Imagine REI and Marshalls had a wild night together and nine months later, out popped Sports…read moreBasement. It's enormous -- the kind of enormous where you half-expect to find a lost civilization in the camping section. And somehow they have everything. Outdoor gear, bike shop, rentals for basically any activity you've ever considered trying drunk at a party, lift ticket discounts... if it involves fresh air and mild suffering, they've got you covered. Now let's talk about the Basementeers membership, because it deserves its own paragraph. Twenty-five dollars. Once. For life. That's not a typo. For the price of a mediocre cocktail, you get 10% off forever, plus occasional 20% Friends & Family discounts. I've made worse financial decisions in the same afternoon. The staff is friendly, knowledgeable, and seemingly immune to the judgment you'd deserve for asking "what's the difference between hiking and walking." Basically: go. Join. Buy things. Touch grass -- they sell gear for that too.

Improvement yes! This review is about the Pre loved used gear section of the store in Santa Rosa. I…read morewould say this is for corporate, who is making the decision on the amount of credit someone receives for their trade in. I have been trading in with the Preloved department for 5 years. I like the program because the items don't end up in the landfill and someone else can use a perfectly good item. I used to love trading in and the credit was 25 to 30%, then it went to 20% then it went to 10% and now 5% for street items. I do understand camping gear is more than 5%, not much more. I would really hate to see that section go under and not be used the way it was intended, when the program was created. I imagine fewer people are bringing items when they only receive 5% on street items. I brought a street item in, which was a very nice new woman's backpack, with the tags, for $65 not including tax. I received $3.25 trade-in, that's 5%. The down grade is very disappointing. The profits could be shared, the store credit ends up going back into the store. Good luck, maintaining this section due to policies. Please reevaluate before it's too late, check for decline.

My husband has been in work out mode and "play it again sports " has been so helpful guiding us and…read morefinding all the things he's needed to get started. Everyone in the store is happy and knowledgeable and takes the time to find out what ur work out goals are. Large selection of new and used and very reasonable prices Thx again for the on going support

stupid us; we paid $599 for a bike Merach and Amazon are selling for $379. bike is fineread more

Diana the cashier, she was so sweet! So was the gentleman greeting at the door…read more What I loved about my shopping experience today was the fact that I recently got back into the gym after 9 long years of giving up. We came in wanting a pair of Gym gloves for my husband & myself wanted a bar mat & ankle supports (which I've never used before) until she said don't give up everything is new to you. Try these next few steps to help you in your journey. I felt her being genuine with me and not just trying to sell me another item. Thanks again.

These guys are jerks. Wife mistakenly bought football cleats on clearance, not realizing there's a…read moredifference between soccer and football. She brought it back less that 24 hours later and they refused to exchange or refund. Could have done the right thing, but hid behind inflexible policy. Hope it was worth it jerks, you lost our business for good. We'll never shop at a Dick's again. The name is apropos, they are dicks.

Great store with staff that is always ready to help, it may get busy and take a but more time but…read morethe quality of the quality of the products and the great staff is awesome.

I had a very frustrating experience with Sportsman's Warehouse in Rohnert Park…read more I placed an online order that showed an estimated delivery date of June 11, 2026. The next day, I checked the website and saw the exact item was available in store. I called the Rohnert Park location and asked if they could simply switch my online order to the inventory they had in store so I could start my 10 day waiting period sooner without having to cancel and reorder. I was told that would not be a problem and that I could come into the store and begin the paperwork. After driving to the store and waiting about 45 minutes, I was told something completely different. They said I would have to cancel my online order and place a brand new order for the one they had in stock. That was not what I was told on the phone. I declined because my original online order included a $120 Sezzle promotion that reduced my total cost. Canceling and reordering would have meant losing that discount. I left the store disappointed and decided I would just wait for my original order to arrive. What really made this situation unacceptable was what happened afterward. The same day, someone from the store contacted customer service regarding my order. Then today, I received confirmation that my online order had been canceled even though I never authorized anyone to cancel it. WTF? Why would anyone cancel a customer's order without their permission, especially when they did not even process the in store purchase I originally came in for? I specifically chose to keep my online order because I did not want to lose the $120 promotion. I wasted time driving to the store, waited nearly an hour, was given conflicting information, and now my order has been canceled without my consent. This entire experience has been incredibly frustrating and reflects a serious lack of communication and customer service.

