-Great selection and prices -the mobile app is very user friendly -self-check out is convenient. Don't have to wait in the line to pay -fruit is always great quality read more

I'm an ex employee they treat you like sheep. They do a headcount every year where they fire people. It's so easy to lose the job. It feels like you work at a psychiatric hospital they dont give you a life if you work at Sam's Club your life is Sam's Club overall just an annoying company. The pay is good but what you have to sacrifice is not worth it. I do not recommend anybody ever getting a job here. The GM is not professional. He does not do anything hands-on most the time he doesn't even know what he's doing. unless it comes to a customer and getting the utmost money out of them. I cannot wait to see Walmart and all its businesses crash. read more

Went to tire and battery to get new tires. They couldn't get one wheel off and said they could only do 3 tires. Told them to put old tires back on and I would get tires done where they could get my wheel off. I guess they were alittle upset they had to put the old ones back on and they put one tire dirty side out.. who does that?? Now my truck looks like crap with one tire put on backwards. Wish I could post a pic read more

Got a tire patch at Sam's club and the worker Kerry was very professional and polite. He went above and beyond to take care of our situation. It was a great experience. read more

The order online and pickup service is horrible. Never ready on time and no parking. I would never recommend this service to anyone at this location. read more

Placed a pick up order for 10am and when I got here it wasn't ready, which was no big deal so I decide to wait and I ended up waiting over an hour to be told they were behind and it might be a while before it is ready. I would have appreciated a notification that the order was behind because I came here after getting other groceries that need to be refrigerated. I am not the only person who was waiting either several other customers and groceries pick up drivers waited just as long or longer for their orders. The lack of notification or ability to cancel your order via the app or with the associates is unacceptable. Do not do pick up orders from this store they may have 22 spots for pick up but they clearly can not handle it. read more

I bought some Flannel shirts on clearance. Was suppose to be $8.81. After looking at my scan and go app it was $11.81. The person still putting clothes on the table did not want to help me with the issue. They just recommended to go to customer service. So i did that and the girl there said she knew the problem and it would be fixed automatically as soon as i pay for them. That was a lie. But as i was paying for my stuff she was right there on the side and i yelled.... it did not work! She totally ignored me. So i had to go thru customer service again. She was still the person at the register so i thought this is going to be good! But as soon as i got to her she has already had it planned that as soon as i got to the front she would have a guy step in and take over. I had to tell the story all over again. So he checked and said you are right and gave me my credits for my three shirts. THINK THIS IS A COMMON SCAM PUT A CLEARANCE SIGN OUT AND CHARGE MORE AT THE REGISTER AND HOPE THE CUSTOMER DOES NOT NOTICE. This was TC#596609082790863587488 on Dec. 11 2025 I wish i had gotten that young girls name. But Sams can figure it out by looking at the video if they care. We will see! read more

Open more registers/ in and out is what we want... not enough employees available to answer questions or help finding products...

Beware if you shop at this Sam's Club. People with a location IN THE CLUB will flim flam you. They are obviously sanctioned by the Club.They set up their space at the intersection of two aisles. The area becomes congested so that you can not hurry past their location. They had at least three representatives. They take your phone, scan a QR code, and tell you that CINCH HOME SERVICES will send you a brochure. That same day you will receive an email telling you that you are signed up for their services, give you the start date, and what the monthly fee will be. I can't believe that Sam's Club allows these people to have access to their customers. For the record, Cinch Home Services customer review rating with the Better Business Bureau is 1.12 stars out of 5. You would think that Sam's Club would screen companies that they allow in their store better than this. read more

Great prices. Store is clean. Rotisserie chicken is great. Pick one up and a couple cans of vegetables and some rolls. Supper is on the table easy as that. read more

