JJ, Lindsay and everyone at American Pacific Mortgage have been absolutely amazing to work with!…read moreThey are incredibly friendly, knowledgeable and willing to help by any means necessary. They took the time to answer all our questions and concerns. This is our first home buying experience and APM made sure we were comfortable every step of the way. Thank you all for your professionalism and willingness to help us!

Working with JJ Mack was a pleasure. From the start, Lindsay made it very easy. She worked with me,…read moregoing through all my numbers. The whole team was very on top of everything, letting me know what was needed and making sure all documents were in on time. Thank you all for such a smooth transition to a new home. Danny

Albeit Old Repuplic Title generally has a good reputation, this branch is to be avoided. They are…read moredisorganized, mismanaged, and unprofessional. I have never experienced a title company, or any professional entity for that matter, get so many things wrong and/or unable to trace or deliver anything properly. Unfortunately, I didn't chose this company for a real estate transaction and if I had read other reviews here I wouldn't have chosen them. First, the sent totally incorrect property reports for properties not even in the same city, and fumbled that multiple times. The disorganization led to several mishaps on timing and they didn't seem to care much other than, again, fumbling around. They made a very big deal about COVID restrictions and requirements in their office, with signs for masks required, and none of them wore masks or followed any safety protocols. I got the impression that they are either overwhelmed or incompetent, or uncaring and couldn't be bothered... or all the above. Several requests from my broker went totally ignored. The final issue was they claimed to have mailed out the closing documents and escrow reimbursement check which never arrived. They neither could confirm where they sent it, or any tracking information. The entire thing had to be redone and arrived way overdue. Sorry to say that a regulatory agency should monitor these folks, or close them down. Don't use them, if you have a choice. Most title companies are very reliable, but not this one branch.

It's amazing how when companies get too much business from builders they forget who the clients…read moreare. The actual purpose in its most simplistic form of what an escrow company does is to receive written instructions from the various involved parties and then disburse funds according to those instructions. When I had submitted for the Broker commission to be disbursed in three separate checks (to the same entity, nothing strange), the escrow officer said they "don't do that". I asked her to check with management and find out if they just haven't done that before or if they "cannot do that". She checked with her county manager Teresa Johns and she gave me Teresa's mobile number (916-718-0931). This was Friday, May 5th. I called Teresa and she stated, falsely that it is company policy to not cut more than one check for Broker commissions. I explained it made a financial difference to me to have the commission cut in a few different checks. I explained it affected the way I do my retirement planning. She then had the nerve to state "we don't help you with your retirement or tax planning." Teresa, I pay professionals for that, I never asked for your uninformed opinion about my retirement planning. I simply asked your company to cut a few checks versus one and I gave written instructions to do so. Which you ignored. Teresa said I could call Mark Gamba, the regional western states manager's phone number (707-317-4812). I called Friday, and then later Teresa left me a message saying he was unavailable and would call me Monday morning. Monday morning I waited until 11:30am and then called, he picked up and and immediately said he was in a meeting and he would call back in 45 minutes. Mark, why answer the phone (the little green button) when you know you are in a meeting and cannot talk. Does it make you feel busy and important to not be present for your meeting and also tell people calling you how busy and unavailable you are? it sure doesn't come across as "customer service". Another high paid executive genius working at Old Republic Title. An hour and half later, no call from Mark, I call him a few things times (4) and it's getting sent to voicemail. I leave a voicemail on the last call. He calls back a couple hours later and raises his voice berating me for calling him "so many times" - he hasn't got a clue what I am calling about yet. After that he asks "what do you want". Completely condescending and pompous. I told him I doubt he could help if he is talking to me that way. He hangs up on me. I text back asking where I can submit a written complaint. He gives me his own email address...seriously. I reject it and ask where I can submit a written complaint to someone else. He gives me Ivy Anderson's email. This is Monday, May 8th. Friday that week May 12th, I email Ivy Anderson and let her know I will be submitting a complaint to the California State Department of Financial Protection and Innovation (they regulate Escrow Companies) or she can call me and discuss what it is about. She has Cynthia Long (415-248-7141), Senior Vice President Counsel for the Western Region Agency Representative call me two hours later (finally someone actually calls me). Cynthia patiently hears my issue regarding the check request and the frustrating customer service experience from Teresa Johns and Mark Gumbo. She says to give her a week to work on it. On May 23rd she advises the escrow officer in a joint email to cut the three checks as I had initially requested. This is contrary to what Teresa Johns had stated was company policy, a lie. This makes Old Republic Title fall into the category of discriminating against some clients based on personal relationships - not the "neutral 3rd party" as legally defined codified in law, both regulatory and case law. In the meantime, before I spoke to Cynthia Long, after my call to Teresa Johns, I did my own research. I called California Association of Realtors legal hotline to inquire if what Old Republic Title was doing was actually legal or not. I was told there was no case law about this particular issue and that while CAR legal does not understand why Old Republic would not honor the check request, there is no law prohibiting it "yet". I also called a real estate attorney - they confirmed the same. Finally, I called a friend who works at another title/escrow company and asked if I was so far off base to make such a request or if he could explain why a company would treat me this way over something to stupidly simple. He called his executive team. They told him they have no idea why Old Republic would arbitrarily prevent the Broker from requesting three separate checks. Basically discrimination. All this for a simple request. Amazing how some companies can make stuff so complicated isn't it. Today is May 25th and it looks like I will not get my checks until June sometime.