I have long thought Big 5 is underrated. If you want good sports gear for far less than the…read morecompetitors it's a great place. It's not the nicest cleanest nicest store in the world and while helpful the staff isn't the most amazing. But if they have what you need you can't beat the price.

Good part: a lot of goods and products…read more Bad part: a men's Fila brand pair of shoes has bed quality. It broke into a hole after 6 months. One male guy in charge of taking out shoes for customers lies to me (right after realizing that I am trying to get a compensation for the broken shoes). Never go back to this store anymore.

I wouldn't even give this place 1 star but have no choice I do not recommend this place at all. All…read moreI wanted to do was Exchange my husband Father's Day gift for a black jersey it's not like they losing business with a dam Exchange and they guys attitude about it was horrible customer service do not go here your better off going to Dicks sporting goods or other sports store never going back this is a bull shit place

Bought my husband a shirt for Christmas. Specifically asked about the return policy because this…read morewas a gift and we were traveling. When I return to the store on January 4, well within when I was told I could return the item, the manager refused to honor what his employee had told me regarding holiday returns. Shocked that these ridiculous, deceptive practices still exist in retail today.

the staff at REI Santa Rosa shoe dept are very knowledgeable and helpful, and took the time to…read moreexplain the features

1 STAR -- Extremely Disappointing Experience…read more Absolutely horrible experience at the REI bike shop. I brought in my own wheel to have a hub swapped, and I was initially quoted $140 for the job. I received an email saying the wheel would be ready in four days, so I waited. Four days came and went -- nothing. After I reached out, I finally received a call two days later telling me they hadn't even started the work and that the price was now going to be another $100 for spokes. That was completely unacceptable. I already had access to the correct spokes for around $20. If there was going to be an additional charge, that should have been communicated clearly before taking the job and making me wait nearly a week. Then, two days later, I get another call saying the wheel is ready. Except it wasn't really "ready." They essentially built the wheel and handed it back bare bones -- no tire installed, no cassette installed, and no rotor installed. And here's the part that really irritated me: they wanted to charge me another hour of labor just to install the cassette. We're talking about installing a cassette onto the freehub -- something that takes minutes. I was honestly shocked. I've used this same REI bike shop in the past for a similar wheel build, and the experience was completely different. A few years ago, I paid around $140, and the wheel was properly put together without all of these additional charges and headaches. This time, the whole experience felt like they were looking for every possible opportunity to add another charge instead of actually helping the customer. The lack of communication was just as frustrating as the pricing. To make matters worse, I was asked to sign a release of liability essentially because I didn't pay extra for them to install the tire and cassette. At that point, I couldn't help but feel like the entire experience had become ridiculous. A bike shop should make things easier for the customer, not turn a straightforward repair into a series of unexpected charges and delays. I won't be returning to this location. After being a previous customer, I expected much better. Extremely disappointed and definitely not the level of service I expected from REI.

I have been a loyal shopper Sonoma Outfitters since 2017. They stock everything I need, from…read morequality hiking shoes, to water proof rain gear. And all at competitive prices. On a recent gift hunting trip, I walked into a nearby shop to pickup a birthday present for my wife. I found exactly what I was looking for, however I not a single store associate would even acknowledge my presence. I then thought to myself, "I wonder if Sonoma Outfitters would these?" Sure enough they did and had other options as well. And of course, a salesperson helped me navigate through my decision and took the time to answer my every question. I love this store and hope they remain part of our community for decades to come.

if i could give ZERO STARS I ABSOLUTELY WOULD. my boyfriend and i came in here today to browse and…read morewhen we walked in none of the cashiers/associates greeted us or even acknowledged us. as we continued browsing i noticed one of the associates kept going back and forth and staring at my boyfriend (my boyfriend happens to be black and he happened to be only black person in the store) and that made me feel uncomfortable because i genuinely wanted to buy myself something but the way the employees made me and my boyfriend feel left a distaste in my mouth. please train your staff to be more welcoming towards customers and to stop assuming any person of color that comes in is going to steal something.

