This dealership was great! Harry was absolutely amazing, friendly, easy to talk too, and you can tell him straight up what situation you are in, & what you are looking for. He was really great, as well as all the other workers there. All willing to help and are very friendly! Definitely recommend !! read more

I called and spoke to Jenny today about an issue with my car because of another dealer not working with me. She was amazing and very helpful. I need to purchase another car and if I didn't have such a disdain for Hyundai itself , no fault of this dealer, I would purchase another one just because Jenny is honest and very helpful. read more

LIE AND DENY is how I would describe my experience at Sansone Hyandai. I bought a 20K used car from them. On the second day, I called the salesman to tell him something was seriously wrong with the front end. I made an appointment with service. They tell me that the front end is shot, the tires are a problem and I need brakes. On the paperwork THEY printed up for me before the sale, it said "REPLACED TIRES". When I pointed that out to them, I was told "IT DOESN'T SAY ALL FOUR TIRES, WE REPLACED TWO". On the sheet it also said "FRONT BRAKE PADS REPLACES AND ROTORS RESURFACED". The reason I needed brakes was because when they resurfaced them, they went to such a low point that now the rotors were warped causing the vibration in the steering wheel. After a six hour battle, they did replace the rotors but the feeling I got was that it was such a safety hazard, they did not want the liability when something went wrong. Now, how much confidence would you have in anything on the list of repairs they did??? I will have to pay a car repair bill to fix the front end and whatever else needs to be done to make this car safe before I make my first payment. If you are looking for HONESTY , LOYALITY, TRUST from where you purchase your next car, my advice would be not to go to Sansone. read more

The Hyundai staff was excellent they got the job accomplished thank you for the 25 palisade Elantra Tucson brochures and 26 palisade brochure printout. Shout out to Bryan and Trish they get a solid a. read more

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I'll try to keep this review brief, as I have a lot to say in limited characters. I first came to Sansone in 2021 during a car shortage. My salesperson made my dream come true with a 2022 Tucson hybrid. I recall him even checking on me a few days after having the new car to see how things were going. Nearing the end of my lease, the dealership contacted me about a trade in. While I live 40 minutes from Sansone now, and a Hyundai less than 10 minutes from me, I still choose Sansone solely for their excellent customer service and friendly demeanor. This time around, stressed about a lease ending and needing a new vehicle, I received top tier support from sales associate Frank and sales manager Kevin. People like them are the reason I return here. They offered a very reasonable deal for a returning customer, and I appreciated them valuing my loyalty to their establishment above anything else. I walked out in a brand new 2025, happy as ever, and nearly stress free. I want to thank the sales team, including Mike from finance, and the service team at Sansone. As long as I'm in NJ, this is where I will be going for anything related to my Hyundai. read more

New Tire purchase: I recently purchased a new Elantra Limited at Sansone Hyundai. Unfortunately after a week I got a flat tire (ran over a screw) that was unrepairable (damage too close to sidewall). I thought I'd go back to the dealer for a new tire. The bare tire cost about $25 more than the "Mavis" price, and after installation, balancing and disposal fees ($25 for "Hazardous Waste Disposal" ? ) and other fee/tax, I paid $322 for a 17" Hankook Kinergy GT H436 installed. This was overpriced in my opinion. Next time I'll skip the Dealer and go to Mavis or a similar outlet. read more

worst place for service! Oil pressure sign come and spent $5100 to fix , came after 3 days but still problem is not solved. When taking the car back , still same problem and they are asking to keep the car gain and fix more problem with more money. read more

My complaint is about the SERVICE DEPARTMENT! I went in for an OIL CHANGE, however, the young man who helped me was ISAIAH. He came out and took pictures of my car. I did not understand it at the time. However, the pictures were taken. I had four NEXUS tires that were on the car at the purchase time. No, problems with the tires and he was instructed to give me an oil change. He was given these instructions at least two times. My daughter and I sat there from 10:15 until 1:30 waiting on an oil change. I did not understand what were they were doing? After leaving and stopping for gas I came to the realization that one of my tires had been replaced. I no longer had four NEXUS TIRES but a BLACKHAWK TIRE ON MY LEFT FRONT. They in my opinion had stolen my tire. This was very blatant and they lied and said that the tires were all the same. They are not. STOLE the tire and tried to charge me a 192.00 for an oil change. I also think that the MANAGER was a part of the steal. read more

