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    Sanctuary Salon and Day Spa

    4.5 (81 reviews)
    Closed 9:00 am - 9:00 pm

    By appointment only

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    Notice burn on my eye from Lynne
    Chad B.

    I HAD been going to Sanctuary for years to get my eye brows done by Lynne. She was the only one who could give me a great shape. Now, I've been burned by her before from waxing but it didn't matter. Until the one time it did matter. In February 2019 my best friend was getting married and I was in her bridal party. The day wasn't about me but I knew I would be in plenty of pictures. So I booked my appointment the Tuesday before the Saturday wedding. I warned Lynne that I was in a wedding party and she couldn't burn me. Well, safe to say. My eye lid was completely burned. When i called to let them know I wasn't happy, Lynne returned my phone call to tell me that it's perfectly fine to wax over the same spot twice and my skin must be sensitive (meaning a me problem). She also told me that it's mustn't be that bad and it'll be fine in a few days. Completely dismissive with an empty apology. (For example, "I'm sorry your eye lid burned." Instead of "I'm so sorry I burned your eye lid") Well. It wasn't fine a few day's later. I then called again and asked to actually speak to the manager or the owner. I asked for a refund. He said they don't do refunds but he would happily give me a gift card worth two eye brows waxes. I told him there was no way I was coming back for a brow wax. And he said he would throw in a healing ointment for my eye lid. But that was the best they could offer me. I had to drive all the way to the salon to receive the gift card and ointment. When I was able to apply the ointment, I took the cap off and there was a hair on the nozzle. They gave me used ointment with hair on the nozzle. I was furious. I vowed never to go back. I haven't been back until 12/21/19 to purchase a Christmas gift for my mother. My mother's hairdresser rents a chair at this Newbury street want to be salon. I didn't want to buy online because I didn't want to create an account for a gift card to a place I have little intentions of returningSo I drove from Hyde Park to Franklin. When I asked to purchase a gift card the lady at the desk asked for my name. And I asked why this was relevant to buying a gift card. And then she asked who the gift card was for. WHO CARES! What if it was for a charitable raffle. I don't see why all this information is necessary for buying a simple gift card. Sanctuary salon might have decent hair stylists, but tread extremely lightly as they treat some of their clients quite shitty. Especially the male ones. There are far better places to go. Don't waste your time at this place.

    This is my neck after my haircut. It burns.

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    [[HIGHLIGHT]]Naomi was amazing.[[ENDHIGHLIGHT]] It has been so long since I had a massage and she was so wonderful. It was truly relaxing!

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    2 years ago

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    Roxana is the best! Waxing & facials are wonderful! Love my me time at sanctuary spa. A professional, relaxed salon.

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    5 years ago

    Very nice experience. They don't rush things and take their time to do a nice pedicure. It's more expensive but worth it.

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    Page 1 of 3

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    Review Highlights - Sanctuary Salon and Day Spa

    The next day, I was able to make a same-day appointment with Kelly.

    Mentioned in 8 reviews

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