The owner is very honest and sincere. I came here after getting an estimate from the dealership for an AC repair. After reviewing the dealer's list of recommended repairs, he explained that several of the items were unnecessary and only fixed what was actually needed. The AC was repaired perfectly for about half the price quoted by the dealer. As an added bonus, he even cleaned my headlights at no extra charge. It's refreshing to find a mechanic who values honesty and fair pricing. This will definitely be my go-to shop for all of my cars going forward. read more

I don't enjoy leaving negative reviews, especially since I'd previously brought my 1999 Honda Accord here for an oil change without any issues. Jose was friendly and professional throughout the process. Unfortunately, the quality of the actual repair work was extremely disappointing and left me with the impression that the technicians lacked the experience needed for this job. I brought my car in to have all four door lock actuators replaced--a very common failure on older Hondas. I supplied four brand-new replacement actuators that I had already verified were the correct parts and functioning properly. Because I was replacing all four at once, I was offered about a 25% discount on labor. I dropped the car off first thing in the morning. About three hours later, while I was at work nearly 30 miles away, I received a call saying the parts I provided were incorrect and didn't fit. They told me they had left the door panels off so they could show me. I rushed back to the shop, only to discover there was nothing wrong with the parts at all. It took me only a quick look to confirm they were correct, and I plugged one of the new actuators in myself to demonstrate that it worked. Looking back, this should have been my first sign to take the car elsewhere, but I assumed it was simply an honest mistake. Later that day I received another call. I was told the rear actuators had been replaced successfully, but that both front door latch assemblies had supposedly "failed" and now needed to be replaced. This immediately raised red flags because there was absolutely nothing wrong with either front door before I brought the car in. The only issue was the faulty power lock actuators. When I picked up the car, the front doors were actually in worse condition than when I dropped it off: * The driver's inside door handle no longer worked, forcing me to roll down the window and open the door from the outside. * The front passenger door would only open if I manually held the lock pin up while pulling the handle. * I was still charged the quoted $550 (after the labor discount). Once I got home, I found even more problems. One of the front door panels had a tear in the upholstery, there were black grease smudges on the fabric and window, and the window no longer rolled up smoothly, likely because the door panel hadn't been reinstalled correctly. At this point, I no longer believed the diagnosis that both door latch assemblies had somehow failed at the exact same time they were replacing the actuators. It seemed far more likely that the door mechanisms had been reassembled incorrectly and the shop blamed the issue on "broken parts" instead of acknowledging a mistake. The next day I contacted Jay at S&R Motors in Hayward. He and his master technician inspected the car and called me later that day with the actual diagnosis. There was nothing wrong with either door latch assembly. They found that components from the latch mechanism had been removed and left loose inside the door. They retrieved the missing pieces, correctly reassembled both doors, and fixed the problems. When I picked the car up the next day, everything worked exactly as it should. Both front doors opened and closed normally, the inside handles worked properly, the door panels were correctly installed, and the window rolled up and down smoothly again. The outcome speaks for itself. The "failed" door latch assemblies that I was told needed replacement never needed to be replaced at all. The issues were caused during the repair and were resolved simply by properly reassembling the doors. I'm extremely disappointed with how this repair was handled and with what I believe was a misrepresentation of the actual problem. While Jose was courteous and helpful, my experience with the shop's technicians left me with very little confidence in their workmanship. I won't be returning for future service, and I would encourage anyone considering mechanical work beyond basic maintenance to carefully evaluate whether this shop has the experience required for the job. read more

Santa Rita is a gem hidden on Old Santa Rita road. Jose has been the only mechanic who has worked on all five cars I have for 12 years, completely satisfied. Thank you Jose, Bruce you have a 5 star repair man. read more

