Pathetic service. Exorbitant prices locked. I got a car charger in December 2024 and submitted receipt in 2025 for $250 rebate and is rejected as they don't want to process 2024. How does it make a difference if the charger is installed? Arrogant marketing team with serious attitude. Swanee need to work on training their marketing team on customer satisfaction. read more

I had a situation at my community The Reserve at Johns Creek and Dottie Sinclaire was amazing she emailed and followed up with a personal phone call to me. I am very happy with the service....Thank you Dottie Amy Community Manager read more

I have been trying to get electric service transferred to our company on a church property that we purchased and are remodeling. We have our EIN from the IRS on the IRS letterhead. I was told that the IRS giving us the EIN was not sufficient, that they had to have a form 147C (whatever that is) or a form SS-4. The SS-4 is the APPLICATION FOR THE EIN. So they cannot accept the actual EIN document, but will accept the application - MAKES NO SENSE AT ALL. Annslee, the customer service rep, was super nice; her supervisor, Ashley was not. Ashley was no help whatsoever and rude. read more

This company needs to be dismantled. It holds a monopoly in the Alpharetta area. They have rude, dismissive, and unconcerning attitudes!!! They have the worst customer service I have even experienced. All of the customer service representative have such a dismissive, condescending attitude, as if they're better than us simply because they were there. The FCC must not be monitoring their calls because 70% of their staff would be fired if they were. If you can avoid signing up for Suwanee EMC, please do so you've been warned. read more

Between 8/15/2025 to 10/7/2025, I have paid Sawnee EMC $1,942.80 for a single home. In that time, my lights have been turned off twice which added a $400 reconnect fee. To avoid the fee, they offered this pre-paid plan where I have to put money on the account every day to cover the daily kW used. Each time the lights were turned off, I was not made aware of it happening until it occurred. I looked at my hourly usage for this week and saw peaks between 1 AM to 3 AM when I am asleep. Also, for the month of September, I turned off the AC and my bill is still over $400. I feel targeted. There seems to be no recourse. If anyone is experiencing the same - let's talk. read more

Sawnee Electric is a membership corporation, which means it's not a private power company like Georgia Power, which means your bill is maybe two thirds of what you'd pay elsewhere, which means most of the reviewers are local born and never been nowhar, which doesn't speak well of the local stock. My experience with customer service has been smooth and efficient. I love the smart meters; they know within seconds when my power is off. The rates are very reasonable for my two houses, and best of all, in the twelve years I've been on their system, Sawnee has kept my power on all but few hours. Outstanding, imo. You don't think so, try Duke Energy or Georgia Power, or omg, one of those rip-off companies up north. Sawnee is a gift to the homeowner, and I'm happy to be a member. read more

Horrible policies, ridiculous fees. Either make sure that you never need to contact them or move to an area outside of their domain.

I really wanted to start this review with a big "Fxxk You". I thought I had paid, but, not sure what happened maybe I missed it? I was charged a $15 late fee. I chatted online and they told me to call. I called and the Customer Service rep said no and asked me to fill out a form so she can ask her manager. I still ended up getting a no. Are they absolutely desperate and have no flexibility in waving a late fee of $15. This was my first time and as soon as I noticed it was late, I paid. I have to agree with the others and say that the Customer Service was rude. I understand I am just one of their customers so probably won't make a difference in how they run their business. I can only wish they go out of business for a company without any compassion. read more

One star is sufficient. UGH, the HORRIBLE customer service I received today was by far the WORST. Nancy B asked that I had spoken with her a few times why would I ask her name, again? Really?! RUDE! Good to see they have a poor rating-- based on reading other reviews, others have certainly experienced poor service. read more

GREEDY GREEDY GREEDY company. MY paperless billing went to spam and I did not see the bill, nor the cut-off warning. I have never missed a payment. They charge $15 for a late fee .... another $60 for a disconnect fee and .... the worst part... They wanted $260 to turn it on after hours and on a weekend. It was a cold Friday night, so I waited until daylight.... where it was $125 to reconnect. Merciless and greedy! I wish I had an alternative electric company. read more

