My washing machine had been malfunctioning for months, and I was about to get a new one when I…read moredecided to try getting it fixed instead. I called Brian on a Friday and briefly described the problem. He gave me a quote, and we set an appointment for the next day. Brian ran a few tests and was able to diagnose the issue. He was friendly, personable, and great at communicating. He talked me through what he was doing while he was working and clearly explained the problem. The final price was as quoted and the whole experience was very smooth. He fixed my issue and even tried to help with a plumbing problem affecting the washer that I didn't even know I had. He went above and beyond, and now I have a working washer. I highly recommend giving him a call!

I called Brian to service my Bosch Refrigerator/Freezer when the ice maker stopped working (the…read moreunit is about 8 years old). Brian quickly isolated the issue by running some diagnostics (a bad fill valve) and ordered a new ice machine. He checked several sources to get the best price. When he received the new part he came back and quickly installed it all for a very reasonable price. Everything works great again. I highly recommend Prospect Appliance to anyone who is in need of appliance repair services.

This is my go-to appliance service. Personable, professional, prompt, and never gouges on the…read moreprice. You just can't beat the service.

Great service, service tech was able to fix problem same visit and price for service was reasonable.read more

From Leo B in Bloomfield Just had my first service…read moreappointment with Marc's and was blown away how friendly, professional and efficient they all were. Starting with my call to Erica in the service department about my refrigerator. Erica was very understanding of my situation and very professional. Then the 2 technicians, Zach and Linton, who came on time then went to work on solving my issue. They explained everything they were doing as they proceeded to solve my issue. They charged a reasonable fee for their service. I was totally satisfied and impressed. They all represent old fashion local customer service and professionalism that is very uncommon today. If they had more stars possible than 5 I would give them 10 stars. Thanks to everyone at Marc's for making my day.

I called for a service appointment. I asked what the charge would be for them to come out .I was…read morequoted 159.00 I said OK. when the technician came out he said the problem wasn't the Machine but the drain and I should call a plumber which was fine. Time to paid the bill and he quoted me over 200.00. I told the technician that I was quoted 159.00. He said because it was a front loader it was 189.00 plus tax. I feel that I was taken advantage of because I am a women and a senior citizen. I will never call or do business with Marc's appliances again. I don't like being cheated.

I cannot say how delighted I am to write this review. Family owned, friendly, and caring. Not only…read moredid they fix my microwave/ oven combo problem, they advised me on how to get it covered by the manufacturer even though it was just out of warranty. Buy your appliances here too, they professionally install and cover any issues. Loews and others might be cheaper, but they install and leave quickly and they won't come back unless you have some special service contract.

Found them to be rude when they came to the house to check on my dryer the repairman called to…read morecancel as he stood outside the house in his vehicle call me and told me that someone else needs to come later on in the week to come look at my dryer this is unacceptable and terrible customer service still waiting to hear from someone to be rescheduled

I hired Jabbar Richardson (JDR Luxuries Appliances) to install two air conditioners which are a bit…read moredifferent than usual in terms of how they install (Midea). He was knowledgeable and efficient, and extremely friendly and professional! He even stayed longer to complete an additional task that I had him do once I was speaking with him and understood his capabilities. Top notch!

Maybe they changed ownership, maybe. I called them again after a previous good experience…read more Dishwasher was not cleaning well. Technician showed up as scheduled, diagnosed a problem and then returned a few days later to do the repair. "You're all set!", he said as he left. There was no difference in my dishwasher's performance. I called back and left a voicemail asking for a repeat visit; no answer. I did this 4-5 times; still no answer. When I call now if doesn't even ring ...just hangs up. Did they actually block my number?! Totally disappointed with this. ...and they were not cheap.

The storefront has a look like its one of those hole in the wall, we sell junk appliances! Looks…read moreare deceiving!! The store had new & used appliances. Good looking appliances. PA few from way back in the 50's & 60's ! So cool!! I love Antiques. It's history!! They have good prices and you can haggle!! Which I have a gift for ...being #1 bargain shopper!! You get a year warranty on your appliance. And if you pay cash, that's another savings!! They take credit cards but make that known upfront bc the machine is at their main store!! And delivery of your new plus removal of the old for a good price!! Check out this entire store it's an old building with refrigerator doors in the walls that date way back !! So glad I stopped here to buy my fridge!! **************UPDATE******^^ On delivery we were charged again bc the measurements weren't right. And bc I was not home to take delivery my brother was conned to pay an up charge, for there "mistake" The fridge was also built idiotic the freezer is a garbage can at the bottom, no shelves , you dump dump meat on top of one another as well as the ice cream, waffles!! Not that they had anything to do with building it but I'm sure it was told to them what a stupid concept GE had in mind!! They sell Garbage at high prices! I asked anything wrong with the Fridge..."NO, not a thing" well it's been in my house for a week and both the freezer and fridge are dead. Hot like an oven. When I call for repairs. Someone will call you, not sure the time but they will call you. 2 hours later they are closed and I'm leaving messages on the answering machine. Finally Frank returns my call to say...It's 7:30 at night and I'm headed out of town. I will come fix the fridge 1st thing in the morning ...meanwhile everything is defrosting and warming up!! No consideration for a customers food & money! I'm so disgusted that the fridge lasted 1 week! 500.00 and we are already repairing it!! There's a Spanish saying" when you buy cheap it turns out to be expensive" that saying is hitting me like a fridge!!

George and his team are amazing! Great Products and the staff is very knowledgeable when it comes…read moreto appliances.

George and his team have a wide range of premium products to choose from. Beyond their subzero and…read morewolf appliances, they bring the BEST in customer service. Tidy, throrough, responsive, capable, and thoughtful - I would purchase through their team time and time again. We had an issue with our purchased refrigerator, that George addressed and resolved beyond our expectations.

Excellent phone and service call response time. Rick knows his stuff. My cost was clear before…read moreservice was performed and was very fair. Our broken refrigerator is now working great. I highly recommend Rick. He literally "saved my bacon".

The service technician was very personable and proffessionable. I would highly recommend this…read morebusiness.

Very prompt service, fixed my washer quickly and got my tenants what they needed!…read more Very cordial to my tenants and their children too, which is a huge deal to responsible landlords.

DO NOT USE THIS COMPANY! Rude contractor who charges in…read moreadvance but doesn't deliver any service. We called them to repair our washing machine and paid $218 upfront for a valve replacement. They never fixed it. On the scheduled day, the technician came but I missed his calls while caring for my baby. I called back within 10 minutes, apologized, and asked when he could return. Instead of rescheduling--even for an extra charge--he was already furious, refused to come back, and claimed he knocked on the door (though I was right there and heard nothing). Despite my apology, he refused to finish the job. They kept the full payment without providing the service. I would have understood if they deducted a portion for the trip, but keeping all the money shows complete dishonesty. We will be disputing the charge and reporting this business to the town. This was the most unprofessional, unpleasant appliance service experience I've ever had. AVOID AT ALL COSTS!