I have a preowned Infiniti Q 50. I was having issues and decided to take it to Infiniti Sanford location. I have been working with Jennifer (Service advisor) more like advocate bc she was absolutely amazing, prompt and knowledgeable from start to finish. This is the best experience I've ever had at a car dealership! I highly recommend this location ! read more

My experience with my saleman was great. BUT..., and I do take some responsibility for the result. Even though my bank sent me a letter stating I was approved for another vehicle, I was told that I wasn't approved for the one I chose. So, Sanford Infiniti approved me for a later model vehicle with a higher payment than I wanted. I was told that it was involved in only one side scrape incident, but that wasn't true. The mileage was high enough for it to be scheduled to be crushed, I didn't know that until months later. It was dirty inside, brakes were bad, etc. I've had one problem after another since I got it which is unusual because I've never had problems with the previous Infiniti vehicles that I've owned or driven. A few of the issues were handled by the sales manager after I complained, but overall, I'm extremely displeased at the overall outcome. Why wasn't a different model such as the QX60 offered ? Why didn't I just walk out when they offered a lower trade in value for my car or when I saw the high mileage or the payment amount? That's where I messed up, but even the thought of selling me the crap vehicle that now rides like an old school bus is at the very least disenchanting. My next vehicle will be an Infiniti because it's my vehicle of choice, however, where I purchase the next one is to be determined still. read more

Just wanna say thank you to mark for being really helpful and kind the whole process. It took me a little bit to get my insurance situated and he waited patiently the whole time. Thank you again mark we will for sure be back if we need anymore cars lol read more

Sanford Infiniti - Car Dealers Near Me - Sanford, Florida

Dangerously Incompetent, Returned My Car Unsafe, and Charged Me for Repairs I Never Needed My experience with Sanford Infiniti has been the worst and most unsafe service experience I have ever had. Over three months and more than $2,680 in service charges, they failed to fix a single issue, misdiagnosed problems, installed defective parts, and returned my vehicle in worse and unsafe condition. 1. Charged me $701.11 for a misdiagnosed brake/rotor repair--brake pads were cracked and defective. I brought my car in three times for a loud grinding/rattling noise from the front wheel. They claimed the issue was the brakes and rotors, charged me $701.11, and returned the vehicle with the same exact noise. A certified mechanic later showed me that the brake pads Sanford Infiniti installed were cracked and damaged. I paid for a repair I did not need, and they installed parts that were actually unsafe. 2. The front-end noise was NEVER repaired, even after multiple visits. The noise began shortly after my August service and continued through every visit. Sanford Infiniti returned the car to me multiple times with the loud grinding noise unchanged. I have video proof of how the vehicle was delivered back to me--clearly unsafe and unfixed. 3. They failed to fix the AC actuator after two return visits. They replaced the air conditioning actuator, yet the noise continued. I brought the car back twice for the same issue, and it is still unresolved. Another repair paid for with zero results. 4. I received conflicting and incorrect diagnoses every visit. In three months, they blamed: Rust on the rotors Brake pads Rotors again Then claimed I needed $1,599 in new tires for "cupping" Firestone (who installed my tires in July 2024) confirmed my tires are: Not cupped In excellent condition Not the cause of the noise Firestone identified the issue as likely rear struts, something Sanford Infiniti completely missed. 5. Battery failure right after their "multi-point inspection." Shortly after their inspection, my car would not start. The battery had to be replaced by an outside mechanic for $395.28. Sanford Infiniti overlooked an issue that should have been obvious. 6. My vehicle was repeatedly returned in unsafe condition. After three visits, my car was returned to me with: The same grinding noise Cracked brake pads installed by them A failing battery An unresolved AC actuator issue No accurate diagnosis No resolution No dealership should ever return a vehicle in this condition, let alone repeatedly. Total Out-of-Pocket: $2,680.78 - Sanford Infiniti $395.28 - Outside repairs needed because of their negligence $3,076.06 total And the car is STILL unsafe. Bottom Line: This service department is dangerously incompetent. They took my money, misdiagnosed the problem, installed unsafe parts, ignored actual issues, and returned my vehicle to me multiple times in unsafe condition. I have filed a formal complaint with Infiniti Corporate. Avoid Sanford Infiniti at all costs. read more

