Probably typical for any service department for any dealer. Ho hum. I was quoted a price for a rental car for 15.00 because they needed time to rebuild my transmission (50,000 miles). I was called and was placed into a Ford Edge for 35.00 without any explanation. Car seems to be fine and did all warranty work as promised. Overall decent customer service but nothing to go above and beyond at this time. read more

Car was under warranty and I forgot the customer service representative who helped me out but got in a week earlier and was reimbursed from my previous oil change as well. Can't thank them enough no matter how busy they were they still took the time to take care of a customer and working in the customer service industry I can always say customers come first. read more

Service Dept. I have bought two vehicles from STF. I am a big advocate for getting work done at a dealership to help preserve the integrity of the vehicle. With that being said however, the service dept does not know their a$$ from their elbow. Since August of 2020 up to today Cracked side panel needing replacement Paint defect (Bubbling) Tire Sensor Error Seatbelt Tear Motor Mounts Roof Rack Defect Read suspension defects And now more bubbling paint Cars are depreciating items and require maintenance ....I get that. What I don't understand is why it is almost always a struggle to get issues remedied. Depending on who you talk to, your issue could be seen as under warranty or not, customer service oriented or not, and when you have as many problems as I have with a vehicle, I sure do appreciate when I get a Service Advisor that will follow up, get you a rental, apologize for taking an entire day instead if an hour or two by filling up your tank, and getting things done as you'd expect. I wish there was consistency and transparency with ST Ford, but there just isn't. Their bottom line is to charge you so they don't have to foot the bill, and they will work hard at searching for loopholes to make that happen. read more

From Dream to Nightmare! Worst experience I have ever had! "Service Mgr" JD Denton is rude, dismissive, displayed blatent disregard for customer service and/or satisfaction! Sales team will lie and say ANYTHING to get the sale. Finance Dept totally unhelpful ..turned entire agreement around from what was initially presented and agreed upon. Leaving the customer in an unpleasant uncomfortable embarrassing situation and they have no regard! Do not allow their nice smiles and friendly atmosphere to fool you they are vultures! I went here 20 days ago to have my car serviced and was tricked into participating in a "pilot" program where they will take you out of your current vehicle and put you into a newer vehicle with the payment that will be slightly the same. This is what I was sold and told but believe you me when it came down to the fine print this is not what they were trying to get me to accept. After 20 days of not getting a return call after leaving voicemails for the finance department I had not heard anything about my loan being finalized so I finally called the dealership to get somebody's attention when I was finally told oh we can't get you financed unless you accept a higher APR with a higher payment initially the deal they offered me for the 3.9% APR they offered me 4000 more on my trade-in than I owed and I would have a payment of 479. well 20 days later and after having damn near yelling to get someone to call me back they call me and tell me oh we cant get you approved at what we offered.. the APR is now 15% with payment of $616!! .. The sales manager who called me JD Denton talked to me and treated me as if I had done something to them at their dealership as if I was the one who tricked them into this fake deal as if I had done something against them he was very rude he cut me off he had no empathy he was just very matter of fact.. bring us our car back or take this deal. I would NEVER recommend them to my enemy! I GUESS I WOULD IF I WANTED THEM TO FEEL SCREWED OVER BECAUSE I TOTALLY FEEL SCREWED OVER BY THIS DEALERSHIP! THEY HAVE MADE A FOOL OF ME I'VE DRIVEN AROUND IN THIS CAR AND NOW I HAVE NO OPTION BUT TO TAKE IT BACK OR PAY TWICE THE AMOUNT OF MY INITIAL CAR PAYMENT... HORRIBLE HORRIBLE HORRIBLE BUSINESS PRACTICES HORRIBLE HORRIBLE HORRIBLE CUSTOMER SERVICE. read more

