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    Sapphire Therapy - Miami Lakes

    4.3 (26 reviews)
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    Services - Sapphire Therapy - Miami Lakes

    Therapeutic massage

    Reflexology massage

    Sapphire Therapy - Miami Lakes Photos

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    The text from Lucy with UNCLEAR booking instructions

    I called on Monday for an appt. I spoke with a Lucy and she informed me that my appt would be at 10am. 15 mins for paperwork and my massage would start at 10:15. She then texted me a link that advised me to pay a deposit via cash app or Venmo to reserve the reservation. I paid via Venmo the next day. I arrive for my massage on Wednesday morning, no one in the front to greet me. I see paperwork on a desk so I start filling that out. The therapist walks about another client and asks me my name and informs me no appt. I call Lucy and she responds that I never called her back and that I needed to make the deposit within 30mins. None of that was said on the phone or was in the booking instructions in the text message. She asks me to wait while she tries to get another therapist. I am at the facility for almost 30mins at that point. I call back and she informs me that she cannot get another therapist and to come back in the afternoon. I said I can't do that because of my kids. She goes on to insinuate that it's my fault and that she for sure told me 30mins. My thing is that information should be included with booking instructions. Additionally, why accept the money for the deposit if I don't have appointment? I am 3 weeks post op from a major surgery and you are sitting her arguing with me about an appt that you failed to provide with proper information instead of apologizing and making it right. I was going to purchase a package. You need to revise your booking policies and procedures and be clear about what they are so people's time is not wasted. Have some consideration for us girls coming out of surgery. This place was closer to home but I will drive further and pay more to avoid the inconsiderate manner in which I was treated today. She did refund me my deposit which was nice I guess.

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    4 years ago

    Ok Service if you don't need any pressure during your massage. Only 1 lady can translate for English speakers.

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    Dania L.

    According to our records this person have never been our customer.

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    7 years ago

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    4 years ago

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    5 years ago

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    Dania L.

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    9 years ago

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    5 years ago

    Exelente lugar la la chica de la recepcion muy gentil y belkys la masajista espertacular 5 estrellas

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    Dania L.

    Muchas gracias por tan generosas palabras.

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    8 years ago

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    6 years ago

    Great one hour, post op lymphatic massage. Great in cleanliness, politeness, and bedside manner! Purchased the 6 session package.

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    5 years ago

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    Dania L.

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    7 years ago

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    9 years ago

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    9 years ago

    This place is a great place to go and if you need care after your procedure. I would recommend this place to anyone who needs a massage

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    7 years ago

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    Ask the Community - Sapphire Therapy - Miami Lakes

    Review Highlights - Sapphire Therapy - Miami Lakes

    This place was recommended by a friend of ours and Dania is such a pleasure to deal with and knows what she is doing.

    Mentioned in 3 reviews

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    Hand & Stone Massage and Facial Spa

    Hand & Stone Massage and Facial Spa

    4.0
    (75 reviews)
    1.3 mi
    $$

    Pampering I must say!…read more I have been coming to the Hand and Stone Miami Lakes for a few years now. I have been a member on and off a few times. I can't seem to stay away. My original Facial Girl left a bit after Covid... but I've been seeing Claudia! ( but all the techs are amazing) Claudia would be my preferred she is just amazing and knowledgeable. She analyzes the skin and provides options on the services that my skin may benefit. My skin is VERY sensitive so many times I'll choose for the sensitive skin care products ( that's like $20-$30 additional upgrade) . The facial includes extraction of white/black heads, scrubs, moisturizer. Even an upper chest /shoulder massage. I tend to always fall into " I want to get pampered" so I tend to upgrade my services. Facials I will upgrade with something like the LED light (red or blue) I have requested combination and the tech has accommodated my needs with both!! I've upgraded my facials cold stones that feels amazing and helps with puffy/redness. (Me) As for my Massages my lady is no doubt Lydia! She is excellent! She will ask on your expectations and she knows how to target the tense shoulders! She is firm but won't leave you sore. Oh! With my facial service last week with Claudia I mentioned to her if any services that could be added for my sore feet. She recommended the "Foot Treatment" that targets tired soles and restore step. That includes a foot scrub, massage with lotion. ( totally helped me) I would recommend as an added service. Back to Massages... well I have upgraded my massages with CBD oil , aromatherapy, hot stones (amazing) . Highly recommend adding the mini or the Himalayan Salt Stone. Feels so healing! At the end of the service you are offered water or tea. The front desk girls are friendly. Parking free and plenty near the front door. Also they have accommodating hours Sunday-Saturday 7 days a week from 9am to 9pm. So it works with busy schedules and preferences on the relaxation time. If you can it's definitely worth becoming a member! The points earned are an extra bonus to add services!

    It felt like a 5 year old finger-painted on me with massage oil. No technique, no understanding of…read moremuscle anatomy. Worst massage I have ever received. The answer isn't another massage therapist--it's another massage company. Clearly this one does not hire quality or spot-check the quality of massages offered.