Beware of this car dealership. Don't let their foreign accents fool you. Their used cars undergo a very limited inspection that includes verification that the transmission functions without issues. I purchased a used vehicle from them and within a week realized the vehicle transmission was faulty. These people are dishonest! read more

As a loyal customer of this dealer's ownership for over 21 years (purchased my first Infiniti in 2004 at the original location off Lee Road) who has only used Sanford Infiniti to service my most recent Infiniti acquired in 2017, I couldn't imagine purchasing or servicing a vehicle anywhere else. Their commitment to their customers is second to none. read more

As per our conversation, the initial estimate was $485, with an additional potential $10 charge if the key was not included, bringing the total to $495 plus tax--out the door. However, I noticed an unexpected additional fee of $62 for the use of tools during the servicing. This charge came as a surprise, especially since I cannot retain the tools for which I'm being billed. In addition to the lack of transparency, I have experienced poor customer service. My car was dropped off on Tuesday, and since I did not hear from your company, I followed up on Saturday only to be told initially that my car was not on the lot. I give infinity a zero rating. I expected better from Infinity. read more

Christian Brothers Automotive ordered an alternator from their parts department on behalf of this Infiniti owner. Sanford Infiniti showed such little care and concern for this Infiniti customer that they sold a DEFECTIVE $900 alternator to this customer. Calls into question their knowledge and expertise when they can't purchase properly operating parts from their distributor or whomever they use for their inventory. Needless to say the customer is delayed in her repairs because of the failure of Sanford Infiniti. read more

This review is not about the dealership as a whole, but solely about one specific salesperson -- Warren Musselwhite. I consider him to be a liar and an incompetent salesperson who shows no regard for customers, and here's why: 1 Dishonesty in Email Communication He lied to us in email correspondence, claiming that the car was "in stock and ready for delivery," even stating that it could be inspected and test-driven as early as that morning. This was not true. When we arrived (at 1:00 PM), the car was in a service zone, making it impossible to check. 2 Failure to Communicate Scheduled Maintenance When I asked why he hadn't informed us about the scheduled maintenance, he blatantly lied to my face, saying he had suggested to my partner to call and confirm the details. I later reviewed the email exchange -- there was no such suggestion. 3 False Promises and Lack of Consideration He told us the car would be ready by 3:30 PM. Whether this misinformation came from him or the mechanics, I cannot say, but the fact remains: the car was not ready at the promised time. Moreover, he asked us to wait for the mechanics to finish working on the car, fully aware that we had been traveling from Port Orange to Sarasota. We agreed to wait. 4 Poor Communication and Follow-Up At 3:30 PM, he failed to call us with an update. At 3:45 PM, we called him ourselves to ask about the car. He responded that he would call back in 5-10 minutes with news. Instead, 40 minutes later, he sent us a text message stating that the car was still not ready and assured us he would keep us updated. By 6:00 PM, the dealership close time, and we received no further communication from him. read more

Do not take your car here place is straight rip off. Over pay for everything. I purposely changed my cabin air filters and engine to see if they recommend it again, they recommended and told me it was dirty. They charge $120 to change air filter which is ridiculous. My Benz and beamers I had never charged that. There was humming noise usually when there is humming noise it's usually a bearing or axle issue, they told us they didn't hear it soon as we drove off loud as f***. But what do you expect from dealership mechanics and advisors. read more

If I could leave 0 stars, I would. I inquired about a vehicle, was passed around to multiple salespeople, agreed to a price, arranged financing, arranged travel to purchase the vehicle, and then was informed that the vehicle was sold to someone else. Stay away from this dealership. There is nothing professional about the way we were treated. read more

