I recently took over a lease here about one month ago. I was already looking at the complex since it's extremely convenient for work and found someone on Facebook needing a take over and it was perfect. The front office staff has been really amazing. I have had an extremely bad experience with a sister property so it was a breath of fresh air. Reading previous reviews I feel as if maybe the staff here is new now because they have been nothing but amazing. They have been easy to talk to, they have offered help and support, and have been extremely friendly. I have also been able to contact them very easily. I needed maintenance once for a leak under my sink I put in the request and within an hour maintenance was here and got it fixed. So different than my experience at the other place. I saw a lot of people complain about dog poop throughout the community. However, every corner has a pet area with poop bags and trash. And it's been fairly clean. Again, the last place I was at they would take days to where the whole community could smell it. I feel as if tenants are not picking up after their pets, the tenants are the issue and you can only expect for maintenance to get to it at least within a day. The apartment itself has been really nice. There's plenty of storage and I have not once had a problem with parking. I have not used any of the amenities yet. However, there are two pools, a gym and barbecue areas that I look forward to using during the summer. I cannot express enough how much the transition here has taken the bad taste out of my mouth with the property management company to realize that the issue is with my previous community. Special thank you to Paige and Serina that guided us along the way to taking over this lease and have been super kind. Amber has also been amazing. And anyone else that has in someway contributed to a good experience. I look forward to staying here and renewing the lease again in August. We appreciate you. read more

Hello everyone, Please avoid these complex apartments or you will regret it at the end of your lease. After I lived for 9 years from June 2017 to July 2026, at the end on my lease they charged me for carpet and paint ($1521.42), our pre-move-out inspection was completed by the property's maintenance manager, and we were told our apartment was in good condition. I have a lot of pictures of the apartment conditions after I left. They never want to replace the carpet because we were told by the maintenance manager, the carpet conditions were ok, they do not count the wear and the tear after 9 years living in the apartment. Maintenance is the worst!! They always do some Micky mouse, instead of repairing appliances that dont work! We expended weeks without a working washer and dryer until they replaced. They will take over a week to even come in to fix anything because they said they were too busy At the beginning of my lease, I received a dusty apartment with dirty toilet, dirty carpet, broken blinds, and I still have those pictures, if you ever as costumer want to see it please contact me read more

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Do not live here. Our pre-move-out inspection was completed by the property's lead maintenance technician, and we were told our apartment was in good condition. The inspection paperwork reflected that everything was in fair and normal condition, and we were specifically told that no repairs or fixes were needed before moving out. After moving out, we were shocked to receive an invoice for nearly $5,000 in damages and charges. (We have pictures of no damages) When we tried to discuss these charges and get clarification, we were told that the Community Manager, who is supposedly responsible for these matters, does not have a direct phone line and would contact us. It has now been over a month, and no one has reached out despite multiple attempts to resolve the issue. The lack of communication, accountability, and the excessive move-out charges have been extremely disappointing. Based on our experience, I would strongly recommend looking elsewhere before signing a lease here. Please listen to the reviews and save your money for a better property! read more

The worst placed I have lived in the area. The manager Amber was extremely rude and literally has no people skills at all! We had an unfortunate event happen and she was extremely rude to us, I was 1 month postpartum with a newborn and she was truly the coldest person I've ever met. It is not hard to have human decency. I've also read previous reviews that state that the front office does not care about any of the people living at this complex and I would completely agree, You don't think it matters until you actually need help from the office or at least some communication. The assistant manager, however, is extremely nice and was very helpful in the situation. I wish she could be the manager hopefully one day soon! Not only was the living experience not so great. The actual apartment was dirty, and the appliances were very old and definitely needed some upkeep and renovation. We also had lots of ants and cockroaches, which was gross. The walls are very thin as well. You can literally hear people chopping food in the apartment over next-door and if you're on in bottom unit, good luck!! Go elsewhere that's my advice! Also, they overcharged us for everything when we moved out. They charged us $200 for paint when we never did anything to ruin the walls and $200 for just the carpet alone stating that there was dog pee when our dog is potty trained and has never had an accident. I've never owed money when moving out or a complex, they seem money hungry. read more

This community here is very peaceful and management and maintenance is very attentive to the needs of tenants Javier is awesome He tends to go the extra mile to make sure comfortability needs are met. :) So thank you to Javier for always going above and beyond read more