Don't buy your Hyundai anywhere else!! My wife and I bought a Hyundai the same day. For reasons beyond anyone's control, I bought mine at Sansone Hyundai (they were the only dealer that had the car I wanted). My wide bought hers somewhere else. I was in and out driving my car home in under two hours. She was at her dealer for three days back and forth and spent over a dozen hours. My experience was excellent. Everyone was great, very accessible, very knowledgeable. Her dealer gave her inaccurate information. While the other dealer did their best to help my wife and the crew were nice, we will likely buy any future Hyundai cars from Sansone Hyundai and they are two hours away from us (other dealer is ten minutes away). Get your Hyundai from Sansone! read more

I purchased a certified pre owned Hyundai Palisade from Sansone Hyundai on January 28, 2025. On Jan 29, 2025, the check engine light came on, I brought the car back to the dealership and was told that the code was old and just needed to be reset and was sent home. Later that night, the engine light came back on. I went for them to check again and was told that I needed a new O2 sensor and thermostat, the parts needed to be ordered and I was told that I could drive the car in the meantime, there should be no issue. While driving a couple of days later, the engine started overheating on the Garden State Parkway. I went back as soon as the parts were in and had them replaced. In the meantime, pints and pints of oil was leaking all over my driveway. A couple of weeks after that was done, the engine started overheating again and the heat in the car was not working (in the middle of winter). I went back again and was told that I now needed a new thermostat. That took a while to get done but it ended up getting done. When I picked the car up from that repair there was something happening under the dashboard that sounded like water swishing around, I was told that there was an air pocket in the line and that I should take the car on the highway and that I should drive fast so that the pocket releases. I did that and it did not work, the sound continued and I still had no heat. I went back again and that time they had the car for WEEKS with absolutely no answers. I had to contact Hyundai Motor America for help and dealt with multiple people at Sansone trying to get a resolution. I was told by Eric Bennett (GM) that someone would be coming to my house to power wash the stains that this car made all over my driveway and that aside from that, the only compensation he could offer was $200 referral check for my inconvenience. (FYI as of 7/23 neither of those things have happened) I have a sister in a wheelchair that I care for which is why I purchased a large SUV, her wheelchair does not fold and needs a large trunk, the loaners that they gave me were always way too small causing me to have to cancel appointments for her, use multiple days of my PTO time at work, and caused me immeasurable amounts of stress and aggravation. On 7/19, while driving on a busy road, the car just decided to stop driving, all the lights on the dash came on, the screen went off and the car would no longer steer, I had to have police push the car onto a side street so that I was in a safe area then waited 2 hours for a tow truck to come and bring the car back for yet another service visit. I was told that it needed a new battery since the battery in the car was the original battery from 5 years ago. This apparently is not covered under warranty and I am told that I have to pay for 25% of the replacement. I think it is absolutely ridiculous that I should pay for a battery for a car that I have used for approximately three and a half months because Sansone has had possession of it for about two and a half months of the time since I purchased it. The battery should have been replaced upon the supposed "certification" process of their "173 point inspection" where they miss obvious engine issues, heater core issues, shocks and a battery that is 5 years old. Since car batteries have a life span of 3-5 years and the car was at the 5 year mark before I bought it, it should have definitely been replaced before it was even put up for sale regardless of it having a good reading according to their claims of when it was tested. Apparently I should be super grateful that they made the repairs UNDER WARRANTY that they missed in the clearly nonexistent inspection of this car, Jeff Sansone seems to think they did me a huge favor because they made warranty repairs and gave me a loaner while this was done, I should be so grateful and do not have a right to be upset of frustrated at this situation. His words were "it's ONLY $90" Honestly, I could not care less about the money, I do not mind spending money when it makes sense but out of principle, I should not be charged for something that should have been changed before the car was sold. According to Jeff, I should be grateful that he has "gone above and beyond" to get things done for me. If this is above and beyond, I would seriously hate to see what the bare minimum is. Thankfully, on 7/24 Eric was able to finally sign off on the replacement of the battery so that I did not have to pay after days of unneeded stress and aggravation. About 5 hours after picking the car up, again, it died while I was driving with my sister and her wheelchair in the car and I had to be towed back there. I waited two hours, had to wait for someone with a large enough SUV to come pick me up 45 minutes away from my house. I have never in my life seen anything so absurd. I don't really understand how anyone could think it is normal to sell a car in this condition. read more