Amazing car buying experience and I don't say THAT very often! I have wanted this particular model Q70S for some time and when it came available, I couldn't resist. David Menne and Harrison were fantastic to work with. Even Khanh in the Finance office was amazing. Sanford Infiniti is one of the best I've ever bought from and I highly recommend them to anyone looking for a new (used) car. Great job all of you! I LOVE my car. read more

Sanford Infiniti - Infiniti Q70S - Car Dealers Near Me - Sanford, Florida

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So I just spent 5 hours at this dealership. I was negotiating on a car with 57m miles. Listed on carfax- on their site as a 6 year unlimited mile warranty. I was told that they would NOT honor that advertisement. And the wanted me to pay $2156.00 for a 3 year 36m mile warranty. The car is listed as precertified. The basically called us liars. Told us to read the small details and ignore the big bold claim on their site. This car also had damage but again on another site this was not disclosed. Watch out for these swindlers. You would think the Infiniti brand would demand more integrity from their dealers.BEWARE ! read more

Sold me a car that within days the front passenger light stoped working while in the Georgia mountains. Cost for light is $3000, repair guy was awesome let us know that infinity corporate would maybe cover it. Of course dealership didn't care and tried to blame me for a light that is allowing water to seep in. Infinity covered it but now the other front headlight has gone out due to water in the light as well. This has got to be a defect however now they are telling us we have to pay the $3000 to fix this. It's obviously a defect if it happened to both headlights. read more

I have purchased many automobiles through the years but I have to say nothing has come even close to the experience that we had with Infiniti of Sanford! They made the entire process simple and easy. I literally picked out the car I wanted, test drove it and they made it happen! The other thing that made this process just spectacular was my amazing sales lady Mary Ann Toro, she's extremely knowledgeable, gets what she wants (which is important) and what a fun lady! We simply love her! She was there every step of the way making the entire experience spectacular, exciting and classy! They have set the bar so high with this white glove, key on a silver platter experience (literally!) that I cannot imagine buying another car without this full experience, they have spoiled me and I love it! read more

Sanford Infiniti - My awesome Q60 Red S!! Love it!! Thank you Mary Ann Toro!! You are such a great lady!! - Car Dealers Near Me - Sanford, Florida

Thank-you Steve and your amazing TEAM! My experience at your Sanford Infinity was fantastic. Special thanks to Khanh, Victor and Mukesh. I love my new QX60. Best car buying experience, hands down. Michael B. read more

This is our 5th Infiniti and Sanford has the best sales team and Managers. We told Nigel what we wanted, and he worked hard within 24 hours to meet our request. We had a great offer on our trade-in and a written proposal for the new 2024 SUV. Mukesh who stayed late to complete our paperwork, show us the features, help us with the app and much more deserves to be your salesman! We have gotten our Infiniti's serviced at Sanford for years and lounge and service staff is the best also. Luis the service advisor is always focused on one customer at a time. We have experience at Tampa and Sarasota and this Auto Group is far the best! Tell them Craig sent you.... read more

Before the holiday break I had to bring my car into the dealership due to tire pressure issues. I didn't have an appointment and I was leaving the next morning for a trip to Ft Myers. It was a very busy time with the service team but Jennifer was still able to get my car into the schedule. It turns out the tire pressure was due to a nail in the front right tire and that would have been very dangerous to drive on especially with a long rode trip ahead of me. Jennifer and the service team fixed the issue and with my tire and wheel protection plan I was in and out of the dealership in a very reasonable amount of time considering I didn't have an appointment. I have been an Infiniti customer for 12 years and the customer service is one of the reasons I keep coming back. Thank you again Jennifer and the entire Infiniti team! Ryan Schenck read more

