have had several complaints made to corporate over the past few years. Nothing is ever done. So…read morethis is probably a waste of time. All you need to do is look at the customer reviews for the Sandusky Ohio location. I was desperate for a place with weekend hours. That's how these corporate places always have customers coming back. Since last Friday 2/14, I now know my local Ford has service hours on Saturdays. So I will NOT be returning First off, Firestone claims that I need control arms on rear if my Edge. This is hard to believe since the shaking I am feeling is in my steering wheel and brake pedal. Secondly, why does your techs NEVER take my vehicle for a drive before looking at car and pulling straws? Why did the interior of my edge have greasy finger prints on the visor, above drivers door, and below my panorama sunroof?????! When I noticed it as soon as I got home and went to open garage door for house, I backed right up and took it back. Tony was VERY RUDE!!!! He made it seem like it was already like that when I took it there. Excuse me????? I demanded that it be cleaned and look like it did when I dropped it off! About 20-25 minutes later it was clean. Too bad corporate doesn't allow me to post these pictures in my review! I love how the company takes down bad reviews on Google. Miraculously, they have 4.3 stars on there. They should only be doing tires and oil changes!!!!

What a sh1t show. Overbooked. The techs are in no hurry at all. They may or may not do the work…read morewhen they say. They definitely won't call you and let you know what's going on. You will have to track them down yourself and badger them for answers. I've always gone to Firestone and now this particular store ruined it.

Well after you've been gone traveling for a few weeks it's always nice to come home and find that…read moreyour car has a flat as you don't really know how it happened or why it happened it was just there! So after a quick little search I came across Monro and I'm glad I did because coming here I could tell that the guys working here really did care and want to help as much as they could! Well so it came my tire was damaged so much so that I had to buy a new one but hey it happens sometimes so in just a little wile they took care of me and totally got me back on my way! They offer a check-in offer so don't forget to take advantage of that it will save you some $$$! Overall this was a mellow place with a friendly fast staff who did it right to help me when my car just wasn't happy it's for that I'm sure I'll come back here again I just hope that I don't have to soon!

I always have good service, and I always are able to fit squeeze me in never had a problem with themread more

After taking a brand new car with only 1 oil change on it to a corporate tire/service center, they…read moretried to scam me. Claimed that someone had put washer fluid in my coolant reservoir. Then proceeded to lie and say it only tested to 0 degrees. Wanted $156 to flush. I smelled the BS a mile away and had them fix the tire and ran. Tool the car to smiths and they called to say that there's nothing wrong, tests to -40, and the coolant is blue because Honda uses blue coolant. No charge. They easily could have flushed it as I had asked but they went above and beyond and actually consulted instead of scammed/deceive like the big outfits do. Businesses like this are an American treasure. Please support these kind of places. Thank you Smith's! You rock.

their is a reason they were voted top repair shop in the area. professionsl, courteous and no…read moregouging! only problem now is too many people now know about them.

I can't thank Bob enough for his service today. I was in desperate need of some machining help…read moreafter a bonehead mistake on my part with a cylinder head. Bob took excellent care of me, worked fast, and got my car back on the road. Incredible treatment from a fellow veteran. This is how things should always be, I wish there were more people like Bob in the world. Thank you Maag's

DO NOT TAKE YOUR CAR OR BOAT TRAILER HERE!!!!!!! If I could…read moregive it no Stars, I would. My boat trailer boat down last Memorial Day weekend. A friend recommended I have the boat towed here for repair. Maag's did the repair and WAY overcharged me for parts by about at least $400. I had my trailer serviced this spring on the eastside of Cleveland, they did a great job cleaning the spindels and repacking the bearings so there should have been no issue for the entire season. After trailer the boat 7 times this year (approx 900 miles) this season, both sets of bearings (inner and outer) failed on the driver side this week and I was broke down, JUST LIKE WHAT I WAS TRYING TO PREVENT. I have never seen inner bearing fail on a trailer before. I got the trailer fixed and while driving it home from the parking lot I repaired it at, I realized the passenger bearings were also bad. Cheap parts, over-priced service. The friend who recommended Maag's to me will no longer be using this service. When I called today to complain about this. The owner hung up the phone on me. Great customer service. I think that says it all.......