You already know how this is going to start. COVID IS KILLING MY REVIEWS!!! But I digress, Sam's probably one of my favorite places to shop. I mean it's a one stop for all your need. While I'm going through the freezer aisles I noticed some chicken bites that looked like Chick-fil-A style so I got some for me curious desires. I picked up a few other items and noticed that the line for checkout was long but Sam's has a pay and go app where you can just scan your items and it charges your debit card and you can just walk out. This is very helpful in situations like this. Overall the store wasn't crowded and items were fully stocked. It's always a good visit to Sam's. P.S. those chicken bites taste just Chick-fil-A and I make it a point to buy them every time I go. read more

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Went in to exchange an Apple Watch I bought less than a year ago. Per Apples website, I needed to bring it back to where I purchased it at. I called the store to verify I was able to bring it in. I drove 20 minutes to the club. Only to hear that per Charles, the manager was not going to honor their return policy. How on earth a store is allowed to sell a product but not honor what is in black and white on the manufactures web site is beyond me. He handed me an updated store policy saying he couldn't return it. We asked for his bosses information and asked him to write it on the printed policy. He did not write it on the printed paper, just gave us a blank sheet. I'm sure this was because we could find fault in the policy. Horrible customer service, and they shouldn't be allowed to buy Apple products if they won't honor their warranty. Thanks a lot Charles!! read more

Gastonia Sam's is the worst. I will drive to pineville for now on. Or better yet change over to Costco. I bought olives and they were moldy in the container. I ate a few and threw up. Wish I could send pics to corporate. Highly disgusted! read more

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I love shopping at Sam's Club. But, today, I was a bit disappointed with their customer service. It took about 10 minutes for them to get me a person to assist me with putting heavy items into my car. I can't lift heavy items due to being in a car accident. They were staff members that were standing around waiting to scan receipts, but there was no one in line for a few minutes and never a long line. After I saw the guy call two or three times on the walkie he finally had to call a young man that works for Sam's I'm over to help me with putting the heavy items in my car. That young man assists with buggies. I came to the store by myself, because I had no one else to go with me at the time I had just dropped off one of my teenage sons. I was only going to get a few items, but I didn't count for the heavy water, Powerade or double bagged charcoal. Again, I want to say that I shop at Sam's a lot but I was a little disappointed with the length of time I had to wait for assistance when I saw some staff members that aren't really busy. read more

The gas pumps get backed up for people with tank on the drivers side. My daughter pulled up to one of the many empty pumps. At first it said it was offline. Then it worked so I started pumping gas and the pump shut off. I went to the attendant to let her know. She said we were Pointed the wrong way and intentionally shut the pump off after only putting 2 gallons of gas in and made us move to wait in line again. She said that's what she's told to do. So instead of just saying... you're pointed the wrong way She shuts it off. Doesn't let us finish. I'm from another state where things are done differently. You can pull in either way at every Sam's I've ever been to. I've been a Sam's member for a long time. This is a garbage way to treat a customer. Come up with a more courteous solution for the problem at your location. JUST RUDE! read more

My local store. Usually well stocked. You can't beat the rotisserie chicken Very good meat Store is clean and the staff is friendly and helpful The pharmacy is open to everyone. You don't have to be a member for that Customer service can be slow read more

Sam's Club - Good gas prices - Wholesale Stores Near Me - Gastonia, North Carolina

I never knew I would be the one to wear sams club clothes BUT let me tell you these Eddie Bauer black joggers are sooooooo comfortable I will have to go back for more. You are missing out if you are not shopping in the clothes isles. Also picked up a nice bottle of MK perfume. read more

I don't have any complaints regarding this location. Parking is good and the shelves are always stocked. Not sure the associates are the most knowledgeable but I don't expect them to be experts on everything. The check out is simple and easy. I tend to do self checkout. If I need help, they are generally happy to resolve any issues I have. read more

