What I like most....they were able to come out and check my unit same day. Their service fee costs are lower than others. They also are able to service trailer HVAC units which most say they can't. The tech educated us and found no issues. I appreciate the honesty. read more

From the first service to now being an on-going contract client, I could not be happier with the staff or the personal service I received from Kevin, the manager. I know I asked a bunch of questions, but each one was answered respectfully and completely. I have used a number of AC services before but not only do I find I get the best service, but they are the best value out there. I highly recommend! read more

Great. Customer service. Just installed a unit in Sept. and they came on a Friday and installed in on. Saturday. ( the next day). If I have an issue. They are. Just a phone call away. read more

My experience with my ac unit has been horrible. Sansone put in the unit about 3 years ago, on Thanksgiving no less it froze, I contacted them had a service rep come out and after about an hour he advised I needed a part which he did not have on his truck. I was told someone would call within the day to advise of when they would have the part and when it would be installed. Well after several days of calling I finally got a representative that is communicative with me regarding my unit. It is still not fixed and according to the last call the will need to pick up the part maybe today or tomorrow and then they will call for the appointment to fix. Really, SF in November and it is still hot as heck and it's almost a week without an ac! I replaced my old unit to this after 25 years and it never left me in a hot house. This unit York, I would stay away from!! read more

BE FORWARNED! This company misleadingly sells you a 1 year contract and when you ask them to come look at your new equipment that is in excellent working condition, they still want to charge you for doing nothing. Seems like a scheme to get business. read more

Sansone is a reliable and trustworthy company to maintain your AC! Our service tech, Matt, is very friendly and always goes above and beyond to take care of us right away. We are happy with our service contract and will continue to do business with Sansone Air Conditioning! read more

I have done business with this company for ages. I decided after today I would no longer do business with them. They tend to instantly try to sell a new ac versus repairing. Then when pushed for a repair they quoted 900.00 and then apologized for mistake and quoted 1700.00. I sent another company.. blower motor was replaced same day in 45 minutes for 775.00. Feel like I just got bullied with a high cost repair to try to sell an AC. Then they send bids for new AC that were wayyy higher than what they charged me three months ago. I always end up having to negotiate with them. I just think a professional company gives you a fair price to repair and a fair price to replace and lets you chose. Sure felt like a jacked up repair price in hopes of selling an AC. Yes a Blower Motor for 1700.00.. if you don't work in the biz like I do watch your back. They will try to get what they can.. that's how I am left feeling today. read more

I have been using Sansone since my father was alive. He originally contracted with them over 10 years ago. In September 2022, I had Sansone come out to repair my outside unit. They determined the ten year old unit was beyond repair and advised me to replace. Of course, I could have shopped around, and apparently should have, but I used them based on the previous ten years business dealings. I proceeded to way overpay for an AC unit to cool my small 2 bedroom condo to the point of $5300. They blamed supply line shortages for the high cost. Whatever. Now they have been out three times to repair the NEW unit. The last time they responded they advised me of needing a $900 leak pressure test and most likely new copper lines upwards of an additional $2900. All out of my pocket cause they did not put in the original lines. Oh did I say , the tech that came out said most likely the new unit has a much higher pressure status than the old which would have caused the leaks. But, they never mentioned this when I bought their $$$ unit. read more

I highly recommend this business. It was a wonderful experience with customer service and the installation of the WiFi thermostat.

I had an amazing experience using their company. They confirmed the day before and the morning of install they let me know by phone & text that they were on the way. They cleaned my vents and installed a new Air Conditioner. They were professional, nice (they even turned on a fan when they heard me say I was hot). They showed me how to use it & cleaned up when they were done. Over all I couldn't have asked for better service or price. I would definitely recommend Sansone to anyone needing a new A/C. read more

Sansone air conditioning is a very reliable company. I have a service contract on an air conditioning unit they installed two years ago. Recently I had an issue with draining. They sent a fabulous technician Luis, to repair the issue. He was an excellent mechanic who understood the problem and was able to resolve it. I would definitely request him if I have a problem again. Also, their system of sending confirmations of your appointment along with a photo and resume of your technician is wonderful. They are also very pleasant to talk to on the phone. read more

I've been in the service industry for years and I can honestly say this is a great company with an excellent team of people.

this company's guys are kind, but kind doesn't do the trick to having a happy and fully functioning ac system. 4 Visits in 10 days and they keep cleaning the line so they say. replacement a circuit board with a temporary to get the unit working that was nice. they were supposed to come back that next day. then they said it wouldn't happen until after the weekend. system broke down the night before. the house hit 82 and no one could sleep. replaced the part and he said system needed a cleaning. wait that's what the 1st guy said he did. a few days later here we are again system busted again. needs a cleaning. oh when he said it was working , but its air out for the blower sucks. the system is worst than ever and I can't get a manager to call me back. another appointment is scheduled, maybe one of the repair people knows how to fix something . terrible, just terrible why to treat people. read more

I was very impressed at every stage of my installation of my new ac unit. The sales person was very knowledgeable and the installation crew was very professional. The pricing was competitive but the service was far above average. I would highly recommend them! read more