FCUK this place Literally a week after the 90 day warranty expired, the motor started violently shaking, the transmission shutters, one of speakers blew out rendering all audio and alarms useless(I'm in my 30's- never had the radio louder than half way turned up). I'll be sure to let USAA who certifies San Tan Ford as a military friendly dealer about the fcuked car they sold me. Oh and the service department charges $50 to run a diagnostic on the POS used car they sold me. They also claim it takes Ford a week to send parts. It's 2016, Amazon can get you a package in an hour. I've owned 4 ford vehicles, this car WILL be my last Ford and I'll be sure to let the Ford corporation know. IT JUST KEEPS GETTING WORSE My engine was shaking violently. When I brought my car in for an oil change the woman that received my car acted like it wasn't a big deal. After the diagnostic, service department claimed it needed a motor mount. Said it would take a week. Got no phone calls or voicemail when the parts came in. Ended up taking three weeks to get parts. After they serviced my car. The engine now shakes HARDER and more FREQUENTLY. read more

No thank you. I purchased a Chevy which is the same truck your salesman told me he could live with himself Ido bought because it is going to chop my legs off. One of the worst dealerships I have encountered. Salesman was more worried about putting down the condition than providing facts and details about their product. The sales team was unwilling to try to work out a way to make the sale work. Honestly not sure how they keep the lights on. read more

I went car shopping with my mom this afternoon. I went with her because I had a feeling some sleazy salesman would look at her and see easy prey. Yep. She wanted to look at a Ford Fusion, and I had seen 2 online at San Tan that were the best priced in the area, so over here we went. The first guy that helped us (I don't remember his name, but he rides a motorcycle) was very nice and not pushy at all. We spent most of his time looking for these 2 vehicles that were shown online. Unfortunately, he had an appointment, so he sent Harry out to us. About this time was when I figured out that the 2 cars were right in front of us... But marked up significantly. One that was $13,600 online was at $17,000. When I pointed this out to Harry, he looked... displeased. He admitted that was his lowest price but that they like to try to make more so there's the $17,000 window sticker. I find this bait-n-switch to be scummy business practice. Most annoying salesman ever. He would not shut up about all the most minute features of the car. My mom doesn't care about nitrogen in her tires. He spent 2 full minutes going over the radio with her. The man went a little too crazy on the old sales advice about repeating your customers name. During the test drive, he instructed her to stop in the middle of the road. Straight. Up. Stop. To flip a u-turn. When he did this, there was a massive truck behind us at 40 mph... I prefer my car shopping nightmare to not come with an additional side of vehicular manslaughter. However, Harry had already 100% lost any chance of a sale when he had her sit in the car to do 10 minutes worth of his recitation, and left me in the hot sun. I wandered away to look at other cars, but kept returning to walk right past his window/in front of them to hint at "Hey maybe you should remember the third person". Nope. He finally opened the door and asked if I wanted to join them in the car... She told me later she had to pointedly ask where I was. It was apparent he had identified that it was to be HER car, so ergo I was not worth a second of his attention. Epic fail, my man. We took our business to another dealership. read more

They're sales tactics are designed to pray on people who don't understand how it works. I attempted to buy a vehicle from them. Sales rep was dishonest and wouldn't disclose prices or numbers when I asked for them. Don't let these people take advantage of you buy elsewhere. read more

i made an appointment a week after i discovered the problem as that was the soonest available. they stated that i made the appointment for an oil change which i definitely did not. i have the confirmation email which states: multi point inspection general mechanical repairs i acknowledge that san tan ford is not responsiblefor cracks or chips in the windshield, i furtheracknowledge that san tan ford is not responsiblefor items left in my vehicle_____________________. start earning points today, sign up for fordpassrewards by downloading the fordpass ap on yoursmart phone and accepting the terms and conditions you consent to receiving texts from us on yourcell phone at the number you have provided. youagree that we may contact you regarding serviceupdates or offers via text. obviously it was not just for that. then the problem was not resolved after having an appointment and it taking all day to try to fix. looks like i have to return again. service is poor although communication is good. that is why 2 stars and not 1. read more

