Poor customer service and pricey with delivery and assembly. If you don't need a whole set and are looking for single pieces of furniture, go to HomeGoods and pay much less and you are able to take assembled pieces home right upon purchase. The customer service at the Home Goods at Foothill location next to Sears is great. read more

This is a very easy going place. None of that predatory behavior I dislike at some other furniture stores. If you want some help, just ask for it, otherwise you are free to browse in peace. When I did decide to buy my couch, the experience was very pleasant. My sales guy Kelly, was most helpful and informative. It wasn't until six months later when the frame on the couch started squeaking, that I would see the depth of this quality. I called with the issue, and Plummers arranged to have the couch replaced with a new one. Pretty outstanding service from Kelly and Plummers, and I strongly recommend them as a fine place to do business. read more

I used to think Plummers had really nice looking furniture, but then I got into woodworking and started to notice all these different things... The look of their furniture is modern and generally pretty decent, but the workmanship (or lack-of) is something else... In today's world of cheap laminate furniture, Plummers excels in making them look nicer than they actually are. So this places Plummers in a middle of the field in terms of price and quality. It is a step up from even cheaper furniture like Target or those random "going out of business" furniture stores; but it is way below real furniture stores like Room and Board or Crate and Barrel... It's not even as well made as IKEA... But if you're incline to buy at Plummers, here's what I would suggest: 1. Open the doors / drawers... Does it operate smoothly? Does it shake from side to side? Do you think it'll hold after 50 times of opening/closing? Are the drawer boxes well made? 2. Look at the edges... because most of their items are laminate, the corners and edges are the most easily flawed / damaged... especially for a dark piece. 3. Look at the lines... if you're buying at Plummers, you probably want a modern look; and that is all about straight lines and symmetry. Are the drawer doors parallel? Do they have a smaller gap somewhere? Are the lines of the doors continuous or is one a few millimeters off? 4. Look behind the piece... how are the backs attached? Are they simply nailed in? Will they last? In this respect, I'm like Steve Jobs... even though I can see it, I still want it to be beautiful. After this thorough test, I hope you'll be able to find a good piece... but most likely, you'll go shop somewhere else. read more

We dropped by the Pasadena location and were pleasantly greeted by Clay. He guided us to the desk area, where we chose a desk from the Sten collection, including a great chair. Clay and the staff offered exceptional customer service. Our transaction was handled flawlessly, and our purchase was scheduled for a prompt delivery. On our scheduled delivery date, the drivers called to let us know of their arrival time. They were professional, courteous and timely with assembling the desk setup. From start to finish we were completely satisfied with their customer service. read more

I absolutely love, love, love Plummers. I have been shopping at Plummers for 20 years. They carry gorgeous, modern furniture that lasts. Plummers has an excellent price/quality match-up: reasonable price for good quality. They have various design lines so that as I have been able to upgrade my decor, Plummers has had the next level of design and quality for me. I furnished my very first apartment with their low-cost line of furniture. For years, I admired some of the nicer tables and shelving, and eventually moved up. The prices had not become exorbitant like some stores. And the quality holds up unlike some of my Ikea purchases. I have had good experience with the delivery service on several occasions with both delivery and setting up furniture. They take away the boxes, give me time and space to inspect the final product before I sign off, show up when they say they will, keep me posted about their schedule on the day of delivery with a positive attitude about my calls to check on them. In the store, I usually like to look around and find what I want myself. Then I try to find a sales person to write up my purchase. Often someone will offer to help me, and if I decline they politely go away. I appreciate not being trailed around the store like someone who is going to stuff a couch in my pocket. When I do need assistance the sales staff have usually been helpful and professional. Once in a awhile over the years, I have been upset by being passed over for service when I am clearly waiting. Then I just leave and return another day when the staff may be less harried, or I loudly complain, depending on my level of furniture urgency. read more

I was looking to replace my sagging sofa, which I had bought from Plummers over 10 years ago. I was browsing online and was impressed with the selection. Some of the styles are comparable to those found at Pottery Barn or Crate and Barrel, but for a few hundred dollars less. I called Plummers, and spoke w/ Steve who was really helpful. He let me know that they didn't have the model of the sofa in their showroom, but had swatches of the different fabrics available. He also let me know that it would take 6-8 weeks for delivery and a deposit of 25 percent. I went to the store today to look at fabric swatches. I was initially interested in the color of the sofa shown on their website. Steve was great in telling me that sometimes the colors on the website look different in person, and he took the time to find the actual swatch that corresponded to the one shown the website. I was surprised that it looked totally different! I ended up picking out another color and fabric. Thanks Steve. read more

