Had posted a previous review but here is the update after talking to an attorney:…read more Disappointed by How We Were Treated We were long-time clients who genuinely tried to build a positive and respectful relationship with this business. We booked services well in advance, followed all procedures, and even purchased additional training services to show our support and trust. When we canceled a December trip more than a month in advance, we expected a full refund based on what we were told. That had been the case in previous contracts. Instead, we were told the deposit was non-refundable, and only 25% was returned. We were told that was final. Another 25% was refunded later, but only after we followed up again. There was no discussion or explanation. We made several respectful attempts to resolve the issue directly, but eventually our number was blocked, cutting off all communication. With communication being blocked off, we were left with no choice but to consult a lawyer to understand the situation. We've never been treated so poorly by a professional, and this situation has caused us and our family an incredible amount of stress, including one and possibly two hospitalizations. The lawyer said that what had happened was not technically legal, and definitely not ethical. In our opinion, the way French K9 runs her business is unethical, and we could NEVER recommend them to someone who is trying to do good by their pets. We're sharing this because we trusted this business and were extremely disappointed. We hope others ask clear questions, get all terms in writing, and proceed with caution.

We truly put effort into building a long-term, positive relationship with this business. We booked…read moreservices over a year in advance to fit into their system, and tried to remain flexible, patient, and communicative throughout. But when we canceled a December trip with more than a month's notice -- as allowed by the contract -- things quickly turned. We felt backed into a corner and accepted 25% of our deposit back simply because we were told that was all we could get. There was no formal or signed agreement. We later received another 25%, but this was done WITHOUT DISCUSSION and only after we followed up again. We made multiple respectful attempts to communicate and discuss the issue, but those efforts were ignored and my number was eventually blocked. That response, combined with rigid and shifting policies, made the whole situation feel dismissive and unfair. It's really disappointing, especially given how much trust and goodwill we offered.

The staff is knowledgeable and very helpful. The fish and shrimp I have bought there are thriving.read more

Beautiful aquarium setup in the back. They have great fish selection. If you have ANY fish/aquarium…read morequestions ask Tyler, he's a wealth of knowledge and he's actually excited to help!

Terrible service They never pick up the phone…read more Their website is a mess, not user-friendly Staff was very rude

We tried a couple other local kennels before Sylvan, so we have comparison experience…read more No kennels come close to Sylvan. My dog doesn't have the best manners - but they see him for the big love that he is. They smile as big as he does when they see each other. They remember tiny details about his silly personality quirks. (Usually just seeing him once a year for a few days) They care for all of his needs and bring him so much joy. The first time they even texted details about his day to help us feel more comfortable leaving him at a new place. Every time he comes home from Sylvan, we can tell he misses all the friends he made at the kennel - human and other dog friends. Honestly, we would never consider taking him anywhere else at this point. Pro tip - the grooming and nail trimming service is worth every penny - and such a reasonable cost.

My little guy Mickey can hardly wait to get out of the car when we arrive. Carrie does a fantastic…read morejob on him, he always looks so cute and clean. Also I love that the dogs get to socialize, nobody is in a crate. During the Christmas season Dave takes a holiday picture of your best friend and post's it, so you can have that beautiful memorie. You won't be disappointed in this place.

Brought my corgi puppy to Rosie and bows about a month or so ago and now today bought her for a…read morespa day and to get all freshened up. Rosies and bows did an incredible job, and my pup had a blast! When she came home she was happy and relaxed! I will continue to bring my dog here for all her grooming needs. I very much recommend this local family owned dog spa. Super cool thing too is they do not cage the dogs, they get to all play together.

Connie is one of the kindest people I know. I met her in 2020 when I needed help with my…read moreseparation-anxiety ridden Bichon Hubie. I couldn't leave him in the house alone while at work because he would (literally) make himself sick with worry. Connie welcomed us as new clients and, as she is a generous, wonderful person, we became fast friends. She has steadily been there for me and my Hubie over the years. Weekdays, weekends, overnights, in a pinch at times with little notice... sending me cute pictures throughout the day of my boy, feeding him, giving him medicine when needed, taking him to the groomer, going on little walking adventures, giving him a little brush 'n fluff from time to time... I even moved back east and she still couldn't get rid of me! When I come back to Olympia periodically for my current job, I bring Hubie simply because I know he misses her. Connie has enriched both our lives and I'm so happy to call her a dear friend.

Connie has watched my 4 year old maltipoo in her home on several occasions in the last year. I…read moregreatly prefer Connie's home environment to a kennel as I feel my dog is being loved and treated as a family member. I recently left her in Connie's care for a 3 weeks trip. I was reassured by daily messages and photos that all was well with my pup. She has also been available for last minute overnights which has been very convenient and appreciated. Definitely recommend!

I recently took my Goldendoodle for a grooming and was so pleased with the experience. The…read morereceptionist was extremely knowledgeable and friendly; the groomer was highly competent and sweet. My dog had an excellent experience. I will be using Mud Room for all future grooming for my doggo.

I used Lap of Love for my cat that developed Gastrointestinal lymphoma. He fought for 6 months but…read morein the last 2 weeks he got sicker. Its always hard letting go and Lap of Love was very helpful with the process. When setting up thr apt, they were considerate and kind. Dr. Vanessa Rabito made the process a lot easier too. She was very gentle with my cat and made sure he got the softest landing he could. 10/10 recommend for at home euthanasia or care.

Lap of Love is absolutely spectacular! Dr. Haley and her…read moretech. got us through a nightmarish meltdown of our local vet. hospital. They could not have been more sensitive, caring, professional or efficient. I am sorry I can only give them 5 stars.

I am so happy that I had Oh My Dog Sitters take care of my Bella, a beautiful RagDoll kitty. Rae…read moreand Amy took such good care of Bella; posting pictures and an update 2x a day! They gave Bella her asthma inhaler 2x a day as directed which was such a relief to me. Bella definitely was well taken care of and I'm not sure if she was happy to see me instead of Amy or Rae this evening!! I had used Oh My Dog sitters in the past to visit my dog when I had to be out of town and I was so glad that they would also sit kitties. Thank you Rae and Amy! Dee B.

The sweetest ladies with our baby. They sent us updates every time they visited. They even cleaned…read moreup a few messes. Highly recommend if you need a dog walker/watcher/sitter.