My husband has worked with Play It Again Sports for years in his PT practice. With the rains…read morecoming, I wanted a new, simple treadmill for our home gym. Once again, Play It Again Sports delivered and set up the perfect equipment for our needs.

I stopped in today looking for used women's softball cleats. I didn't find any, but the customer…read moreservice was outstanding! Steve was friendly, attentive, and made sure everyone got the help they needed as he acknowledged everyone in the store. Having employees that are knowledgeable AND personable is a rare find these days! The place has a great selection of inventory, and I'll definitely be back when I need some more gear.

I had a great experience at the store, thanks to Gage and Chuck. They were very helpful in guiding…read moreme to my new favorite running shoes. First time purchasing Brooks running shoes! Their attentive listening and knowledge made all the difference (and they were putting up with some customers BS). Thanks guys.

Went to buy a gift for my son and no one approached me as I was browsing…read more I walked up to the chasier and everyone looked very miserable to be working and Brandon didn't greet me or crack a smile and awkwardly ringed me up....

Great store with staff that is always ready to help, it may get busy and take a but more time but…read morethe quality of the quality of the products and the great staff is awesome.

I had a very frustrating experience with Sportsman's Warehouse in Rohnert Park…read more I placed an online order that showed an estimated delivery date of June 11, 2026. The next day, I checked the website and saw the exact item was available in store. I called the Rohnert Park location and asked if they could simply switch my online order to the inventory they had in store so I could start my 10 day waiting period sooner without having to cancel and reorder. I was told that would not be a problem and that I could come into the store and begin the paperwork. After driving to the store and waiting about 45 minutes, I was told something completely different. They said I would have to cancel my online order and place a brand new order for the one they had in stock. That was not what I was told on the phone. I declined because my original online order included a $120 Sezzle promotion that reduced my total cost. Canceling and reordering would have meant losing that discount. I left the store disappointed and decided I would just wait for my original order to arrive. What really made this situation unacceptable was what happened afterward. The same day, someone from the store contacted customer service regarding my order. Then today, I received confirmation that my online order had been canceled even though I never authorized anyone to cancel it. WTF? Why would anyone cancel a customer's order without their permission, especially when they did not even process the in store purchase I originally came in for? I specifically chose to keep my online order because I did not want to lose the $120 promotion. I wasted time driving to the store, waited nearly an hour, was given conflicting information, and now my order has been canceled without my consent. This entire experience has been incredibly frustrating and reflects a serious lack of communication and customer service.

Not sure what happened to the people who gave the low ratings. We really liked this place. We went…read morefor chairs for the cotati accordion festival. A young man - wish I remembered his name - was so helpful. We ended up finding the perfect seat, a folding love seat. They let us buy the floor model and we had the best time because of that chair - it was so comfortable. Thank you to all of you at Big 5- you really helped make our weekend fun and the chair was a real value too!

I have long thought Big 5 is underrated. If you want good sports gear for far less than the…read morecompetitors it's a great place. It's not the nicest cleanest nicest store in the world and while helpful the staff isn't the most amazing. But if they have what you need you can't beat the price.

I wouldn't even give this place 1 star but have no choice I do not recommend this place at all. All…read moreI wanted to do was Exchange my husband Father's Day gift for a black jersey it's not like they losing business with a dam Exchange and they guys attitude about it was horrible customer service do not go here your better off going to Dicks sporting goods or other sports store never going back this is a bull shit place

Bought my husband a shirt for Christmas. Specifically asked about the return policy because this…read morewas a gift and we were traveling. When I return to the store on January 4, well within when I was told I could return the item, the manager refused to honor what his employee had told me regarding holiday returns. Shocked that these ridiculous, deceptive practices still exist in retail today.

While not the largest REI store, it fits the bill for what you may need…read more While REI is known to be quite expensive, they excel in their inventory and customer service. Never had an issue at this location and enjoy their yearly sales to grab items I've bookmarked. Location is also quite nice as there are other stores nearby for other goods if needed. I'd give this location a solid B to be honest.

Worst customer service! Pushed me into getting their credit card with the promise of $100 credit to…read moreuse in store. Fraudulently charged my credit card that I took out to get the hundred dollars and now refused to give me back my money that belongs to me and the promised $100.00. I canceled That cc and won't be going back to that store. The people in the store are particularly combative, rude, antagonistic. I had a horrible experience with Alex who apparently is a manager, but doesn't act like one. She did not manage the situation at all. Instead she further antagonized me and escalated the situation. She raised her voice at me, accusing me of something that I actually wasn't doing. I was just trying to get clarity on what the staff was doing and why my credit card got charged against my consent. There is so many other places you can buy the same merchandise for less money. I encourage you not to support this store. It's not what it used to be. I will never shop here ever again.

L ook, if you're wandering through Montgomery Village and haven't stepped into Sonoma Outfitters,…read moreyou're essentially evolutionarily stunted. It's the local heavyweight for anyone who wants to look like they could summit a mountain, even if the only peak they're hitting is the top of a wine flight later that afternoon. * Premium Selection: They've curated a lineup that hits all the high notes--Paragonia and Kuhl for the rugged soul, and even Vuori for when you want your performance gear to feel like a soft cloud. * The Footwear Holy Grail: This is my primary depot for Olukais and "birkies." Their shoe selection is broad enough to satisfy even the most discerning footbed enthusiast. * Vibe and Locality: It's a cool, local spot that manages to feel authentic in a world of cookie-cutter retail. It's the kind of place where the gear is actually better than your weekend plans. Truly a great store that keeps the Santa Rosa outdoor scene looking significantly more competent than we probably arep

I have been a loyal shopper Sonoma Outfitters since 2017. They stock everything I need, from…read morequality hiking shoes, to water proof rain gear. And all at competitive prices. On a recent gift hunting trip, I walked into a nearby shop to pickup a birthday present for my wife. I found exactly what I was looking for, however I not a single store associate would even acknowledge my presence. I then thought to myself, "I wonder if Sonoma Outfitters would these?" Sure enough they did and had other options as well. And of course, a salesperson helped me navigate through my decision and took the time to answer my every question. I love this store and hope they remain part of our community for decades to come.

I drove, 20 minutes, arriving at noon on a Wednesday. The sign clearly states open 7 days a week,…read morefrom 9-6. It was closed and remained that way for 15 minutes. No "Out to Lunch", "Be Right Back" or any helpful information. Poor customer service and waste of my time. This is why people use Amazon Prime, for better prices, better selection, and fast service, with great return policies, and no attitude of the red baseball cap wearing kind!

It's temporarily closed now so no fishing stores in Sonoma county , guess we have to to expensive…read moreDicks sporting goods or locked up Walmart to get Ang fishing related gear