Total scam. Hidden fees; the only fee disclosed upfront was a $29.00 visit fee for the service provided on January 30, 2025 for a lockout. If I had known up front that the company would want over $400.00, I would have said "Thanks but no thanks." The "locksmith" who came was unable to get into my house without breaking the lock and then wanted over $400.00; we agreed on the amount of $396.00, which I paid with my VISA credit card. The "locksmith" was unable to rekey the lock to work with my existing key, so I had to pay a legitimate locksmith to replace the lock mechanism. This service and I agreed on February 5, 2025, that I would remove the dispute with my credit card company once the company refunded $208.00 of the amount charged ($396.00). I was told that I would get this refund in "three to five business days." The company texted me on Feb. 10: "OK. We will take care of it. I will send you [a] screenshot confirmation of the refund" of the $208.00 agreed upon. It is now February 28, and I am still getting stonewalled. This is a complete scam!!! read more

It's Saturday, and I locked myself out of my house. They had a tech over here within about 45 mins, which is reasonable. Turns out these are their weekend rates: $29 just to send someone out + $169 to unlock the door. o total $199. Can't remember what he said the week day rate is, but it was around $169 total. They charge the $29 week days and weekends, and no, you can't put it towards the cost of fixing the lock. Okay, so after he leaves, it turns out he broke the lock, and I'm locked into my house now. I call, and the tech returns within about five minutes. (Coincidentally, he was just down the street having installed a new lock on a neighbor's door, so that was quick!) Within about 15 minutes, he replaced the lock mechanism in the door with a brand new one, and the key and the lock now work as good as new. Happy ending. (Except for the cost, which is ridiculous!) read more

Had a short wait time but it was also 2 am. Called operator and was told someone would call me. Get a call from Alan, and he came just like he said. Only issue is that it shouldn't cost 200+ to open a car door. He told me the price depends on the car itself which seemed ludicrous BUT what did I know? He had trouble with the pressure pump tool and proceeded to use a wire hanger to unlock my car. After a few minutes, help from his girlfriend who accompanied him, and a wire hanger we got it open. None the less my car was unlocked however I would NEVER use this company again NOR will I recommend anyone to them. I will however use this as a lesson to not lock my keys in the car again. read more

The service was fast, got the door open in no time but they overcharged me like I can't believe. I clearly chose the wrong career instead of years of law school, paying student loans and wait over a decade to start seeing some success I should have been a locksmith. In no time and with no effort I'd be making a boatload of cash opening dumbass people' doors read more

Locked out of house wife called Leo Locksmith since we've used them before and was satisfied. Not this time! Just to show up its a $29.00 service call charge + any labor you have done, after 15 mins or so of work she was inside. Cost = $227.00. No itemize of charges just total. (Not a good business practice, customer wants to know the charges) (Most businesses waive service call fee if work is done, not this business) (Most business will give you a phone quote or idea of charges before coming out, not this business) Not happy with the fleecing will not recommend or use again. If a supervisor or similar cares to discuss this issue, I'm willing to air my concerns otherwise I'm good. read more

Literally call anyone else. Originally called their office asking for a locksmith to open my car. Technician soon called me after quoting a 1 hour wait. I asked him if there was anyone closer to my location, to which he said he'd call the front office. 10 min later, no one had called me back so I double checked with him and he confirmed he had called the front desk. Waited another 10 minutes, still no call back, so I called the front desk again asking status and it was like an entirely new call. This back and forth miscommunication occurred for another 45 min or so. Finally, after waiting outside in the dark for over 1.5 hours, someone came to open my car. I was charged $159 for the unlocking + $30 phone service fee. It was an absolutely horrible experience and I immediately bought AAA the moment I got home. Do not have your time wasted, I was almost in tears with frustration by the end of the experience. read more

Crooks - The locksmith showed up within 30 min. of my phone call. He was pleasant and replaced the lock with the broken key. Was not specific when I asked about the cost. He only gave me the cost of the new lock which was $129.00 and I agreed to the work. When he finished, he charged me for extra time, extra fees and the total came to $ 650.00 Stay away from this company ! read more

They told us a price on the phone and when they got to us the price jumped three times the amount that they hd said. and right when i had said "it would be better to call a friend" he the was like "oh wait.... we can do $$ if you give us a good yelp review. Hi RUDE! So here is a bad review to get rid of the forced good yelp review read more

Rip-off. This guy charged me nearly $2,000 to replace the keys to my mom's office... I paid because I was under a huge time-crunch, and couldn't wait around for another locksmith. I am not convinced it cost that much to replace 2 commercial locks. Go somewhere else and not pay a fortune. read more

CROOK.... Use Yelp to find someone else! Quotes you a fair price on the phone, then charges you more. read more

Pricing is ridiculous. Drilled out my lock for $250+ then up charged me 500% on installation of a new one. The part itself is less than $100 and this guy was saying it'll be $600. Didn't leave the box, didn't leave an instruction manual. Asked me what I wanted the code to the keypad to be, repeated it while on the phone with his boss while programming it. Then said if I wanted to change the code, to call him anytime. Didn't even clean up the mess he made by drilling the old lock. Complete BS of a business. Go somewhere else for locksmithing. read more

