Beware! poor service! charged for parts that was never installed on my vehicle and vehicle still…read morehaving same issues! took vehicle to dealership and one sensor solved the problem! a/c was working when I took it there now it blows hot air! they were destroying my vehicle in order to get as much money as they can and not fix anything! Nothing but liars and unhonest shop! I wouldn't let them change a flat on my bicycle! don't believe the hype! Horrible people!! They take advantage of females! All females are not clueless when it comes to cars! Egg on your face!!

My cousin to me about this shop and I'm glad he did. These guys are honest and efficient and I will…read moresend all my friends and family there for vehicle services

I was getting close to the end of my Outback warranty and had a few minor issues I needed taken…read morecare of before a big trip. I was honestly worried I wouldn't be able to get everything handled in time. Arielle (the red‑headed one) helped me set up an appointment and immediately put me at ease. When I arrived, another staff member told me they weren't sure the repairs could be finished before my warranty expired. But once I met with Arielle, she told me not to worry -- she would make sure it got done. And she did exactly that. She got the parts ordered, kept things moving, and made sure everything was finalized before the deadline. Throughout the whole process, she kept me updated and never made me feel like just another customer. Talking with her felt like talking to a friend who genuinely cared about my situation. She made me feel heard, valued, and supported. She even helped me get a loaner car while the repairs were happening, and anytime I had a question she answered quickly. I always ask for Arielle when I need service because she listens, follows through, and makes sure my needs are met. She's the reason I trust bringing my car here.

My 2024 Outback was purchased on August 14, 2023, at West Houston Subaru. On August 18, 2026, I was…read moreon my way for an oil change at West Houston Subaru. Suddenly, my vehicle stalled at the traffic light (Westheimer + Richmond). I found out the battery failed after just 36 months. Many people came to assist and jump-start my car, but my Outback wouldn't start. Because the "My Subaru" subscription wanted to charge me around $130.00 to tow my car to West Houston Subaru, which is 7 miles away. I used my AAA roadside assistance service instead, which is free. West Houston Service department wants to charge me $560.95 for replacing the battery and cleaning the terminals. The service advisor said that because the battery has 84 months warranty. When I asked how many months the warranty of the battery on my Outback was when I bought that brand new car? He said the warranty had expired in July 2026 after 36 months. I reminded him that the car was purchased on August 14th, 2023, which was just 36 months and 4 days when the battery failed. After I complained, he gave a discount, which came down to $440.95 for replacing a regular battery. The greediness of this dealership service is excessive. This is my last time buying any Subaru or obtaining a service at this dealership. My advice is: do not buy any Subaru. Do not subscribe to the "My Subaru" service, which is worthless, and do not bring your car to this service department. Bring your car to any experienced auto service instead.

Brought my 2011 Ford F-150 I with an oil leak. Quoted me in about 20 mins. Excellent cash price…read more(they add 3% for CC). Took less than 24 hrs to get fixed. Super happy. Would certainly recommend.

DO NOT TAKE YOUR VEHICLE HERE! I've given this shop multiple chances, but unfortunately, my…read moreexperience has been nothing short of criminal. I have spent over $4k over several months for the same unresolved issue. First, they misdiagnosed it as a bad throttle body. Then later admitted it never need one. Next, they claimed it was the PCV valve, which they had already replaced two years prior. When that didn't resolve the problem, they said I needed a new water pump and hoses, which failed to resolve the issue. Finally, they told me I needed a $4500 head gasket repair. At that, point, I sought a second opinion at the dealership. Only to learn the problem stemmed from the previous work, which had not be done properly. I am a teacher who cannot afford to pay thousands of dollars for "guesswork." Despite multiple chances, the shop has not offered any refund or attempt to make this right with me. At this point, based on the actions (or lack there of) of this shop, I no longer believe this is a case of gross incompetence. I believe it was done with intentional deceit and I can't with good conscience recommend this place to anyone.

Where do I begin, Cinco Tire and Automotive is amazing for so many reasons I couldn't list them in…read morethis review but I would like to share my initial experience. Outlining the knowledge and experience this shop processes. First and foremost the customer service I receive from Tony and the entire staff at Cinco Tire and Automotive each time I return is exemplary. My first experience with this shop started from word of mouth by an automotive technician who mentioned rates and services performed at Cinco Tire on many occasions to me at my job. Eventually I reached out to them for help and they were right there for me. I originally thought I had a stuck thermostat but they quickly discovered my problem. Not only was Tony able to work a fantastic price, but I could sense he really cared about my circumstances; going above and beyond with service and leading me the right way on repairing my 2012 Jeep Grand Cherokee, which unknown to me at the time had a blown head gasket due to a manufacture defect in the casting of my engine block which had broken away from one of the through bolts holding the driver-side portion of my head gasket. Through intensive diagnostics and experienced technicians they found the flaw in a very short time and rushed for my parts and Tony even planed a rental car for me and my daughters school function. They also had my vehicle towed to specialists on a flatbed truck that could correct the bolt issue by means of a coil insert to the faulty casting. After the completion of this in depth repair Tony recommended I file a claim with Chrysler I did have a current extended warranty and eventually had Jeep Chrysler reimburse me for all charges and fees But it doesn't stop there, this shop is a FULL service shop with skilled techs that perform everything I could ask for including regular maintenance like a synthetic oil change .I feel rest assured it's performed correctly and they beat anyone's price in Katy, TX and always honor coupons by Goodyear and their own as well. Cinco Tire and Automotive has made a believer out of me that not all garages are alike. And I will remain a loyal customer for life with Cinco Tire and Automotive.