Was recommended coming here from a friend based on their honest work, and after getting my car worked on I can 100% agree that Santa Rita is a great and honest auto shop. I came in here to fix struts on a 2009 Camry. I told them the wrong specs but I was able to update the specs prior to dropping my car off. It ended up saving me some money. I explained to the mechanic that I also had issues with TPMS. The mechanic looked at it and gave me honest advice on how to proceed without trying to sell me on anything. I appreciate that he was trying to have a conversation with me to educate rather than trying to get extra work done. Lastly I appreciate that they stayed open for me to pick up the car past closing. A very nice gesture. read more

Great shop. Brought a used car I was liking to buy and they showed me what was up. Jose and Bruce were great and there was another guy there too extolling their virtues and how he brings all his cars there. Really personable team and super honest. Thanks guys!!!! read more

I had an excellent experience with Jose at Santa Rita Auto. This was my first time using his services, and I was truly impressed by his professionalism and quick response during an emergency situation. He made me feel like a priority and worked efficiently to have my car repaired the very same day so I could keep my appointments. The level of care, communication, and quality of work exceeded my expectations. Because of this great experience, I brought my son's car to him the very next day. Jose has definitely earned my trust and will be my go-to mechanic moving forward. Highly recommend! read more

Responsive and knowledgeable, gave me realistic advice about what work was needed and what could wait. Provided great service T reasonable prices. read more

Highly recommend this local shop! My car Nissan Altima 2015 was acting up and I searched advice at many mechanics! No one was able to recognize the issue. I called Santa Rita Auto and Jose picked up the phone. He patiently listened to my explanation of the problem and he asked me to come for a diagnostic the early morning next day. He checked my car with no charge! He corrected the battery placement that someone else did poorly previously! The employee took the car for a test drive since the computer check was not showing anything was wrong! I was heard! No judged! He advised and recommended what should be fixed. Very great customer service! Honest and friendly! Thank you Jose! read more

I had car trouble early morning, 3:00 a.m. while commuting from Modesto to Newark. After waiting for places to open, I found Santa Rita Auto on Yelp and carefully made my way there when they opened at 7:00 a.m. Jose greeted me right away, scanned my car, and clearly explained what the issue was. It was something I've worked on before, so I asked where the nearest auto parts store was. I tried to pay him for his time, but he refused, which really says a lot about his honesty and character. Great customer service and genuine people. I would definitely recommend Santa Rita Auto. read more

Very grateful to Jose, who gave me accurate quotes, and excellent service at an unbeatable price. I got my air cabin & engine filter replaced and belt tensioner replaced, and his honest help and transparency of all the costs gave me peace of mind that he knew what he was talking about. Will definitely be coming back for future repairs. read more

Tuneup, brakes and fix my passenger door for me. Highly recommended good service good customer service and great price.

jose put in a good used transmission that i got next door and i feel very confident in their work! Nice guys who know cars!! if ever i'm in the area, i would get work done, thanks again! read more

I didn't know what the issue was with my car, so I decided to come here. It was my boyfriend's suggestion, and I'm glad I went. The mechanic here is so personable, efficient, genuine and honest. I enjoyed this experience and was glad he was able to fix what was wrong within a couple hours. He kept updating me on progress as time went on. He even asked if I had any time constraints before he went to work on my car, so I thought that was thoughtful. Another bonus was that I had no appointment--just walked in and he was able to accommodate me into his schedule. 5 stars for Jose read more

Alright, I have to give credit where credit is due ! I was literally tired of the guys from Dublin Hyundai, where the service advisors don't speak car, there are fresh faces like every 3-4 months. I wanted to give it a try to a small shop and Santa Rita Auto came up fairly on high on my list. folks ! from the first convo with Jake I had no doubts that my tricky electrical issue will be solved. Jake is a genius when it comes to cars and general things that can go wrong, he is very attentive and comes up with solutions, you can feel that he cares about the work he puts into your vehicle, I'm super happy with the solution he found for my headlight and overall. Definitely going to use them from now on for my vehicles ! read more

The best service I have ever had. Jose is so caring! He actually made sure he found out the real issue with my car. He fixes my vehicle without crazy prices! I will refer everyone to there shop. Great people! read more