My dad followed Ken Bridwell from the Nissan dealership to the Infinity dealership, so when it came time for my service, coming here was a no-brainer. My car received a great top notch service by Ken and his team, and I especially liked the through vacuuming of the interior space, as well as polish and shine given to the exterior as part of the service, but it's 4 stars overall as the waiting area had some pros and cons. Firstly the chairs near the kitchen became really uncomfortable to the bum after a while, esp if you are working on a laptop like I was. The slope of the chair in the rear was at a downward angle, so I was perched on the edge initially, and then after that got uncomfortable, I sat back and realized after that meant that I was slouching. Basically this chair does not help your posture at all. My service was on Valentine's Day and I thought there might be some chocolates or something else in the kitchen to acknowledge that day but zilch, nada, nothing. Also the ladies loo - those toilet paper dispenser were placed so low!! I mean I'm fairly short (5'3) but I was bending down and the paper would reach the floor in just one tug! I guess it looked pretty aesthetically but practically it was really non user friendly. I'd like to know the name of their bathroom designer just so I know who to avoid! I also wish there'd been some reading material in the sitting area. A couple with kids came in and I realized there wasn't a play area for the young'uns either. One thing I did like was the coffee machine! I could choose the bean roast (woo-hoo!). Other amenities were cookies, fruit basket, muffins and a variety of small chip bags. Chilled bottles of water and a limited tea selection were also available. The folks were kind and friendly, so I will be back, just might stand and work at my laptop rather than sit at the table + chair setup. Yelp 34/2018 read more

Sanford Infiniti - Nice place to wait - Car Dealers Near Me - Sanford, Florida

They advertise "World class service" meanwhile- HORRIBLE service. Must be the lack of staff. Unable to return calls back in a timely manner or work completed in a reasonable time frame. As a luxury brand, service should be TOP NOTCH. Needless to say I will not be returning. I spoke with my local Nissan dealership and they have offered to service going forward. Sad because there is only 2 infinti dealerships locally. read more

David Bokai-Lukinich is awesome! He sold my mother an Infiniti Q50 a few weeks ago. The man dresses to the nines and is very professional. He's everything you expect when you think of shopping a luxury brand. He stands by his word and has the backing of his management team. As a former car salesman, I know this is a powerful combination in your favor when shopping for a car. The dealership is immaculate. As a matter of fact, after we purchased the vehicle, David made sure it was detailed and set up a little surprise from my mother. He had her brand new Q50 parked in the show garage with a large red bow on the front. My mother almost cried with excitement and surprise. From the very first phone call to the moment I shook David's hand as my mother climbed into the driver seat of her brand new Q50, I knew we made the right choice by going with Infiniti. To put it into perspective, I can remember living in a small condo with only my mother and two siblings as a child. We didn't have much money back then, and luxury was something we saw on TV. In short, my mother has worked hard and done well for herself. She deserves only the best. And the day we bought the Infiniti, we had the very best in mind. We intended to visit Land Rover, Maserati, Tesla, and Jaguar that day with the intent to buy the perfect car to represent her achievements. But, I'm proud to say, thanks to David and his management team, our first and last stop was Sanford Infiniti. So, if you have luxury in mind, stop at Sanford Infiniti first. There's a reason they're averaging 4.5 stars on Yelp. read more

Sanford Infiniti - David Bokai-Lukinich. Sanford Infiniti's top salesman. - Car Dealers Near Me - Sanford, Florida

Thank you Bob Garcia always a pleasure to see you at the dealership thank you for making it happen yesterday for my oil change great team great staff like always very professional Bob Garcia thank you for putting the customers first Sanford infinity #1 read more

UPDATE: Today, I spoke with Mr. Chris Wilson, the general manager. We had a great conversation about my recent car buying experience last week at his dealership. Mr. Wilson listened to my side of the story as to what exactly happened that made me frustrated and disappointed. He did not judge me or try to change my mind. He explained to me how the buying process works from the dealership perspective, and we found a common ground that resolved the issue. I appreciate Mr. Wilson taking the time to talk with me which made me feel better about the incident; he also informed that he would continue to assist me if I need assistance in the future buying from his dealership or any other. I am really frustrated and disappointed in the way of me purchasing a vehicle from this dealership. I will not refer any one to this dealership. read more