They sent a tech out today to open my ford transit and he Was supposed to inflate the door to open it or atleast try it with his key method that he said and decided to go with graving a flathead and venting the door window and shattered it wth! I called the company and no answer and when they answered I explained to the person on the phone what happened and said ok like what ever? WTH I'm super upset and will def push against this comp read more

Gio helped us out get into the apartment within 20 minutes. Great work. He was fast and efficient. Would definitely recommend. Thank you! read more

Best experience whit this company leave my car keys inside and Locksmith was fast and professional thank you very much

We accidentally locked ourselves out of our apartment. It was 2 am so our roommate was sleeping and didn't answer our calls. The locksmith arrived in probably 40 minutes. Which fine, no problem. It was late and we were thankful anyone could make it. However upon arrival the guy looked at our door and said "okay guys, I'm going to try to open it, probably without damage. But this one is going to cost $329". He opened the door in literally less than 2 minutes. $329 seems like absolute robbery. I understand it was 2 am, but $329 for less than 5 minutes of actual work. I would have just set by my door all night and waited for my roommate to wake up had I known. Definitely call around and don't get robbed like us. Crazy. read more

Would never use them again and do not recommend! Gave me an estimate of $120 then came out and charged $200. Outrageous-especially after I double checked with them re price over the phone before they arrived. Claimed the overcharge was because there was a deadbolt, but the entire process took them less than a half hour. The deadbolt added no time or difficulty. So disappointed with this company. Terrible! read more

Lost our mail Key during COvid 19 and it was a parcel key through USPS so getting ahold of them during these times is impossible. Called around and got the best price and customer service from this company. Robert showed up 30 minutes later in the pouring rain and got us a brand new lock and 2 keys in 15minutes. Robert has great customer service skills, knew what he was doing and was very friendly. Highly recommend. read more

Do not call this crook. Took advantage of the fact that I was locked out of my house at 1am. Took lock off the door in two minutes and charged me $429. Disgusting business. read more

Locksmith quoted $149 over the phone. When he arrived, he played with my stick lock for a couple minutes and then said it would cost more. I was stuck because I had to get the lock cleared. He ended up charging me $185 for 10 minutes max of work. So I wonder how long he was willing to work for $149? 5 minutes? Total rip off. My doctor doesn't make that kind of money. Call someone else. read more

UPATED REVIEW: Apparently I had a bad experience with a poor subcontractor. Leo personally contacted me to apologize and I appreciated the gesture. He seems like an amiable guy. ------- Had my car key stuck in my car door. First got connected to dispatcher. Got a call from one guy who said he'll call me back. Never did. Then got a call from another guy at 10:47am who quoted me $50 and up, and said he be here in 15-20min. Arrived 11:27pm. Took about 10mins jiggling & trying to yank it out after spraying some WD-40. Used a couple plyers & got the key out. Proceeded to charge me $140 for extraction (is this normal or a rip off? Seems like a rip off to me). I COULD HAVE YANKED IT OUT MYSELF IF THATS ALL IT TOOK. Furthermore, 1) Couldnt make a replacement key on the spot, 2) Couldn't replace the lock cylinder without first trying to find the part & coming back. There are other locksmiths much more professional than Leo's that I would recommend. read more

The guy that showed up 2 hours after calling to say he was on his way, stayed 10 min then said he couldn't fix the problem. Blamed his boss for sending him and wanted payment for nothing. When we refused he threatened us and wouldn't leave. Called police and the company. The company never returned our call after telling us to stay by the phone so they could figure out who they sent to our house. Beware. Shady and scammers. Tried to get cash for nothing. read more

I had a break in in which all of my keys were stolen. I can't contact Leo Locksmith directly so had to go through Google each time and be called back. Meanwhile I have many other calls to make because of the breakin. When the technician arrived I explained how my door knobs are double deadbolts. I don't think the kid they sent knew how to rekey them so he replaced them. After he left I saw what he had done and was livid. I went to put my old locks back and he had taken the bolts for both locks. I immediately called and told them to send the kid back with all my old parts or I would stop payment on the check. He came back saying it was an accident. I later found out my Weiserbolts are discontinued and in demand. No wonder my parts went missing. I will never use this locksmith again. I think he was from some sort of subcontractor Leo uses. I guess they'll "bond" anyone these days. read more

What a lifesaver Dov was today! The wind blew my door closed during the rain storm. I called and he was here in 20 minutes! Thankfully they are located close to my house! Once here, Dov was very nice and introduced himself. I was immediately at ease! I took him to the door in the rain and he was super efficient without any damage to the door or the lock! I couldn't have found a better service or representative through Yelp! They def deserve 5 stars all day! read more

If I could rate my experience less than one star, I would! They pile on the charges so quickly, especially if you need them for an emergency. We were locked out of our home because our lock would not let the key turn. The lock was burning hot from being in direct sun. I told him that we just need to get in the house and the next thing I know the locksmith, Maksym, drilled a hole into my lock to let us inside. We had no other choice but to buy a brand new lock from them. $624 later we are in our home. However, the next day, we couldn't even open the front door to leave the house! I contacted them and showed them the issue and their solution was to come by the next day and charge AGAIN for an issue that was not there BEFORE he came and "fixed" the lock. It was the most unprofessional FaceTime call by the way - we didn't even see his face, just his leg. Now we can't even leave our house OR get in our house. Guess we gotta use our garage as the front door now! Thanks Maksym... read more

Terrible. I got a $400.00 bill for a 2 minute job. The answer was that he did not break the lock or the door.

