Stopped for lunch while shopping/ wanted something filling /healthy and quick! I just had a veggie spring roll and a veggie roll.. it was more than enough, very delicious and fresh! read more

I love sarku japan! This is my go to spot when I'm at the Natick Mall food court - it's absolutely delicious! The prices have definitely gone up over the years but they still continue to have the "buy 1, get 1 discounted" deals. I always get the chicken teriyaki with either white rice/noodles, veggies, and extra teriyaki sauce. Pair that with some soy sauce and you are rolling. This is great stuff. read more

I have been to the one in nashua, new hampshire, and I will say that one is way better, because the chicken actually taste good. I got this and the chicken tasted very funny like not good at all. I could barely eat it and sarku is usually my favorite. I would not be back read more

typical mall eatery food. The chicken with teriyaki sauce and rice is pretty good and usually my go to if I eat here. Service is usually pretty quick and they grill the chicken in front of you. read more

This place never fails to amaze me. The chicken teriyaki and rice are always perfect, and I love the service. I don't know why the ratings are so low, but as a person who usually goes to 4-5 star restaurants only, this place deserves at least 4 stars. It's convenient, although there isn't always seating available, so I usually get the to-go meal. Amazing! read more

Used to go here every other week, but the food has become worse every time I go. The food has become very bland and gross to eat. Not fresh at all. They even threw away my order when they put the wrong rice, instead of offering to me. What a waste! I will not be back. read more

Oh man, should've checked Yelp reviews before I got anything from this place. I figured it's mall food, so expectations were quite low but this has got to be the worst sarku japan I have ever had. I got the chicken teriyaki with the veggies and white rice. First off, the chicken had a little after taste, like it was not fresh. The teriyaki sauce was not teriyaki sauce at all. It was pretty bland, no hint of sweet. The veggies were so mushy and overcooked. The white rice was fine, but that's practically impossible to mess up. I tried to save it with some hot sauce but ultimately it went into the trash. Now I'm just hoping I don't get food poisoning... fingers crossed read more

Did some shopping earlier this week at Natick Mall & got hungry. Decided to go for mall food court food this day. I ordered a chicken teriyaki with rice from here & staff was nice. The chicken & sauce was a bit blander than other Sarku's I have had at other malls. On the bright side, if you get two chicken teriyaki plates, it's buy one get the second one for cheaper. Plenty of seating in the food court. Probably will skip next time I am at Natick Mall and wait until I am closer by to Boston to grab food. read more

For the price the food they give at this location is barely anything. The portions are so small would not go back to this place terrible and such a ripe off! read more

My family used to come here once a week. The price has understandably gone up a bit since COVID, but the quality and quantity have gone south. We paid for extra chicken and asked for extra sauce, but received just about the same amount of a regular order. Not recommended, as there are relatively better options in the food court. read more

Sarku Japan Restaurant - Chicken Teriyaki with Extra Chicken and sauce - Japanese Near Me - Natick, Massachusetts

This food is terrible. I am Bulgaria and James's friend came to this restaurant and the food taste like cleaning product.

The rice looks melted, the chicken tastes bolied, they must have changed cooks. And you have to ask for extra sauce otherwise the chicken is so dry read more

I love sushi and when I saw it in the menu I knew that's what I wanted to have and the price was reasonable. When I got my sushi the rice was dry and stale. It broke apart and was very small. I would never buy from this place again I've had better sushi from supermarkets read more

