It was 12-23-23. We needed a hero. A different plumber had replaced our sewer lateral. During a 3 day period in which 6" of rain fell with the trenches still open, the sewer lateral fell apart. (I know, right?) Sewage was flowing into the trench instead of to the city sewer. Our plumber was INCOMMUNICADO, so we stopped using the drains, set up a camp toilet in the backyard, and started calling other plumbers. The 4th plumber who answered the phone was Mel of Sartain Plumbing. He asked astute questions, showed up 25 min later, waded into muck that was - well, you can imagine --, reconnected the line while explaining his findings, made helpful suggestions, and billed less than he had estimated over the phone. He listens well, has a sense of humor, and is smart, professional, trustworthy and VERY MUCH appreciated. We found our hero. read more

Late Friday afternoon, early in the "Stay-Home" mandated period to avoid COVID19--most business closed--a toilet begins slowly backing up onto our bathroom floor. Our go-to plumber retired, we text friends for referrals and from their options, choose Sartain Emergency Plumbing. Very glad we did. Problem solved in no time, with advice as to how to avoid the problem in the future and an (optional) additional line to the street cleaned, all at a price, lower than expected. The speedy return call, prompt arrival, and very professional service at a reasonable price. have made friendly, knowledgable Mel, THE MAN and our new Go-To plumber. Call him! read more

4:15: one and only shower won't drain, guests coming for weekend 4:30: Call Sartain, they leave a message for the plumber 5:00: Plumber calls me to confirm address, says he'll be there in 20, he is here in 10 6:00: Shower fixed And Mel was the nicest guy, And it was only $162, Will definitely use them again. read more

Mel is fantastic! I needed an emergency gas line hookup at my home and he came through in a big way, showing up very quickly! He was efficient and knowledgeable and got the job done right! I highly recommend Sartain Emergency Plumbing for all your plumbing needs! read more

We had a sewage leak Christmas Day, nightmare. Mel came out quickly and fixed the problem promptly. Extremely friendly, easy going and competent. A+ read more

Deserves 10 Stars!! Returning home from vacation, we were greeted with our sewer line backing up into our shower and toilet overflowing last weekend. My husband and I placed several calls to various plumbing companies in town whose dispatchers promised a phone call back within ten minutes. We're still waiting.... We called Sartain plumbing from a Google and Yelp search later that evening and could tell they were pretty busy themselves. However, after hearing of our situation and knowing we couldn't use our bathrooms or any plumbing, Mel (the owner) arrived at our house and worked diligently and quickly clearing out our Main line stoppage, even though it was late in the evening! We were of no help as we couldn't even locate our own clean out. Prior to his arrival, we were digging up our yard frantically trying to find it. With his expertise, Mel located the clean out and freed up a monster of a clog! His pricing, even on a Saturday, was the most most reasonable I'd ever encountered. For comparison, I once hired a plumber to address a leaky kitchen faucet. He charged us more than our main line stoppage to replace our faucet with a new one---labor only as we had already purchased a new kitchen faucet. We were so pleased with Sartain plumbing's quick, courteous, and extremely reasonable prices, that we asked them back to for a few more plumbing issues. Mel Sartain runs a tremendous plumbing company and is a wonderful person to be around as an added bonus. It only took five years, but we finally found a great local plumbing company whom we can trust and rely on. Thank you, Mel, Wayne, Brandon, and Sartain plumbing! You're the absolute best! read more

Mel was awesome! He knew what he was doing, and was professional and courteous. It took him only 17 minutes to make it out on a rainy Saturday night. Emergency plumbing is a very apropos name for his business. He's got a loyal customer in me. read more

I've used Sartain a couple of times in the past with satisfactory results. Not this time. My dad had a pressurized landscape line that was leaking. I texted Mel, and he said he would be there at 2 pm the next day. 2 pm came and went. I texted and called, no answer. Next morning texted, no answer. So I ended up making 2 trips to Home Depot and fixing myself. I understand why a plumber might be late, or even decide he doesn't want to do a job. But take the 30 seconds to let the customer know. And his website talks about how he values customers more than other plumbers. What a joke. Use only if you want to roll the dice on him showing up or answering his phone. read more

Christmas morning is the worst time to have a plumbing emergency, but we had one this morning. We called several emergency plumbers. Mel Sartain was the only one who returned our call (and within called 20 minutes!). He was at our house 10 minutes later and had repairs completed within 45 minutes. He cleaned up and was out the door shortly after verifying that everything working and was flowing smoothly. Very reasonable price for outstanding service. Highly recommend Mel Sartain! read more

Mel is amaze-balls! He came to clear the tub and realized it was going to be a far bigger job bc of my 40 year old plumbing. Not to mention getting to the problem meant getting under the house to replace corroded pipes and fix leaks. Sounds easy enough, right. WRONG! Our crawl space is so tiny I can barely squeeze under and I'm a small woman. Mel somehow got himself under there and in that cramped space proceeded to saw out all the old and replace with the new, with the help of Brandon and Mike being the gofers. He worked quickly and efficiently always with a sense of humor, He gave me an incredibly reasonable price for the time and hardship spent. And just as a case in point, my neighbor had another plumbing service (who shall remain nameless) clearing her basin at the same time and at twice as much. Next day, hers is backed up again and my tub is purring like a kitten!! I told him and I'll say it again: "Mel, you're the only man for the job!" Five well deserved stars! read more

Sartain was called in to fix a backup of the main line which I share with my neighbor. My tub drain has never worked better. They're now working on the pipe where the source of the problem is. These guys are good. For emergencies, I would highly recommend them. They know what they're doing alright. read more

