There was a large selection of gift baskets that perfectly fit my needs as the company's gift getter The cashiered registers had long lines, so the best option is self-checkout. No one was around to assist customers if there were issues. So, there were some frustrated folks. The flower section was pretty glum and not much of a selection to get as a gift. The parking / cart associate was friendly and helpful. Maybe they should have him at the registers because by far that is where I experienced the most helpful person! read more

I primarily use curb side pick up. When I go into the club though I'm greeted every time and the staff is friendly and helpful. The cafe usually goes overboard on condiments on the pizza. Store is clean, prices are competitive and gas is best deal in town. read more

Tires and battery is bad service Doesn't matter have appointment they put u in late service Not recommended read more

The place is ok, I like costco better honestly. The service is alright. No one is friendly here. I tried to get help from two different people and they both had attitudes. I feel the service is lacking here, and that they need to do better control when it comes to interacting with customers. Not sure if I'll return read more

I visited the Sam's Club location at 9461 Webb Chapel Road. Dallas, TX 75220, today, July 7, 2024. As a long-standing member with loyalty shown through our family's extensive use of the Sam's Club program, I encountered an unsettling experience during checkout. A staff member noticed my wife's name on the monitor, preventing me from completing my transaction. This incident was unprecedented in my interactions with Sam's Club associates. Feeling embarrassed, I left that location and visited the Sam's Club at 1213 Market Pl Blvd, Irving, TX 75063, later the same day. Fortunately, I encountered no issues with my membership at that location. I believe this incident may have been due to racial profiling, as I am African-American, and my wife is of Latino descent. The staff member's actions seemed to stem from discrepancies between my wife's first name and my appearance. He never checked anybody else's name. read more

I live closer too another sams and drive about extra 15miles too come to this one since they have more variety of products never thought they would have about 300 boxes of expired product from August on the shelf. They didn't give two craps and did not want to give me the corporate number so I could call (as if I couldn't look it up lol) smh. read more

Sam's Club - Expired fruit cup - Wholesale Stores Near Me - Dallas, Texas

Coldest day yet and the gas pump decides not to work properly and NO One answers the service button. Tried 4 times and it failed to read card so NO gas. Just froze for no reason, cold wind was unbearable. People are in such a rush and don't care if the pump doesn't work. Why is their no one monitoring the pumps? Got so cold just left without getting gas!! Fix your pumps or hire someone to monitor them! The money you waste on parking trucks that have NO authority to do anything (useless) could be used to hire a gas attendant and a much better use of funds! read more

The absolute worst Sams ever! The workers are incompetent, barely understand how to work scanners each time I visit. The lines are out of control and it's because of the staff. read more

Their's 3 "employees" working at member services so why does it take 30+ minutes to get one single person through the line??? I'm not waiting 2-3 hours just for a physical card, do better. read more

I loved this location (Webb's Chappell and NW HWY) until I had an issue. I bought a battery with a two year warranty. A little over one year later it failed, and they refused to warranty the battery. "Sorry, we don't do that anymore." I left the service area and went to the customer service desk and got the same response. I tried to explain that it had a two year warranty and the woman just stared at me like I was rude, and wasting her time. So, I am now a happy CostCo member. After over a decade of shopping at Sam's, not standing behind a battery warranty, that they USED to honor, and my sales documentation clearly stated "WARRANTY -- TWO YEARS" is low. If you aren't going to honor your stated warranty, just sell it and state AS IS, NO WARRANTY. But DON'T sell it with a warranty and then say "Yea, sorry, we don't do that anymore." read more

This is about 5 miles from me. Good selections and variety as you would expect at a Sam's club. The staff wasn't very friendly though. I asked where something was and the response I got was "over there" read more

Place is a customer service joke! DO NOT BUY ONLINE and expect to return here. It's been over 3 weeks since I returned the item and still nothing. I've been on hold with their customer service for 25 minutes waiting to speak with a supervisor. Hey Walton family, take a hint from #Nordstrom, #Target or #Costco about how to be in business in 2019. A disgrace. read more

I will say overall it is a great place to do your groceries but I think they need more vegan options, besides that so good so far

