This is one of the much better dentists been to in my life. Not only is the waiting room nice as…read morewell as the lobby of the building, but the rooms where you sit in the chair are good too. It's nice there are TVs in each so you can watch something while awaiting for your cleaning. And the staff are all extremely friendly and very careful with cleaning your mouth. This is the kind of care quality I look for in dentists.

They are very dishonest about billing and what they tell you they are going to do and send to you…read more Then they rip you off on top of that, I have paid out of pocket for services after insurance of the same and this has cost me 3 times anywhere else.

Dr. Galvan has been treating my problem teeth many times. He is an excellent, professionally…read morecompetent, kind, caring dentist with sincere advice, who pays constant diligent cares and patience to treat his patients, of course, including me! All his staffs are the same friendly and professionally caring especially his dental assistant, Shari, who offered me extra professional caring and thoughtful caring attention to calm me down when Dr. Galvan performed the dental procedures on me today ! This is a wonderful dental clinic!

Can't believe the lady hand off the phone and never pick up my phone call again…read more My kids were assigned to this dental office by Kaiser. The 1st time I called, no one picked up the phone and I left a voice, but no one called me back. I called another day, and then a lady pick up the phone, I explained my son's situation, not all yet, just few, the the call dropped. I think it's the signal issue, so I called back and I got hand off for 7 times. Can't believe it happened in a dental office so I want to share to you.

I had already lost hope of getting my smile back because a fixed bridge is very expensive. But when…read moreI came to Twin Creek Dental, everything changed. From the very accommodating front desk staff to the wonderful care from the dental assistants, the experience was amazing. Most importantly, the excellent care I received from Dr. Daniel Mabaet truly meant so much to me. If I could give more than 5 stars, I absolutely would! They are such an awesome team and very helpful. I'm really glad that I came all the way here to get my smile back. Thank you so much from the bottom of my heart. More blessings to the entire team! PS: Doctor Mabaet is really mabait person

Simply the best dentist! I first came here a few years ago…read moreafter chipping a tooth and needing a root canal and a crown, and I've been sticking with them ever since. Compared to other dental offices, Twin Creeks never felt like a ripoff, they truly care about helping their patients. Now, about 4 years later, I'm still a patient here. Even though I've since moved to Sacramento, I still make the long drive to San Ramon just to see Dr. Daniel. He's always extremely friendly, knowledgeable, and gentle when working on my teeth. I've never experienced any pain while he's working, he makes sure I'm comfortable and checks in multiple times during treatment. The office is modern, clean and the staff is always very friendly and helpful. I can't recommend Dr. Daniel enough, he has saved my teeth multiple times, he finds time for his patients, and always goes the extra mile to ensure you leave happy. Very grateful that I found this place!

Good dentist, I recommend them very good care, give them a chance and you give them your opinion.read more

My two children and myself have been clients of Dr. Rekha Vontela for about 10 years now. We highly…read morerecommend Dr. Vontela to anyone looking for a knowledgeable, honest and compassionate dentist. My daughter just recently had braces done as well. We as a family are happy with the services Dr. Vontela provides, as well as her staff, they are fantastic!!

Dr. Mendez and her team are so great. This is our first experience with New Age. My ten year old…read morecame to visit as part of her baby tooth didn't fall off completely. She is afraid of pain. Dr. Mendez is very gentle with her and explained all the steps before pulling out that baby tooth. My kid said "I like this dentistry" at the end of appointment.

As a new patient looking for a quality dentist after my previous provider became out of network…read morewith Delta Dental, I chose New Age Dentistry because of its many 5-star reviews. After my experience, I can't help but question whether those reviews reflect the typical patient experience. Unfortunately, my interaction with the front office, particularly Vanessa, was extremely disappointing. Her attitude was consistently rude, dismissive, and lacking in basic customer service. About an hour before my very first appointment, Vanessa called to cancel, explaining that an electrical outage over the weekend had caused their digital X-ray system to malfunction. While I understand that unexpected issues can happen, I asked to reschedule during the same call. She told me their computer system was down and that she would call me back later that day to schedule a new appointment. No one ever called. After waiting most of the day, I called the office myself. Vanessa answered and, in an impatient tone, scheduled me for the following day. I also asked for an appointment reminder to ensure everything was confirmed, and she agreed. I never received one. When I called again to verify the appointment, no one answered. When I arrived for my rescheduled appointment, the experience became even worse. Instead of apologizing for canceling my original appointment on such short notice or acknowledging the inconvenience, Vanessa told me she had accidentally double-booked the doctor and asked me to wait another 30 to 40 minutes. When I explained that the repeated cancellations and delays had already disrupted my schedule, she became defensive and accused me of being "too pushy" and not understanding their situation. She then told me, "You can choose another dentist if you're not happy with me." I took her advice, turned around, and walked out. First impressions matter, and this office failed before I ever had the opportunity to meet the dentist. If this is how new patients are treated, I have little confidence that future interactions would be any better. I'm actually grateful I discovered the front office's lack of professionalism before becoming an established patient. Based on my experience, I cannot recommend this office. I would encourage anyone considering New Age Dentistry to look beyond the star rating and read reviews carefully before making an appointment.