Gio SAVED MY LIFE!!! I accidentally locked my keys in the car and he came fast and got the keys out for me. Great customer service!!! I definitely recommend this place! read more

They were quick to respond but the price was steep. My husband brought to my attention what is considered a reasonable rate for a basic household call. Regrettably, I should have looked at the reviews before making the call. I can see I'm not the only one who experienced having their lock broken and then over charged. I would not recommend Leo Locksmith. read more

Gio came to the rescue! Quick and easy and was inside in about 15 min from the call. If only I called earlier and didn't try to waste my entire night using bobby pins.Thanks Gio, for showing me how it's done read more

Horrible. Quoted $70 and when they showed up they demanded $120. Said the car was harder to unlock. They bent the window frame and used a stick to hit unlock button. Car leaked water after. Had to get it fixed. Stay away! read more

Gio came by within 5 minutes and got it done in a quickness. Friendly and quick service.

I was in a very frantic situation when I realized I locked my keys in my trunk. I called Leo locksmith from Yelp and got someone to come help me within 20 minutes. David was really helpful and was able to save my dumb ass for a reasonable price. Thanks David ! read more

If You Are Looking For A Locksmith Don't Waste Your Time Or Money Of This Company. I Made The Call To Get My Car Door Unlocked & Over The Phone I Got A Price Around $40. & They Also Said I Will Get A "Technician" To My Location Fast. I Had To Wait For About 40-50 Minutes. But As The Driver Showed Up & Unlocked My Car I Said I Got Only A Price Quote Of 40 He Said That's For The Call & The Labor Work Is A Different Charge I Got Charged For $150 For Like A Quick Minute Service Of Unlocking My Car After He Said It May Take 20-30 Minutes. This Company Is There Just To Steal Your Money & For Their "Hard Labor Charge". They Also Don't Look Professional Workers. Come Up To Your Location With Van That's Unmarked With The Company's Name & The Driver Not Wearing Any Workers Attire. I Was Feeling Like Should I Trust Them But Didn't Have Any Other Option I Needed My Keys For My Car. Look For Another Company For A Locksmith. I Would Prefer To Give This Company 0 STARS! Leo Locksmith Is Just A Scam Company. read more

Technician, Gio, was extremely helpful. Was able to get my door open without any damage to it. Quick and efficient.

Gio was super quick and helpful. He opened my door in under two minutes with no damages to my door. Really thankful for him especially close to 1 am in the morning !!! read more

TERRIBLE experience with even WORSE price! Was told 15-20 min, hour later they show up to break into my house via front door because the lock apparently isnt pickable. Lesson learned on my end as it really blows my mind that people can straight rob people blind for a simple service! Would suggest shopping around, went with then due to little to no time, but that went out the window with the hour wait! read more

It took a long time for me to find a right person who would make a new key for my Jeep Grand Cherokee. After dealing with many companies, I finally found Dan. Great young man, very friendly and nice. He gave me a good price and came on the same day. Although he had to order a key (it's a special key), he came on the same day he had it delivered. Because my husband and I work, we could only see him late in the afternoon. Dan agreed to come at 8pm and fixed everything! Thanks Dan read more

Locked my key in my car like a dummy but luckily Dov was able to come out in less then 25 min and open my car for me the process took less then five minutes! The price is great as well. I will definitely be calling them if this ever happens again. I would definitely recommend Leo lock smith fast and friendly service thank you! read more

The locksmith they sent out was timely and professional also did a very quick and clean job. The two stars is for the office that should have I formed me of what prices were going to be. They racked up 320 dollars when I was told 20 dollar trip charge and 129 for labor. Luckily the locksmith was able to communicate with the office to take some off. Very disappointing company but awesome locksmith basically. Wont be calling them ever again. read more

I am so mad they wouldn't tell my elderly mother over the phone how much it would be to unlock her front door over the phone said when the technition got there would tell her! they charged her $30 for just coming out didn't tell her that either! She's elderly and in a scooter i would give no stars is I could. Good way to scam elderly people. We will be going to the BBB. read more

This company has consistently helped me and my family. Most recently, David came to my home in less than 12 minutes to help me and my daughters get into my apartment. I lost my keys and David was so helpful. Once he arrived (within 2 minutes) he had my home open and I got to put my girls down. I highly recommend their service!! I always call them and they always help me out. read more