The team was efficient, thorough and friendly. Put on new wipers and checked my tire treads in…read moreaddition to oil change

Professional, very quick to get oil changed. Actually saw someone come in that was about to go on a…read moretrip and they checked her oil level and clarity and mileage since her last change and proceeded to inform her that she didn't need an oil change at the moment. Honesty and integrity goes a long way. Highly recommend this business for and oil change or a car wash.

Well after you've been gone traveling for a few weeks it's always nice to come home and find that…read moreyour car has a flat as you don't really know how it happened or why it happened it was just there! So after a quick little search I came across Monro and I'm glad I did because coming here I could tell that the guys working here really did care and want to help as much as they could! Well so it came my tire was damaged so much so that I had to buy a new one but hey it happens sometimes so in just a little wile they took care of me and totally got me back on my way! They offer a check-in offer so don't forget to take advantage of that it will save you some $$$! Overall this was a mellow place with a friendly fast staff who did it right to help me when my car just wasn't happy it's for that I'm sure I'll come back here again I just hope that I don't have to soon!

I always have good service, and I always are able to fit squeeze me in never had a problem with themread more

I was traveling and had a slow leak. I popped in 30 minutes before closing and they took my car…read moreright in. I was out the door with a new tire quickly! The shop was extremely clean, bathroom included. Folks were very accommodating and polite.

Multiple issues at this store…read more On Wednesday, June 10th, took my wife's car in to see if a nail in her tire could be repaired. Left the car with them after dropping it off with their manager, Ray. Received a call from Ivy later in the day, she said it was repaired and ready to pick up. Went in to pick it up, paid, walked out to the car and the nail was still in the tire. Went back in and the manager told her he said it wasn't repairable. He got me a refund. We then ordered tires, Continentals with an 80,000 mile warranty, excellent ratings for wet/snow traction, and was told to bring the car back on Thursday morning for installation. Was told it would include free alignment, a $110 rebate, and a free oil change. We advised him not to do the oil change as one was just completed on the car very recently. He said he would note that and we could use the free oil change at a later date. On Thursday, June 11th, dropped the car off to Ivy at the shop. She couldn't find the tire order. Called her manager who placed the order, he advised where it was located and she found it. Left the car there at approximately 10am. Received a call later in the day around 3:30 or so and told to pick up the car. Went in to pay, the bill was lower than quoted, handed Ivy the money and she then told me they put completely different tires on the car, Coopers that had the same 80,000 mile warranty and similarly or better we/snow traction. She handed me the receipt and then also said the oil change was completed. At that point I looked at the receipt and saw the Coopers only had a 65,000 mile warranty. I asked her why we were never contacted about the different tires, she said she could not explain. I asked her about why they did the oil change after explicitly saying not to. She could not explain. She said she would call her manager to get this resolved and to just drive on the tires until they get the right ones in. She said she would call us later to let us know what the next steps would be. She never called us. On Friday, June 12th, I drove back out there and talked with the manager, Ray. He was advised of everything that happened. He explained that the wrong size Continental tires were ordered. I advised I was upset over never being contacted and approval never being given for the Coopers to be put on. I advised that after researching the tire model put on, it is a mid tier/budget option with wet/snow ratings below the tires we wanted along with it being only a 65,000 mile tire. He said the only place he can get the Continentals from is Tirerack.com and it will take longer to get them. He said they cost more as well. I advised that at this point I am not paying anything more than I already have due to 2 unauthorized services being done to my wife's car and multiple days of having to use up my time and us being without our vehicle, once they got the tires in it will be day 4 of being inconvenienced. He said he would have to contact his district manager to get approval for this. I advised I just wanted this resolved in an appropriate way. He apologized and said he would call me back later in the day and let me know how this would be handled. We never received a call back. It's now Monday and I had to call Mr. Tire myself. Ivy took the call shortly before 10am. She said Ray was not there but would be back soon. Still waiting for a call back. Be cautious with who you take your vehicle to.

Did a Great job and we'll go back and would recommend them to my friends and family.They really…read morecare about the service they give you.

I have been having our cars serviced regularly at Galloway Automotive for more than a dozen years…read more The staff is friendly and the mechanics are knowledgeable. The list of repairs I've had done over the years is quite extensive, even repair on the wiring harness that had been chewed up by squirrels. I go to Galloway Automotive because they get it fixed, whatever it is.

have had several complaints made to corporate over the past few years. Nothing is ever done. So…read morethis is probably a waste of time. All you need to do is look at the customer reviews for the Sandusky Ohio location. I was desperate for a place with weekend hours. That's how these corporate places always have customers coming back. Since last Friday 2/14, I now know my local Ford has service hours on Saturdays. So I will NOT be returning First off, Firestone claims that I need control arms on rear if my Edge. This is hard to believe since the shaking I am feeling is in my steering wheel and brake pedal. Secondly, why does your techs NEVER take my vehicle for a drive before looking at car and pulling straws? Why did the interior of my edge have greasy finger prints on the visor, above drivers door, and below my panorama sunroof?????! When I noticed it as soon as I got home and went to open garage door for house, I backed right up and took it back. Tony was VERY RUDE!!!! He made it seem like it was already like that when I took it there. Excuse me????? I demanded that it be cleaned and look like it did when I dropped it off! About 20-25 minutes later it was clean. Too bad corporate doesn't allow me to post these pictures in my review! I love how the company takes down bad reviews on Google. Miraculously, they have 4.3 stars on there. They should only be doing tires and oil changes!!!!

What a sh1t show. Overbooked. The techs are in no hurry at all. They may or may not do the work…read morewhen they say. They definitely won't call you and let you know what's going on. You will have to track them down yourself and badger them for answers. I've always gone to Firestone and now this particular store ruined it.