I enjoy this location. Visits typically occur during the week or evening weekend and these times have been really convenient and not to crowded. The self checkout is usually the best because there is usually never a line. I think it might be credit only but not sure. read more

Don't come here! Worst Sam's Club I've ever been to! Relocated from California a dominant Hispanic culture and as diverse as I am it is no reason that this locations customer service is this piss poor! Management need to do something urgently about this read more

Online ordering took 20 minutes of waiting to get my order. No customer service. No greeting. No thank you. The manager is responsible for this culture. Horrible experience and a terrible representation of Sams. read more

I had a great experience at the New Vision Eye Care Center. It was very professional, clean, friendly, and educational. I was seated in right away as soon as I finished filling out the patient form (I am a new patient). Dr. Nguyen was thorough when performing the examination and was able to explain everything in great detail. Much appreciated to excellent and consistent customer service! I look forward to my next eye exam. read more

TERRIBLE CUSTOMER SERVICE. I placed an order online and did customer pick-up at this location and I was waiting for 20-30 minutes because NO ONE knew where the order was and not to mention that the "manager" was sitting there talking to a customer about what seemed to be personal stuff and I was never acknowledged. The member's desk employee tried to find the package but was unable to so she had to call another employee. Neither of them was able to find, it so they had to call another employee. IT WAS IN FRONT OF THEIR FACE THE WHOLE TIME!! No one even apologized, and it was a waste of time. read more

This location has a 2 1/2 star for a reason! Their customer service is awful! Their assistant manager Anna Reyna is a reflection on the store! She is rude has absolutely no people skills! She harasses customers following them and speaks to people as if they are a child. She has ABSOLUTELY no management skills and with her in that position that location will be nothing more that below average! read more

The neighborhood is a bit out of place for a Sam's club in my opinion but it is in a nice location for passing traffic that might be near the tollway! Anyways the aisles are messy and the workers are not friendly what-so-ever. The parking lot is somehow filthy and the carts are always roaming around the lot. read more

I truly dread going to this Sam's club... I would rather go to the dentist with a shaky hand and a bad drinking problem. The service is horrible and the place is dirty. The high end items at Sam's are the low end items somewhere else... When trying to check out the checker walked away in the middle of scanning items to chat with a friend... Really? Then, when walking out of the store no one was there. I saw a gentleman standing towards the entrance (far off) talking to guard. When I got outside, I was told by the guy chatting to come back in so he can check my receipt... So backwards... If Sam Walton was alive, I don't believe this is how he wanted things... If you have nothing better to do and you are not in a rush and don't really care about cleanliness or customer service, than this is your place... read more

Event planning beware. Have placed orders for pickup now about five times, 3 out five orders all items were included. Once I got all the way back to work and realized I was missing two items. This time I put order in almost week in advance, then Thursday, the order had several items that were not included due to the items running out of stock. This caused me to have to find substitute items at the last minute for an event of over 300 people. I really wish that this process was more efficient. It's hit or miss but still better than having to shop for everything for events in the store read more

This is the most honest Sams ever! I really appreciate that my wallet was returned with everything including cash that I had to buy money order for mortgage after leaving it in the cart at the parking lot! Thank you very much to the person that turned it in! God bless you! read more

First time coming here and my last. This place is the worst. The old lady who checks the receipts horrible. Just to get out the damn store it took me more than 30 minutes. read more

Awesome place if you have no self respect and enjoy being treated worse than cattle. Apparently it takes 10 managers to scratch their back sides while 3 cashiers attend to a line around the corner. read more

Every store seems to have different products. This store doesn't have the salsa I prefer (salsa, not pecante) as well as several other products/brands. We are right between 3 Sam's Clubs, but we'll probably return to our previous store on Coit @ PGBT. Wonderful brand new shiny parking lot and well landscaped and easy access from 635 access road from Marsh Rd. read more

Great store but do not use their eye doctor ! Went for exam, man was there complaining about glasses not being right. Low and behold 2 visits and over a month later, I had to go somewhere else to get glasses. Several messages- no call backs. The new optometrist got it right on first visit ! I will say, the staff in the department were super. read more

