I've had State Farm through Heather since 2016. It was ok at first, I don't remember much delay in…read moregetting the original estimate or coverage setup and mostly the office has been quick to respond to requests for new ID cards, etc. However, I got a new car recently and I called Heather's office to update my policy and left a voicemail - no response. Emailed the VIN. No response. Called again, emailed again - and still no response for over a week. I finally had to just call State Farm customer service who was able to help me in one phone call. Imagine that!! What's the point of having an agency business model if they don't respond and make it harder? I tried calling another West Seattle State Farm agent to switch my business and they said they try not to do that but if Heather's office keeps it up I'll find a way to get a new agent. I'm normally very empathetic with folks - I really don't know what's going on and I try to be patient but driving around uninsured in a new car is a very vulnerable place to be.

Honestly I don't even want to give them a star rating. I had State Farm for years, but when I…read moreswitch to this agents there is no communication or any activity what so ever and always delaying. And you can never get a hold of anyone to speak with. They only respond with email and it will take them forever to respond back or get things done for you. Thanks to the experience I decided to switched insurance. I'm done with State Farm.

Great Insurance Agency!!! Highly recommend Brian Chambers and his team!! They are quick to respond…read moreto you and care about their clients.

Zero stars I would…read morelike to preface this review but stating I am sure like many of you when you audit reviews you account for perfect ratings being bought and the most negative ratings being an angry customer venting. I am purely sharing my experience with this agency so you can make an informed decision about where you take your business. For context we are two mid 40's drivers, no tickets, no accidents. We were carrying multiple policies (2 vehicles and home owners). We do not price shop insurances, bouncing around. We have carried these policies for multiple years with this agency. We chose a west Seattle agency because we reside in west Seattle. We have high credit scores. These are all important factors. We were just given a call that myself and the vehicle I drive would be dropped from our coverage. So here is the story of why I was dropped: I had to make a claim with State farm because while I was getting gas, a woman exited the convenience store jumped into her car and reversed into me. I was outside my car because I was pumping gas. She asked to make repairs off insurance. This made me very uncomfortable. We exchanged info and I made a claim to get my car fixed. Very cut and dry. At a gas station, not in my car, all on video. I had the misfortune approximately a month later of being rear ended. I was in stop and go traffic exiting off of I90 onto Highway 18. Anyone familiar with that drive knows you roll for miles before you can turn onto 18. So thats what I was doing, rolling for miles. For some reason, the driver behind me decided he wasn't going to stop and crashed right into me. I had my brake fully applied and had appropriate space between myself and the driver in front of me. So I did not bounce into them. We exchanged info, the driver apologized and I went home. I contacted his insurance directly but could not get a hold of anyone so I reached out to state farm. I was told it was best to go directly through his insurance so that I would not have to pay my deductible. However I asked them to proceed since no one would return my call at his insurance company. I paid two separate deductibles and was told that after they sorted the claims if I was not at fault I would get my deductibles reimbursed. I went to the shop they preferred. I did not claim my rental car reimbursement and I made no medical claims on either accident. The vehicle was repaired and I was eventually reimbursed both deductibles. I was then dropped by my insurance. They were very "polite" and blamed it on underwriting. So I looked into underwriting. This is an example for context not my particular situation. Just "3" claims is a lot of activity on a policy. I understand that something may "technically" not your fault, but when you see households racking up 3, 4 or 5 "non"fault" accidents something about their driving style is contributing this. I can drive down the street hitting my brakes randomly and someone will eventually run into me and it would not be "my fault," but my driving style did contribute to the accident. Insurance company know what the norm is and when you venture outside of that it is not financially smart to keep you as a policy holder. Be happy they covered those accidents and move on to a new company. Try to look at your own driving habits and style and see how that can be altered. People are hit by others and it really is "not-at-fault," but it reaches a point when enough is enough and they will set you free. That is a very fair assessment. Absolutely bad luck happens but absolutely you might also be a part of the problem. Apparently according to this agency I should have predicted while I was pumping gas someone would reverse into me. Perhaps I should have jumped in front of my car. And apparently even though I had been rolling for miles stopping and going. I should have predicted the gentleman behind me was not going to stop. Perhaps swerved into the construction barrier? And lets not forget that I didn't cause an accident in front of me. But I guess underwriting does not factor in that "preventive" driving. Do not waste time or money building "customer loyalty" here. It does not exist. More importantly, anyone who does do business with these guys and if you have had two no fault claims and were not dropped I would love to talk with you. Please contact me China Colton 4253437665