New to this dentist but I've been twice and so far so good. Everyone has been friendly, from the…read moreladies at the front desk, making the appointments and checking in, as well as the dental assistants! Andrew (believe that was his name) was super nice, explained everything throughly and patient throughout the entire appointment. The other dental assistant who I had the second time was just as great, just can't remember her name. The dentist was great as well. Excited to have found a new dentist!

Hands down the best dental office I've ever been to. From the moment you walk in, the customer…read moreservice is outstanding -- the entire team is welcoming, professional, and you can genuinely tell they care about their patients. The office itself is beautiful and modern, with upgraded equipment and TVs on the ceiling so you can watch something during treatment, which makes visits so much more comfortable. A huge shoutout to my dental hygienist, Kayla -- she absolutely rocks! She's knowledgeable, gentle, and makes the whole experience easy and stress-free. If you're looking for a dentist that combines top-tier care, modern technology, and a team that truly cares, this is the place. Highly recommend!

I had an appointment on calendar for 6 months. I received a reminder text from the office. It did…read morenot state for me to confirm but did state I should watch a video which I did. I received a phone call and they left a voice message. The voice message stated that I had an appointment and gave the date and time. The person who left the message though and spoke so fast that I couldn't understand the message. I appeared for my appointment on the day and on time after driving 35 min and taking time off work for the appointment only to find out that they had canceled the appointment. They should have sent me a text stating g they canceled it. I didn't get a phone call notifying me either. They could have also sent an email. I do t recommend them. They couldn't fit me in despite the fact that I showed up. The corporate aspect of this rental business is a problem!!! They said they don't have a manager on site. The manager is located in their call center in Folsom. So calls didn't come from the San Ramon office but Folsom. I don't know about anyone else but I get so many telemarketers and scam calls that I don't answer the phone if the call comes from an unknown number. They should be texting and clearly identifying themselves and requesting confirmation by text and not muddying the water by sending a video for people to watch unless they have confirmed if they are expecting g a confirmation.

Worst experience from beginning to the short end. Our insurance changed so I went with what Cigna…read morerecommended . I made my family's accounts online- and even scheduled appointments . I called the number on their website but this is like a cookie cutter branch- you do not have access to to the clinic directly and you will not be able to speak to staff over the phone directly- at least that's what I was told when I called. I wanted to let Smile Dental San Ramon know about my previous dentist so they could request records in advance - and the operator said" We dont let you speak to the staff directly at San Ramon because they are busy seeing patients and we NEVER request previous records!". I never heard that before- and that should have been the first red flag. The first appt from family was hubbies-sent him in during his work day- He rescheduled 2 meetings to get there- and whereas his appointment was 10: 30 am- he arrived at the front desk standing in front of the desk at exactly 10:33 am - 3 minutes late. The secretary said- first you need to fill these forms- so he filled them. Now its 10: 39, and he goes and hands in the form - no one told us or called us to come in earlier- She then , without looking up told my husband - you are now 10 minute late the dentist wont be able to see you.You can wait until everyone has been seen... What just happened? It is not clear what happened!! All we understood is we never wanted to deal with their staff ever again! .....Nasty customer care and service- who cares how good the dentist is if you have to cross this prior to seeing one! Rescheduled entire family to another clinic the same say!

This practice uses pressure tactics to sell expensive, unnecessary upgrades that go against…read morepatient-centered care and general code of ethics. I had a similarly poor experience in another location under a different name (Alamo Smiles - the same owner/dental group), and stopped going there immediately after I left nearly in tears from an aggressive sales team and shaming me for opting not to pay more for additional treatments, and instead found a small private practice that I had been happily going to for years. Unfortunately that dentist no longer takes my insurance, so I was "assigned" to Dentists of San Ramon automatically through my provider. I didn't realize they were part of "Smile Generation" until about halfway through my appointment, when they referenced previous dental records from many years ago that I didn't realize they had. I wish I had known the affiliation and read reviews before my appointment, because both places operated exactly the same. And from reading reviews, other patients have had the same experiences as I have had. After waiting about 2 hours to be seen and evaluated before cleaning, they have a whole team that pressures you into expensive upgrades, and the dentist herself personally shames you if you decline paying thousands of extra dollars for unnecessary treatments. She nearly refused to clean my teeth. When she finally proceeded, she was very rough and aggressive, and the cleaning was incredibly painful -- something I have never experienced elsewhere. I usually enjoy cleanings with my previous dentist, so this was just awful. I just received a bill for thousands of dollars that they are trying to charge me for a basic cleaning and imaging that my insurance was supposed to cover. They claim the services were "out of network", but I was automatically designated specifically to this location and set up the appointment with the doctor I was assigned to through my insurance, so it's just all totally insane. If I could, I would give 5 stars to the assistant only, I think her name was Sonia! She was wonderful, kind, charismatic, and knowledgeable. I wish her luck in her career.

I chose Dentists of San Ramon because they had the best reviews of any In Network dentists I could…read morechoose. Unfortunately my experience does not match those positive reviews. Sonja was a wonderful assistant. She should become a dentist! The front desk assistant was brusque and demanded that I pay $420 for a Deep Cleaning. This after I was cleaned 6 months ago, no problems with my teeth or gums. She said Fine, if you don't do it now, we won't see you again unless you do it. Dr Maryam obviously wants more money and gets visibly angry when you question that. Look elsewhere for competent dentistry.