Richard Earnest is the reason I stay with Livingston Hearing Aids in Santa Fe. He and the…read morequalified, attentive, helpful and friendly office (Judith and Angela) take care of me like family. I recommend.

Dr. Earnest is outstanding, you are lucky to have him here in Santa Fe. I am in town this week…read morevisiting from Colorado and had a dome get stuck in my ear. I came in early and Richard saw me right away and removed the dome. He is friendly, prompt and very helpful. Great service; this would be my audiology source if I lived in Santa Fe.

Dr. Kelly set me up with my first pair of high quality hearing aids five years ago and my…read moreexperience with Eldorado Audiology over those five years has been nothing less than excellent. At one point my charging box developed problems and Kelly got the manufacturer to replace not only the charging box, but also the hearing aids and after my initial two years I got set up with a brand new three year warranty on the new aids and box. Dr. Kelly and Dr. Lisa keep a close eye on my hearing loss with regularly scheduled exams and they make adjustments accordingly. Brent is also very friendly, knowledgeable, and helpful. I will continue to support this business. Ted Alm

I have been a customer of El Dorado Audiology for 5 years and have always received "Excellent…read moreCare." After my initial testing Dr. Kelly recommended the best hearing aids for my issues and placed the order. During my next visit Kelly was thorough, adjusted my new hearing aids and explained the instructions. The office staff treats their customers like family. (Kelly, Brent and Lisa) understand the difficulties associated with hearing loss, they are caring, compassionate and focused on Excellent Customer Care. On the occasion when I have called with a question they have immediately worked through the issue with me, making sure I have a Positive Experience. Yesterdays appt. was for my yearly hearing test. The moment I walked in the door I was warmly greeted by the entire staff. Dr. Kelly tested my hearing while Brent thoroughly cleaned my hearing aids and inserted new fresh parts & what a difference that made! They also took the time to sync my hearing aids with my cell phone. I look forward to each & every visit~ Sherry G.

Received their coupon so I went for a free hearing test in a well equipped sound booth. It was top…read morenotch! The doctor was professional, courteous, knowledgeable. He explained the results, acknowledging the good and the loss which clarified what I experience daily. It was a good experience and I highly recommend.

I had a hearing evaluation with Allison, she was wonderful at explaining to me everything about the…read moretests she was going to do as well as the hearing concerns I had. She has a very kind and friendly manner and I felt that she spend a great amount of time with me.

Went to see Dr brown after waiting 2 months to see him for my Dysphia…read moreWhat a waste of time, He came in to see me at the exam room for about 5 minutes he didn't finish entering the room and was in such a rush to leave. I felt like I had to speak in such a hurry to say what I needed to tell him about my symptoms After ordering my barium swallow I never got called back with my results. I had to call numerous time to ask what was next Don't waste your valuable g time on this doctor that is there just for the money he acts to burned out time to retire dude

I was lied to by the person who answered the phone. I waited a couple of months to see Dr. Brown…read moreto establish a relationship as a patient. During the consult Dr. Brown said he would see me in a timely manner if I was symptomatic of a sinus infection. When I called his office a rude person said I was not allowed to see Dr. Brown; instead she said I had to go to my primary physician. MY PRIMARY PHYSICIAN IS NOT AN ENT SPECIALIST!!! She acted like she owned the practice. BAD MEDICAL ETHICS! If an established patient has a sinus infection, you do not tell the patient to go to a primary physician; and you do not schedule the patient for two months later. I consider this negligence & malpractice.

I was referred to SW Hearing & Balance by an ENT at the National Sinus Institute for a hearing…read moretest. Despite the referral and fact that I have utilized this practice in the past, the staff was unwilling to schedule a hearing test until I saw Dr. Brown, their affiliated ENT doctor. Dr. Brown does not have any openings until mid July. Although I explained that I've had vertigo for the last 3 weeks, am finding it disorienting and am having difficulty with activities of daily living, the office staff was cold, inflexible and lacking in compassion.

I think the audiologists are fine. But the office could use some work. They are chronically behind…read moreon scheduled exam times, so routinely that I think that they are deliberately booking people to come early and wait. Most of the front desk staff don't seem to know that they're in the health care business and interactions are pretty curt. None of this is major but it could be a better experience.

Deceptive business practices. Frequent spammy junk mail addressed in a fake cursive script as it…read morewere a greeting card, sent to my mother, who has been deceased for over six years. Also, a misleading return address on the junk mail has no business name. (I searched for the address.) I notified them in person and by returning the junk mail marked "Refused - Return to Sender - Addressee Deceased" to no effect. After all, it would save them money - and save me aggravation and a sad reminder - if they stopped sending me all this junk. Worthless, useless business which I do NOT recommend and will NEVER patronize.

This is outstanding company! Meghan H., Hearing Specialist, is a superior customer service provider…read moreand very knowledgeable about hearing aids and also about cell phones and connecting hearing aids to them. You won't regret going here.