Alexis was very knowledgeable and made the car buying experience easy and quick. I was on a very tight schedule and he made arrangements with everyone to make it a speedy process. There was a small cosmetic issue with the car that I had asked if he could address. Within minutes, I had an appointment with the service department and my issue was resolved very quickly. Harry in the service department made that happen and made it a pleasant experience. I highly recommend Sanford Infiniti to all! read more

This was our first experience with Sanford Infiniti and it was fantastic!! Tyrone made our car buying experience nothing short of amazing! He was so accommodating from the moment we stepped in the showroom! We went in looking at the Qx80 and Tyrone listened to our needs and actually geared us towards the Qx60, which fits us much better! Tyrone found the exact car we wanted (color and trim) and had it delivered to the Sanford dealership within 24 hours! He answered all of our questions thoroughly and made us feel extremely comfortable with our purchase! And to top it all off, Tyrone arranged for a red bow reveal the day we picked up our new Qx60, which made my day! I would highly recommend this dealership... ask for Tyrone! You will be in great hands! read more

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You appreciate Sanford Infinity's hustle until you are the one being hustled, a cautionary tale. It was always a case of having to read their documents like a last will in testament to catch them in the act. The sheepish wink in return and departure to correct the "mistake" let us know we had found them out, There were many instances of this but here is one in detail. We had a handshake agreement. We were to buy in cash. Suddenly the documents come back with financing. After the fact, after we are all set to buy our car, suddenly we are informed that the price we agreed to is contingent on a technical amount of financing, or else they have to retract it. We had been saying "cash offer" the whole time. It was total BS. There were many more instances of documents being massaged to contract terms already agreed to. If you have a sharp eye, if you are contract lawyer, you will catch them. If you don't have an eye for contracts, good luck, you are going to need it. From bad to worse. When you spend over a quarter of a million dollars with a car company in one decade you expect them to take care of you. They scratch your back, just a little bit, because they want theirs scratched. Seems fair right? Alas, Sanford Infinity is just short-sighted enough to cut their nose ears, and claws off, just to spite their face. The "Ken Incident," or How Infinity Lost My Business Forever And As Many Of My Rich Friends As I Can Warn. You will know Ken in their service department when I tell you (this is not to be injurious or snarky, but my opinion of a most apt comparison so I might ward you away from him) that he looks like Cain from the "Poltergeist" movies: white hair on the sides, a skull where hair should be on top, and the dead-eyes of a doll. We went to Ken in our hour of need, somebody had broken into our car, we had a planned trip to Las Vegas in 24-hours, and we need our window repaired so a vehicle might be parked in front of our house to make it appear occupied. "No problem." "Great ... but is this Ken?" "Yes it is." "F***." So, we drop our car off, get our loaner, take the dogs to their daycare in loaner, and park the loaner in front of our home in a gated community where it sits unused and alone. I can't say for certain the moment Infinity lost my business, but I can tell what it sounds like. It was Ken, from his wrinkled mouth, saying the word "trashed" as in we had "trashed the loaner." Now we have had many, many, many loaners over the course of the decade and none had ever been accused of being ill-used until this one ... the one we had used the least of all! Here was the case against us: paw prints on the back seat, and pine bark, spilled in the back. Dear reader, does this amount to "trashed?" Do you know what pinebark is? It is utterly clean, it floats on the surface, doesn't stain or leave residue and can be easily vacuumed up. Does a little pine bark and paw prints, as delicate as the dust on a butterfly's wing, amount to "trashed?" Those is the sales community, would you even waste your time pursuing something that could be remedied with a few pushes of a vacuum and the swipe of a towel against a long time customer? I will let you decide. Ken, poor, shortsighted Ken, preaching from the pulpit a sermon on "trashed" before sticking us with a bill in the hundreds for what cost only a handful of quarters at your local carwash. Abandon all Hope Ye Who Read Further ... It Gets Worse. There have been few moments in life when my mouth dropped, but this was one of them. Ken, with Nosforatu fingers pointed at me, informed me their were two "dings" on the quarter panel, and "your gonna pay for those as well." Do you remember how I said the car was parked for 99.999999 percent of the time in a gated community? These dings, they couldn't be seen, they had to be felt in the manner of one reading brail. There are two explanations for them. One.) Ken had missed them on a previous loan-out and had decided to make us the patsy, or TWO.) Ken and his familiars had missed them on the first walk-through and caught them the second time around. We looked of course, they weren't visible, I will say it again, not visible. You believe YOU would have caught them? No way. I wish I had a photograph to show you how invisible they were. In closing. If you just have to get an Infinity. Go to the dealership downtown. Go to Melbourne. Avoid Sanford at all costs. And if you see anyone looking like Cain from the Poltergeist movies, do what I could not and banish him to the light. The best I could do was never give him my business again. read more