As "one inch punch" experienced, the three times I went there (that was a big mistake in itself) the sales staff we dealt with were extremely rude. We went with our friends and were treated like we weren't going to buy anything so why waste their time (we did end up buying some great looking chairs from there). When I picked up my chairs, the guys who worked in the back to give me my chairs were very unprofessional and didn't seem to treat the chairs I had spent a large chunk of change on with much care. The furniture does look great but some of it looked like Ikea-quality (not that its a bad thing, but something to be forewarned about). I think this store could be so much more if the customer service was drastically improved (shopped very early 2008). read more

Sells modern furniture and the design is extremely nice and sleek. Staff is simply there to put your order in and process your transaction. Didn't get that warm, friendly vibe from the staff. If I wasn't in love with the designs I probably wouldn't go there as my first choice. The delivery fee is a little shy of $100 and the set up fee is around $50 so we opted to pick up the furniture ourself and set it up ourself. The product was pretty banged up with chipped paint everywhere. For this price I would assume it would be flawless. I wouldn't go as far as exchanging it because I know it'll be a pain to bring everything back and then get a new set and taking the chance that it'll be the same. See attached pictures. Will not tell you to stay away but will not recommend either. read more

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Really happy with the quality, design and pricing of ScanDes furniture. Sales staff have always been polite and helpful at both the Pasadena and Outlet stores we've visited. Definitely check out the outlets if you're flexible on what furniture you need right now and are looking for bargain, high quality furniture. read more

Fabulous store! Great prices & quality . The sales staff is knowledgeable. LOVED the vignettes within the store. Turns out it was the work of their In-house designer JANE. She is such a gem find with impeccable taste! . We saved a ton of money by letting her put together the whole look we envisioned . Our home is gorgeous thanks to her. read more

Plumbers is a great store for well priced modern furniture. It is by no means cheap...if that's what you're looking for enjoy your time at Ikea. And it is by no means expensive. It is a great balance between the two. I bought my own place a little under two years ago and spent a lot of time shopping around the LA area and quickly found Plummers to have a great selection of items on their floor. Most places have a limited showroom and push you toward their catalogs. For me, I can't commit to buying something unless I can feel the material and use it first so this is where Plummers really shinned. I ended up getting a sectional sofa along with a desk here and plan on getting a bedroom set in the next couple months. My experience has been decent. I love the items they carry but I am not a fan of the service. First off, the sales people judge you as you walk in the door. If they don't think you are some who is going to purchase anything, they will flat out ignore you. It has happened to me just about every time I've been in there, including the times I made purchases. I had to scour the floor to flag someone down to help me and even then sales person wandered off after answering my question.... that is until I whipped out my credit card. The he gave me his card and told him to look for him the next time I came. Selection: 4 out of 5 Price: 4 out of 5 Service: 1 out of 5 read more

Love their furniture! Quality is great as is their style selection. Customer service is just as great! Steve in Pasadena was super helpful, helped us pick out our living room :)! Thank you, Steve! read more

We recently visited this establishment and the minute we walked in a person was there to greet us and to open the door. She then directed us to a very nice sales lady named MARESA GAEBEL. Maresa asked us how she could help us and we told her we just wanted to look around. She smiled and told us no problem and if we had any questions just let her know. At that point we were able to walk around and check out the merchandise ( unlike Ashley's Furniture where an agent was assigned us and was constantly looking over our shoulder and presenting sales pitches) and we totally enjoyed this. But when we did have a question we would just motion to Maresa (who was standing at the check out counter) and she would come down to us immediately. Also at check out Maresa did some special wrapping for us as we were in the process of making an out of state move (which we just did and that is why I now have time to post this review). So over all we really want to thank Maresa for her great professionalism and all her help. We will definitely buy more merchandise from her store (but online) and also inform our California friends of how great her store is. Thank you Maresa Wally and Wilaiwan Seller Chino Hills, California but now Lake Havasu City, AZ read more

Ordered a bed set that came in complications with the manufacturer, it's took about 3 weeks longer for it to be delivered to my new home but thanks to Clay and his follow up process I was updated everyday with what was going on, and even gave me a 10% discount after the sale. Logistics issues happen but the effort employees put in to follow up with customers really matters, thanks Clay! read more

Great service prices and quality. Always a joy to shop here. I would highly recommend to everyone else and this location is very convenient

I really like buying furniture at Scandinavia Design because the furniture is more stylish and less bulky. Clay gave great recommendations and was really helpful. He is really patient. We ended up buying a dining table, a sofa and office furniture. The assembly service was also top notch. They were really professional and had great customer service. read more

Great quality products and staff was super helpful with helping (not forcing) us make our decision.