I don't know where to begin for how much I despise this place and the sneaky people that work here. First of all, they do not enforce social distancing so all the customers are jammed together in a very small waiting area. I just wanted to note that none of the customers were wearing their masks properly and everyone had their noses hanging out. The angry Chinese lady in the front has a bad attitude and treats people that do not speak Mandarin Chinese or English she can understand with a very insolent tone. I even heard her yell and swear at the Hispanic lady in front of me and complain about her to her Chinese coworkers in Chinese (I took Chinese courses at my university in Berlin) with a very inappropriate tone and use of words. Furthermore, whenever I order extra chicken, there is no extra chicken. It seems as though they just scam the customers of $1.79 by putting a toothpick in your styrofoam container (environmentally unfriendly) and give you the same amount of chicken as another individual that ordered a regular portion. I did notice that the Chinese man in front of me received heaping portions of chicken on a regular Chicken Teriyaki combo while I probably had a total of 12-14 pieces of chicken maximum. I guess since he speaks Chinese to them, they will take care of their own kind. However that is unethical. I would like to emphasize that no one that works at this branch of Sarku Japan speaks proper English. I am a foreigner from another country that came over in the last 5 years and it is very difficult for me to understand them. They should hire someone that speaks English that works at the front so that way customers do not waste time ordering. They could further simplify things by just having numbers that the customers can order and have no customization of orders to keep things easy and simple. This place is disorganized and poorly run. There is no need to make customers wait for 10 minutes when there are 4 people in line before even placing an order. Furthermore, let me remind you this place is supposed to be called Sarku Japan; the people that work here are NOT Japanese and the food they serve is a terrible knock off and insult to true Japanese food. The sushi here is poorly made and the fish is not fresh. They don't even give you utensils unless you ask for them. This is a serious problem. Needless to say, I will not be back even if I don't get infected by coronavirus from standing in line because I do not condone prejudice or mistreatment of customers in any way or form. I also loathe the way they are so stingy with their portions. The other Sarku Japans I frequent are usually much more generous and fresh with their portions. There was this one time I came here and they gave me chicken that was sitting on the grill for who knows how long. When I sat down to eat it, it felt as though I was eating an Egyptian mummy. No thank you. read more

Was there yesterday... Got the teriyaki chicken with noodles and vegetables... tasted good. An hour later while driving home, I vomited violently as well as other things. Could not stop vomiting and wound up in the ER! After several tests it was determined I had food poisoning! I am still not feeling well, but I am home and on meds. Don't go here! read more

Ok I understand that covid has slowed down production but if that's the case please Specify it in your website! I aske if they where open the guy answered me rudely.There was no need for that! You lose customer's being rude. I asked nicely and got loud rude NO! This will be my last time coming here! read more

Sarku have been around as long as I have been able to stroll malls by myself. They pioneered the free chicken on a stick promotion and the staff at this location have gotten a bit aggressive with this practice. Due to their on going competition with Ruby's Thai one booth over, which also yells out free chicken samples, they get very robotic with taking your money and moving you down the line. The food is good by food court standards but the service can be improved. Once they get your money its all business to funnel you out and away. They do need to treat their customers with a little more kindness and respect. I have my order wrong more than once due to the fact the employee taking my order just wants my money and has not listen to my order at all. Take your time guys and smile every now and then, people still appreciate customer service. read more

Sarku Japan Restaurant - Japanese Near Me - Natick, Massachusetts

I was very disappointed in the chicken bento box. The picture showed a salad in one of the sections, but what I got was steamed flavorless cabbage. Yuck! The chicken was cooked well but was flavorless. I also ordered a spicy tuna roll and it was ok but not awesome. read more

It's that one sided relationship where they know you love them more than they love you. Sad life.Tasty chicken meat. Addicting sauce. Over the years the portions have grown incredibly small as the price has steadily increased. Back in the day 4 bucks could feed a family of four! Nowadays it barely feeds 1 for the price of $6.50. They gyp you of chicken, rice, and life. I just can't stop this toxic relationship. read more

I think my saving grace here was that my expectations were exceedingly low. As in, REALLY low. I mean, it's sushi in the mall for goodness sake. The booth itself is awkwardly located, kind of in the middle of the entryway to the food court so it was a bit strange to look over the menu etc with people barreling past me. That aside, it wasn't bad! Not the best sushi I've ever had, but considering its location etc it could have been a whole lot worse. I got a salmon roll and it wasn't rolled all that great. It was tight, but the rice/salmon proportion varied between the different pieces, but hey, as I said before - I had low expectations so I was just impressed it stayed together. They have all the fish on display so you can take a look and judge how fresh you think it is (which is pretty much the only reason i was willing to try it). It tasted great. I don't mess my sushi up with soy sauce/ginger/"wasabi" so I can't judge those elements, but the roll itself was delicious. Also, the people behind the counter were very friendly. Although I felt bad that they had four people crammed into the tiny booth when they were obviously not busy (I was the only one ordering from there at peak hours on a saturday). read more