Super dissatisfied customer they have ripped my girl friend off multiple times during oil changes cause she doesn't know about cars telling her that she needed coolant flushed and charged 129 dollars for coolant and release a valve to flush it the car didn't over heat had no coolant problems mike the manager told me that she authorized it so they won't refund her back the time before this oil change they told her she needed a new belt cause it has cracks in it I went home cut the belt off no cracks then had to get a special tool just to get belt back on I'm so frustrated that I will not be bringing my car back to this place I would recommend running away from santan Ford and not get ripped off thank you santan Ford for letting me know how dirty yu guys really are. read more

We've been dealing with San Tan Ford for a few years and have had wonderful service. They were prompt and reliable

Our first experience at San Tan Ford... the bill hurt but we had a really good experience in general. We bought an F-150 recently and it was having problems. Initially, we made a visit to the parts department to buy Ford parts, great service. Then we needed a bigger issue resolved that couldn't be handled on our own. We met with Eric Thompson otherwise known as the "Stache" for his mustache. Eric was friendly, knowledgeable and honest. He couldn't have been better. He made a bad situation feel better by his overall care. If you need help, Eric is your guy! read more

San Tan Ford does not like to do business with repeat customers apparently. I was looking at one of their used 2015 F250's and put in my offer at the end of the test drive. Not only was there an extreme lack of effort for negotiations on the dealerships end, but the new "sales manager" Geronimo, treated me like I wasn't worth the time of day as not only a serious customer, but a repeat customer at that. For somebody who was interested in a fuel guzzling truck in a recession, one would think they would be willing to make a deal. However, it seems that they are trying to price gouge just like the next dealer. Very disappointed. Stay away from San Tan Ford. read more

BAIT n SWITCH car dealship! Add things on NO ONE needs!!! We found a car advertised at $5200 and once the offer came back to us it was $7900.00 they added what they call a Desert packages which we do not need no one needs!!!! with taxes and fee which we totally understand oh and they taxed us on the Desert Package we don't want and wont remove it. Buyers you don't need the package!! read more

San Tan Ford - what the offer was on at $5200 advertised car - Auto Repair Near Me - Gilbert, Arizona

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My daughter recently purchased a vehicle from this location and was not treated with respect or dignity. She is a recently widowed, single mother who was treated unfairly and with disrespect. She was bullied, harassed, and then sold products for the vehicle that were not needed. There were also issues with the vehicle after she left the dealership that needed attention and when she called on then, she got no return calls or assistance. It was not till she gave a 1-star review did she receive a return phone call and then she was laughed at by management of the same dealership. As a father and fellow salesperson, I find this behavior appalling and I advised my child to not only seek legal representation but also file a complaint with Ford. Customer satisfaction at San Tan Ford is not important and they should be ashamed for hiring a finance manager that takes advantage of a single mother. read more

I would recommend anyone to have their Ford serviced here. Professional, knowledgeable and they understand that the customer is the reason that they are in business. They are organized and their customer service is exceptional. Technician, Josh, was the best. Everyone that I came in contact with treated me and my car like we were their only customer. If I werent retired...I would work there..they know who drives their business. read more

After crunching final numbers for my auto purchase they take me into the financial office to sign papers. It's like buying a house with all the documents to buy a car. Anyway, the actual loan document had a charge of $800 additional for a GPS tracker I never asked for! The advisor told me every sale at San Tan Ford gets one. They don't tell you this prior, they just add it on. I told them I wasn't paying for something I never agreed to repeatedly. The advisor knocks the price down by half. A year after my purchase I get a call to renew my subscription for the GPS installed in my car that I never asked for and now this annual dues. I'm furious again now about this GPS and go to San Tan Ford to discuss this matter. The Sales Manager explains the GPS and it's charges are always a factor per sale; however, they don't tell you this at the time or it's annual subscription cost. I requested it be removed and a refund and the Sales Manager says my option was to not buy the car when I noticed the extra charge that they don't notify you of!!! I want everyone to know of this scam before they decide to purchase. At least you'll know of that charge before signing papers, something I never had the courtesy of. read more

