Came in just planning to fix my ring... left with my husband getting an upgraded wedding band and…read morewe picked out my upgrade as well! Daniel was incredibly patient, informative, and honest. He took the time to explain everything, and made the whole experience fun instead of stressful. Excellent customer service, beautiful selection, and people who genuinely care about helping you find the right piece. Highly recommend!

Messaged them on yelp about services and pricing, and received a pretty immediate response…read more I needed my rings soldered together. Not all places can work with platinum so I was pleased to hear they could. They did it same day, under 3 hours actually, and it was $125. Friendly staff and great service.

Great, secure showroom, lots of unique beautiful jewelry!!! I went to have repairs on a loose…read morediamond on my wedding ring, he suggested adding more prong to secure it better it looks great and hasn't had issues since. He did a great job actually improved it by adding additional prong. Redid some stones on my husband's ring as well. Excellent customer service!

If you want to deal with a jeweler who is exceptional, knows his stuff, has a great selection, and…read moregoes above and beyond. This is the jeweler to go to.

Sized my watch in about 5 minutes as a walk in for $27…read more Definitely check them out if you're in Frisco and need a watch sized

We had some simple repairs and battery replacements in a number of watches and found them to be…read morefair priced and very fast. We'll be back!

Beautiful location--inviting atmosphere that even smells amazing (they sell candles, wow!). I had…read moremy watch battery replaced on the spot, and the service was quick, knowledgeable, and very hospitable. The best part? A 3-year warranty with no receipt required. The whole process only took about 5 minutes, and at $34 it was a great value. While you wait, you can browse their nice selection of fine jewelry. Easy parking, convenient location. You can call ahead for an appointment or simply walk in--they're more than happy to help with your repair needs. I'll definitely be back!

First time being to this establishment and just on a whim..I had 2 watches that were designer and…read moreneeded batteries and not alot of jewelry places cary the batteries I need for these watches or so I have been told. I walked in and first thing I noticed was the inside was very clean and very well put together. Then I was greeted and promptly asked what I needed done. I told the man what I was needing and he took my watches and said he had the batteries and could fix them in about in about 15 min total. As I was going to pay he noticed my rings were a little dull and asked me if I would like to have them polished and cleaned up. The service I had done and received were phenomenal and I will definitely be coming back for anything else that I need to have fixed!

TERRIBLE service. scratched the back cover in two places. EW! ew ewe ewe w!!!! never comign back…read more wishing

My 16 year-old son took his watch in today. $200 watch to get one length taken out and they charged…read morethem $43 a service that at maximum would be $15 even if you Google it the maximum will be 20 they took advantage of him and I don't think it's OK and it's not about the money so I would find it if you can want to go somewhere where you trust something like jewelry this would not be it

Got a watch for my birthday that was too big and needed to have some links removed, came in and saw…read moreTito and was in and out within 15 minutes, he even added back a link to accommodate a looser fit that i wanted after the first attempt. Thank you!

Extreme markup- went to buy an Omega watch I wanted, it retails for $7900, they had the watch in…read morestock listed for 10,500 I told him I could get it cheaper and ask if there was any room to negotiate, they said no. Then they went into fear tactics and trying to scare me that if I could find it cheaper, it could be a fake. It wouldn't be an authorized dealer like they are. There's too many fakes out there, and I needed to buy theirs. The fear tactics was a turn off and made me lose trust and everything they were saying I went online to a jewelry store in Naples, Florida called Exquisite Time Pieces,. They had the Watch in stock listed for retail 7900. - process was easy sent me a link to buy it shipped. It received it two days, Box papers Warranty super easy experience. I would highly recommend people check other places and a manufacturer for what the retail price is so you know how much over retail you're paying I will not buy or visit that store again because I felt like they tried to take advantage of people that don't know and try to pressure Cell you before you have a chance to check prices elsewhere Good luck * responding to reply- I would expect nothing less than deflection from the fact that I bought from unauthorized dealer new with a five-year warranty confirmed through Omega. It was not secondhand and your markup is still outrageous.