This company has the WORST customer service. Everyone acts like they are doing you a favor by simply answering the phone. Amazingly inflexible. We had autopay set up but paid our bill manually about 2-3 days before it was scheduled to be deducted. With any other company, if the system sees a balance of zero, it doesn't deduct again, Sawnee does. When I called to dispute the double payment they said there was nothing they could do, this after over 40 minutes on the phone with them. Unfortunately our new home is serviced by them as well and I have no choice. I called with my husband on the line (he was at work) to set up new service in his name. The customer service agent wouldn't even let me speak "ma'am I am speaking with your husband, he should know the address at your new home". Ummm not if you know my husband! : / UGH. Typical. So disappointing. read more

Wow, it is rare to find a service company with so many 1-star ratings! They took 3 business days, spread over a weekend, to turn off power after I moved. I ended up paying for someone else's power all those days. If you have a choice, don't select this company - get one where you can get appointments sooner. read more

Turns off electricity after the first missed bill. Absolutely stunning the lack of appreciation they have for their customers that pay incredibly high prices. read more

I recently went to Sawnee to get my Wi Fi meter changed to a regular old school meter. WHY????! ...... Because I realized that their meter was interfering with my sleep and my home internet Wi Fi. Sawnee told me it would cost $10 - $15 more a month to get this new old school meter on my house. I didn't care about the money!....... It is worth every penny to get this Danged Wi Fi meter off of my house. I don't have problems with my DSL Wi Fi slowing down my internet connection on my laptop, that depends on Wi Fi, anymore. I was having problems watching streaming movies & watching YouTube videos with the Wi Fi meter interfering with my home Wi Fi. Now my internet is as fast as I remember it being before the Sawnee Wi Fi meter was installed. When I told the Customer service agent why I wanted to get this Wi Fi meter off my house, she said I should contact AT&T about my connection. This is why I gave Sawnee a 4 stars instead of a 5 star rating. That was BS that the Sawnee Agent ran past me. Just know that your home or business Wi Fi can be compromised by this powerful Sawnee Wi Fi meter. ... This Sawnee meter was on the other side of the wall from my bedroom too. Since I changed meters, I sleep more soundly. I noticed this ability to sleep better instantly the first night that the meter was changed. I turn off my internet Wi Fi in my house when I go to sleep too. No Wi Fi means better sleep......... I hope this review helps others to make the change to the old school power meter. Sawnee wants to use these meters so the meter checker person can just drive by in the street and get your power usage logged in. Sawnee wants these meters because it is convenient for them. I now know this meter was harmful to my pleasure, health, and joy of life. ... Those Wi Fi power meters are just too powerful to be near humans 24/7/7. read more

They're faster to send the bill than to send help. Streetlights have been out around the neighborhood for WEEKS and they haven't sent anyone to fix them. My friend (who is black) called to set up service with them and they said after checking his credit history he had to put a security deposit down for electricity. What? My boyfriend (who is white) has the same credit history didn't have any trouble. Then later they sent the bill within the week which dated back to a month and a half before they even moved in and they sent two, one to my boyfriend and one to my boyfriend's roommate. The roommate had a form to fill out and extra money to pay because they wanted their security deposit. The entire apartment complex isn't too delighted to have Sawnee EMC as our service, but we just happen to be in the area so we have to deal with it. read more

Being a business customer of Sawnee EMC for 18 years with 2 accounts I will say previously, until this year, we have had no problems but they have started a "smarthub" billings system which applies my payments to only one account which shows a credit balance on that one and a past due on the other. The "customer service" which I have spoken to a number of times regarding this matter said they would get the payment applied properly but didn't, the last one says I need to make two separate payments. She viewed my frustration as "yelling" at her. They also add late fees to the account which they didn't apply the payment to. If we had a choice we would select another provider. read more

Sawnee EMC is an awesome company! I wish other private and public organizations serving customers would take notice! First off, I can contact Sawnee via e-mail, Chat, and phone (if necessary). They always respond. I can not stand being forced to call other organizations, dial a bunch of prompts, wait on hold, explain, and then usually re-explain my question to multiple customer service representatives. Also, Sawnee incentivizes energy saving and environmentally friendly customer behavior by offering rebates for taking steps to save energy. I have been a customer long enought to start receiving Patronage Capital Refunds, which results in a big savings each year. Lastly, their website has great usability and online bill pay is awesome! NO extra charge for using a credit card! Wish other companys and government municipalities were this easy to work with! read more