Purchased office furniture and was pleased with the in-store service received from Marisa at the Pasadena store. She was friendly and helpful. Delivery was quick to schedule and they showed up within the window. The crew assembled the desk and placed all items in our home office where I wanted them place. Professional and friendly experience. read more

The manager a this location, Clay McDonnell is so helpful and responsive. Not only does this store offer what are, in my opinion, excellent mid century design options at realistic prices, Clay goes above and beyond to make sure his customers are happy. My dad and I have been in the process of remodeling and refurnishing his home and Clay has really helped us out. Last spring we ordered the Channing power reclining sofa and when it was delivered it seemed like there was an issue with the frame because the sofa didn't sit level on the floor. I emailed Clay and he immediately ordered a replacement, had his guys haul away the first one and bring in the new couch. Recently I noticed that a beautiful walnut veneer dining table we had our eyes on for a while had been removed from the website, just when we were finally ready to order...I emailed Clay and he said the item had been discontinued but proceeded to call every possible location to see if anyone had at least one of this specific table left on their floor. He found us the very last one. He's also helped us to order 2 matching dining chairs to the set of 4 we currently have because we need them for the new table. In summary, Clay is a truly dedicated store manager and Scandinavian Designs in general has been a great place for our design needs. read more

I have bought more than a few items from Scandinavian Design and have been consistently impressed by the beauty, quality and value of their offerings. I recently worked with Clay, who was so pleasant and helpful. His dedication to client satisfaction, and safety during this pandemic, were immediately apparent and immensely appreciated! I look forward to working with him and continuing to support this local business in the future! read more

Clay was very helpful in finding a desk and coffee table that was right for me. I was impressed at his ability to share design advice through the use of anecdotes. He took care to discover what I liked style-wise and recommended pieces that related to my tastes. Thank you! read more

Not much of a furniture shopper, but when I need something, Plummers is the place. Quality furniture, awesome clean scandinavian design, and unique pieces you're not going to see in some one's apartment or dorm room. Although the stuff's not necessarily cheap, it is a solid value. And you know what they say--'buy cheap, buy twice' The last thing is that style and design can be subjective. Plummers makes my list, though. read more

This was the first time I have gone furniture shopping and couldn't have asked for a better experience.. and it's all thanks to Clay!! He took his time to find the answers to our questions and he really is passionate about what he does. He truly wants to tailor the experience for you and has great advice and suggestions. This is our first time here and we came back 2 days in a row because of Clay! He is knowledgeable, friendly, and wants the buyer to feel comfortable and have a great experience. Thanks Clay! We will definitely be back, and if you happen to go shopping here make sure you ask for him! read more

Amazing overall experience. Clay is my go to guy. I love their designs and have filled my home with their furnishings. Quality is wonderful and style is modern. Love that I could pick up items from the store and save on shipping. I have had delivery of a couch and delivery experience was top notch. Very pleased shopper, thank you Clay. read more

We love to buy our furniture from Scandinavia Design. Furnitures are well designed and ageless. Prices are reasonable and the same goes for service. read more

Beware! We drooped about $2,500.00 in one night only to have our bed frame break in about a month. They said it was our problem. I had to argue like hell to get them to fix it as it was defective. I asked for the manager but never got a call back from him. Only the sale's person. They finally fixed it but not after much stress!! Bad customer service and no follow up. read more

I can't say enough about the customer service from Pierre and Mariela (sp?). They are gracious, patient, knowledgeable, and they made shopping for furniture seem easy. Ordering many pieces of furniture is nerve wracking and hard on the bank account, but having the right guidance is crucial. Who wants to buy online?! Sight unseen?! Here you can lounge, feel, pat, wobble to your heart's content. There is even delivery for a flat fee. Perfect. I found a good selection of the styles that I like at very reasonable prices. Some really beautiful, quality pieces too - I will come back for them when I win the lottery. read more