I should have written about this service facility sometime ago since it is my go to place for…read moreautomobile repairs. These folks are incredibly efficient. They're very service and customer oriented they are extremely competent all of which adds to enormous value to maintaining your vehicle. I would highly recommend having your vehicle serviced here.

Let me say, that I love the costumer service. Laurence, Javier, and Enrique, are the best team…read moreever. These three guys worked their hardest to get my baby up and running. They always kept me updated, and they worked within my budget. These three gentleman deserve a raise. They work hard and stay so positive and never lose that friendly smile. Thank you gentlemen for keeping me on the road.

Our 2 nd time going here since changed ownership. 1st time they kept car for 3 days for a dead…read morebattery. My husband was out of town but when he came back they still had not looked at our car. we retrieved it and did it ourselves. They didn't even care. We have been customers for decades. This time Made an appt for oil change and state inspection a few days before appt. . Asked how long it would take as it was my day off and I had many errands to run, reminded of bad service previously. assured it would be 20-30 minutes. Arrived on time for appt. I'm then told 2.5 -3.5 hours wait this was with an appt.. I explained my call, what I was told and was told no one would tell me that. after 10 minutes I got my keys and left. I don't like being lied to but I don't like being called a liar more. We won't be back!! You lost a faithful customer.

Good service, good actitud, respectful…read more They always try to help, you need is to be patient as they have many requests. Just need to talk with them to know what date/time works better, specifically if you need services beyond the regular oil change

Excellent service. Very responsible. Great pricing…read more At first I didn't really trust this place but after researching and seeing they have been there for over 30years. I tested them out with something small but I couldn't do it myself. They not just tell fix the problem but they told me a cheaper solution (who does that?) After a few more time of fix my car. My family only goes to them now. They never try to up sell and do what is necessary. They stand behind their work with 30day warranty.

Dropped my car off here two weeks after the diagnosis to get serviced for the engine valve cover…read morereplacement ...red was having to pay upfront before he started the repairs so he could order the part. This is the first body shop that I've ever known where you have to pay for the service upfront before the service is even started and completed. Received my car back within two days after dropping it off. I immediately noticed on the drive home that my car still smelled like burnt oil, which is what happens when you need an engine valve replacement cover. The screaming piping noise was gone. But leaking oil was still there. I also noticed my front left rim was scuffed. After driving it home and parking in my garage my car started to leak an oily substance coming directly from the engine valve. I called Mr. Keith and told him that I am smelling the same burnt oil smell coming from my car prior to the repairs. He told me to bring it up there and he will take a look at it. Not sure what he did but after the first initial visit there, I was back up there a week later. Mr Keith claimed that it was from the old oil that had leaked on other parts of my car stemming from the original issue so Mr. Keith tried to clean up the oil as much as he could drove my car back home same thing I could still smell the oil burning from my car oil was still leaking and there was smoke coming from my car called Mr. Keith. He told me to drive it for a week then bring it back if the problem persist... brought my car back a third time only this time he told me he wanted to keep it overnight. When I receive my car back, he told me to drive it for another week and if the problem persist to bring it back again . I did notice that there was a pleasant smell coming from my car however, once I parked in my garage, I noticed the burnt oil smell again mixed in with the cleaning products that he had used to clean the oil off my car and smoke coming from the engine. The last time I took my car to be serviced. I had to rent a car. I told myself I am not taking my vehicle up there for a fourth time only for the same problem to return. I would just take it to BMW and get it looked at there because I am sick and tired of going back-and-forth to this body shop and nothing is getting done. So today two weeks after my last service with this body shop, I take my car to get serviced at BMW. They do their diagnostic and they find that the valve cover gasket was improperly installed causing it to re leak. Valve cover assembly was now needed again, which is why there is oil spilling over from the existing repair. Pretty much in a nutshell. BMW told me that Mr. Keith did a half ass job on my repair. One trip to car scientist is all it should have taken. It should not have taken an almost 4th time for you to right your wrong Mr. Keith and you are dead wrong. I asked you for some sort of compensation and you couldn't even give me at least half of the money I paid you to fix my vehicle since you did a half ass job on my car! Shame on you! I would never recommend bringing my vehicle here. I will just pay the extra eight hundred a thousand dollars to get my car fixed whatever it takes at least I know it will get done right at BMW. This whole ordeal has caused me to have to pay for the same issue twice because the issue in the beginning was never correctly fixed. I have attached pictures to my review to show proof that this is just not a made up review. This actually happened to me and I hope and pray that it does not become your nightmare. Do yourself a favor if you have a BMW that requires any service under the hood, do not bring it here!!

Have done our cars 2times and done a great job with a fair price .Recommended to anyone in this…read morearea .

They have taken incredible care of my family's vehicles for many years and always been fair and…read morehonest and dependable. So grateful to have Chris and his team at Richmond tire and auto to trust to keep my wife and daughters vehicles safe on the road. Absolutely great people here and recommend them without reservation

This is the best mechanic I have ever been to and Chris is one of the nicest people I have ever…read moremet. As a young woman, it can be intimidating going into an auto shop, but these guys never took advantage of me, gave me solid advice and always made sure I was back on the road as soon as possible. I recommend Richmond tire and auto to any and everyone who is looking for a solid, trustworthy mechanic.