They just shut off my power without warning for missing one payment. No phone call, no email. 2 1/2 years of flawless payments and I just got busy at the new year. Return to my home (Also my office) to find my power has been turned off with zero notice, they didnt even leave a note on my door. Clearly do not care of the quality of their customers, and have zero customer service abilities. They are lucky we do not have another option with our lease or we would be on the way out. Be warned, this company doesnt care about customers and will do anything to make a little extra money. Read through reviews on this site and others, this is a common problem. read more

Not happy with Sawnee EMC. Because the company who installed my HVAC systems failed to properly state their SEER value, I missed out on the rebate program. When I caught the error, Sawnee said they would not give the rebate because it has to be requested in the same year as the installation. Is the purpose of the program to reward energy saving systems? read more

Someone has posted this online "Sawnee Electric Membership Corporation exists to serve the changing needs of members by enhancing the quality of life through active support of community developments and serving the member's energy needs." That is not what I am experiencing with this company, they rip people and there is nothing to do about it. They have a man-made usage chart that does not reflect the reality and we have been billed more than $3 per day so we can end up paying about $100 per month while my family including my 1-year-old endure the cold every day. I turn on our heater for 15mn a day no matter what we do the EMC will do their best so can charge us more than $3 per day. That is cheating people, it is not fair when they are the sole company that provides Electricity in our location. Electricity should not be a luxury but a necessity, one time they cut me off over $4 due to the fact that I was not able to pay their deposit for $400 so they put me in a prepaid account so they can rip us. I regret Georgia power... Look at those Man made charts, the less usage chart cost us barely $4 and the other one cost us $3 and something.... Their Customer Service could not splain those charts to us. read more

Sawnee Electric Membership - Utilities Near Me - Cumming, Georgia

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Swanee EMC is THE WORST ELECTRIC SERVICE COMPANY EVER! The customer service reps are rude and unprofessional! I have NEVER been late while being FORCED to use their services, and my credits good enough to not have to even pay a deposit! They changed my "due date" and I was didn't realize it, so I paid my bill late. They charged me $15.00! I called and asked them was their any way I could please have a courtesy waive, because of the misunderstanding, and I was talked to like I had two ears and a tail! When I requested to speak with a supervisor, I was told flat out NO and that "she" wouldn't do nothing for me either....EXCUSE ME!? How are you going to tell me that I can't speak with a supervisor, when I requested and moreover, how do you know what "she" would or would not approve!? If you all can select an electric company to service you, I wouldn't pick them if you could avoid it! That's what's wrong with this damn country....QUALITY CUSTOMER SERVICE has gone straight down the toilet! read more

Sawnee Electric Membership - Swanee EMC is THE WORST ELECTRIC SERVICE COMPANY EVER!....QUALITY CUSTOMER SERVICE has gone straight down the toilet! - Utilities Near Me - Cumming, Georgia

Just got off the phone with two different calls, apparently they don't know that Sawnee sent me a bill several weeks ago telling me ,we are in the gas business!, they apparently don't ,t seem to know, I had signed up with them, but needed a meter first. If Sawnee needs to contact me call me at 404-626-3481 and I will give you the name of a rude employee! I am now in the middle of getting service elseware and am looking for another electrical company to take over from Sawnee, service sucks! rude people. Thank goodness for completion, Sawnee might want to inform its employees that every call means money! read more

I only picked 1 star because there was no option for ZERO! If your a victim of domestic violence and stalking don't go with this company. They cut off my power, no notice, on the word of my soon to be Ex, hopefully, that I committed fraud on HIS credit card by paying my power bill with it. They did not review all payments made and I've only been with them a couple of months. I also have 2 kidney transplant kids to support and the power cannot be off. I had to call them to find out what was going on and was willing and able to provide proof that no fraud has been committed. They declined to work with me and now force me to come in person every time to pay the bill. Its not enough Im dying from kidney issues and Leukemia and have to fight to try to get my 2 youngest children away from their abusive father, I now get the inconvenience and embarrassment of being treated like a liar and my 2 oldest transplant kids have to have electricity for certain. Sawnee is too lazy to review payment records on an acct in MY name, not my Ex's. Not to mention, the danger to my children. I'll be shopping elsewhere. Bad customer service, no concern for security or privacy. And take the words of a psychopath over their customers name on the account. If you value your life, dont purchase services here!! read more