Absolutely please avoid this place!! This place is a horrible place to live and the staff in the front office are rude and very unintelligent!! Take my advice and overlook this apartment complex. read more

We do not recommend anyone should rent here! We moved into cockroaches , mice & spiders a few months later discovered BED BUGS!! For their own maintenance saying they were aware of the pest issues! Still allowing us to move into that condition! Told us it was our issue to take care of and they couldn't come in to clean up the mice poop! Mind you we only had the keys for about 24hrs! Our daughter had cancer is now in remission and asthma known of that is good! Serena & Amber in the front office are extremely rude and inconsiderate! Management basically told us the bed bugs was our problem. Blamed us for the bed bugs and slapped a $1400 bill on us! When calling multiple pest control and including code enforcement all investigated stating those bed bugs were definitely there before move in. Fair housing and code enforcement got involved because they did want to send anyone out there right away! Opening up the outlets also definitely showed they were previously there before move in. The way maintenance does things they probably painted over it! We dealt with bed bugs for over 4 months sleeping on the couch! Living out of trash bags! When we asked if we could move units they told us no and that instead could get us out of our contract. But yet still want to charge us over $2000 + to move out! When all of this is because of them! It has been a complete nightmare from Santa Rosa! Times are already hard and they definitely didn't make any situation better! They never once cared about the situation we were in. Maintenance is the worse!! Messed up appliances that don't work! We'd go days without a working washer and dryer. They will take over a week to even come in to fix anything. Our entire 8 months of being there were mentally hard! Living in this time of situation I don't wish on anyone! Did so much not only to our marriage , but just as a family! The only time they wanted to actually care and be nice when we reported them to corporate! Still not even that now charging us to basically move out when they basically told us to leave! They sent us 3 different statements and each statement including of portal had different charges !! read more

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I was told corporate would be calling me back its been over 2 weeks! Amber and Taylor have been trying to help me with getting corporate offices to call and they haven't contacted me. This all because I pointed out that there is no proof of inspection for something they charging me. If im paying for something I would like to see proof of inspection with in ny legal rights. Again Avoid living here! Because its the corporate office that is horrible and refuses to call anyone back. I will report them to who ever I need and blast them on everyone outlet until I get a call back. The regional Manager is Michelle at least that is what i was told! She never called me even though lied said she was. She shouldn't has a job related in service if she is going to ignore customers. Taylor and Amber should have her job. They treated us humble, kind and respectful. Honestly even the tone in Debbie's voice from their corporate customer care team was in shock again when Michelle still had not called. This company is not worth you ruining your credit or sanity. We've moved on to better, but not everyone can afford these charges the fact that they have not legal inspection proof it what upset me. So we might still look in to reporting. I emailed Taylor and Amber to please email my grievance about Regional manager to her direct boss. I may not pursue legal advice on how to prevent this for others. But also make sure this Michelle lady does better. Because I may have paid but I doesn't mean I won't be petty because I dont agree! They also blocked me on Instagram after i started leaving n g comments asking why I haven't received a call back but they had time to.post pictures. read more

I've reached out to management on 3 seperate occasions over the span of 3 months regarding an ongoing parking space issue in our area and still nothing is being done about it. Per our contract you are allowed 1 vehicle parked in your garage and 1 vehicle parked inside a parking space with a parking pass. As I write this there is a tenant with 5 vehicles parked inside (4 unauthorized) along with 3 other unauthorized vehicles parked inside from neighboring tenants. That's a total of 7 unauthorized vehicles parked inside our area between 2 apartment buildings alone. Absolutely ridiculous. So when the parking lot for our building is being taken up by all of these unauthorized vehicles (some of which are being stored for months on end without ever moving), we are forced to park a whole building block away and sometimes completely outside of the community even though we are following the rules. Absolutely ridiculous. My mother has a handicap and there aren't any handicap parking spaces near our building so she is forced to walk a notable distance just to park and get to and from our unit. All because there are known violators and the rules of our contract are not being enforced. According to management there is a tow company that's supposed to come and tow any unauthorized vehicles parked inside of the community but obviously that is not being done. read more