This is my first or second yelp post ever. Sartain plumbing was fantastic. Here was the situation. We are a family with babies in the house. - At 7:30 pm, our kitchen sink backed up causing the garage to flood a bit. - I called a few places including Sartain at 7:45pm. - Sartain got back to me within 5 minutes via text (very efficient way to communicate) offering to come the next day which I respond that I would wanted it done that night and call around to others - Sartain then called and said they could do it that night if I was ok paying an after hours fee which is completely reasonable. Ultimately, the amount was about $30 more than I had paid for snaking during normal hours which is nothing. - here's where they are fantastic. They said they would be here in 20 minutes, and they showed up in 10. Kissel (the plumber) hadn't even tied his shoes as he rushed to get here so fast. That's service right there by 8:20pm - job was done well and he made sure that everything was flowing well rather than simply driving away. Again this is 9:15 at night. I didn't have a big or complicated job so I can't comment on that. I can say that they literally jumped to make sure we were taken care of. Oh, and Kissel is just a good guy giving me a newish homeowner tips. Thanks Kissel and Sartain team. Given that my house is nearly 70 years old, we will meet again. read more

Had massive backup in the pipes causing the toilet and bathtub to flood. I called Sartain and they immediately dispatched a plumber who arrived within 15 minutes. Courteous, professional, and efficient. Job was done in under 1 hour, everything fixed, no damages. Very very pleased with the service and would highly recommend! read more

Mel is awesome. Difficult job on a Sunday. Persistent and explained everything - thank you!

We discovered a sewer drain line leak under the house, we didn't know how bad. Turned out the shower and kitchen sink had been dumping on the ground for the last couple of months. I called Friday night, Mel came out 10:00 the next morning. By 11:00 all was fixed. A fair price for an emergency plumbing fix. Excellent!! read more

Called Mel Sartain about a Saturday morning clogged kitchen sink (after my futile efforts with a hand snake). He came over promptly, gave us a fair quote up front, and completed the drain cleaning thoroughly and swiftly. A high level of courtesy and professionalism from start to finish. I highly recommend Sartain Plumbing. read more

Excellent Service!! Since I purchased this home in 2008, I have had one major plumbing repair plus clean outs twice a year. In June 2018 I found Sartain after I couldn't find anyone to come since it was the weekend. His office said 30 minutes and Mel Sartain was here in 30 minutes or less. A 1962 home is so old that when the toilet and shower backs up the garbage disposal pipes start grumbling when they all meet. On October 10th I was calling Mel again. He cleaned it out and suggested a video. We saw a huge root ball under the shower and Mel suggested some changes to get the plumbing repaired. Now we have a two way clean out, a new ABS pipe to replace the kitchen cast iron pipe that had rotted. The lines were hydro jetted and all is draining well. Mel and his team were completely professional and knew exactly what they were doing. When can you say you enjoyed your time with your plumber? I would recommend Sartain to anyone and know that they will enjoy their time as well. Plus, Angel the golden retriever, was extremely satisfied with the attention she received. read more

I rarely write a recommendation to Yelp but Mel from Sartain plumbing was outstanding ! My water went out on the 4th of July in Santa Barbara. Mel came right over to assess the situation then went straight to work on a temporary fix and immediately after that went to work on a permanent fix. Incredibly responsive and knows what he's doing! Highly recommended. read more

Mel is a life saver! 9:00 pm on a Saturday (of course!) the shower and toilet backed up. He was here within a half hour! Did a fabulous job and amazingly the price was very reasonable. Do not hesitate to call Sartain for all your plumbing needs! read more

Mel Sartain is knowledgeable, efficient, reliable, responsible, thorough, effective, fair, fun, fast, charming. What more could someone with a clogged sewer want? Not a thing! He will do exactly what he says as quickly as he can and with a big smile. He doesn't like coffee, so offer him tea! read more

I called Sartain for a broken drain under the house. I own my house. The first question he asked was "Where's the man"? I told him there wasn't a man but I signed the checks... I guess he needed the work because he fixed the problem. I never called him again. read more

Anyone who can come out and fix our backed up sewer line seeping sewage out into the bathroom at 9pm Sunday night gets 5 stars from me!!

After a day of DIY attempts at clearing a backup in two units of a duplex, I called a major plumbing group (which advertises a 24 hour emergency number) late Thursday afternoon. They said they couldn't send anyone until Monday. I called Sartain at 5:45 PM. They called back in 5 minutes. The plumber, Mel, was here 15 minutes later, with all the necessary equipment. He employed a 65-foot "snake" and the problem completely was cleared by 7. The charge was very reasonable, considering the gravity, equipment, and quick response. I highly recommend Sartain. read more

So we are new to SB and not sure of who to call. It was 8pm at night and the sink was totally backed up. Called Sartain after reading a review and so happy we did. Their technician was out within 30 minutes and about 30 minutes later the problem was fixed. Ended up paying exactly what I was quoted on the phone and service was as pleasant as it gets. I highly recommend and would not hesitate to call them again! read more

Great, prompt service with a smile :) Trust me when you have a clogged drain and you only have one toilet.......you need someone who will show up and take care of it! Mike was awesome and had the drain cleared in no time. He also didn't try to gouge me because of the bad situation I was in. ( I have had this happen with some of the big name companies). Fair price and quick service, I will call again!!! read more

I needed a drain unclogged and Sartain came out quickly and took care of the job at a reasonable price. The service was friendly and sincere. Also, I was pleased with the genuine effort that was applied to solving my problem. A different company might have given up on snaking the drain and said a more expensive procedure was necessary. Instead, just a little extra time and patience was applied until the clog was cleared. I'd use Sartain again. Thanks! read more