I came here today for brunch with my best friend for her birthday. We arrived around 11 a.m. and…read morewere seated right away since the restaurant wasn't busy yet. While we waited, I got us water, and because we were catching up, it took us about 15 minutes before we were ready to order.
We both ordered iced coffees. I ordered the steak and eggs (medium with scrambled eggs), and my friend ordered the huevos rancheros.
Around noon, the lunch rush started, and that's pretty much the last we saw of our waitress. Someone else brought our food, and I immediately noticed two issues.
First, the eggs were overcooked. The presentation is beautiful, but it's not practical. They serve the eggs in a cast-iron skillet, which continues cooking delicate foods like eggs after they leave the kitchen. Before I even flipped them over, I could tell from the bubbles on top that they had overcooked. Sure enough, the bottom was browned and overdone.
Then I cut into my steak. I ordered it medium, but it came out well done. It was tough enough that it took effort just to cut through it.
After finally flagging someone down, my waitress returned, and I explained the problem. She asked me to hand back the entire serving board so they could remake the steak. That honestly surprised me. The only issue was the steak, so I simply moved my toast onto the board and handed her the plate instead. It was a small interaction, but it made me feel like the staff lacked experience handling situations like this.
The replacement steak was much better, and I genuinely enjoyed the potatoes and the garlic butter that came with the meal.
Unfortunately, the service never recovered. From the time our food arrived until we left around 1 p.m., nobody checked on our table, refilled our water, offered more coffee, or brought the check. It was frustrating because I saw our waitress walk around with water for other tables but didn't come to us at all.
I eventually had to flag down another employee, who apologized, offered us water to go, and brought the check. Ironically, that's when our original waitress finally came back saying she'd bring it. Whether it was poor communication between staff or simply inattentive service, I honestly don't know.
I usually prefer speaking with a manager directly rather than leaving a negative review, but getting anyone's attention was difficult enough that by the end of the meal I was simply ready to leave.
I really wanted to like this place. The restaurant is beautiful, and it's easy to see why it's become popular on Instagram. Unfortunately, it felt like the focus was on creating an aesthetic experience rather than a great dining experience. For two people, the bill came to about $65 before tip, and it just didn't live up to the hype.
The food alone is a 3-star experience, but the service is ultimately why I'm giving this restaurant 2 stars.
A note for management: I'd strongly reconsider both staff training and how certain dishes are served. There's no practical reason to serve scrambled eggs in a cast-iron skillet when the residual heat continues cooking them after they leave the kitchen. Just as importantly, servers should be ensuring the entire dining experience is enjoyable not just taking an order and disappearing until it's time to drop off the food. Guests shouldn't have to flag someone down for refills or even the check.
If you're looking for a trendy brunch spot with great photo opportunities, you'll probably enjoy it. If you're looking for thoughtful cooking, attentive service, and a restaurant where execution matches the presentation, I'd skip this one.