I haven't actually had work done on my vehicle by this shop as I'm not local, but I can attest to…read morethe quality and integrity of the people that operate it! While en route to Cedar Point from Columbus with an SUV full of kids, I started to experience car trouble. My daughter googled auto repair shops near us as the handling of my SUV began to decline rapidly and I slowed down and drove with my hazards on. By the grace of God, we were only 5 minutes from Tom's Auto Repair! As I pulled into their parking lot, Daniel came out from the garage right away to make sure we were okay as he noticed the flashers on. I explained to him what I was experiencing and after emptying my vehicle of restless kids, the team had it up on a lift in no time and quickly diagnosed the issue(s). They said I was lucky that I stopped, as with the state of my wheel bearing and front bushing, we might not have even made it the next 30 minutes to the park. Daniel didn't have the specific part I needed, but called around to other local shops to see if anyone had it on hand. With none found nearby, he and Alexis helped me problem solve from that point on. I called AAA to tow my SUV to a repair shop back home, and Daniel was already on the phone with local taxi services to to help us a way to Cedar Point, without me even asking. Alexis then called Fleet One for a rental and a Ford Explorer was delivered to the auto shop in less than 15 minutes! The tow truck came quickly as well, and Daniel provided a written analysis of the issue and parts needed to pass along to my local shop. What's even more impressive, is that he refused to collect a dime for his and his team's time, diagnosis, and help. They even cleaned up a wound and provided a bandaid for one of my son's friends who was with us! I was in tears by the time I left, grateful for the good people that God placed us close to at a time of need. I highly recommend Tom's Auto Repair to anyone in the Norwalk area and will always be a fan! Thanks again for saving my son's 13th birthday and keeping us safe, Daniel & team. You guys went above and beyond for nothing in return, and with that kind of integrity and character, I would absolutely trust you with the care of my or my loved ones vehicles in heartbeat. Thanks again, a million times over!

I am 75 years old. I have been an auto body man at a new car dealership years ago and went thru a 6…read moremonths GM Fisher Body autobody repair course. I have also worked on many of my cars over the years changing engines, rebuilding transmissions etc. I am a college graduate and a infantry combat veteran with 7th Cav in Vietnam. Was also an aircraft mechanic. So have been around. Getting old so can't crawl around under cars ant more so hire the work out these days. I don't personally know these people at all, but I have used them twice in the last year for big repairs, one on a 2009 Mercedes and another on a 2009 VW Touareg. THESE FOLKS ARE HONEST HONEST HONEST and COMPATENT and REASONABILITY PRICEd, also friendly. What more can I say except all that is hard to find in an auto shop these days. I hope thay stay in business.

James is great at what he does. A good person too. He replaced a headlamp for me in quick order,…read morewhen I discovered I couldn't do it myself. He responded quickly and the work was done before I knew it. I appreciated his help and you can bet I'll call on him again when the need arises.

This young man knows his trade very knowledgeable and will give you a straight answer on price and…read morewhat needs to be fixed.

About 450 miles from home, Anything Automotive, was able to fit me in to replace my rear brakes &…read morerotors on a Friday afternoon. Staff was friendly and gave routine updates. Most importantly, they were aware I was in a bind & out of options & they didn't gouge me on service cost/labor. Highly recommended to anyone in the Port Clinton area.

Fantastic business. They have always treated me honestly and fairly. When I have gotten a quote for…read morerepair work from multiple shops Anything Automotive was always the best price. When they had to keep my car an extra day, because they were shipped the wrong part, they did extra work for me for free. Today they discovered that a loose air hose was causing my car to stall. All they had to do was clamp it back on. For their 15 minutes of time they charged me nothing. I cannot recommend this shop enough.

Did a Great job and we'll go back and would recommend them to my friends and family.They really…read morecare about the service they give you.

I have been having our cars serviced regularly at Galloway Automotive for more than a dozen years…read more The staff is friendly and the mechanics are knowledgeable. The list of repairs I've had done over the years is quite extensive, even repair on the wiring harness that had been chewed up by squirrels. I go to Galloway Automotive because they get it fixed, whatever it is.