Very corrupt business. I paid to have my vehicle inspected by San Tan Ford and got a clean bill of health. I then had transmission work done by them and all of a sudden had a massive leak worth $1400.00. Somehow missed during the inspection (scam). I fought to have the price reduced and ended up paying less. When I got my vehicle back I learned they lost my license plate! I was told by management to go drive my car with no plate and get a new one. Ford would graciously reimburse me the cost of the plate. Just the cost for the plate but not my time and inconvenience. Ford did not see an issue with me driving without a plate on the vehicle. Again another major fight to have them give me a rental so I could waist a day at the MVD. They did not feel like they needed to make this right. Very rude condescending staff. Beware they will rip you off and then treat you like garbage. There is a reason there rating is so low. read more

On October 10th we went into San Tan Ford to get a larger vehicle. My family is expanding to 6 and I needed more space than my Escape could hold. I worked with my sales agent Sam and he worked some magic and got me into a brand new Ford Explorer. The deal was tough because I was 22,000 upside down on my Escape as I only had it for 7 months. The finance team put in a lot of work and made our deal possible. I live by the saying expect the unexpected. I drove around in this amazing vehicle for two weeks nervous that something was going to go wrong... but it was all in my head. They told me multiple times they'd make it work and they sure did. This team is truly amazing at what they do and they deserve nothing less than an amazing 5 star review. If you're in the need for a vehicle, big or small, new or used.. go see Sam!!! Trust me.. if he can put up with me and make this deal happen, he can do it for you too!!! Thank you Sam, Abe, Ken and all others involved in our deal! You made magic happen and helped my family when we needed it most. read more

San Tan Ford - Auto Repair Near Me - Gilbert, Arizona

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As the local Ford dealer they not only represent themselves as a dealer and service center, they represent Ford Motor Company as a whole. Long story long, we had to sell our 2016 Ford Fusion with 69,096 miles on it for $1200.00 to a wholesale "junker" company today due to a vavle failure causing a need for a complete engine replacement. We replacement the engine via our extended warranty (purchased with the new car) due to a known problem with the 1.5 Eco Boost engine the Ford Motor Company issued a service bulletin on a little over 2 years ago at 55,000 miles. The car was purchased new from San Tan Ford. During the whole process we had zero support from San Tan Ford or Ford Motor Company and was told all along this will be an out of pocket expense, $9,000.00! I will never service another vehicle at San Tan Ford, I have had 3 Ford F150's for work trucks, and put 1000 miles per week on them, and we will never buy a new Ford vehicld again even though our family has been buying Fords in AZ and WI for over 50 years. I have never been more frustrated with a 100% paid of vehicle thinking you will use it for 3-5 more years only to sell it for $1200.00, where in good working order we could sell it for $12,000.00 based on current miles. read more

This place is a scam. They build in extraneous costs above and beyond the MSRP of the car because in their words "they can". Their business practices border on illegal and are at a minimum unethical. The sales manager is one of the most condescending people I have ever encountered in business. Do not waste your time and overpay for a car here. read more

I've bought a "few" Fords in the last 45 year's from a lot of different places, and San Tan Ford is a first class operation. People make that possible.... and the folks that made it real for me deserve a huge shout out. #1--Bob K..."sales and customer service" above and beyond. #2--Andrew...finance manager getting it done smooth and easy.. #3--Dylan...Patience and understanding..the "kid" knows his stuff...just ask him!!!! Thanks again for everything!!!! We are gonna do it again soon for my wife.... read more

Long overdue.. I just wanted to say thank you to James and his staff in the service department for helping me out with a recall issue with my fusion door. I hate going to dealerships normally and they made it quick and easy and I really appreciate their professionalism and prompt service! I will definitely be back in the future. read more