Carried a dead truck battery into the store around 4:50 pm on August 10 to get a replacement. I had already checked to see that they had a replacement in stock. Got my replacement battery, and headed to checkout only to find that "Jesus, the automotive paperwork person" had left for the day. The store can't sell me a battery because Jesus was gone. UNBELIEVABLE! I high-tailed it over to COSTCO and got a new battery on the spot. Customer service is lacking at this store...employees are robots collecting a paycheck, no additional help or whatsoever! read more

I love Sam's Club. I love to save money and you will save money at this place. You can find everything here! The selection of food and other items are of course is great but my favorite things are the books/magazines and the cafe where I am able to grab a slice of delicious pizza for dirt cheap! We fed the whole family for about $12! Yes. I love this place! read more

I haven't personally gone in to shop inside but I had my first and LAST "curb-side pick up" experience here. I've had pleasant experiences with the same service at other Sams locations. This one failed to make me want to return. They don't have a designated pick-up area. The area they chose to make a pick-area forces customers to park in no-parking zone (right in front of a fire exit door). I was clicked on twice when I called looking for their pick-up area and I was rudely spoken by an employee working in that department. Avoid this location and save yourself the headache. read more

They dont do they're jobs especially the managers. Trash around alcohol bottles on floor and managers are really rude

I worked at this location. The general manager named Robert Pina is awesome. He is doing an excellent job at keeping the club clean and stable. The members love to shop there, and they always say nice things about Robert. The associates value and respect Robert as a very dynamic and intelligent manager. read more

Most of the stuff is out of stock. But their customer svc is great.

I live close by and was happy to see them moving from way down on NW Hwy. Their prices are Sam's, parking is what you'd expect at a Sams, but they really need to work on the check out lines. I frequently only go in for an item or two and think they REALLY need an express check out. Their produce is fresh, food samples everywhere at the right time, great prices on wine. If only I didn't have to wait 20 minutes to pay behind the guy who is stocking his corner store with so much crap. read more

Nice clean store and very friendly staff. Love the self checkout option. I went on a Friday at 1 pm and it was packed. Would hate to see it on the weekend. read more

Worst customer service EVER. Getting them to answer their phones is a nearly impossible task to begin with; getting them to pick up after they put you on hold is flat out unheard of. When I call, it takes no less than 3 phone calls and maybe 30+ minutes to finally take care of an issue. Their employees have no idea how to speak to customers either. I finally had the last straw and broke down to right a review this morning after a lady told me everyone there was too busy to help and she didn't know what to tell me. I wanted to add an item that wasn't available on the click and pull, but available in store; we were having picked up by a delivery driver. After much back and forth, she told me over the phone that I would have to find it myself. That defeats the order of a click and pull; our driver will merely a driver, he does not grocery shop. It's Sam's Clubs job to pull the order for us. Our companies will finally be making the switch to Costco, where they actually value customers! EDIT: Go figure. Our driver just came back with our order and the additional items were NOT included. I've absolutely had it, how do morons like this get jobs, let alone function each day? read more

Rude customer service. They talk to you in the phone with a mean attitude, like if you're their child. Never again, Im'a going to this SAMs.

Worst customer service ever. Go somewhere else. No one helps you. At this store right now.

Went to the eye doctor here after shopping and had a great experience! The staff was friendly, fast, courteous & professional! They eye doc spoke Spanish even though they were not latin, and was super friendly! I can see great after getting my new prescription filled! The office was busy when I went and could tell the doc and staff were hard working people trying to get everyone seen in a timely manner! The office is modern and clean with lots of cool technology. I could tell why the eye office gets a lot of return patients. I already referred my niece here and she was happy with them as well! I will definately be a return patient & will be referring my friends & family here too! The staff inside the Sam's club was nice and helpful any time I go here. I love this location! read more

Seriously, it's hard to tell if you're REALLY getting a good deal at this place, or if you're just buying a whole load for a regular price. I no longer need to buy 200 rolls of toilet paper, or laundry detergent by the gallon. I mainly use the gas pumps here! read more