Extremely pleased with the entire staff, care, and overall experience at this office. My Mini…read moreAussie had a few teeth that were fractured down to the root and needed to be extracted. The entire surgery team was so thoughtful and caring the entire time, and updating me with no problem. I am actually now looking forward to being able to bring my cat here to get his eye operation, with peace of mind, knowing that this team cares so much for their patients.

They're always gentle with my dogs very courteous and pretty reasonable. I think they take care of…read moretwo of my dogs and that one time when we had our golden retriever at a place that she spent two weeks at while we were on vacation that place almost killed her and Evergreen saved her life

My thoughts are that I am happy with my new vet at Mt View after leaving West Olympia Pet Hospital…read more I was a very loyal client to the hospital since 1980s. But they changed and not in a good way Im Very happy now that im at a vets office that is more consistent about their compassion for your animals and they're owners.

Great service. They took care of our dog after being in an argument with her littermate. Great…read morepeople. We felt comfortable and our dog was a happy little girl.

I've been to quite a few vets in this area. Was not a fan of this one. Dr Miller was unfriendly,…read moreand I basically felt unwelcome. I would not recommend.

This has to be the most caring veterinary office I have ever experienced…read more We had to bring our cat Frankie in to be put to sleep. The kindness and caring the staff and Dr showed was so much more than we expected. The gentle way they handled her, and the understanding they showed. Having to say goodbye to a pet you've had for many years is difficult at best. I can't say enough about how caring everyone was. There was no rush, we were welcomed to stay with Frankie for as long as we wished after she passed. Her passing was absolutely the most peaceful I have ever witnessed. I had heard good things about this office, but was not prepared for how great it really is. I would highly recommend

They are loving caring about your pets. Makes sacrifices sometimes monetarily to support you and…read moreyour pet. All staff are there for you as you go through a difficult time with your pet. I'll miss seeing them now that Rudy has passed. I'm happy Rudy is in our hearts but out of pain .

No doubt this can be a difficult line of work. Providing care for our pets who require the skills…read moreof an oncologist. We've been very happy with OVCC. The staff take excellent care of our Lab while adhering to a professional process and high standard of clinical care that seems to be very thorough. I also appreciate the phone consultations and follow up clinical summaries which are very thorough, timely and helpful for me to understand the best course of treatment.

Knowledgeabl, caring, and reasonably price. They are also only 5 minutes from our home.read more

Amazing staff! Very caring and great to work with! Dr. Bauman is the bomb! I'd highly recommend…read morethis veterinary hospital.

It has taken me a while to sit down and write a review on my experience with VCA in Lacey wa. We…read morebrought our Aussiedoodle pup in because it appeared he wasn't feeling well. We were told he was very sick. Possibly kidney failure. In order to find out for sure we would need to have testing done which was very costly. I asked if we decided to have the testing done could he be cured and she said no. So I asked if it would be cruel to bring him home with meds to keep him comfortable until we decided what to do. She said that would be fine. My brother had just passed away and I was overwhelmed. Once we were home with his meds he seemed to be doing okay. We brought him to the lake to wade. He seemed to enjoy it. Things seemed to not change so I called to see if we could get a refill of his pain meds. I went and picked them up. That evening, I went to give him his medication from the ones I picked up that day. That's when I discovered they were for another dog. It was Apoquel for itch. I didn't discover it until that evening, and it was too late to have it corrected. He cried all night without his medication. It was horrible. We brought him in early the next day and had him put to sleep. They took him away and said they would bring him back as soon as they got the iv in. They said nothing about giving him any medications. They put us in a room and shortly after they brought him in on a gurney. He was passed out from the medication, and we never had an opportunity to say our goodbyes. All we got was a quick sorry from the lady behind the desk. When I told the vet how upset I was about the medication mix-up, she said your dog is very sick. Probably kidney failure. Not, I'm sorry Takodah suffered. When we got his ashes and foot impressions back it had the wrong name. So now engraved on his ash box is the wrong name. We were told he was very sick. All we wanted was medication for a few more days to keep him comfortable, so we give him love and spend time together. It was such a horrible way let our dog go. I will forever remember my dog crying out in pain. This should have never happened! I do not advise you to use this animal hospital.