I received a pretty good deal through progressive/ true car. I was disappointed a day later when I realized the the car was pulling to the left significantly (severely out of alignment). I called and left a message and no one cared to respond to my call. They also sold me a tire with side damage and didn't disclose it. They just placed that part of the tire so it was flush with the side wall so I wouldn't have a clue. I was told that the "Upon on inspection the vehicle pass the safety inspection! So the dealership wouldn't cover". also day three I realized that my logo was glued on with gorilla glue and they didn't even take time out to remove the excess glue protruding from the logo. Also after I purchased the car and was ready to drive off they told me that the car mats were damage and they had to through them away. So over all I had to deal with some dishonest individuals and I am sure I am going to find other issues in the near future. I am not going to mention any names because I don't want anyone to suffer financially. So buyer beware. These people are slick and shady. read more

Alexis from sales was a tremendous help. However Steven was very unprofessional. Steven went behind my back to have another customer taken care of before me when I had been waiting first. read more

I am not a review person, and this review has taken me some time to get around to but it has been sitting on any to do. list for a while now! I can not express how much I love the staff at sanford INFINITI! I finally got my dream car after about three years of looking and budgeting and a few months after I had some issues I needed taken care of. I live in Rockledge Florida and the Melbourne INFINITI is about 20 mins from my house, I started taking my car there and I felt like I was always having to :" fight" to get things covered with my TWO warranties on my car, like I had to make a case for myself and prove my issues. I had a very strange smell coming from my Ac and it was slowly getting worse, I took it to Melbourne 4 times, FOUR times they returned my car to me and said they fixed it, Lies EVERY single time. when I dropped of the loaner the last time I told, Martin who was the only person who cared and helped me, that this unacceptable and that im just being passed off, and lied to because I am a woman and wouldn't know better. Their team quoted me over 4000$ to fix the ac issue, and would not go threw either warranty I was in shock, I had hardly but 2K miles on my new car and get slammed with a bill like this! that night I texted David in sanford who I bought my care from asking for his help! He called me that night and scheduled me an appointment at sanford and I haven't been back to Melbourne since! After David got off the phone with me he teamed up with Rob in Sanfords service department. Robert got my car in the next day, and a clean beautiful loaner ready for me, and by the end of the next business day had the cause of the smell determined and scheduled for repair. He went through my warranties and made sure it did not cost me one dime. he also used EVERYTHING because I was taking that car to the keys for our yearly family vacation! Rob Also has helped me with a few other issues I had, Dead batteries issues- He got it fixed, Battery Draining issues, he got it fixed, AC not blowing because of a cabin air filter, He got it fixed! Rob and David and the team at sanford never make he feel like I am being lied to, make me feel conformable going there as a woman, knowing im not going to be lied to, and just over charged. They are always willing to fight for me and use the warranties I have! And last time I had a issues, I messaged rob after a dead battery as it was pouring rain and my message was a little brash, out of emotions and he still was nothing but kind, I think he felt my frustration and sent a loaner car out to me on a Saturday morning so I did not have to drive the hour one way! ANNNNNND he had the driver drop my car back off to me at work and picked up the loaner! How amazing is that, I manage a busy restaurant, I have two younger kids in sports and he was nothing short of amazing. I will always take my car out to Sanford INFINITI over any other dealership, They prove exactly why I stuck with infiniti and how I should be treated! Thank you Rob, David and your amazing staff! read more