The sushi here is alright... there was hardly a wait to get my food. The employees didn't seem to care if I was there or not, Didn't even get a thank you... just my change back. The soy sauce is super watered down, it might as well be water and some black food coloring. The two rolls I had tasted pretty good. They where kinda small, and not filled up, but my cali roll fell apart when I was picking it up. Which was lame.. The only reason why I gave this place a two star rating is because its a mall sushi kiosk. So, its expected to be a crappy experience. Not a bad place to stop for a small bite to eat. But if you can hold off, I would. read more

Quick cheap mall food - Chicken Teriyaki combo with double veggies. The chicken was ok and mixed with the veggies which was mostly cabbage did the trick. It was buy one get the other half off. I think the Bourbon Chicken or the Indian is better but overall healthier than grease. read more

Yes it's mall sushi and YES it is good! There are combos galore and it is all very fresh. It's also resonabley priced for sushi. There's another Sarku across the way from the sushi area and it has great chicken and shrimp teriyaki. I also enjoy the egg roll or what they call a "maki" read more

I went to Sarku Japan at the Natick Mall today with my girlfriend during lunch. I thought i try it out, since i always eat at the Thai restaurant next to them or the Cajun one. I will NEVER eat there again. I ordered the Shrimp and Chicken with white rice. The Shrimp seemed like they took it out of the bag, threw it in the grill and warmed it up. Was hard and cold. The Chicken was burnt on the outside and not cooked at all. On top of that, as i was picking up my plates, the dosed it with lots of Teriyaki sauce. Guess they were trying to mask the under-cooked food. Sorry, lost a customer. I will stick to other restaurants there. Very Disappointing. The worse thing was i didn't have time to eat anything else. read more

I've been to the locations in Burlington and Natick, and my experience here was bad enough to stand out enough for a review for this location specifically, and the brand in general. Sarku is not fresh. They advertise it CONSTANTLY, but I have never had an order where the meat didn't come out barely ready and the vegetables slightly sour. You know that taste, that sadly far too many restaurants have these days, of lettuce that's seen better days? Well today at Sarku's (for maybe the third time, actually), I got that slight funk taste from their boiled vegetables. Not only that, but my server moved the rice/vegetables back down the line as they were bringing out "fresh" veggies. Methinks this leftover "mishap" should have been moved to the TRASH, but instead it was served to me. When I brought it to the cashier's attention, he and his partner asserted that the food is all the same. I can taste last night's veggies, guys. Don't claim "fresh" when you aren't. Bottom line? "Freshness" is a bottom line driven hit or miss. Ask (no - INSISIT) the grillmaster or w/e to keep your meat on a bit longer. I've seen pink chicken come out of this place. read more

I love the chicken teriyaki. It's made fresh to order, served with boiled vegetables and rice. I have it with the lo mein, which is an extra 40 cents. It can be a little hard to communicate with them for obvious reasons, but you get what you asked for at the end of it. There is one thing that I do hate and that is that there is no separation of the grill for each of the meats. I don't eat beef and wouldn't want parts of beef with my chicken. This could be bad for people with certain allergies. Overall, it's a good place in the mall to grab some lunch. read more

The food is alright. I know a lot of people that say Sarku is their favorite, but I don't think it's that great. The employees are very grumpy, I have never seen any of them smile even for a second. When I got food from there, they didn't even say a word to me even when they asked for my money. The man who I paid simply rang me up and held out his hand. If it had been that he didn't speak english, that would have been ok, but that particular person did (he spoke to a customer that approached a while after me). The wait for the food is fairly long for a food court, but that's ok because they make it on the spot. The chicken is good, and juicy. Don't get the green tea, because they give you ridiculously hot water and you'll finish your food before you get to drink it. Besides that, green tea tastes bad when brewed that hot. I have never had the sushi, and I am scared to. I used to love sushi, but I randomly became allergic to milk and had reactions to a sushi joint back home (PA), so I'm concerned that the fish may be soaked in milk. My mother says that's common, but she's not a sushi chef, so who knows. I emailed the company asking for allergens a while ago, but apparently they don't care about their customer's safety and wellbeing. read more