These guys are simply the best. Why would you go anywhere else? I've been coming here the last few…read moreyears for all my local fishing needs; weights, hooks, line, rods etc for halibut, salmon, rockfish, etc. They always have what I'm looking for and the staff is super friendly, knowledgeable, and without any attitude. Recently, I walked in to see if they could help me rig up a jig for bluefin tuna out of San Diego. Not only did they have the jigs, Mike, the manager, helped me pick out a pack of 4x strength 6/0 hooks and a pack of owner 250# split rings to upgrade the jigs for the monster sized tuna. Then, on the spot, he installed the beefy hook, moved the assist hooks, and rigged it with 3' of 200# mono. Amazing service and knowledge! This rig looks like a tuna magnet and it's rigged the right way. Always super impressed with OPS!!

I drove, 20 minutes, arriving at noon on a Wednesday. The sign clearly states open 7 days a week,…read morefrom 9-6. It was closed and remained that way for 15 minutes. No "Out to Lunch", "Be Right Back" or any helpful information. Poor customer service and waste of my time. This is why people use Amazon Prime, for better prices, better selection, and fast service, with great return policies, and no attitude of the red baseball cap wearing kind!

Two years ago, Kaiser podiatrist told me to get my shoes here. I have orthotics. I went somewhere…read moreelse, but this time I went to Fleet Feet. It is an incredible store with much selection, but the way they analyze your feet (high tech), and figure out what type shoe may be good for you, is impressive. The service is phenomenal. I will always go back to this store, even though it is a trek for me. Well worth it.

Stores like this shows why brick & mortar shops go out of business and people shop online instead!…read moreI would rather order ten pairs of shoes online, try them in the comfort of my own home and return the ones that didn't work out than to step foot in Fleet Feet again. The moment I entered, no one greeted me (though, subsequent customers all got a warm "Welcome In"). I waited in line at the cash register while a customer was being checked out with employee #1. Customer left and employee #1 says there are 2 customers in front of me. So I walk around and check out their shoes. I was referred to Fleet Feet from my podiatrist who recommended I come in for Oofos. I do not like to wear socks (unless going hiking, I wear socks with my Altras) and just wanted a pair of slip on shoes for everyday wear. I saw Oofos had a pair of slip on shoes and thought I would try those on so I waited. I watched 3 customers come in and they were all greeted with a "Welcome In". I watched Employee #1 help a customer in front of me and employee #2 help the second customer in front of me. Employee #3 was finally done and walks up to me and tells me "My shift is over, employee #1 or 2 will help me when they are done". I waited for 30 minutes, had to renew my parking too! It wasn't just the wait, I dont mind waiting for good customer service. At around the 30 minute mark, employee #1 who was still with his customer, walks over and asks how he can help me. I felt like he was just trying to push me out at this point. Why are you NOT giving me individual attention as you are with your current customer? I told him I have bunion pain and looking for an everyday slip on shoe. He did not suggest any items to help with my bunion pain. He did not even acknowledge my bunion pain. I mentioned I dont like wearing shoes with laces and noticed the Oofos had a pair of slip on shoes I can try. He told me to go to Beck shoes instead. I asked if I can try on the Oofos slip on shoes. He said they are limited sizes (I found out after, because that style was discontinued) and grabbed me a pair of 7.5. I tried it on anyways but it did not fit because I am a size 8. I put the shoes back, walked out the shop and will never be back again. May I suggest that Fleet Feet operate on an APPOINTMENT ONLY basis given the individualize one-on-one service that can take up to 45mins-1 hour. They have a foot scan and that can take up to 10 minutes to scan, interpret the data and explain findings to their customers. I was not offered the scan either so I will not be back!