Find somewhere else at all costs! I used to be a very loyal customer here and over the years the service and sales departments have just done straight into the trash. Even with an appointment you wait at least 4 hours for any service to be done, even the basic of oil changes you wait hours and every time you ask for a status update it's always "it's almost done". I purchased my 2020 EcoSport here a year ago and while going through my paperwork in my glove box I realized that I was sold a used car without anyone disclosing that information to me before purchasing. Granted, the car was used twice as a rental, but had I known that 2 previous people had used my "new" car I would have definitely argued the price down significantly. Really disappointed with San Tan Ford after this mess and really wish they would have just been honest from the get go. I feel very used and taken advantage of considering I was already put in an upsetting situation when my car I ended up trading in was undriveable leading me to have to buy a new car and this is the result? Shady sales people taking advantage of someone and not even attempting to be honest and disclose history and details. Shame on you San Tan Ford. read more

Just absolutely terrible! I've now had several bad experiences here and have learned my lesson. Customer service does not matter at all to this dealership. Never ever will I be back here--for anything!! read more

I came here after moving to Chandler from San Francisco. I went in to get my oil changed. I was extremely pleased with the service that I received. When I pulled up I was greeted within seconds of arriving and the gentleman knew who I was and what I was there to have done. He quickly got my service advisor, Joshua, who took down my information and got me checked in. The service was amazing fast and they were extremely professional. I highly recommend using San Tan Ford! read more

My wife and I were shopping for a new vehicle and decided to go to San Tan Ford as they had the Explorer we were looking for. As a member of Disabled American Veterans I get Ford's X-plan which reduces the price of the vehicle. So we went in, and talked to salesman and presented him with my PIN number from Ford. He treated us very nicely and we settled on a vehicle and price. When we went to financing the customer rep then gave us a price $7000 MORE than what agreed upon!!! I said to him that I knew about taxes, title and licensing fees but what was the extra? He informed us it was due to $4800 of add-ons! I asked "What add-ons? We were not informed of any add-ons." He said they were a GPS System, "Desert Protection" package and etching for theft protection. I told him no, we don't want the GPS System because the FordPass app has GPS. And we didn't want the other stuff, did they have the same vehicle without it? He informed us that they do the protection and etching as soon as the cars arrive. So, I then informed him we didn't want the vehicle and we were leaving. He then tried to convince up by lowering prices on the add-ons. By then, I didn't want to do business with them and left. I will NEVER buy a vehicle from them and recommend others not to, due to their practice of adding all these items with out informing people up front. read more

Quick to respond and professional but if you're looking for a Raptor, move on. FYI, there are no deals on raptors, the quoting 5K markups above MSRP. Save your time and move on if you're looking for a Raptor. read more

I wasn't going to bother with a review regarding our experience during their Thanksgiving sale, but now we're onto the New Year sale. We received a flyer in the mail with a trade-in offer for our truck. I was reassured via email from an actual salesperson that the number was legitimate. My husband gets there and was told the ad company got all the offers wrong, and the amount offered was $23k lower than what was on the flyer. Not only that, but a new F150 is actually about $10k HIGHER than what's listed as MSRP on the website thanks to dealer markup. So, no thanks, we'll pass. We'd let it go, but now we got another flyer WITH THE SAME OFFER. C'mon, guys. Don't claim the ad company got the numbers wrong and then go and use the same company 4 weeks later. 3 stars for responsive customer service, though. read more

I purchased my truck from here,, Getting my truck was great but it was what they promised they didn't keep... All they really care about is the $$$$$ and not helping or making their customer happy... and besides there customer service and respect to a customer in the place where you get your oil changed well I will say this you all need some learning. Even after I called and spoke to a manager the rudest person you could ever speak to. If I ever down the road need to get another truck I will never return to this place. Because a dealership who makes promises to customers should always keep to their promises because a happy customer always returns a upset customer will always let other know. read more

I was very disappointed in the sales tactics. I thought the old "bait and switch" sales game was history. I was buying a 2016 F150 that was listed on the web site at 29,000.00. When the sales guy came back with the sales agreement it was for 32,000.00. He said there were 3K in dealer added items. I hate buying vehicles and being treated like a dummy. Won't go back. read more

Please inform your employees (salespeople) there are legitimate questions about how reliable the 10 speed transmission really is. when I asked about the recalls, lawsuits, and customer complaints of the 10 speed transmission he said he had no knowledge And that it was the best transmission. He could of at least led me to someone who could answer my questions, But instead all he could do was try to sell me are truck. this experience made me feel you were trying to hide something read more