If you plan on moving in here please make sure to take photos of everything before moving & after moving out for proof.. and be ready to get hit with dumb fees after moving out.. We ALWAYS take photos of EVERYTHING when we move into new locations and so far this place has been horrible to deal with after moving out, even with proof of photos and documentations. Everything inside the apartments is cheap and half assed. Floods inside the apartments are a very common thing (according to maintenance)so be aware of that. There's dog poop EVERYWHERE! First apartment where we were able to hear the neighbors above and aside of us, walls are so thin.. If you have kids they aren't allowed to ride bikes OR EVEN use chalk. They're not family friendly. Many people who live there are planning on leaving or have left because of management and how shitty this place is. All in all, this place is VERY money hungry. good luck if you decide to move here. read more

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*Avoid this place* I absolutely regret moving here. If you have kids, stay far away from this place. It's not kid-friendly in the slightest--kids aren't allowed to just be kids here. They can't even ride their bikes or play outside or inside without disturbing the neighbors who are ridiculously rude about it. Feels like the property management and neighbors are actively trying to make life unbearable. The building is built cheaply, and it shows in every corner. The floors are so thin that you can hear everything above and below you, and everything creaks when you walk. The apartment itself is a nightmare. The stove is old, the fridge is disgusting, and the pipes constantly smell. There's a gas-like odor coming from the washing machine that never seems to go away. Even though we leave our shoes at the door, the carpet gets filthy so quickly. They have numerous walk throughs, more than I have ever experienced at other apartment complexes. Usually it's one a year. There have been 5 walk throughs while living here. They also don't take off their dirty shoes tracking in dirt. Keep in mind it's a carpet unit, the carpet is cheap. The bathroom layout is terrible we have carpet near the skins which is disgusting and door that closes to the toilet and shower it's a tight squeeze. The front desk staff is extremely unhelpful and rude. It's like they're just there to make you feel unwelcome. They provide numerous evictions notices like it's their weapon. I heard they have done this to other families in the past. They also don't care about your privacy will have the notice open taped on your door for everyone to read. This is a breach of privacy. They really want us to leave, like how they pushed other families out. I can't just get up leave with kids. This place is a total disappointment, and I would strongly advise anyone with kids, family to look elsewhere. There are definitely better places out there. If I could go back in time, I'd never have chosen to move here. Please note: the MG Properties have numerous of lawsuits in California - failed to return security deposit to tenants in compliance in CA law, charged late fees that were higher than permitted by CA law, withheld security deposits without providing an itemized statements and invoices read more

Santa Rosa apartments so sad to say good bye! This has been the best living experience I have ever had. This place is a community full of loving families who look out for each other and gather together as one. The girls in the leasing office are amazing and the maintenance team are great and very friendly. I am so thankful to have had the experience living here! We will miss it here! read more

5 star review for the professionalism showed by the triple threat Taylor, Amber and Briana!!! I'm a single father of 4 and the kids and I were recently thrown to the curb by a slumlord with little to no time to find a place. With the way the market is right now with everything it was pretty much impossible to secure a home for my kids and I. After turning in countless applications for house's, town homes and apartments and paying application fee after application fee I was still in the same Place I was 20 days prior! Clueless on where we were going to sleep! Till I found Santa Rosa Apartments and their amazing staff! I just want to say a huge thank you again to Taylor, Amber and Briana for all your help getting my kids and I into the apartment! WAIT!! I can't forget Stewart! Thanks for your help too! read more

LOKE ELSEWHERE!! This management team showed me a staged home and told me mine would look exactly exactly the same. That was not the case! They tried to move me into a unit where all the bedroom windows were caulked shut from the previous tenants. Yes- caulked shut, you cannot open them! The refrigerator was broken and unable to use, and you couldn't even open your dryer door to get your clothes out because the accordion style doors were larger than the space available, and the "new" floor looked horrendous. Still getting the run around from this money hungry, cold "business." The only response I received was from this AI generated "Maggie G," saying they contacted me on the 25th to address my concerns and misconceptions. That's laughable! Well, Maggie... I checked my email & call records and nobody reached out to me on 8/25- no communication since your office manager decided to keep my $500 for a unit that was not ready to rent. Lingering questions, misconceptions? A transparent process?!? Your verbiage needs to be worked on a great deal, your scripted responses are not a one size fits all! read more

