I called them when a keypad stopped working and Bill walked me through several steps that got it working again. He was patient and professional and saved me the cost of a sevice call. Great guy. Highly recommended! read more

Bill is amazing! What reliable, fast and professional service. Having worked with SDL &S on a large commercial account in San Diego over a few years, I can't recommend a better locksmith around! read more

We had a lock (cypher) installed by Bill Stagg a few months ago and it malfunctioned recently preventing us from accessing an office space. Bill came out and addressed the issue. His customer service, work effort and the way he stands behind his products are outstanding. I would recommend them for all your lock and safe needs. read more

Great working ethic and professionalism all around. We have used San Diego Lock and Safe twice and both times we were very pleased with the service provided. Our locksmith Bill very clearly explained the different types and the security grade of each lock. He truly wanted us to understand what we were buying and why. He actually recommended a lock which cost significantly less than the one we thought we needed. We were able to meet our security requirements with a much lower cost than we were expecting. We will continue to use the company in the future. Thank you for the great service Bill! read more

San Diego lock and safe came through for us! He opened a safe from the 50's with out even using any tools! Thank you again! read more

San Diego Lock & Safe - Keys & Locksmiths Near Me - San Diego, California

I came into work this saturday morning and couldn't get into our drop safe to get money out for the employees. Bill returned my call within 10 minutes and walked me through a couple things to make it work. He has won my companies business by being professional and easy to get a hold of. We will be using him for any safe and/or locksmith duties. Thank you, Bill! read more

My parents long ago lost the combination to our safe--they knew a certain pool of numbers that the combination must consist of, but since they'd also forgotten the method for turning the lock (X times right, X times left, and so on), I'd thought our situation was hopeless. I couldn't find a definitive answer on the internet, either, since our safe was so old I couldn't determine exactly what brand and model it was. I was referred to San Diego Lock & Safe by another locksmith company who said our safe was too big for them to open. Bill was extremely helpful over the phone--I texted him pictures of our safe and he immediately knew what kind it was and the method of opening it. He also quoted what seemed to be a fair price for drilling into the safe, with options for leaving it unlocked permanently, or for a smaller additional fee, resetting the combination and plugging up the drill hole so it couldn't be accessed again without a professional. Luckily, using the dial-turning method he described, after trying 24 different permutations, I finally rediscovered what our combination was. But I could never have done it without Bill's expertise--so even though this means we didn't have to hire San Diego Lock & Safe today, my interaction with him speaks very highly of his knowledge and honesty. I'd recommend him strongly for anyone who needs the help. Thanks so much! read more

Awesome service, Bill was extremely helpful and nice. Very quick service, called Tuesday and the very next day they came out to price out a quote and determine the type of lock set we needed and had lock and lever handle installed on Friday. Thanks Lock and Safe and Thanks Bill! read more

Too busy to return call. Needed re-keying on residence. Not an emergency but no return call after leaving voice mail. When I contacted one week later after returning from business trip, they told me too busy to do service call ( which was before I mentioned that they blew me off week earlier). Do not be fooled by nice website...their ignoring my call does not make up for the eye-candy website, imho. Do not waste time with them... they do not have courtesy to return call. read more

I had a bad experience with San Diego Lock and Safe, they are either thieves or completely incompetent, neither of which do you want to work with. I called about having the front door rekeyed for a property I rent in San Diego. I was given all the charges over the phone and they all seemed reasonable as I've had this service done before by other locksmith companies. So I had my tenant call SDL&S and schedule the service call. She asked for the service call to be after 6pm and the person she spoke to suggested 9pm. But did not tell her that any appointment after 7pm is at a higher rate. So the person comes out and does the work, rekeys the lock. Then he proceeds to write up a bill that was completely different than what was quoted over the phone or posted on their web site, basically it was double. First he charged for keys, $3.25 each instead of being at no charge for the first 4 as was quoted. Second, he charged $38.50 for the rekey which per their phone quote (and website) was only supposed to be $18.50 per cylinder (it's a one cylinder lock). Third, he charged a $79 trip charge which per the phone quote and webpage was only supposed to be $49. Needless to say, after my tenant sent me the bill for $135.17 (should have been $67.50 plus tax), I called SDL&K and complained. The owner Bill, said he would look into it and call me back. What he said was that the locksmith who came out was a new hire and didn't know the correct charges so he thinks he was using the charges from the last company he worked for. The net result was that he was charging me made up prices. None of the prices he charged were the prices quoted or on the website. The last straw for me and why I'm posting this experience is that he insisted on charging me the "after hours" service call rates because the appointment was at 9pm even though the late appointment time was suggested by his service tech and that the higher rate was never communicated to my tenant (and again the rate charged by the tech and the rate posted on the web site were different). After great bit of arguing he agreed to charge me the regular day rate service call and to send me a corrected bill. Bottom-line, I expected the owner Bill, to take full responsibility for his employee and own up to the completely mishandled situation and do the right thing and change me the rates he quoted, which he did only after a lot of grief on my part. And by the way, I never did get a corrected bill which is par for the course from San Diego Lock and Safe. Do yourself a favor, call another locksmith there are tons of them out there. read more