Extremely Disappointed with Hyundai Service: A Nightmare Experience I am writing this review to share my incredibly disappointing experience with Sansone Hyundai and their service department. I had high expectations when I decided to take my 2023 Hyundai (with only 30,000 miles on it and in excellent condition) to this authorized dealer for repairs after hitting a raccoon. I thought I would get the best service possible, especially since I purchased my car from Hyundai and expected the dealership to handle my car with the utmost care. Sadly, this has turned into an absolute nightmare. First, I was initially promised a repair time that was far shorter than what I ultimately experienced. I waited for nearly a month for my car to be fixed, and not once did I receive a proactive update from the dealership. Every single time I called to check on the status, I was told a new delivery date--week after week. I had to constantly follow up, sending multiple messages just to get basic information. This level of communication is completely unacceptable for a company of Hyundai's reputation. When I finally went to pick up my car, I was hit with yet another shock: not only was my car misaligned (something that should have been checked during the repair process), but the license plate was missing. I could not believe it. A Hyundai Authorized Dealer lost my car's license plate. This level of carelessness is beyond my comprehension. And to make matters worse, I was told they couldn't do anything to resolve it and that I would have to wait another day to see if they could locate it. After yet another day of waiting, no one contacted me, and I had to call again, only to be told they still hadn't found the plate. This is where my frustration continued to grow. I had to return to the dealership again for a misalignment that should have been caught during the original repair. I lost even more time and money--waiting around, leaving the car at the dealership, and coming back to get a car that was not fixed properly in the first place. Additionally, the interior of my car was returned in a terrible state--the seats were dirty, with dust and stains I didn't leave there. The dashboard was also in poor condition. I never expected my car to be cleaned perfectly, but I did expect it to be returned to me in the same condition I left it, especially after paying for what I thought would be top-tier service. On top of all this, the horn doesn't work--something that was fine when I left the car with them. How does a dealership return a car with such basic safety features not functioning? And to make matters worse, I later learned that my car's bodywork was outsourced to a third-party shop without my consent or knowledge. I brought my car to Hyundai, and instead, my repair was handled by an external company I had no control over or communication with. This is not the level of service I expected from a Hyundai Authorized Dealer. Overall, I brought my car to Hyundai with one problem, and I am leaving with ten additional issues. I deeply regret trusting this dealership with my car. I thought I was doing the right thing by going to an authorized dealer for repairs, but unfortunately, this was a massive mistake. I still don't have my license plate, my horn doesn't work, I am now driving without a plate, which is not only frustrating but illegal. Please, before you choose this dealership for any service or repair, think twice. I truly wish I had gone with my car insurance's repair shop instead. My experience has been incredibly disappointing, and it has made me question the entire reputation of Hyundai and its authorized dealerships. I'm sharing this so no one else has to go through the same nightmare. Do yourself a favor--look elsewhere for your repairs. read more

Review for the service department only... Someone mentioned in here that it's not an easy place to find. And it's not. Technically it's on Route 1, but then just take a small service road to the back. I received an email about a recall notice on my Hyundai about 2 weeks ago. Just a sensor for me. When arriving they gave me a two hour wait time. Yikes. :( Luckily that was the worst case scenario. My job was complete in less than an hour. They have a pretty decent waiting area over by the parts department. Plan accordingly on this place if you can. read more