Would recommend telling them to leave it on the grill a little longer. My shrimp and beef came out so undercooked that I almost asked them to remake it. In hindsight I should have. Felt like I want going to be sick read more

Hello so I came into Sarku Japan today to order two plates am I ordered a fried rice double meat no vegetables and they gave me white rice instead and then when I asked may I please get the fried rice, I've been eating here for so many years I've been coming here for many years and I've always ordered the same thing and the guy was just being so rude and he pulled out a knife on me when I told them that I needed a fried rice instead of white rice and he pulled out the knife in front of a lot of people and started cussing me out along with his other companion that we're just you know saying all type of bad things to me tell him that he was going to kill me and you know like that's totally the worst experience and I will never be coming here again.I have a video on the worker yelling at me to prove it. HORRIBLE PEOPLE. And when the security asked to see the cameras they said they weren't going to show them, so if someone sees this I can give you the exact time and you can see it for your self pulling out a really HUGE KNIFE ! read more

Located in the food court. The chicken meat was very tasty. I had to order double meat in order to get more. The Rice and vegetable portion were small. It seems that the serve have different portion for every place. The counter had drops of sauce and rice. Should be clean up more often. A rate of due to the portion and cleanliness. read more

I bought sushi from the stand in the Natick Collection. The rolls were tiny, the fish wasn't of good quality and one of them smelled and tasted off so I threw it out instead of chancing throwing up for three days. I could use the weight loss but ain't nobody got time for that read more

Was here recently and all I can say is that this is BAD mall sushi. I ordered the tuna and I'm pretty sure the fish was a little off. It didn't make me sick but it's pricey bad mall sushi. So don't do it! read more

attention!!!!! avoid the sushi! health department should pay them a visit! raw fish is waaaaaay too warm and smells funky! i gave them a try once before and it was the same, i decided to give them a second chance, big mistake! you are better off going to mcdonald's or anything else read more

Fresh and yummy sushi but ridiculously cheap... $9.99 for three maki's. I always get the spicy California and sweet potato rolls. This place is located inside the Natick Mall. I hope they will never go away. read more

The service is ok but the food is bad specially the sushi is not fresh I spend over 15 $ and through way this is the last time I go their . read more

Best option in the food court in my opinion. Doesn't break the bank and the food doesn't make you feel bad after. It tastes good too. I come here often for lunch and find the food consistently good. I'm talking about their teriyaki and rice. Haven't had the noodles or any sushi. Wish they had a rewards program or some punch card. Wait usually isn't bad. Line can get long sometimes but that's understandable. read more

Costumer service is atrocious. Though I didn't have expectations walking up, the sharp unfriendly woman who seemingly picked my order for me was quite an unpleasant surprise. The food itself is all right but the exchange with this person left a nasty aftertaste in my mouth. The only reason I made an account is to dissuade people from having high hopes for this place. read more

Warning. They short changed me and refused to refund when caught. I recently stopped by Sarku in Natick Mall for quick, cheep Chicken Teriyaki. I stopped at the ATM before hand then went directly to Sarku. Ordered my lunch, handed the woman a $20 and was handed back $2.25. I never even pulled my hand back before I said "I gave you a $20" She said "no $10!". I said listen, I just came from the ATM I only had 2 $20's. She said "No $10". Me- "I want to talk to the manager, I gave you a $20". Her-"camera" (pointing over her head). Me- "Fantastic, check the tape I gave you a $20." Her - NO! CAMERA (pointing up). Me-"Yes I get that, check the tape. By this time a man (I'm guessing he was the manager since SUDDENLY no one speaks english) walks over and we go over the same territory. He repeats the Camera line and walks out back, comes back "No, $10". Me- "No $20". He gets on a phone and pretends to talk to someone. He then reaches into the register pulls out a bunch of $10 bills, waves them in my face and says "You gave a ten, we have no problem here, YOU THE PROBLEM". Are you seriously kidding me!! At this point it was obvious I would not get refunded my $10 and there was no one else to talk to about it. So lesson learned. If you pay cash at Sarku in Natick, good luck to you. read more