I have been with pemco Raymond insurance for 25 years . we have 5 cars our home ,reational property…read more,renters and boat insurance through dave. their customer service is awesome dave and his wife are very nice and always helpful very happy with our interactions over the phone and in person we are extremely happy with their services and would highly recommend Raymond insurance. personal service great real people. thanks for all the years Ross & Traci Packard

From the owner: Car insurance home insurance…read moreboat insurance renters insurance bike insurance motorcycle insurance mobile home insurance Pemco Progressive Geo Vera Pemco West Seattle Progressive West Seattle Geo Vera West Seattle car insurance west seattle

John and Jenny stayed late on a Friday to make sure I got the business coverage I needed so my…read morehusband could start construction over the week-end. THANK YOU!!! Not only is John extremely knowledgeable about the coverage & insurance but top quality customer service. Thank you, thank you, thank you! Liz Woltz 3 Silver Broomsticks Owner

From the owner: Serving People From Different Social, Economic And Cultural Background. License #: Wa-965830read more

this StateFarm Agent, Bill ClemTeam in Monroe is not a professional. the service made me confused…read more Each month changed cost of my auto policy and charged Automatically. That's too bad since I never check my bank often and when I looked back to my 3 bank statements, it showed each different amount if anyone do payment by Automatically, please stop and pay by check or month by month. The boss of Team is too busy to see or discuss. I decided to change to another Auto Insurance Agent and some of my friends also changed and switched to another agents as well because our payment were changed without notice. I do not recommend IF ANYONE USE THIS TEAM, BILL CLEM. PLEASE BE CAREFUL *Auto Payment* charged over., and not a professional TEAM. :( I saw that he always changed the people in Team.

Reviewing my insurance with a different provider I was disappointed that the fees had gone up so…read moremuch. I asked Bill for a quote and he was able to save me $1500 per year AND increase my coverage. I have switched to State Farm. Staff at his office made the transition easy. Several autos and our home is now with them. Thank you Bill and Staff.

I think Phillip is very responsive and friendly. He has taken time to get to know me and build a…read morerelationship. I have, in fact, referred him just 3 days ago to a colleague.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. As a Personal Financial Representative in Seattle, I know many local families. My knowledge and understanding of the people in this community help me provide customers with an outstanding level of service. I look forward to helping families like yours protect the things that are important - your family, home, car and more. I can also help you prepare a strategy to achieve your financial goals. I'm proud to work with a company who's been serving satisfied customers for over 70 years. I can offer quality insurance that's affordable and provide easy access for you to contact me in person, over the phone, or through my Web site - wherever and whenever you need. Both Allstate and I know how important price and service are for a long-lasting relationship.

John has an exceptional commitment to his work and truly stands by his inspections…read more We hired John to inspect a townhome we were purchasing. During the inspection, he discovered a leak in the neighboring unit that shared a wall, proactively checked it with moisture-detection equipment, spoke with the onsite contractor, and thoroughly examined our adjoining wall--which was moisture-free at the time. About a month after moving in, we discovered a ceiling leak below the master bathroom. Coincidentally, John was inspecting a condo we were selling that same day. When we told him about the issue, he immediately offered to stop by and recheck it. He returned twice (including a weekend visit), at no charge, to re-inspect both our unit and the neighbor's once access was available. His follow-up helped us understand the likely cause and next steps. John went well beyond expectations, and we're really grateful for his diligence and integrity. We highly recommend him.

Very, very thorough and super nice too. Easy to schedule and showed up right on time. I highly…read morerecommend!

Swapped from Geico to Allstate about a few years ago thanks to Sean's competitive prices and help…read more He and his team are easy to work with. Nick has also assisted me with insurance inquiries and services. I like that there is a cool way to earn money back through their app's drive wise section. It's a good incentive to take part in! I'd recommend speaking to an Allstate representative to start saving money and having quality service.

Great agency!! Extremely knowledgeable and superb customer service!! Best Allstate agency in the…read morearea bar none!!

If I can give them a 0 star I would. These guys are your friends when you sign on with them and pay…read morethem for policies, but they are nowhere to be found when you make a claim. In fact, they discourage you from making claims when something happens to your house and stonewall you when you try to make a case for your claim. I am very disappointed in a company that advertises "You're in good hands." Don't go with them just because they are a big company and "should be more dependable". They are not.

Received a quote in the mail stating they have saved residents in my area a SUBSTANTIAL amount on…read moretheir homeowners. The blind quote they sent was for coverage that was far inferior to what I currently have. More important I have purchased through a broker who shopped for me based on the liability limits that I have selected. For this inferior coverage it would cost me more. In addition to having no clue what my insurance needs are or what I am paying for my coverage, these blind mailing of quotes are a complete was of time and paper. I have asked Allstate to stop sending and yet again I received another pointless piece of junk mail.