This is exactly the Tom foolery people have to go through when they move out. Besides the normal wear and tear. We have never had any pets; not even a gold fish because I have a 5 year old with lung disease who is on oxygen and can't have pets. So please explain to me how we had a pet?!? And they are refusing to show proof when the carpet was replaced. read more

Santa Rosa Apartments - Apartments Near Me - Wildomar, California

Overall the apartments are super nice , spacious, and more than enough storage. quiet neighborhood, friendly neighbors and close to a lot of places to shop. The prices have gone up like crazy since we first moved in which is a down side.. But no park for dogs or kids. Landscape isn't kept up on, and most service calls and fixed just enough to get by. read more

Leilani Thompson is the best! Helpful, professional and most importantly friendly. From when my family moved in last summer 2020 to answering any questions I have, she's always willing to assist. Thank you Leilani!!! Santa Rosa is lucky to have you!!! read more

To future prospective tenants, the insulation at these apartments is beyond terrible if your neighbors are awake at all hours, then so are you! You can hear everything. The front doors automatically slam shut, unfortunately if it's early in the morning you will be awakened by your neighbors. The appliances are outdated, dishwasher does a crap job, the washer doesn't fill with very much water, you have to do small loads if you want your laundry clean. read more

This property is beautiful and the people in the office are friendly and welcoming, especially Amber. She answered all of our questions (we had a lot) and was patient with us. We aren't looking to move until the beginning of next year but this property is definitely on our list. Thank you for making us feel so welcome Amber! I recommend checking this property out. read more

Toured Santa Rosa with my fiancé recently and we both liked the spaciousness of the floor plans and that garages are available. We ended up renting elsewhere only because the commute to and from San Diego was a bit more than we were looking for, but the office staff was very friendly during our visit and followed up afterward to check on our status. read more

UPDATE: we are now only allowed to pay rent online, let me start off by saying I have been living here for 3 years and NEVER have paid late. I go to pay on the 3rd when i am getting off of work and their website keeps doing the rainbow wheel while processing my charge saying payment in progress and wouldn't move forward from there. Tried again at 1221am and it finally went through and they will NOT WAIVE my late fee because they are stating I didn't login until after 12am, no that is when it finally went through. Ridiculous ! Just moved in a couple weeks ago I absolutely love the place. Very accommodating to my needs, anytime I've had an issue it was handled right away. Staff is super friendly!! I am all about customer service and they are on top of it ! Maintenance guys are super sweet and quick to fix things right away. The grounds are kept so beautiful and it's so quiet and peaceful. So far all the neighbors that I have met are super friendly as well ! This is like resort style living. I couldn't recommend it enough ! read more

I want to give a HUGE shout out and thank you to the maintenance guys that helped me with my problem. They showed up within minutes and went above and beyond to make things right. Definitely my hero's :) read more

The staff at Santa Rosa really helped all of my needs when it came to my apartment whether it was Taylor, Amber, Serina, or Shantille they made it all happen. I highly recommend choosing these apartments for your place to stay in Wildomar. read more

After our first month here im pretty darn happy with our 3 bd apt home. Very well kept grounds and nice amenities. Staff keeps this place clean. read more

I liked it here when we were living here but as soon as u leave they just bill bill bill !!!! My bill was $3000 this is just crazy !!!!!!!!

Thank you Leilani for taking time with us yesterday. You were extremely caring about our situation trying to find a place to call home. Your apartments were full however you went the extra mile and tried to help us with another location. After we did find an apartment to rent you chose to pick up the phone and call us with extreme concern for us. This is great humanity and customer service thank you again Leilani keep up the great work read more

This apartment complex is disastrous. The office doesn't care about their community, they will never help you when you go talk to them at the front office . There's harassment that comes straight out of the office, security guard, and maintenance workers. They allow tow trucks and security guards to do whatever they want with peoples car even when we have parking permits. I highly recommend for nobody to move into these apartments. They are disgusting and they don't take care of their buildings. read more

I had lived there over 4 years. Very run down. Maintenance is very slow or non existent!! The apartment above us had a water leak. Came home to a mess. They removed the drywall and put up blowers for 4 days. We had to stay at a hotel. Management never called to tell me what was going on!! They never offer any compensation whatsoever!! Worst place I have ever lived!!! read more

We are new tenants at Santa Rosa apartments. Leilani is the best. She is so easy to talk to and really helped us to find the right place. The staff at Santa Rosa are all very friendly and helpful. read more