Worst customer service ever! No matter how many times you request to speak to a supervisor, they will not come to the phone. I got penalized for stopping a ACH transaction that was made for too much, after the customer service person told me that stopping the payment was my best option, since they couldn't do it on their end. After being a loyal customer for 4 yrs, they lost me over $35. read more

I deal with these people a lot because I own rental property. They are pretty responsive - I only need them to turn power on and off, but they do that when they say they are going to do it. If I make them aware of trees or limbs endangering their lines, they are pretty quick to get out there and take care of that. I have a number of streetlights in their coverage area and when I let them know that a light is out, they are quick to fix it. read more

Husband and father of 3 with an absolute perfect record of paying my utilities bills on time, every time for my entire life. Then I moved. Of course utility company's are still operating on systems from the 1900's so it's a pain in the a**. If I could give them a lower rating I would but unfortunately that's not an option. The online system is archaic, cumbersome, not user friendly and down right awful. As a customer who uses AutoPay for all of my bills, I've never had such a difficult time. Even I managed to muck up the setup process for Autopay after a recent move. I tried to set it up multiple times, which they acknowledged they could see in the system. But somehow it was cancelled. Subsequently my bill was late, even though I thought it was being paid automatically. They threatened to turn off my electricity. I called immediately. It took multiple agents, supervisors and departments to figure out what went wrong. All I ask was that they remove a $15 late fee, since I as the customer clearly tried to pay my bill on time. But I guess "customer service" doesn't apply when you're a monopoly and the customer has no other choice. Telling your customer "NO" with a smile or saying "I'm sorry but it's your fault or I'm only trying to help", doesn't mean you gave good service. I wish electricity were deregulated like natural gas. I'd be gone. But no, I'm stuck with this lousy excuse for a utility company. What makes it even worst, is they have the audacity to make their slogan "We're more than electricity, we're service". Yeah right, that's false advertising at its best. Not that this review matters. You don't have a choice. This is the problem with monopolies. There is no recourse for the customer. read more

Terrible customer service. I have never been so blown away at the unwillingness to help ensure customer satisfaction. They treat their customers with such disrespect and are unwilling to take any responsibility for any indiscretions. I paid my bill regularly. I set up automatic bill pay, as so I thought. However, my first bill goes unpaid this year and without any notice, no warning letter, nothing whatsoever, my power is shut off. I can't wait to move so I don't have to pay such a ridiculous amount of money for a required service. These people are thieves and have zero respect for their customers. read more

Sawnee EMC came to my home and cut the tops out of two trees (on my property) because a branch had fallen on the service line that goes to my home. They left the rest of the trees standing with the tops cut out of them. Then they left the branches and the tops of the trees on the ground and told me that it was up to me to remove the debris that they had cut down and left behind. After I complained they sent someone out to look at it. He told me that they don't remove debris, but if I would let him cut down an Oak Tree on my property that he would then remove the debris from the mess they made with the first trees that they cut down. It's funny that if it is something that benefits Sawnee EMC they will work with you then. But if it is just doing the right thing for the customer they don't have any interest in that. POS Company!!!!!!!!!!!!! read more

Their billing department and customer service dept has given me nothing but headaches. I was over charged, double charged, and cut off when my "automatic" debit didn't work one month. For a company of this magnitude, one would reasonably think their customer service would be available on the weekends. Instead of speaking with customer service since I called on a Sunday, I was forced to pay the overage on my bill, and wait until Monday to contact them. Upon contacting them on Monday, and after a 30 minute phone call to explain the situation, I was left with no resolution. The director of customer service is supposed to be calling me back. Until this person contacts me and gives a reasonable solution to the problem, I rate them as 0 out of 5 stars. If a solution is reached that keeps both parties happy, I will follow up on this review. Until then, PLEASE AVOID DOING BUSINESS WITH THIS COMPANY read more

I have had one of the most enjoyable problem solving sessions with Miss P. and Miss T. , both of these LADIES work for the power company I live in Tennessee but trying to resolve a issue in Cummings. GA. These LADIES, went above and beyond to help me. LADIES,thank you so much read more