Horrendous service department. Issue they previously "fixed" is not "fixed" and now they are advising that it is no longer their issue and will charge to assess the problem. RUDE service advisors, and the Service Director (Scott Barber) is pro his employees not the customers. DO NOT utilize this lot for service, you will regret it. read more

David B. was the type of salesperson I like to work with. Extremely informative, open, listened, provided alternatives and NEVER tried to squeeze us. Picked up a '15 Q50 (CPO 14,800 miles) with an extended warranty until 03/2023 for only $1299. Even the finance person, C. Carter was good, fair and never tried to push extras on us. I've bought a lot of cars in my lilfe. I'd have to say this is without a doubt the best experience we've had. ....now, if my lovely wife would just let me drive it:) read more

I'm familiar with the Infiniti brand as a luxury car; however, I never thought about them in the general used car sales sense. Well, let me tell you, it had to be one of the most pleasant car buying experiences ever. I worked with Mary Ann Toro and I felt like such a valued customer, you would have thought I was buying a top-of-the-line Infinity, and not a used Chevy. I not only felt like I was dealt with fairly, but also I feel like I got a good deal. I think that combination is pretty rare when shopping for used cars, especially on the lower end of the scale when it's for a new 16-year-old driver. If you are looking to purchase a used car, I would definitely shop at Sanford Infiniti. I know where I will go the next time I'm in the market. read more

For a great experience and customer service, I recommend Sanford Infiniti and ask for David Bokai Lukinich. He was super nice and knowledgeable. I was not exactly looking to but a new car but got such a great deal and awesome customer service that made buying my new car a breeze. David gave me the time to make my decisions without any sales pressure. Great overall experience. I would definitely recommend the vehicle and dealership to my family and friends. Overall quality car and customer service. read more

Came in to look at a Grand Cherokee and take on a test drive with my wife and 5 month old. The Cherokee test drive didn't produce anything. Rob Jordan our salesman, pointed out a used Infiniti QX60 based off our needs. Few days we purchased he vehicle. We are pleased with the overall process and time spent. Would definitely recommend Robert Jordan and his team to all the Yelp users. Thank you Nigel and Natalya as well read more

Great dealership, very professional and clean. They treat you with respect and try to make things as easy as possible. I worked with Christian, who bent over backwards to make sure he found the exact car I wanted at a fair price. His attention to detail from the test drive through finding my car and delivery was impressive. I would highly recommend this dealership and Christian to anyone that wants to be treated like first class. read more

Beautiful dealership. Clean and very comfortable. They have a lounge for customers with a tv, very comfortable seating, complementary beverages and snacks. Today I had my first service appointment for my Infiniti QX60. I was greeted immediately by a very friendly service technician who walked me to my service managers office and introduced us. My service manager, Bob Garcia was very professional, courteous and thorough. The entire process was a pleasure. They do everything they can to make you feel special here. VIP treatment all the way. Thank you Sanford Infiniti! read more

Calvin was amazing. He made our car purchase flawless and was honest, knowledgeable, and nice. I had gone to Orlando INFINITI first because it's closer to my home but was basically not taken seriously at that location. The service here was great and they had computers for the kids and a comfortable lounge area. read more

Looked at a car. Agreed to buy the car. Made an appointment the same day. An hour before my appointment with Christian they sold the car.Just a typical car dealer with no customer loyalty. I would not buy from Sanford Infiniti. Wasted my time. read more