This is by far the best mechanic shop in the entire BAY Area! I came to get my car serviced after checking out a few other places close by and Santa Rita Auto was the best decision I made for my car and pockets! The prices given was very reasonable for what I needed done. If I could give 10 stars I would. Jose's the mechanic was very nice, his customer services was amazing and he took great care of my car. This will be my new mechanic shop for all my future car trouble. read more

I was helped by Jose. He was awesome I wrecked my car so I felt panicked and was overwhelmed. He helped me stay calm and fixed everything wrong with my car. His customer service is AWESOME ! I defiantly found a new mechanic and will be going back to Jose for all my car needs !! -Destiny read more

Jose helped us find the oil leak, which was misdiagnosed by the dealer (btw stay away from Livermore Subaru Service department). Super nice guy! read more

Went here the other day, had some minor damage to my car. I've been here a couple times before too. Jose was honest about the issues and even checked my car for other issues. He has the best interest in mind for both the car and the customer. Very fair prices and always does a superb job. Such efficient and high quality service!! read more

I had received an excellent quick service...and they ade expert, professional, and fair.

So far so good! I needed an honest mechanic to check out my truck. I usually do my own mechanical work on my vehicles but there are some things I've decided to opt-out of doing so I figured it was time to find me a shop I can trust. I'm so glad I went with Santa Rita Auto! My first visit, CJ took care of me with a diagnostic and new battery; my second visit was with Jose who took care of the transmission service. It was service with a smile, and I was so impressed with their patience with my many questions. I am impressed with their willingness to listen to my concerns and address each one of them with me. I will definitely be back when I'm in need of a pro! read more

I've been coming here for a few years now, and it makes me feel confident that I can call a place, and know that I'm dealing with someone who is not going to over quote me. In fact I was quoted for parts and labor, and when I went to go pick up my vehicle I was told that nothing was wrong with the part it had just " been jammed" for whatever reason. I only paid for labor. This shop is quick, easy to deal with, trust worthy, and reliable. read more

Jose attended to my request right away. He took care of the issue fully and properly. It was a great experience. I'd recommend him any day.

If you have any car repair needs I would highly recommend this business. They are honest, reliable and quick. I had only requested them to fix the A-pillar damage due to an accident but they went above and beyond and fixed a lot of other loose parts on my car. Jose is amazing!! read more

Jose at Santa Rita Auto is wonderful! He has helped me diagnose what was wrong with my car twice without charging me, and has referred me to the right places to go to get it fixed. I appreciate the way the business is run and will continue to go back for all of my car needs. Thank you for the wonderful service! read more

I came here cause I had a cotter pin break and it caused one of my rear brake pads to fall out from a different shop. The technician Jake was very knowledgeable and explained to me what he did to fix it. Price was right and he got me in and out in the same day. Very happy with this shop, take your car here. read more

Very nice, friendly, and experienced people here at the Santa Rita Auto. Have the air conditioning repaired and oil changed this time. Jose and team are honest and reliable, explain everything in detail, the price is great, and the job was done in a timely manner. Most important, they are experienced experts, easily diagnose the problem, find the best solution, and saved me a lot of time and over a thousand dollars. Thank you! I'll definitely choose this place for next maintenance or future repair as long as I'm in this area. Highly recommend this place. read more

I cannot begin to say the amount of help Jose has given us (my boyfriend and I). We came in with my boyfriends dark grey mustang and it was messed up in the front, bumper was all bad, fenders were bad, splitters were messed up, hood was scratched. We mentioned to Jose that we would be paying out of pocket for this since we didnt wanna get a ding in our insurance price. It was a big job and we wanted to handle one piece at a time. The quoting was fantastic and jose helped us with so much patience and love. He is extremely qualified and knows what he is talking about. We still want to get the hood fixed and we are going back to them. The fixed parts looks impeccable and almost brand new. This is our new go to mechanic shop! read more