I will be closing on my house tomorrow and learned short notice that I will no longer be receiving my electricity from GA Power any longer. Instead, I have the pleasure of dealing with Sawnee EMC. HOLY CRAP. When I go to turn on service I am shocked to find out that I will have to pay a $400 deposit before they will turn the power on due to my credit rating. So let me get this straight, a bank is willing to trust me with hundreds of thousands of dollars, but some mom & pop electric company thinks I'm not trust worthy enough to provide power without a deposit? A $400 dollar deposit at that. I gather from all the reviews I have read that I'm not alone. I'm now terrified to know I have purchased a home where my only option for electricity is a dirty, leeching, thieving entity. FANTASTIC! read more

Sawnee is the worst electric company. They clearly are in the business of disconnecting and then collect exorbitant deposits and reconnect fees. There are only a certain number of payment arrangements you can make. Customer service is impossible to deal with (Dottie) I believe that they are trained to mistreat there customers. In the 4 years I have had to deal with these crooks I have only dealt with 1 acceptable person. If you can avoid establishing residency in an area that uses Sawnee I would recommend it. I'm surprised a formal investigation has not been initiated. read more

We have had power through them ever since we moved to Atlanta. Compared to my friends who are on GA Power, we have had close to none (2 short ones in 11 years) outages, and they were fixed within shortest notice. When really bad weather is on the forecast, we see their trucks out there in waiting position close to the station where problems occur. Currently I see an extremely professional, quick, solution oriented approach by many of their crew members to solve a major power line problem on my property. They come out as needed, and their supervisor for a daytime fix even checks late at night. read more

Customer beware. I was contacted by Sawnee EMC stating that they had unclaimed patronage capital funds that they were trying to return to an aunt. I informed them that she was deceased and they said that with the proper forms they would issue the funds to me as I was her heir. They said this would help them clear their account. I had to fill out the forms, notarize, send death certificate, I was told to deposit the check as it would be made out to her. I did as requested, spent $6.00 on DC, postage for the paperwork all to receive a $2.67 check and deposited. Sawnee denied payment which cost me another $10.00 from the bank. The bank rep advised me that this happens quite often and they have a list of about 30 reasons to deny without plausible explanation. No one would keep perusing for a small amount and they know it. Do this to all past customers and it could add up sizable amounts. Hey- if you smell a rat, check in their so called customer service area. read more

Worst customer service ever! They don't have to compete with the other electric companies so they do whatever the heck they want. They DO NOT care about the customer at all! They will screw you over every chance they get. If only they had to compete with Ga. Power, they might change their ways. I am forced to deal with them because they are the only company that services the house we bought-absolutely miserable to deal with! read more

Sawnee EMC are over the top expensive and they treat their customers like the bottom of my shoes. They know that the community is dependent on them for electricity and there is no other competitor. It is time for the state to do something about them because they are totally ridiculous. They turn off your lights if you are a month behind. I think the state should not allow them to cut the lights off unless you are critically behind. PLEASE, we need another light company that cares about their customers!!!! read more

Sawnee EMC has the worst customer service I have experienced. Moved into a new house and never received a paper bill or an email bill. Called in to ask where my bill was and they said they were sent it. I was late paying my bills since I didn't get one and they charged me a late fee of $15. I asked I am happy to pay but since I didn't receive a bill, can they remove the late fees. I spent 30+ mins on the phone with Patricia and she would have to talk to her supervisor and call me back. She calls me back to tell me that she and her boss reviewed my account and that they could not give me a credit since my email was correct and so was my mailing address. Well something is definitely wrong since I didn't receive a bill in either places. I spent over 1 hour on the phone with this company and they believe that spending that kind of time on the phone with me is worth saving $15.....If I had a choice I would not use Sawnee EMC!!! Apparently this is how they believe a customer should be handled, what a joke! read more

just moved to this new complex and they are the only power provider. called them to set an account but was told i have to go to their office .When i got there i was so shocked to be told i have to pay $452.00 because i have never held an acct with them before. i tried to complain but all was invain . if i new they are the sole provider i would,nt have moved there they put profits first. i even told them i had an acct with georgia power and gng but i have never had an issue with them read more