Santa Rosa is a sweet and quiet residence. However, they've attempted to implement parking rules several times but never actually enforced them. They finally stated they hired a towing company (they've done this several times) so all units despite the amount of residents, gets ONE parking pass. All others must park in the garage or the street. So anyone with more than two cars must park by the field or in the ACTUAL turn lane off the street. The sad part of this is, there are still several cars WITHOUT passes parking in spots right in front of my apartment after 9 pm. So because they can't seem to enforce a single damn thing, a thousand people are parking in the muddy field, getting their windows bashed out. Hopefully some poor woman with small children isn't in danger. Good job Santa Rosa. Good on ya. read more

I have lived t Santa Rosa Appartments for five years. My great experience started out with the staff. Brianna was the best, and helped us out with making our move. Moving is a stressful time and Santa Rosa was awesome. They made us feel at home even before we moved in. Living there five years I can definitely say that it is a nice place to live. They also have wonderful amenities that are hardly ever busy. read more

This place is the WORST. "Love where you live" is their motto. What a joke. Where dobi start. Maintenance.. I asked for my linoleum flooring to be fixed because it was peeling in major traffic areas. Even marked all areas with blue painters tape x's. They fixed 2 out of 5 places. I then had to request another service to fix the other places. They fixed one more. I've had painters tape on the entrance of my bathroom for a year because I refuse to request another service. Neighbors upstairs are rude and make loud thud noises as late as midnight and I have been woken up by them many times. As well as threats by them that the staff doesn't acknowledge. Parking is a joke. Rent is never a set amount so you never know how much you have to make each month. This place is the worst place I've lived and I'm so glad I'm leaving. read more

SAVE TIME AND MONEY, DONT EVEN BOTHER!! Rented for about a year and couldn't wait to get out!! Counted down every second of every day until the lease was over!! The place is beautiful, don't get me wrong. Looks can be deceiving, so don't be to quick to judge a book by its covers. Customer service sucked. The staff is friendly and nice, but didn't do jack squat to help you or resolve any issues. They do "Annual Inspections" but it wasn't so annual. People came in and out of our place at least 4 times during the 9 months we lived there. They do it whether your home or not... An invasion of privacy! They also do nothing about noise complaints. Your neighbors can be as loud as they want. They don't care. For the past year we lived there, all the tenants in the same complex moved out all because of one person. They'd rather lose business. Bravo Santa Rosa!! We've helped you lose more business by telling all of our friends and family to not rent from you! read more

I called 5 time throughout the day for an emergency and they won't pick up. Left 2 voicemails. I need to speak to the office regarding an urgent matter. Thanks for answering and returning your call. read more

By far my favorite complex ive ever lived at. Lived here 3 years and Bre always been an amazing help anytime I needed anything.

Lived here for almost 3 years, raised my 2 babies here and loved it! Melinda was an awesome property manager and was all extremely nice and would always work with you if you were a few days late with rent. I always complied with the rent policy according to the supposed property management company, all of the sudden Melinda is gone and some nasty new property manager is there. So rude and inconsistent that I had to go above her head to corporate just to get things fixed or get Straight answers. Extremely shady! Took us to court when we were late on rent even though I had previous approval through old managers in numerous emails. The manager said it didn't count because I didn't have her sign them! I had lived there over 2 years!! I tried to pay rent at the court only To have their rude attorney tell me " to use the money to get a new place this weekend" only to find out our unit was going for over $400 more then we were paying, that's why they wouldn't work with us Don't waste your time or money the management is horrible and apartments read more