I have been here three times for warranty work. Seems like they do everything almost right. I never feel good about going there, they never do what I ask and lots of miscommunication. Just not happy read more

Thank you Shane and San Tan Ford Team. We were very pleased with your customer service and going above and beyond. We definitely would come back and by another vehicle from San Tan Ford. read more

I should have been more trusting of the reviews as I typically am for other places. But I found a "hard to beat" price for a 2017 black Ford Escape SEL on Carfax and I was so excited as it seemed within my budget and I had already estimated monthly payments with a 2k down plus all estimated taxes and fees. I set up an appointment via text with a man by the name of John Dye or whatever and initially he seemed "okay"; my family has owned Ford Escapes for years now, amongst other Ford models and as I had already test driven another car the day before, I decided to not test drive because I already knew (Ford Escapes don't change much in that sense as much as the years go by). I mean I was ready to sit down and talk business and walk out with the car. Until I got the line by line and it went from being around $15,000 to $19,000 out of the blue and they would not negotiate taking off unnecessary and expensive add ins which they kept trying to force me to believe that the GPS could not be uninstalled nor their stupid, useless "Desert Protection Package" (it's pretty effing useless I promise all these add ons are scams). So I was already disappointed because it was definitely a bait and switch and it was out of my budget. Not only was John Dye completely useless, but he brings out his sales manager to try and comp a better deal all while this asshole of a guy who seemed to live and breathe a gymnasium tried to take me for a fool continuously on how if I were to take off the add ins then I would be losing the savings. Trying to tell me a USED 2017 car was worth a "market value" of 22,000. On top of all of this back and forth they kept presenting me the same exact effing price and it only changed if I put more down payment. (NO SHIT!) this wasn't a deal anymore after I had already spent nearly three hours trying to go back and forth to accomplish absolutely nothing. They try to get you with those dumb nitrogen tires too. I am so glad I went with my boyfriend and not alone because even then, I felt a little harassed, disrespected, and threatened. They kept asking me questions about my personal life, about what college degree I majored in, and proceeded to make fun of me in other words for being "inexperienced" with cars because I majored in Political Science. These assholes don't deserve one single dime. I could go on and on but I hope you get the point. A 2019 Ford Escape used is worth just as much, and is exactly what I ended up purchasing in Scottsdale. Avoid coming here to purchase cars at all costs. These people lack integrity, respect, and are not trustworthy. Disgusting. read more

Just got a car saying they have a rental car for me. And they had to order another part that wont get here till next week! I understand there's a shortage but that's going to be almost two weeks without my car!! Ridiculous read more

Do not buy a vehicle from San Tan Ford. Their Gold Certification is meaningless. I was sold a vehicle that has an active oil leak, and they will not respond appropriately to my efforts to have it repaired. My driveway is ruined, and they don't seem to care. They have not made good on their written and signed commitments and are not responding to my concerns. Again. Do not buy a vehicle from this dealership. read more

The absolute WORST experience..makes me mad I have to give them one star but the first guy in the lot was nice and low pressure so I guess he deserves some credit - but that's where it ends! If you want to waste your time trying to buy an overpriced used car and enjoy dealing with inexperienced and immature sales people then this is the place for you. Justin was argumentative and really deceptive, tried to fast talk us and add on a bunch of options that were actually already done to the truck with the first owner. Wouldn't back off even when I pulled up the carfax and showed him - why would I pay twice? Buyer Beware! Didn't value our trade at all said it would go straight to auction - no one even went to look at it although it was a late model BMW go figure. Justin came running out as we were in our car leaving and begged us to come back in but it was pathetic and insulting. We went elsewhere and got a great deal on a better truck and no BS. Complained to the GM but that did no good at all- then I saw the same truck reduced $2000 still on the lot a few weeks later - glad I walked. A friend called about it out of curiosity and they said it was heading to auction ...lol KARMA!! read more