I recently purchased a Hyundai Elantra for my son. I would like to thank Sales Agent Alex, General Manager Erik and Finance Manager Terry for a professional and smooth experience! read more

I purchased a Hyundai Sonata SEL from them this year and I have to say the workers inside were pretty nice. The inspection that was done on the car to make it Hyundai certified was definitely subpar. After checking the car myself, I realize that there were scratches on the bumper and my tail light that shines on my license plate was broken. Whenever you get a car from this location, double check the car with another mechanic so that you know that there's no issues with the car. The pricing they had for their cars was pretty fair compared to the market. Not a bad location, but be careful. read more

Raquel from Sansone Hyundai helped me with my purchase of a 2020 Kia Soul. The process was smooth and effortless. I felt right at home and all my questions answered. If I were to buy in the future the first person I would call is Raquel. read more

Sansone Hyundai - Car Dealers Near Me - Woodbridge Township, New Jersey

Found out today they have a sliding scale for labor. Meaning...they start at $140/hr and the longer the job takes the more they charge. Had a timing cover and gasket replaced. One day job. 8 hrs max worked on. $1707 labor charge without a detailed breakdown on my invoice. Never explained that to me ahead of time; only quoted the total job cost. Never heard of a sliding scale the more hrs they work on it. What if they finish in 4 hrs? How would I know if you can't show me when the labor rate changes? What's the amount after $140 hr? $200? $500? What's the max labor rate they would charge? Antonio Toro nor his boss could explain. read more

Sansone Hyundai - Car Dealers Near Me - Woodbridge Township, New Jersey

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Since switching dealers and moving to Sansone the headaches keep coming. Also, the sales Manager will not stick to his word. I'm fighting to recover money from a towed vehicle. After speaking with the sales manager and trying to correct the issue he continues to duck his calls. Stay tuned as the battle continues read more

Worst customer service I have ever encountered. Brought my car in for repairs. Lack of communication is not to be believed. Impossible to speak with anyone in the know unless you hunt them down like a dog. Calls and messages NEVER retuned!!! I assume they are drastically understaffed. My car has been there 8 days, FOLLOWING THE FAILURE OF AN INITIAL REPAIR, and I have yet to receive a diagnosis!!! read more

Purchase a pre-owned 2020 Hyundai Tucson at Sansone Hyundai Auto, Woodbridge, NJ with Sales Consultant Joe Stanzione. He, nor the Finance Team, will not acknowledge my phone calls/emails in attempt to service the vehicle under the Basic Service Agreement. read more

This review is for the service end of the dealership. All in all a decent experience. Since this was my first time visiting I would say the signage as I pulled up could have been better. I was greeted by a pleasant person. She took my info and had me go to the waiting room. The room was spacious so it was easy to social distance. Free coffee machine and a snack machine were provided. I was there a total of an hour and 45 mins. read more

Hyundai service department they always have an excuse why they can't finish the job quickly. They're always saying that they're understaff. But yet the conversation that I had with Sierra, all their master technicians are off on Saturdays. if you're understaffed, wouldn't you schedule your master mechanics to work on a Saturday? Very poor management. This is why people serviced their own cars. I scheduled a 7 AM appointment. It's about to be 12 PM. I am still waiting for my oil change. Ridiculous I will make it known ELANTRA N car club not get their car serviced here. read more