As a woman, there's always a concern in the back of my mind, that an Auto Body shop would quote higher prices. So it was with trepidation that I started making calls. In less than an Hour from my call-for-quote, Jose had my Honda Fit FIXED! And with super-reasonable & honest Pricing. I am DELIGHTED BEYOND WORDS. This shop is honest, hard-working, with WONDERFUL customer service. Santa Rita Auto is now my Go-To auto-shop, and I will recommend them to everybody! Thank you Jose! :-) You saved the day!! read more

Jose was incredibly professional, knowledgeable and efficient. He took the time to find the root of the problem as opposed to just looking at what code came up after the check engine light came on and replacing the part. I had such a good experience here with my car. If you have any problems with your car, I recommend take it here to Jose at Santa Rita Auto in Pleasanton. I will be trusting Jose with all my future auto maintenance. read more

Needed a little extra help from SRA. CJ was quickly available and helped me. Did me a big solid and was a huge help.

The team was really welcoming and helpful. They gave me a great price and worked around my schedule.

We had a great experience at this place ! Jose is a very honest ,knowledgeable and trustworthy person. We had a faulty engine intake manifold on a Mercedes and he took care of it very well. I would definitely recommend him. read more

I was helped by Jose and Ernie for my broken window regulator. I called many places about my window that wouldn't roll up, and everywhere else was going to charge close to $100 to even take a look at it. Jose said just come by any time today and he'll take a look. They were able to get my window back up which was a huge help as a short term solution, and quickly gave me a quote on parts I needed for the replacement. Great service and very friendly and informative, I'd be happy to come back for other services in the future. read more

Jim was quick, honest, and very explanatory with what my car needed. Highly recommended.

Honest repair shop. A different auto shop couldn't get rid of a warning light on my dashboard after replacing a part and told me I needed to replace more parts to fix it. Owner took a look, solved the warning light issue, and charged me nothing since I didn't need to replace anything. He spends the time to show you and help you understand the issues with your car before he recommends anything. Just overall great customer service. Bonus from covid times: He sanitized my car handles, wheel, and shifter after he finished working on my car. read more

Definitely, I recommend this business. Jose, the tech that checked my car was absolutely wonderful. He explained all the problem of my car and show me the parts that probably was the problem. He is not only a great professional but also very kind. read more

I have taken 3 different cars here now. So far each experience was very professional as well as honest. As a female it is difficult to find a mechanic not trying to pull one over on you! After being quoted $2,000 for a taillight harness at a different auto place, we took car 1 here. Both my sister and I come in and Jose took a look right away. Turns out it was a very simple fix! Nothing like what they had said to us at the prior auto shop. Car number 2 I was told my head gasket was blown and all sorts of other things, estimate was well over 6,000 to repair. So we called Jose to have him give us a quote. AGAIN not even close to what the other place had told us. At this point car 1 was still doing great! Car 2 gets fixed and is running wonderfully! Just this weekend I took car number 3 in. Car 3 was taken care of very quick, he showed me the old parts with a full visual explanation (love that!) I highly recommend to give this company a chance! Thank you José for your honest and respect! read more

The gentleman at this shop was professional and honest.. I took my car that had a problem with trunk closing.. he took a look at it and clarified it is a simple lock issue.. and fixed it right there without charging.. It is his honesty that impressed read more

I am not 100% sure who serviced my car but thinking it was Jose (it was today, 11/7/2017). My temperature gauge would spike while idling, sometimes driving. An auto parts store directed me to Santa Rita Auto (in a panic that it was worse than it really was - "Nissan's are notorious for major issues" is what they told me). Jose (?) stopped what he was doing to look at my car as he saw I was in a panic. He took a good amount of time looking at coolant, radiator, fan etc - adding fluid, cleaning things out. Simply AMAZING. He explained things to me, what to look for. Bottom line - it appears to be just fine, and I'm ever grateful to him. I did not know about this shop (I'm in Livermore) but I'm pretty sure this will be my "go to" service for my car. Thank you SO much. This place is great and I highly recommend it. read more