The WORST experience I have ever had at a dealership. I received a few letters in the mail about an airbag recall on my 2010 Mustang and it recommended I contact a local dealer to setup the free service. My car has some aftermarket components and I've been fooled into San Tan Ford's scammy service department tricks in the past so I wanted to be super up-front and clear when I brought my vehicle in this time. I called ahead to setup a service appointment and let the girl on the phone know that my vehicle has aftermarket airbag suspension and a supercharger. She assured me that since they are a Roush dealer that they work with aftermarket components all the time and that my vehicle would be fully covered since this a national Ford recall for the airbag. When I dropped off the vehicle my service adviser Robert Pence didn't walk around the vehicle and take note of any damage, like I had been used to having done in the past. I was very thorough and clear with how the airbag suspension works with the controller and that the wheels cannot turn more than 90% as the over sized tires will hit the side skirts. The next day I got the call that my vehicle was done and headed down to pick it up. Robert told me to head over to cashier to sign the paperwork and I'd be all set. I took a look at the paperwork and noticed that they wanted me to sign saying I'm picking up the vehicle in satisfactory condition even though I had not seen the work that had been completed on the car yet. I asked the cashier to have the vehicle brought up so that I could check everything out before signing. The employee that went and retrieved the vehicle came flying up into the service bay, definitely faster than he should have been and when he pulled the vehicle into the spot in front of me he didn't have the car's suspension aired up enough, and ended up breaking both my front fenders and then ripping my side skirt off of the vehicle. I was in shock to watch my vehicle incur such damage not even five feet away from me. The employee got out of the vehicle and took a look at what had happened and didn't even say a word to me. No apology or anything. Robert was called out from his desk and he then involved his manager Leslie. They both came out and assured me that they would get everything taken care of. Robert took a little plastic clip and pushed my broken side skirt back into place and told me it would be totally fine to drive home. He said to email him all the information for the aftermarket fender and side skirt and that he'd handle it. The following business day I headed down to a collision body shop in Tempe to have an estimate invoice created. I emailed Robert that night with all the information and the invoice. He replied the next day letting me know that I would need to get an estimate from Southwest Collision Center since that's a shop that they deal with. If I would have known this the day before I would've went there first! I then had to drive me vehicle back out to Tempe and take a half a day off of work to get another estimate for Robert. This body shop was nearly an hour away from my house. Once I submitted this new invoice Robert let me know he would talk to his manager Leslie and get back to me. The next day he emailed me letting me know that I could bring the car down to Southwest to be repaired. I then called Leslie let her know I did not feel comfortable dropping the car off anywhere based on what had happened at the dealership and that I simply wanted the amount of money it was going to cost and that I would go through a trusted shop or simply do the work myself, she was outraged that I did not want to go through Southwest and even yelled at me on the phone telling me that I had inflated the estimate invoices. I had to talk to her manager John since she was extremely unprofessional. He was also extremely hesitant to not have me go through their body shop. I'm sure they get some massive kick-back from Southwest and that's why they wanted me to go through them. John told me the only way he would send me a check is if it was for less than half of what the quote was for since he "knew he could get it done cheaper" as his dealership. Which is something you never want to hear when it involves your pride and joy that you built. To have someone just let you know that they can fix the damage that they did cheaply. I have never felt so disrespected in my life. This is a dealership who's website even states "Our service center provides you with a no-hassle Ford service experience and our professional staff". I can't find one true piece of that statement with San Tan. Do yourself a favor and find a service center that knows how to treat a customer, and if they do ever mess anything up they actually take some accountability and ensure the issue is resolved promptly and correctly. read more

San Tan Ford - Here's the damage the service tech did to my car that I mentioned in my review! - Auto Repair Near Me - Gilbert, Arizona

Horrible service center in their fleet department. Vague, not helpful, can't give you timelines, and then came away with my check engine light. Then tried to take it back to them and they said it had nothing to do with what they had done and due to them driving the truck around, I was now over the warranty mileage. Awful experience and very shady. read more