BUYER BEWARE. I returned my lease and because of this dealership being dishonest at best and at worst committing fraud, I have had a stressful lease return to say the least. When I originally got my lease I was pitched and signed up for a maintenance plan that included oil changes, tire replacements, lost key replacements, and 5 grand of excess wear and tear coverage. The finance person showed me a HYUNDAI pamphlet and increased my HYUNDAI monthly bill. I didn't think anything was wrong because I was getting my oil changes and had a few free tire replacements. When it came time to return my lease I got hit with a $1200 bill for excess wear and tear. I call the finance company and they tell me that i seem to have a third party plan. AT NO POINT was it disclosed to me that i was getting a third party plan. Again the finance person showed me a hyundai pamphlet and increased the monthly bill for hyundai....there is no reason I would assume the coverage was not from hyundai. And of course I call the dealership and speak to a manager and he tells me I did not have the 5 grand of coverage. I didn't just make up the number in my head and if I was aware I didn't have the coverage I would have privately gotten the repairs on the car done. I was pitched this full plan and I accepted it...the finance guy even acted like he was doing me a solid by lowering the bill slightly to give me an even number on my monthly bill. I brought up to the manager that this was not right, tricking me into thinking I was getting something from Hyundai when in reality it was something else and also pitching and charging me for something and not giving it to me. The manager refused to acknowledge or address my statements in any capacity and just kept telling me it isn't in your contract. The fact that he didn't deny that an employee would ever do this to a customer or the opposite and say he would investigate it makes me think this is definitely a common practice that they perform. Go anywhere else to get a car. read more

If i could give you 0 stars I would worse dealership ever the General manager worst they are racists and have no manners how to deal with a fuckin clients we are here to buy a car that we want not the ones you prefer And i was speaking in english with him and he ask me that if my brother and family can speak in english like wtf bro i think they need disciplinary classes first before selling cars to the clients. Never ever ever go to this dealer ever again worse of the worse. Y'all think you are the only car dealers in the world guess what y'all are wrong and i got the same car hyndai sonata n line the color from a different dealership the same day you told me to Get the fuck out. read more

Gosh where do i even start? They sell you things by lying to you and then when you go to service department they charge you for the things you had already paid for. I spoke to the manager and let me tell you a manager at Dunkin Donuts or gas station is more polite and customer oriented than this "Eric" guy. Just absolutely horrible. I was gaslighted by the employee and the manager inspite of paying so much money for their "premium package" i was charged twice for this BS service. And the best part???? THEY are extremely rude and RACIST!! I was told that I was lying when we all know all car salesman are notorious for lying and then backing off of their words. Never been more humiliated by a business in my entire life DONT GO HERE. RUN!!!! read more

The worst experience of my life. The staff is very rude. The service department is the worst. Made an appointment for service, I'm here waiting 3 hours already and they haven't taken my car in. Appointments are not honored. I will never come back to purchase a vehicle or for service. This place is one huge disappointment. It's highly recommended you stay far away from this dealership and service center. You been warned. read more

Avoid salesman Manny Kim at Sansone Hyundai. He called us and offered us a specific car at a specific price. We drove all the way to the showroom and suddenly he told us he had to add on $1600 and then $300 to the price of the vehicle because he "didn't realize" the car had certain features when he made the offer. We refused to pay the extra money and then he "talked to his manager." Then magically he was able to sell the car for the price he quoted over the phone. So you know what he did? After the deal was made, he presented us only one key. When we asked for the second key, he told told us that it would cost $600. So dishonest! He works super slow to get you frustrated while you are working with him. He uses that old trick of "talking to my manager" multiple times. The man is a weasle. read more

Today's visit started off well. At 10:10 AM I received a text message from a technician (Luis) which recommended additional services. I declined as I didn't have time in my schedule for additional work. One of the services was an engine flush which he said is recommended every 90,000 miles. I told him my engine was replaced in 2018 or 2019 as a part of a recall. He said he was going to check it out and come back. He never did. I had to go look for him. I'm doing so, another customer and employee were also looking for Luis. Although my car was completed and out of the work bay at 10:30. I wasn't checked out until 11:27 AM. How disrespectful is that? read more

Just horrible service and always trying to rip ya off. My car is 3 months old and some sensors are acting up. They want to try and charge me 140 bucks! Stay away from dealerships when getting work done on your car. Go by word of mouth of friends and family for a mechanic that does good work and won't try and rip you off. I'm still using my complimentary services and I will never come back to this dealership. I'll use another. I'd honestly rather pay then come here. Clowns. read more

I called to get a quote for my car to be serviced. I was asked many questions like VIN# my car insurance information. Is it typical question for Sansome to ask customers? I'm giving a 2 star. read more