After having a HORRENDOUS experience at Orlando Infinity (in Millenia) the evening prior, my husband and I decided to take a 40mile trip North on 417 to Sanford Infiniti on a Saturday morning. As soon as we arrived to Sanford Infiniti, we were welcomed and greeted by the receptionist and asked how they were able to serve our needs. The receptionist called for an associate, and Mr. Raul Moreno came to assist us. Mr. Moreno asked if I was interested in any vehicles; in leasing or purchasing, and quickly took us to explore their outdoor inventory and check out the Q50's (Sport models) they had available. Not only was he incredibly friendly and and interactive with my children as we walked outside and checked out their inventory, he had a warm personality which made us feel like we were talking with a close friend of ours instead of a salesman the entire time. Once we walked back to his office, he kindly offered, (on several occasions!) drinks and snacks for my husband and the kids. After getting our Maxima appraised, he offered some reasonable options on leasing vs. trading in and leasing. After several discussions between himself and his sales manager on our offers/what numbers we were hoping for, we were able to accept an incredible offer from Mr. Raul with $0 down payment and the trading in of our Maxima. The signing of the paperwork was smooth and quick, and once that short process was finished, our brand new 2015 Q50 S was placed inside of the showroom with a red bow on it! In summary, the client service at Sanford Infinity was BEYOND INCREDIBLE, and we could not be happier with our entire experience. If you are in need of a vehicle, visit Raul Moreno (he is also from Venezuela and speaks fluent Spanish) and he will be able to work with you and get you into your dream vehicle! I am so glad we chose to NOT move forward with Orlando Infiniti and check out Sanford Infiniti!!! Wish I could rate our entire experience at 20 stars!!! read more

Sanford Infiniti - She's a beauty! Thank you Raul Moreno! - Car Dealers Near Me - Sanford, Florida

Today I made it to my scheduled maintenance appointment on time and was happily greeted when I arrived. After verifying the appointment, I took my service dog inside the customer lobby, had a cup of coffee, and realized I needed to brush off my non-shedding "Sheepadoodle" dog. As I was brushing him the service manager approached me in an aggressive and angry manner and "ordered" me to stop brushing my dog and to take my dog outside if I wanted to brush him off. He further stated, "I don't mind having your dog in here, but you are spreading dander". Naturally, the tone and voice inflection, that cannot be well articulated in writing, used by this manager was stern, rude, and directed at me to intimidate me. This manger made me feel like I was one of his employees and he was attempting to lead me to believe that I am only allowed to have my service dog inside the building "if he allows it". This aggressive and rude conduct comes on the heels of my first trip to this service department approximately two months ago when I had my service dog in that same lobby and that same service manager held two twenty-minute conversations with me and knew well that my dog was a service dog and that he doesn't shed. Ironically, this same service manager treated me with contempt during that visit as well when I had just purchased my Q30 from the Naples dealership and realized the frontend needed to be balanced/aligned. The Naples dealership directed me to the Sanford service department since they (Naples) are four hours away from my home. Once at the Sanford dealership I attempted to explain why I was there and asked that they allow the balance/alignment free of charge based on what Naples Infinity told me/directed me to do. The service manager went out of his way to ensure that I knew that he didn't like helping me, that he didn't agree, and that it was going to cause him problems. 5 hours later he finally agreed and had the work completed but, in the process, placed me (the customer) in the position of "middle man" to be exposed to internal issues within the business - issues that I don't care to know and don't believe a customer should be made aware of when trying to have service completed. I will not be back to Sanford Infinity and I will encourage any/all that inquire about my car to not frequent or consider this dealership for their purchase and certainly not their maintenance needs. I have been treated poorly before and realize everyone is entitled to a bad day, but the service manager at Sanford Infinity treats his customer/clients as though they should feel lucky to be at his dealership and I am certain his intentions are to use his position within the organization to aggressively push others around. Today, had he simply approached me in a nice and respectful manner he would have understood that what I was doing wasn't harming anyone and the outcome would have been much different. A letter will be mailed to Infinity corporate office. read more