I've waited 5 days to decide to write this review. Over the last couple of weeks I've taken in…read moreabout 10 pieces of jewelry to be repaired, restrung, resized, cleaned, etc. Two sets of pearls restrung, multiple rings resized or repaired, earrings repaired, tightening of prongs, cleaning, etc. resulting in about $1200 in costs. I also took several pieces of gold jewelry to be sorted by karat and examined to be sold. When I got the offer for the gold it seemed like it could be a very low offer so I had my son pick up the pieces and bring them home. I still had 2 rings to pick up from that point and when I nice MAN called and said they were ready I went to pick them up. I was greeted warmly by Irena (one of the nicest people you will ever meet). Roluca Cohen (the mgr. who had helped me with all of it originally and who gave me the gold offer) was there helping another customer. As Irena was checking me out, my balance was $100, Roluca pipes up, in the middle of helping her customer, and says, "she has a balance!" Irena looked at her a little shocked and back at me. She seemed embarrassed by what Roluca said. I just held up my hands in a shrug. It was insulting. Did she think I was going to abscond with my rings without paying the $100 balance? It certainly sounded like she was concerned. I had planned to have all my other gold rings sold and the stones made into a specially designed ring but I will no longer do it there. I won't patronize their store again. All these positive reviews about how nice "Bob" is with which to work? I never saw a Bob. Maybe he was a previous owner. I'm unsure. I don't know what Roluca's issue was but what started as a positive experience a couple of weeks ago ended so negatively. As my family says, I'm too trusting in the sincerity of some people. This was probably one of those times. FYI: I got a much higher offer for the gold elsewhere.

Very disappointed in their customer service! I have bought 4 rings, the last one was just 4 months…read moreago to the tune of $1000.00. I have also purchased 4 bracelets and a chain. The chain broke, o ring that held chain to clasp opened up. I took the chain in to ask them to put the o ring back and squeeze shut. I was advised that would cost me $30.00 as it needed to be sodered. i have arthritis in my hands and am unable to hold the tiny pieces with my hands. I went to my sisters (who also has purchased many of jewelry from them) and the 2 of us were able to put the necklace back together. We are both disappointed in their customer service and have both decided to no longer shop with them. My suggestion, go to Diamonds Direct, much better customer service, quality and price.

Village jewelers is amazing! We have used them for everything. I recently went in with the intent…read moreof trying to redo my wedding ring and he knew exactly what I wanted. His pieces are great quality and he uses only great quality diamonds. I'm so happy I found them and we will forever keep using him.

Brett is fantastic!! I went to plenty of jewelers and never got the warm feeling I had with Brett…read more My entire experience here was perfect and my fiancè really enjoyed working with him as well. Our go to jeweler for everything and have referred several family members and they love it too!

I have now purchased two pre-made rings but had the gold changed and am in the process of having…read moretwo custom rings done. I HAVE NEVER HAD A BETTER EXPERIENCE WITH ANY JEWELER EVER. They don't pressure you, they let you think about it and if showing real interest in products they follow up. They all mew my name the second time I came in a year later. Z and Dave are my go two guys but I believe it is safe to say everyone there is just as great. One last thing. Stones/metals/materials in general is not something you pick up in a day. These guys know there stuff and it can be overwhelming but my appraisals from Marquis Jewelers have always been spot on when compared with other appraisals.

Worked with Arham several times and he has always been incredible. I feel like it's really hard to…read morefind trustworthy people in this industry and Aham is the most honest person I've come across and he deals with the upmost integrity. I always am willing to wait until he is free as often times he is quite busy as he has eared a loyal customer base. I will continue to come back to him for years to come.

We have bought several watches form this location, Tudors, Cartiers, omegas and Rolex. Curt is our…read morego to salesperson here every single time, he takes his time to show you the pieces, no rush approach, answers questions in a friendly manner, the whole nine yards. Vigel, the store manager, is also a great person to talk to and handled an issue we ran into with one watch gracefully. Highly recommend these two!

I've purchased 6 Rolex watches from another store and I was looking to buy another one. The Plano…read morelocation is not far from my house, so I figured I'd give my business to this store. I requested a specific watch that I was looking for and the senior sales associate said they didn't have it. She asked if I wanted to fill out an application so I said "yes" and they she proceeded to say that "you aren't going to get it, even if you fill it out". She doesn't even know me. Why ask if I wanted to fill out an application then? I literally just turned around and walked out. I'll definitely go back to giving my business to the Highland Park store and never go back to this Plano store. If management is reading this, they can blame that senior sales associate for this review.