Sam's is coming into its own. It's evolving into a Costco. What I truly love about this experience is the app "Scan & Go". As I shop the Isles, I scan my product, and then I pay for it. I show the barcode to the man front door and out I go. Unfortunately this is going to cost people some jobs. Products are great. Prices are great. I UPDATE: I am in shopper hell. They have up fitted The premises to resemble COSTCO . I do not know where anything is anymore. And neither do they. I traveled the perimeter of the newly enlarged store in search of garbage bags. I could've found the holy Grail quicker. I asked if there Were a layout plan of the premises and was told no. By the way for different people sent me in for different direction for those%}%#!!!! garbage bags read more

I'm a truck driver, I pulled in at 2pm an no one was in receiving so I talk to manager to get her to sign papers (short little black lady) told me no and she can't do it an I gotta wait til 3:00. Which any other store I've went to it's never been a issue getting a manager to sign my papers for me. So I' just been sitting losing out on money all because she wanna be extra an rude when I'm bringing them their trailer. read more

Definitely a place you need a plan of action for before entering! Sam's Club is HUGE. You MUST be prepared. I come here every week - not by choice, but o assist my dad's gas station needs. This is a wonderful place to come to on an empty stomach: their samples are boss. Unless you're on a diet. read more

Sam's Club - Inside upon entering - Wholesale Stores Near Me - Gastonia, North Carolina

DO NOT SHOP AT SAM'S CLUB in Gastonia. Stood in line to get in the store. Stood in line to check out. Standing in line to get out for 5 minutes and realized I was charged 2 times for one item. Been standing in line for another 15 Minutes to get customer service to refund the over charge. Now these people (for lack of foul language) are letting people come from the back of the line to get helped before everyone that has stood there all this time. This place is as organized as a box of broken glass. Can't wait until Costco opens in Gastonia!!! read more

Signed up for AT&T at the local club. Company is actually New Age Mktg. based in CLT. Whole experience has been HORRIBLE from the start. Signed up for service and told no Installation Fee (got charged one for each of the three serivces): was told old phone number would be ported over/wrong, was originally given new number so had to delay installation for additional 10 days: was told would receive two Sam's Club gift cards, received one: was told and given on contract special pricing for Voice(Landline), received bill for full price so was told had to wait three billing cycles-did not happen so called AT&T and was told promo was no longer available: other issues but think I have written enough for you to get my message. Has been TOTAL disaster!! Person who signed us up never returned my phone calls and neither did anyone from New Age. read more

Sams is ok but I don't typically shop here for food. If I'm looking for tires or a tv I will go here. The tires alone make it worthwhile to get a membership and I'm pretty sure it pays for itself. Once in a while I'll stop into the fast food place they have inside but usually it's just for a quick snack. Mostly junk food in that place. read more

Bought cupcakes for my son and soon to be daughter in love's wedding shower. I got almost home and the cupcakes ended up in the floorboard of my vehicle. Total disaster! I went back to find not a single cupcake. There were numerous workers in the bakery area but they refused to make cupcakes for me. How hard is it to put pre made icing on pre made cupcakes? How long could it have possibly taken to provide great customer service? Disappointed! read more

Good value if your looking for cheaper frames. Seems to have same styles and variety as Walmart. The person working today didn't seem to want to be there. So I looked around a few minutes and left. Not worth the drive, can do just as well at my Walmart. read more

This store is poorly laid out since it has been remodeled. The customer service line is not clearly marked. There is also a rack with merchandise right in front customer service desk. Customers coming into the store and those waiting in line at customer service, run into one another. Management at this store is unhelpful and rude! I have been going to this store since it opened. I will not go back. read more

These guys are great. I've gotten my last three pairs of glasses here. Two pairs of Crazy Horse and one pair of Oakleys. All of them were super sharp stylish glasses; there's a really good selection for men and women. They offer different grades of lenses at different price points. For high grade Nikon lenses with Transitions and frames, it was around $300. If any adjustments or repairs are needed, they're right on top of it. Oh and last time I got talked into a pair of RX sunglasses, but they were only fifty extra bucks - really good deal!! read more

