DO NOT BRING YOUR RV HERE. I have owned and maintained multiple vehicles over the years and have…read moreworked with many automotive and RV repair shops. This was, by far, the worst repair experience I have ever had. This place is going downhill. I specifically requested an estimate and never received one. Instead, all of the work was completed, and I was presented with a $1,690 bill. The labor charges were substantially inflated in my opinion and according to experienced RV professionals. The lead mechanic Daniel was combative, condescending, intensely negative, and irritated by basic questions. Less than a week after paying hundreds of dollars for battery diagnosis and repair, my coach was still having serious battery problems. I trusted the positive reviews, but my experience was nothing like them. I am reporting the estimate, authorization, and billing issues to the California Bureau of Automotive Repair. Please go elsewhere. Read more below.
What happened:
I brought in my Holiday Rambler for generator service, diagnosis of a battery-charging issue, and investigation of a possible oil leak.
At drop-off, I specifically requested a written estimate. I was told the coach first needed to be diagnosed and that an estimate would follow.
The mechanic called Wednesday with some findings but gave me no repair pricing before abruptly ending the call near closing time.
I called again Thursday and Friday asking for the estimate, pricing, and work status. The receptionist was courteous but could not locate my folder or provide any information.
By Monday, all of the work had already been completed, yet I still had never received an estimate or any pricing.
I called Monday and explicitly stated that I had never received an estimate and needed to know the cost before pickup. I was told the parts still had to be totaled, but I was still not given any pricing.
The following morning, I arrived and was presented with a $1,690 invoice. This was the first time I received any paperwork or pricing for the repairs.
I was charged two hours at $220 per hour to diagnose an oil-filter leak, clean the area, replace the filter, add oil, and recheck it. Experienced RV professionals have told me this labor time was substantially excessive for the work performed.
I was also charged approximately 2.5 hours for battery diagnosis, testing, terminal cleaning, and reconnecting a cable. Less than a week later, both chassis batteries measured approximately 9.74 volts, my entry steps would not operate, and the coach would not start normally.
Whenever I asked reasonable questions about the batteries, load testing, generator, charging system, or labor charges, the lead mechanic became combative, dismissive, condescending, and extremely difficult to communicate with. I have never experienced this level of hostility from a repair shop.
He also made disparaging comments about RV ownership, including that motorhomes would "bleed you dry," that I should "get out now," and that people without substantial money should not own one.
This was the worst automotive and RV repair experience I have ever had. I would never trust this shop with my coach again, and I strongly recommend taking your RV somewhere else.