Dan and his team are amazing! They took all the pressure off dealing with our rental property…read more Everyone on the team is great!

After all of this had happened. I felt like it was some kind of unconditioned with sibling such as…read moremetaphorical kind of way. After a while, I started to see Dan, he showed up and showed him around. He explained how it work between with any Property Management and the owner while requesting for any work repair. There was one lady whom suppose to work with me named Stephanie (long story, but let me make it short simplifying thing), she mentioned she talking with owner for the past approximately 4-5 months , therefore no result. That how I was about to get Dan which I finally meet him. He fired that lady, Stephanie, then got another person. That all good. I rather reach out to Dan for any quicker responses. He is the main person. So, things happened, got things settle, and made a good deal for me for one month. It wasn't a bad deal and got most of the thing fix like ceiling fan in living room, replacement 2 fans/light upstairs, fix heather, eh, it was all taken care off. Alright then, that my simply journey story. I end up staying another year but more likely stay here 3 more year for the kids school. All that thing being happening, henceforth one I recommend go through it, however always get Dan or each out to him. Someone might help, but he is the one you actually need to take things care of. Heh, more attention for him. That a good thing. Happy holiday and upcoming new year. Be safe ya'll! Thank you Ferguson Property Management to make things easier. Glad to work with you. But the owner is something else and that doesn't want to respond. Now you know the difference. Best Regards, Sumeet

Requested a service for my stucco to get repaired by my customer service rep at the Tim Lewis…read moreReflections Community and Zach was able to get some out quickly. The stucco had gotten damaged from the winds after the last storm and Zach got a team member to patch it up good as new. Zach has been a tremendous customer rep when ever anything was needed on the home. Hes been readily available and very transparent with every request!

We bought from Tim Lewis in Whitney Ranch, Rocklin CA…read more Two pieces of advice: 1.) If you use their Design Center for any upgrades, take careful pictures of EVERYTHING you order. They will install random, cheap tile and grout and then tell you that's what you ordered. 2.) Hire a home inspector before you complete the purchase. We have found many defective windows with moisture between the glass panels but it took us a long time to find them. Really cheap windows that will cost a fortune to replace out of warranty.

Why even bother writing a review? That has been been my default for the last few years. Well, if…read moreanyone deserves a five-star review it is Steve and Heather for having done an outstanding job in selling our home. Not only have they guided us through each step with great professionalism, communication and care for details, they also provided a top-notch presentation of our home, which resulted in immediate offers above asking price. In contrast to other brokers who were solely focused on Dollar per sq/ft numbers and "comps", Heather and Steve 'got' our home from the start and were able to sell it well above the estimates the other brokers gave us. We simply could not have made a better choice! If we could, we would give them a bonus star for also just being awesome people.

We are so thankful for Steve and Heather! From the very beginning, they made the process feel less…read moreoverwhelming by keeping us updated and guiding us through each step. What stood out most was how well they worked together as a team--it really felt like we had double the support. Their communication was always clear and timely, and they were quick to answer any questions we had along the way. Even in today's market, they were able to get our home sold in just a few days! We couldn't be happier with how everything turned out and highly recommend them to anyone looking to buy or sell a home.

Amazing property management company. Until them, I thought all property management companies were…read morejust horrible. They have changed my mind. Great people great team.

This has been one of the easiest living situations I have ever had. They are on it when it comes to…read moreMaint requests and I love where I'm at so it's a big bonus to have such an awesome property management to work with as well.

My husband and I cannot say enough wonderful things about Kristin. We asked for her to help us sell…read moreour home and find our dream home. From the very beginning she was organized, thoughtful, and extremely knowledgable. During the selling process she was able to provide us with many different resources to make sure that our home looked its very best. Her dedication, attention to detail, and organization skills allowed this process to go smoothly and stress free. We not only sold our house but did so in less time than we had originally planned. The buying process went just as smoothly. She made herself available and spent many early mornings and late afternoon/evenings with us. She was communicative and provided us with so manny different options for houses. After visiting each house it was clear that she had done research to ensure that she could answer any of our questions. We are happily settled into our new dream home and it is because of Kristin's hard work. We highly recommend Kristin to anyone who is looking to buy or sell. She is professional, personable, and patient, everything you could ever want in a realtor.