Honest review, I came here because the google reviews seemed great, but my recent experience proved differently. Our dealer Rhonnie was amazing, and especially refreshing after shopping around at other dealerships unsuccessfully for a week but the Sales Manager ruined the experience. This dealership advertised a $750 discount on their vehicles, the Sales Manager not only said that the internet price was incorrect, but then proceeded to say that the $750 discount did not apply to their internet price but the retail price that was scratched off their website, which all used vehicles on their website have the retail prices scratched off, which clearly makes absolutely no sense. Why would anyone come in inquiring about $750 off a price that was scratched off. They wouldn't and they know that, but as a woman purchasing a car, they must have assumed I was stupid. Then the Sales Manager offered $500 off which clearly demonstrates that they could give $750 off after proceeding to tell me they don't give $750 off their internet price. He also proceeded to tell me that they don't negotiate prices, even though I was willing to pay the full internet price that they advertise, I never once negotiated a price outside of the $750, which again, they advertise. Also, the terms and conditions of the $750 coupon clearly state that the $750 coupon must be presented before negotiations, which again, I never once negotiated, and the Sales Manager said numerous times they don't negotiate, clearly they do. Anyways all to say, the Sales Manager tried to make us seem as though we are stupid, he knew the coupon applied otherwise he wouldn't offer us $500 right off the bat. After arguing back and forth and him telling me he would not honor the $750, I got up to leave and he came up to me and said he would "do me a favor" and honor the coupon so that I don't have a bad view of the dealership, the $750 should have been honored due to the advertising, not because he was trying to screw over a woman, who was too smart for his game. I'm happy with my purchase, but my poor experience remains. The next day, I checked their website and conveniently the $750 coupon was changed to now "Up to $750 off" plus the terms and conditions were changed. The Sales Manager is a crook, plain and simple and its a shame that our amazing experience with Rhonnie while test driving was ruined by the incompetence of the manager. I had high hopes from the reviews, but the Sales Managers poor customer service, incompetence, ignorance and sexism ruined our experience. read more

Sansone Hyundai - Car Dealers Near Me - Woodbridge Township, New Jersey

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Bought car using Hyundai Motor Finance. After paying extra on monthly payment. found out that in order to have them apply extra payment to pay down principal you have to call them every month and request they apply it to prinicipal. How ARCHAIC. They're making it difficult to pay down principal quicker. I will never finance a car through a car dealer again. Buyers beware. I must say everything else about car dealer was great. In read more

Still no response on the status of my engine recall. I have emailed whatever receipts I had to the service manager. I should at least get a response stating if the receipts were sent to Hyundai or at least acknowledging receipt of them and if my engine was even looked at. When calling service it's always the "person is with another customer and they will call back". Been without a car for 2 weeks now and a rental at this point will not be reimbursed and Sansone claims they have no loaner cars. read more

My Car (Hyundai Sonata 2011) suddenly started slowing down making slight noise with oil lamp icon/engine icon light on dashboard with 110K miles on it. Next day it didn't start at all. Called AAA and they confirmed that could be transmission issue. Luckily I got hold off Paulo Sousa from Sansone Hyundai Service Woodbridge, he was very patient and checked the VIN and warranty coverage and helped get it fixed in few weeks, after I towed it to Sansone service dept. He promptly updated with the progress along with timely updates and answered all my queries . Very satisfied with Paulo Sousa and Sansone Hyundai service department, Woodbridge, NJ. Thank you Paulo and Sansone Hyundai service ! - Kotes Boppana read more

Typical car dealership.Sharks in suits make sure you get everything in writing.Also never pay for any addendums/aftermarket add on's that's on the window next to the msrp sticker! read more

Service department is useless. They do not honor appointment times and are extremely rude. There is a reason why this place has 2 stars on yelp. Avoid at all costs. read more