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    Spa Lobby
    Spa Lobby
    Facial Room
    Facial Room
    Retail Area

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    Retail Area
    Just4Body Spa

    Just4Body Spa

    3.5
    (27 reviews)
    0.1 mi
    $$

    WARNING! Do NOT buy from her, and if you do, ONLY do so via Groupon!…read more JENNY IS A THIEF! And if anyone would like proof of this after reading the story below, I will gladly post all of my attempts to get her to pay me back/respond. WARNING! Do NOT buy from her, and if you do, ONLY do so via Groupon! She sold me a microblading deal outside of Groupon. At the end of my visit, she said I would need to come back in one month for a touch-up. She said that if I paid "now" (before I left that day), she would reduce the payment to $150 for the touch-up. I hesitated, but since she was "nice", I thought I could trust her. BIG MISTAKE! When I contacted her a month later, she made it impossible to make a follow-up appointment. Then, when she finally did confirm a second appointment with me, but she confirmed the appointment for her to to do my one month touch-up at a RNDOM PRIVATE RESIDENCE APT!!! And then she ended up cancelling our appointment two days before. I asked for my money back. She asked me if she could Zelle me back "in two days - Friday". And guess what? She never has. That was over a month ago now. She has never responded to me. I have called her, left voicemails and texted her, and she has never responded nor paid me back. She essentially stole $150 from me. My hard earned money. I am a single young person trying to live on my own in an expensive city. And because I live at least an hour away, and I work more than 45 hour work weeks, I have not been able to go in-person and try to get my money back. Not to mention, she works irregular hours renting a room from some random salon that is NOT this salon. Super weird situation. Shame on you, Jenny. Shame. on. you! P.S. I will gladly post all of my attempted communication to her via text if need be/anyone would like proof of this disaster.

    Very good. I did the eyebrow microblading and am happy with the results. I wanted a particular…read moreshape and she adjusted it until it fit what I had envisioned. I drove all the way from Coconut Grove and feel the logn drive was worth it.

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    Permanent Makeup and Microblading  Specialist
    Permanent Makeup and Microblading Specialist
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    Massage Envy

    Massage Envy

    3.2
    (76 reviews)
    1.9 mi
    $$

    A gentleman friend whom is a monthly member of Massage Evny gifted me a service…read more Easily he was able to call and request his extra service to be transferred to me. All he had to provide was my contact phone number. Of course it helped since I was already in the system. Once upon a time I was a very loyal monthly member. I believe he paid a $10 transfer fee. Then Right away I took advantage of this gift. My body was screaming for a massage! I was able to schedule an appointment for the following day. The front desk asked me what type of service/massage was I looking for ... if a deep tissue or soft relaxing pressure. Providing her that I like firm pressure and was overdue on a massage she recommended me to see Sahily which focus on deep tissue massages. I appreciate that at booking time... I was asked on my expectations in order to find the best therapist for my needs. Sahily was very nice and she was great working on my tension areas. ( my whole body). She said I was very tense and lots of knots. I added to my service fully body CBD oil for an additional $30.00. It helps with inflammation. At the end of the service the front desk attendant comes out with recommendations that the therapist notices. In my case my whole body head to toe was in red that required attention. I was told also to consider some stretching which they offer as well. Recommends both stretching and then a massage in order to get into the tissues and benefit's. As I was tempted to join the monthly membership that has benefits of roll over treatments. Monthly or even every other month. I opted to hold off till next year. The only thing I was unhappy was with... is that somehow ... I think it was iodine got on my face and hand. I think that when I was lying face down because the sounding of my face was orange for a few days. Then I guess I touched my hands after touching my face. Besides that Sahily meet my expectations and the front desk staff was very attentive and friendly.

    Extremely disappointing customer service. Two weeks ago I…read morewent to Massage Envy to redeem a massage transfer that my sister had given me about two years ago. Instead of a smooth experience, I was met with confusion and very poor customer service from the manager, Yessenia. She clearly did not know how to process the transfer and repeatedly she went going back and forth to her office trying to figure out what to do. It was unprofessional and frustrating to sit there while the manager seemed completely unprepared to handle a basic request. The massage therapist did a good job and the massage itself was enjoyable, but the customer service experience completely overshadowed it. It was honestly some of the worst service I have ever experienced. To make matters worse, my sister recently tried to transfer additional services to me again, and now we are being told it cannot be done because I received a transfer two weeks ago.( which was 2 years ago not now!!! ) We are getting different answers each time, which makes the situation even more frustrating and confusing. Massage Envy seriously needs to improve staff training and customer service. A company with this reputation should not be leaving customers feeling this dissatisfied and poorly treated. If I could give a negative review I would!!

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    Massage Envy
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    Sapphire Therapy - Miami Lakes - massage_therapy - Updated August 2026

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