Kristin is the BEST! She helped my fiancé and I to sell our San Francisco condo and made us feel…read morecomfortable and confident throughout the entire process. She is personable, knowledgable, and extremely detail oriented -- all of which were absolutely critical while working through things like property prep, setting a listing price, and showing the condo + negotiating with buyers. Something that is difficult to gauge while selecting a realtor is the intrinsic value that comes with the relationships that they already have. This is where Kristin really shined, as she always had the perfect person to get important work done on a tight timeline. Everything from painters to handymen to staging... Kristin always had the perfect solution AND the ability to project manage everything flawlessly (including personally helping to select new finishes that looked great but didn't break the bank). We can't say enough great things about her - thank you again Kristin!!

We worked with Jaime Kingston at Olani Properties and couldn't be happier with her as our real…read moreestate agent. Not only was she very knowledgeable, responsive, and skilled in all aspects of her trait, she put also a very personal touch on all communications ​and we wouldn't miss this super positive experience for nothing in this world. Jaime is just a Jewel and every potential home buyer should have her for sure by their side. Forever thankful for her services! Norman & Diana Mac Leod

After having my home on the market for three months with another well-known real estate company, I…read moredecided to reach out to Kiana for assistance. She was prompt in responding and meeting with me, and she suggested that staging the house would enhance its appeal for a sale. Throughout the entire process of listing and selling my home, she kept me informed and supported. Thanks to her help and a lot of prayers, the house sold exactly on the day I needed to purchase my new home. Kiana is an excellent businesswoman, and her team is extremely competent as well. I highly recommend her company for selling a home.

I leased a townhouse through Select Property Management for approximately two years under…read morecircumstances that required me to secure housing quickly due to frequent job-related relocations in law enforcement. Upon taking possession of the property, I immediately observed numerous deficiencies, including heavily worn carpeting, severely deteriorated kitchen flooring, outdated appliances, loose and improperly secured bathroom fixtures, damaged cabinetry, non-functioning electrical outlets, and closet doors that were barely operational. Additionally, despite representations that water, sewer, and garbage services were included, I was never provided with standard trash receptacles throughout the duration of my tenancy. The property itself presented ongoing maintenance issues, including a heater that repeatedly failed during winter months, recurring plumbing backups, and a garage door that eventually became inoperable. Throughout my tenancy, I made reasonable efforts to address minor issues independently and only contacted management for matters beyond my ability to repair. When it came time to vacate, I anticipated a reasonable deduction from my $1,600 security deposit--potentially in the range of $300 to $500--which I would have accepted without dispute. Instead, I was informed that the entirety of my deposit had been withheld for conditions that were pre-existing at the time I moved in. Due to the urgency of my housing situation at the outset, I did not complete a thorough inspection or document the property's condition as I should have. That oversight has proven costly. I share this experience to inform and caution prospective tenants. It is critical to conduct detailed inspections, document all deficiencies, and protect your interests from the beginning of any lease agreement. Learn from my experience--what cost me an entire month's rent may serve as a safeguard for others. Sincerely, A Former Tenant of Select Property Management

I am currently renting a house managed by Select Property Management, and I am shocked at how bad…read morethey deal with unforeseen circumstances. The house had flooded prior to me moving in and they guaranteed it had never flooded before and they were genuinely shocked. The house and the flooding issues were then "repaired" and ready to move in. I was assured there would be no more flooding issues so I rented it. It just rained and nothing more than a normal rain storm, the house is FLOODED and when I called they at first would only text me and acted surprised. When I insisted they call me I became upset at the lack of support, then the agent HUNG UP ON ME. Her text to me later- call my renters insurance. Since then I have not had any representative of the owner come to the house to see what the issues are or to meet the repair companies. I have been a home owner previously and this has not been a great rental experience so far.

I didn't work directly with the agent. He was on the other side of a deal. My personal experience…read morebeing back in the market is there are a lot of agents who don't excel at the work. This deal fell through for a few reasons but I think one of them was the poor communication and lack of negotiation skills.

Just sold my condo thru an agent with Windermere. Since I was leaving CA and moving to another…read morestate, I was assured that communication would be ongoing between the title companies so it would be seamless. This DID NOT happen. The CA transaction was the worst that I have ever had to deal with in my 4 decades of owning homes in CA. I was frequently on the phone and answering text messages to my agent and title company. At times it was relentless. My agent was over-bearing and used high pressure tactics to get me to accept the offer. I really wanted to go for the open house to generate more interest, but she lied and said the buyer would walk if I did this. She then, acted almost like the buyer's agent as well. Taking them on walk through's of my condo, and communicating with them. I even asked about this and why I had to pay a buyers commission if my agent was doing all the work. She said that was an ethical issue. It was all about keeping the buyers happy and not me. This buyer is getting a lot from me for the price and the seller where I am going, certainly did not do that for me. All in all, it was an unpleasant experience and transaction on the CA side. The buyers here got the Moon, while I got the shaft.