Most unprofessional, laziest and rude management I have ever experienced. I was home and noticed that water was coming through the bathroom vent in the ceiling. We called the emergency line and let him know what was going on, he told that he was aware of the problem and that there would be a lot more water coming into our apartment because the apartment above us had flooded. What was insane to me was that he knew a lot more water would be coming into our apartment and never came down to warn us and give us a chance to move our belongings. Water started coming through the walls and pouring out of our ceiling fan. He told us he would come back down once he finished sucking up all the water upstairs. He showed up about 4 hours later and pulled up our carpet in the living room and told us that in between our walls would dry with time without opening them up. I ask him about the fan, he tells me to let it dry out for a few days and it should be fine. I explained to him that I didn't think that's how it works...it's electrical and there was water coming out of it. Yet, he didn't do a thing and left. The next day NO ONE from the front office contacted us to let us know what was going to be happening, finally around 4 o'clock I get a knock on my door and it's a restoration company coming to see the damage. So they check everything and my living room and bathroom ceiling is filled with water and they let me know that they are going to have to tear down 2/3 of my ceiling and that we will have to be out by the next morning for at least a week. So we go to the leasing office to see what our next step is and we spoke to the assistant manager Amber, who was so unbelievably rude and unprofessional and told us that it's not their problem and that I needed to contact my renters insurance. So kicked out of my apartment with my car packed full, I'm sitting in the parking lot trying to figure all this out as I'm 6 months pregnant. After speaking to my insurance agent she lets me know that by CA law they have to either reimburse us for our hotel or get us in another unit since the flood was not my fault. After arguing with Amber about it, she finally agrees to get us in another unit but that it will take us a couple days all while being rude and letting it be known she's not happy she's having to do HER JOB. I tell her that's fine and that we can stay at a relatives house until they have a unit available. A couple days later we get a call saying the unit is ready and to come get the keys, I explained to Amber that we couldn't get our belongings out of the old apartment until they were closer to being done with fixing the flooded unit because they had it heated to above 110 degrees in there with fans going and I'm six months pregnant and can't be breathing all that stuff in. She said that would be fine and to just drop the keys off as soon as we were finished moving. After walking into our "new" unit and doing our evaluation we realized the dryer and heater didn't work meanwhile it was winter, neither drains in my bathroom worked, the paint was still wet on the garage floor, blinds and drawers were broken, the whole thing was completely filthy with old ant traps in my pantry, a hair ball the size of my fist I had to pull out of my tub drain before I could even shower, and the old tenants dishes still in my kitchen cabinet. We put in a work order and they showed up the next day and rigged most the stuff as fast as they could. At this point, I call Amber and explain EVERYTHING to her and ask if my rent to be prorated after being out of our apartment or things not working properly for about 2 weeks. She then talks to me as if IM THE PROBLEM and stated that she would contact the manager Briana and see what she could do. I get an email from Amber saying that "it took longer for us to get out of our apartment then they allow (even though we weren't allowed inside the flooded unit!) so that our prorated rent would go towards the rent for the flooded apartment. Also that she knows we've been in there for a few days but that she could send somebody over to clean it if I like but that's about all she can't do for me." I was dumbfounded to say the least and obviously had already scrubbed the apartment myself like I was going to live in someone else's filth, I call the regional manager 3 times and still to this day have never got a call back. Now my lease is up and there is no way im renewing my lease (mind you I'm 2 weeks away from my due date and in 2 days moving to The Gables that are .5 miles away instead of just staying here because I REFUSE to give them anymore of my money!) they sent me a survey to ask why I am moving out and not staying with them, I give a short but detailed version of basically this review and Briana calls me and wants to touch bases with my survey and NOW see if their is anything they can do for me, I have called her back twice and left voicemails and still no response read more

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I was fortunate to be able to live there twice and both experiences were amazing. My first apartment was when they were building a brand new phase and I absolutely adored my apartment. Second was just as good. Management has always been amazing professional and always so personable and genuinely. It was the same with maintenance. All of my work orders were done in a timely manner and I would still be living there if my job hadn't taken me out of the area. Thank you for the great memories and for giving me an experience of feeling appreciated as a resident. read more

This place is going down hill we have a family of 6 and its seems like we should change the name of the apt to Senior living! the staff has too much time on their hands. Rules just keep coming weekly seems like. New one should have to try and tip toe in your own place! This is apt living people. No music and the TV to loud Really Get a life! its bad enough we are told that the children are to ride bikes, skateboards what every they have to on the out side of the premise really! Then came the cars, parking sucks here it was fine before then came the one car rule that is totally ridiculous with all of us that are not working. That is all we need a 275.00 tow from a place that we are paying over 2200 a month to live. No pool no bbq's no gym. I think we should get refund for part of our rent. Whats next? Tickets on our cars for it being in a parking spot for more that 24hrs Really! what if you have a day off and you don't want to move you get your car towed. Ridiculous! read more

Great people to work with, management always there when we need them. maintenance always on time fixing items that need repair. Leilani , Amber and Brianna are very professional. read more