I am posting this review about customer service in the tire and battery department at the sam's club in Gastonia NC. My rating is off the charts in the negative zone. I was treated very very poorly a little young white boy name seth decided he wasn't going to wait on me at all. I stood there right in his face long enough for him to at least say something. But as soon as I left the white gentleman behind me stepped right up and he acknowledged him and work on what ever he needed. I am not mad or angry because ignorance doesn't get any accolades from me. Just want you to know young boy I'm not done yet. I want someone else to have your job because you don't know real customer service. Only reason I rated this place is because I have to to post. My rating is in the negative zone read more

We have been 3 times in a row looking for Ruby Tuesday's gift cards. They have the big cards in the rack (about 20 of them leading you to believe they have plenty) .You are led to believe that you will get the gift card pack up front. Don't waste your time. They rarely have them up front. read more

Literally had an employee slap my hand as I went to get my son a free sample. She was one of the rudest employees I've ever seen anywhere.

I have been a member for many years and I buy much of my jewelry here. The last few times I wanted to make a purchase the Asian lady at the counter is a real ball buster and is not friendly. She is a stuck up old bat who tries to sell me things I do not want and tells me what I like is ugly. I did not know that you have the right to tell me what to buy. Ask for anyone but her! The manager is a dick head too! He doesn't care how she treats customers! read more

I'm in love with the red potato salad that Sam's Club sells, so when I come into town, my boyfriend takes me to get some, since I don't have a membership card. Last time we went, they were giving free samples of the sushi, and it tasted pretty good -- so I decided to get some nigiri. It's hard to find nigiri in Gastonia, and I thought this would be reputable considering the sushi I already had was pretty tasty! Wrong. The salmon nigiri is slimy, and tastes strangely of pungent mayonaise. I forced myself through the first piece, and then bit down into the second, and noticed a hair lodged between the rice and the salmon... Grossest experience of my life. Moral is, don't get sushi from grocery stores. Fool me once, shame on me, but I definitely won't be fooled again. read more

I left early to get to Sams bc I needed 4 new tires.. I pull up and there were no cars in the bays/garage. I walk in and the guy says he has appointments all day and can't fit me in. I asked I can't wait on it? It doesn't look like you're too busy right now. He said no. I went to the Sams in Pineville and they took me in immediately..they didn't even look in an appointment book. I won't be going to that location anymore. read more

Sam's has a great price on tires. But the attitudes at this store are over the top. Called 4 different times to get help with ordering my tires. Each time the person told me something different. No consistency with information or customer service skills. If I had it to do over I would pay the extra money at a local place. Called the MGR no help there either. Unfortunately this is the closest Sam's to our house. It may be worth the drive just to get customer service. read more

Well, one stop in here and you'll know why Amazon is winning. This place is filled with apathetic employees who don't know where anything is, don't want to help you, and are the least bit ashamed of it. The two people you see first at the membership counter just say 'don't know', 'over there', and 'can't see without my glasses..'. The manager could only be bothered to utter four words before turning her back on us; presumably she had better things to do than help people. It was also not fun to be accosted by the mobile/cable rep asking who you have, what your services are, and walking with you to get an answer. At least he was hustling! I wish the rest of the sad lot working here had his attitude about customer service. I'll pay more online than waste another trip here. read more

This place is like my second home! I love it =)

I have been to many, many Sam's Club as part of my job and I have never come across a filthier Sam's Club than this one. The bathroom was disgusting and no hot water to wash your hands (I do not know how the employees cooking your food in the deli wash theirs), but even if you do endure the filthy store, the disgusting bathroom and complete your shopping you will have to deal with a check-out system where all the check-out computers keep crashing and slowing your departure to a crawl. I spoke with 3 different COS girls and each acknowledged that the system has been crashing all day and no one could fix it. I think I will continue driving to Charlotte and going to one which does not have all the challenges this one seems to make you put up with. read more