Scandinavian has unique, European selections which makes the store fun and great. Love their set up and the costumer service. We worked with Clay whom has been very professional and friendly. He is very informative and each time, took the extra mile to help us to make the best selections. He also made sure that the discount promotions applies to us, even though we were not aware of them. Thank You Clay. Love my furnitures and their service. read more

I've been a customer from the time they were called Plummer's. I still have a dining set I bought there over twenty years ago. This time I bought a bed and a bedroom set. I love the minimalist, clean design. I was very happy with the help I got in the showroom, and I was even happier with the delivery/assembly crew. Overall, great service and a great purchase. read more

Went in with my wife to buy dining table chairs and was helped out mainly by a gentleman named Clay. He was very helpful and went out of his way to help me pick up the furniture and even load it up on my car because the shipping department was absent at the time. If you go shop here, look for him. read more

We got sectional+rug+bedroom set+dining room set here. Clay was super helpful, before and after sale. The price for me is a little high but acceptable taking account of the quality of the furniture and service we got. We're pretty happy with the experience overall, and will probably go back for other pieces as well. read more

We've been shopping here since they were Plummers. Always interesting furniture and accessories, competitively priced. The staff is always friendly, will take all the time you need, answer all of your questions, and are not pushy. Steve helped us most recently, with the purchase of a new sofa. Mike M, Pasadena read more

I was very happy with the quality of the furniture. What stood out was the service provided by Clay. He introduced himself when I entered the store and told me he was happy to answer any questions. He never hovered and was never pushy. When I was ready to ask a question he immediately followed up with me. He was a great help when it came to picking out furniture to compliment the sofa and chair I'd chosen. He went so far as to carry a chair from another part of the store so that I could see how the furniture worked together. Unfortunately, it wasn't the right time to purchase the furniture but as soon as it is I'm going back to talk to Clay. read more

My husband and I were totally profiled; treated as if we couldn't afford the furniture. As we wondered around the store a salesman approached us, asking if we had any questions, I replied "We're looking for a desk.." He nodded but said nothing back to me, and walked away... I thought he was going to retrieve a catalogue to show us further options. He never returned to help or check-in with us- he went back to his desk and avoided us. As we walked out of the store we passed the entire sales team, about five people, not one of them said "goodbye" or thanked us for coming in. Shame, we saw about four pieces we were prepared to buy for my husband's home office, and I'm pretty sure they earn commission. *cue Julia Roberts moment in pretty woman* read more

Great service and great quality. Replaced my husband's office chair with the most comfortable desk chair he has ever had. We were helped by Clay who was fabulous! read more

My man CLAY provided us excellent customer service. We have purchased numerous items from him at this location in Pasadena and we love the design, quality and moderate price margin. read more

I was shopping in the surrounding area and decided to check out this store for the first time since our interior style incorporates a lot of Scandinavian touches. The moment I walked in, the guy at counter declared in a condescending and overtly irritated voice, "We're closing!!" I won't be back. --Not that I would have expected them to stay open to accommodate... but a polite "hi, ma'am, we're about to close but we'll be open tomorrow at ___" would have been appropriate. I'll take my money somewhere that provides quality customer service. read more

Great products selections for upgrading your home overall taste in style as well as flawless customer services.

My husband and I needed to purchase a new sleeper sofa. I did a lot of research online and found one at SD that we really liked. We went into the Pasadena store and were helped by Steve S. They only had two sleeper sofas in the store and they didn't have the one we saw online. Steve said they have a lot of room, but corporate doesn't always send them everything. He ordered the sofa for us so we could see it in the store before we purchased it. Unfortunately, it would take a week for it to get there. We waited the week and I called him on the day we were supposed to come in. He said they were too busy and asked if we could come in in 3 days! This was quite annoying. We had already been a week without a sofa. We really tried to find something else we liked better. The guy who helped us at Crate and Barrel was really nice and I wish they had something we liked more. Steve ending up calling back the next day and saying they could have it out on the floor that day. We went and looked at it and purchased it. We were told it couldn't be delivered until Friday, which was almost another week later. The exact delivery date was put on our paperwork. Steve said we would get a call in Thursday letting us know the time on Friday. When the call came on Thursday, they said Steve had entered it as Saturday, not Friday. This was also annoying. We received the sofa and love it, but their customer service at that store is not up to par. It didn't seem like they were busy, but Steve kept saying they were too busy to fit us in for the viewing and delivery. read more

Great place to find modern furniture and accessories at great prices!