Dr. O'Day is terrific! He is kind and extremely helpful. Just a world class human. I would not go…read moreanywhere else.

This is a review of my follow up visit, one month after I got my hearing aids. During our…read moreconversation, I described what I'd been doing for use and maintenance of my hearing aids to be sure I had it right. He was satisfied that I was doing all the right stuff during maintenance and use. I discussed battery life which for me is about 66 hours. Around 12 hours a day. Battery replacement is fast and easy. There's a helpful little tool in the hearing aids storage container that gently picks the battery up and allows easy placement in each of the ear units. The manufacturer provided a years supply of batteries too. Every evening before bed time, I remove the aids, take the batteries out, clean the outside of the aids and put everything in it's handy storage case. Before I put them in on the following day, I make sure my ears are clean, put the batteries in and using the TruHearing App in my cell phone, I program them and put them in. It just takes a minute or two at most to do this. The App gives control of the volume in each ear and has settings for special situations. Installation was quick and it's easy to use. Best part, is that I'm hearing things that I haven't heard in years. It's a pleasant surprise. There are plenty of 'how to' and help videos on YouTube if you need further guidance, many are sponsored by TruHearing. As I left the office, I scheduled my next appointment for the same time one year from now. Of course, if there are problems, I'm encouraged to call for whatever's needed. I haven't asked anyone to repeat themselves for over a month, my cars audio is much better and I can hear the birds again. My five star review is the truth.

Received their coupon so I went for a free hearing test in a well equipped sound booth. It was top…read morenotch! The doctor was professional, courteous, knowledgeable. He explained the results, acknowledging the good and the loss which clarified what I experience daily. It was a good experience and I highly recommend.

I had a hearing evaluation with Allison, she was wonderful at explaining to me everything about the…read moretests she was going to do as well as the hearing concerns I had. She has a very kind and friendly manner and I felt that she spend a great amount of time with me.

Karen O'Day is the real deal! Her understanding of the human body is far superior to many doctors…read morehere in Santa Fe. Hands-on training, many years of experience with the ability to empathize and correctly diagnose makes her number one in my opinion. The office runs smoothly, phones are always answered by a friendly and competent staff person. If a message is left, you will get a call back!

I'm a recent transplant to Santa Fe & working on re-establishing my life in this awesome spot. I…read morewas very fortunate to run across the other positive reviews for Karen here on Yelp! and she was in-network for me, so I gave it a shot! Today was my initial visit. I have to say, I don't think I've *ever* had a day-one initial consult experience as thorough, positive & caring as it was with Karen today. I can't believe that she's registered as "only" a nurse - she's much more knowledgeable than 99% of the doctors I've had, listens incredibly well, and is very down-to-earth with her advice and generous with her time. I'm sticking with her as my primary doctor, hands down!! The medical profession and the world in general would be so much better off if there were more Karens out there!!!

Honest, reliable, respectful and courteous. under the leadership of Dennis Heavner, a caring and…read moreknowledgeable professional, it is a good bet and best solution to rely on in Santa Fe. Tom Margittai

From the owner: SoundPoint Audiology provides comprehensive hearing healthcare services including consultations,…read moretinnitus testing, ear cleaning, and hearing aid repairs. Our dedicated specialists ensure personalized care, addressing all your hearing needs with expertise and warmth. We offer advanced hearing aid technologies featuring rechargeable options, wireless connectivity, AI integration, and smartphone compatibility. Book a free, detailed hearing consultation effortlessly by calling or scheduling online. Experience compassionate care and cutting-edge solutions at SoundPoint Audiology.

I was referred to SW Hearing & Balance by an ENT at the National Sinus Institute for a hearing…read moretest. Despite the referral and fact that I have utilized this practice in the past, the staff was unwilling to schedule a hearing test until I saw Dr. Brown, their affiliated ENT doctor. Dr. Brown does not have any openings until mid July. Although I explained that I've had vertigo for the last 3 weeks, am finding it disorienting and am having difficulty with activities of daily living, the office staff was cold, inflexible and lacking in compassion.

I think the audiologists are fine. But the office could use some work. They are chronically behind…read moreon scheduled exam times, so routinely that I think that they are deliberately booking people to come early and wait. Most of the front desk staff don't seem to know that they're in the health care business and interactions are pretty curt. None of this is major but it could be a better experience.

Dr. Kelly set me up with my first pair of high quality hearing aids five years ago and my…read moreexperience with Eldorado Audiology over those five years has been nothing less than excellent. At one point my charging box developed problems and Kelly got the manufacturer to replace not only the charging box, but also the hearing aids and after my initial two years I got set up with a brand new three year warranty on the new aids and box. Dr. Kelly and Dr. Lisa keep a close eye on my hearing loss with regularly scheduled exams and they make adjustments accordingly. Brent is also very friendly, knowledgeable, and helpful. I will continue to support this business. Ted Alm

I have been a customer of El Dorado Audiology for 5 years and have always received "Excellent…read moreCare." After my initial testing Dr. Kelly recommended the best hearing aids for my issues and placed the order. During my next visit Kelly was thorough, adjusted my new hearing aids and explained the instructions. The office staff treats their customers like family. (Kelly, Brent and Lisa) understand the difficulties associated with hearing loss, they are caring, compassionate and focused on Excellent Customer Care. On the occasion when I have called with a question they have immediately worked through the issue with me, making sure I have a Positive Experience. Yesterdays appt. was for my yearly hearing test. The moment I walked in the door I was warmly greeted by the entire staff. Dr. Kelly tested my hearing while Brent thoroughly cleaned my hearing aids and inserted new fresh parts & what a difference that made! They also took the time to sync my hearing aids with my cell phone. I look forward to each & every visit~ Sherry G.