Been going here for many years. Service was great! Everything has changed! I will not go back to…read morethe unprofessional services. Your fake welcome and visit Dr B is downright pathetic and your deceitful demeanor is like a stab. I will no longer return, No Exceptions! Shame on you! When I came in this week for appointment you were totally off. I have the right to decide how and what my my dog needs without all the high priced add on'. Shame on you. I have read many reviews referring to the same horrible experiences. Beware Does not recommend. Continued: VCA, Dr Bauer, Jennifer, and staff, I will never return! No Exceptions! For years didn't really have issues until the last year. Dr W is very rough around the edges and inconsiderate with her comments. Dr B sent me a letter to me prior to appointment (didn't receive until days after appointment)and said no longer will see my 3 legged Pomeranian or Yorkshire terrier. Dr B never mentioned this during visit, however noticed a complete change of demeanor, her deception and lack of communication lead to a very disappointing visit. Shame on you!!! Manager Jennifer should not have communication with public, very unhappy and unpleasant and unprofessional. Never responded to concern. I agreed to pay your outrageous overpriced charges until I said enough....I started questioning your continued effort of add on services, you work for us. Nothing mentioned that you chose to not trim his nails, I found out day later. Strange never a problem previously. Especially when I didn't receive a call the day after, getting shots for my terrier. I received the letter 2 days after visit but dated prior to appointment, very disturbing. Dr Bauer you didn't even give explanation for not returning, Shame on you!!! This is a blessing in disguise. No more baby talking to my dogs, paying over $10 per leg to trim nails, disrespect, lack of communication, deceptive practices, and overpriced Care. You couldn't pay me to return and will pass it on! Kelli and Theresa treated me awesome!!!

Bloom vet was our favorite vet for years untill last week when my dog almost bled ti death we…read moreshowed up as they opened and she wouldn't even step outside to see if there was anything we can do to help ti go elsewhere said why would i if i cant finish as she was leaving in 10 minutes to go somewhere luckily the veti used over 16 years ago came immediately out to my truck and helped us my dog lived no thanks to bloom and ive heard its nit the first time they have left a pet in a bad situation i will ve getting our records ti transfer care 25 mins away ti a vet that actually had compassion

The doctor saved my two dogs today! She was great with the…read moredogs and the entire staff was amazing! Worth every penny and more!

We have been going to Companion since it opened. All the personell there are knowledgeable,…read moreprofessional and compassionate. Our 2 cats, Tuck 17 yrs and Sparky 12 yrs love it too!

We have come to this place 3 or 4 times and won't be returning. I really tried to give them a shot…read more I wish I knew the name of the tech that's so nice because this review doesn't reflect her at all. She was the only kind person there. Our 1st visit was about 2 years ago, I made new patient apts for our 2 pups to get the whole sha bang, we just moved to be area and they were very close to our home. The front desk staff was horrible. EVERY. SINGLE. TIME. Rude. Didn't acknowledge my presence when walking in at any of our apts. I had to literally walk up and say hello.. no greeting. No good morning. Just take a seat. Ok. Our first appointment the boys got there wellness checks, 2nd shots, they 1st visit stuff. No problem. We were told we should return in a few months to have them neutered, I advised we felt waiting till they were a year would be more appropriate for their development. Vets dismissed my feelings on that, said it was the standard time frame. Ok. The tech came back into give me the estimate for care, again she was SO nice. But she told me I had to pay the past due balance on the account. I said what balance? I paid the $40 deposit they required for scheduling a new patient visit. X2 since I have 2 pets. She said no it looks like it's from a previous visit. I was obviously confused because it was my first visit. I explained that to her and she went to go speak to the front desk about it. I get it, mistakes happen, but when I went to pay my actual balance witch was right about $560(estimate) the same front desk lady who I'm sorry just seems to really hate her job was all annoyed that I questioned the bill. I made sure to check that the "past due balance" was removed. Then she was rude that I didn't have my actual care credit card and just the info on my phone. She literally ripped the phone out of my hand. I thought maybe she's just having a bad day. And left it at that. A few month go by and I needed to take one of the boys in for a tummy ache, same front desk lady put me on hold for 10 plus minutes, hung up and I had to call back, no Oh I'm sorry or anything. I just needed to make a standard apt, I said anytime on Thursday or Friday. I wasn't being picky or rude. She says YA I KNOW. Ok The last apt we had was the worst, I had to bring in my boys at the same time, stressful for me. One of them almost choked himself a few minutes before our apt so I was really upset. He was fine got his head stuck in the gate of the kennel. Anyway I came in solo and checked in. Said I have both boys out in the car is there anyway I can have a tech help me bring them in. They were fine but there was a full house of big dogs in the waiting area, no place to sit or stand. And I didn't want to try and wrangle my anxious boy with my I love everything dog at the same time. I arrived early we had time. The front desk lady was so nasty. Same lady each time. "Well I'll have to ask" ok that's fine. I literally said if they can't it's not a problem would just be helpful. The very nice tech ended up coming to help me and there's wasn't any issue. Front desk can make or break a practice and after multiple times of just being met with rudeness and just the bare minimum we won't be coming back. Compassion goes a long way and I try to remember that, but you reach' a point when you say OK this person just is unpleasant.