We came to Sansone to support a local business that also supports our community. We knew what we wanted car wise so we got right to it. We first went to the used car side thinking we would save some cash. We met a nice salseman, took a test drive, and were ready to buy. Problem was they wouldn't come down to our price. At this point it would make more sense for us to buy new. So we walked out. We went to the new car side and met our salesman. He was nice and gave us the full pitch including test drive. Ronnie definitely memorized the Hyundai text book and was knowledgeable on the car and its features. When we sat down to go over price we were ready for the game. We knew what we should pay and we knew the game that would be played. It took a long time, about 2 1/2 hours of back and forth before our price was met. The negotiations were not as transparent as they were at Springfield Nissan, but it did eventually happen. During the entire process we were directed and told to give all tens on the customer survey. He must get all 10s or he'll lose his job. We heard this spiel many times before, during and after the whole car buying experience. We don't feel like we got cheated, but we don't feel like the process was as smooth and open as it should have / could have been. Hopefully the horror stories about the service department are exceptions not the rule. read more

I had a very good, albeit less than perfect experience leasing a new Kona today. First off, I am a very experienced car buyer so my expectations were low and I knew it would not be fun. It wasn't. Despite the hand-to-hand combat with the GM I ended up in a good place. The Kona is a terrific vehicle. I was coming out of a great experience with a Sonata. The Hyundai vehicles are much better than people realize. My salesperson, Dan Reznick was excellent and handled what is still an adversarial process very professionally. When are car dealers going to move off of the tag team trying to soften up the buyer so the GM can move in for the close? Sansone gave me a good deal today and for that I am genuinely appreciative. read more

I am from out of state brought my car two months ago and have yet to receive my registration. I had to Drive up to the dealership once to get an new temp tags because it expired. I have changed my insurance to a different address, then asked to change it back per request. I have changed my license address per request and still haven't receive my plates and my tags are currently expired. I have done everything that was requested. It's been a huge hassle. I have gotten a car out of state before and never experienced this. I would take into account the posts before heading here. read more

As a family that enjoys driving a car with a manual transmission, we were excited when we saw the Venue on the lot with a stick. My wife scheduled an appointment online for a test drive. When we arrived we stood in the showroom, waiting for somebody to pay attention to us. After about five minutes, Dan Reznik stopped to see if we needed help. Let me just say that the only reason I am satisfied leaving even a single star here is because Dan is a great guy and was extremely helpful! By the way, there was no record of a scheduled test drive. Dan set us up for the test drive. We absolutely loved the car! Truth be told, I would have bought it that day. Unfortunately, when it came to taking about price, we had to talk to Terry Chung. Other than bragging about how they were a high volume dealer (but I would like to point out not number one!), he would not even entertain talking about price outside of the standard manufacturer rebate. He was very arrogant, smug, cocky and any other similar adjective you would like to insert. Clearly he wanted to keep the car more than I wanted it, so we left. In hindsight, this was a good thing. A few days later we found Towne Hyundai. Within a few hours, not only did we buy a Venue...we bought Terry's Venue! My advice to anybody who even thinks of doing business at Sansone...if you see Terry Chung being brought in to talk numbers, get up and leave. The last thing that guy has in mind is your best interest. read more

4 years ago my daughter LEASED a brand new '14 Elantra. Since that time she's had to cancel her service contract to which they repeatedly told her she didn't have. From day one, she paid for ALL OIL CHANGES, and any other services that needed to be done. (Leased cars INCLUDE THESE THINGS) it was even written on her contract. When she returned the car this past month NO ONE THERE knew what they were doing. Nobody wanted to be bothered to help with turning thg he car in. ALL NEW FACES-EVERY SINGLE ONE. And in the end....even after returning it with 8,000 LESS MILES than was allotted, they still wanna charge her for 2/10th more tire wear than allowed, and for a "missing" tire air compressor that the car supposedly had in the trunk where the non existentspare tire goes ( Should have checked for this- we think they took it out before she got it but never checked for one....why would we? ) CHECK THAT ALL ITEMS ARE THERE if you do buy or lease from them. GO OVER EVERYTHING......COVER YOURSELF. read more