostic and fixed it. I was so relieved because I didn't know how I was going to keep the water from ruining the flooring throughout the night. Their price was very reasonable. It was cheaper than some of the other companies diagnostic fees. If and when I ever need any more appliances repairs, they would be my first call. Thank you so much!! I can sleep well tonight. :-)

Eric and his colleague Alexis serviced my oven the same day I phoned them. These guys are great…read moretechnicians. They were able to service my oven without any replacement parts. If I had needed certain parts that Eric thought might be necessary, I would have had a problem as the part is no longer in production and locating and paying for the part that may still be in stock would of cost a considerable $$$ amount. In a pinch, call this service for quick and expert service!!!

Call the company. They were very professional. I had Darrell as my technician he was very courteous…read moreand informative. Will definitely use these guys again.

Steve again! We…read morehave an overpriced hood island fan. 7 years of cooking meals and the blower greased up and froze. Steve tackled the job - pulled the motor, disassembled, degreased, and reinstalled - no problem. The price he charged was extremely fair. He took a week but it was definitely worth the wait!

Dryer was screeching and other repair places were either booked for two weeks or did not service…read moreour Brand. Steve came the next day after I called and it was fixed within an hour for a very reasonable price. Don't be put off by the lack of a pretty website or fancy trucks. This is a no frills guy that knows appliances and doesn't gouge you on pricing!

Nick did some fairly involved wiring work for us, and he did a fantastic job! It was a more complex…read morejob, but he completed it to spec and took his time to make sure the job was done right. Plus, he made some excellent suggestions towards my initial request, which improved the final outcome. And all that work for a reasonable price. I wouldn't hesitate to recommend Nick to others!

Our commercial ice machine at our house quit working, and it wasn't easy finding someone willing to…read moreservice it. We found SAC Ice, and they told us to bring the unit into their shop. Scott and his team were fantastic from start to finish. They got to it much faster than we expected, kept us informed, and did an incredible job. Not only is our ice machine working perfectly again, it came back looking brand new. It's hard to find businesses that take this much pride in their work and genuinely care about their customers. We had a great experience and wouldn't hesitate to recommend Scott and the entire team at SAC Ice. Thanks again!

I really want to like this company because they are the only authorized Scotsman service provider…read morein our area that consistently answers service calls. Most of the technicians we have worked with are knowledgeable and professional. Occasionally, some technicians seem to struggle with diagnosing or resolving issues efficiently, but the senior technicians are usually able to step in and provide the necessary support and expertise. Unfortunately, because there are limited alternatives for authorized Scotsman service, it often feels like we have no choice but to keep working with this company. We rely on them to maintain our ice machine, which has made us more tolerant of service issues than we might otherwise be. My most recent experience, however, was disappointing. A staff member claimed we had confirmed an 8:00 AM service appointment, when no such conversation ever took place. We have call logs to support this. It is possible there was a mix up with another customer, so I am willing to give the benefit of doubt regarding the mistake. What was harder to overlook was the attitude displayed by the employee handling the call, which came across as unprofessional and dismissive. I do not believe the company itself is bad. In fact many of the technicians have been helpful over the years. However, professionalism and customer service should be consistent across all employees, especially those who are the first point of contact for customers. Ending our relationship with this company would be difficult because of our equipment's service requirements. At the same time, it would likely eliminate a recurring source of frustration and management headaches.