RUN. RUN. RUN from this "company," that is actually just scam front. They will perform HARD credit…read morechecks WITHOUT authorization AFTER you inform them you do NOT want to do business with them. The business model of this company is low down payments, double the KBB value of the car, extremely high APR, $600 monthly payments, and the $3,000 extended warranty you WILL need because most of the vehicles on their lots have the check engine lights on or other dash lights on. Most of their vehicles are NOT as advertised. You are better off going to ANY other buy-here-pay-here business such as a mom-and-pop owned one with high reviews. The vehicle you choose will NOT last your 3-4 year term. This "company," is a total scam and only seeks to take advantage of potential buyers. The contact/communication and friendliness will cease once you sign the paperwork and or bring up any problems with the vehicle and communicate possibility of returning the vehicle. All-in-all, do NOT do business with this company. There are HUNDREDS of buy-here-pay-here in NE TN, this is one to be 1000000% AVOIDED! Shady and ready to scam individuals!

My husband and I had such a wonderful experience. This was my first time buying a car and everyone…read morewe worked with made it so easy and exciting. We worked with Ben, Zack and robin. They were all great and explained everything to us. If you are looking for a car, go see these guys! They are amazing!

The other reviews are right. Justin was super chill and easy to work with. No aggressive sales…read moretactics. We were able to test-drive all the cars we wanted. We left without any hassle, continued our search, and then came back a couple-few days later and re-test drove the Range Rover to confirm it was our top choice. I will say it was nice to be able to test drive a few AWD SUVs all in one place between the main lot and the one down the street. It came in handy and saved us a bunch of time.

Buying a car is never fun, but Justin made the whole process really easy. I didn't feel pressured…read moreand I love my new vehicle. I will be back to purchase vehicles in the future.

My only complaint is the fact that when you get your car serviced, you have to sit in sofas/chairs,…read morethat drop you down to the floor and it's difficult for an old person to get up...I usually sit in the kiddy room b/c it's the only decent chair to be able to get up from, and the lounge chair is usually taken by some young guy who doesn't need to be using it....but they do...Toyota Service, it's time to start accomodating old people with joint problems.

My husband and I recently traded in a vehicle on a used Toyota here. First off we were misled as to…read morethe value of the car we were purchasing. This was unfortunate and we should've caught it. So we were overcharged. In less than 24 hours we wanted to take this 'new' car back. They absolutely refused to do it and would not return my car that we traded in. Now in the two months that we've had this "new" car we have had nothing but problems dealing with these people. Part of our deal was to repair the liftgate which wasn't working properly and was very noisy on this 'new' vehicle. After waiting 5 weeks, and having taken the car back twice for repairs, they finally got all the parts in and fixed the liftgate. But while the vehicle was there they cracked the windshield and then refused to repair it. These are your typical awful car salesmen/people that you hear about but hope to never encounter! Everything from the sales people to the managers to the service people are horrible. One service technician was so rude and disrespectful that I requested to speak with the service manager two different times to no avail! I finally had enough and told the salesman and service that I would not speak with anyone there any further. I stated to have a service manager call my husband. After several days a service advisor called my husband back. But first I had to deal with a rude service person over the phone, who also left me an incredibly bizarre voicemail prior. The service manager would not do anything to take care of this and just said it was unfortunate and we had to go to our insurance company about it! We are both livid and considering taking them to Small Claims Court. We'll see... I would just stay away from this business. They certainly don't cater to locals like us and definitely are in it only for the sales money coming in and don't care whether you come back for service with them. I would steer clear of these people and this dealership. It's not worth all the risks in dealing with them.

I would pass on this dealership. It's not the cars, the…read morecars are in great shape & well taken care of. The mechanics are awesome as well. It's the staff inside the building that needs manners & need to be retrained how to deal with the payments. I would still be at work the day the payment was due & get harassing phone calls. Not only would they call me, they would call my husband's phone & my grandmother's phone "WHEN WILL THE PAYMENT BE MADE!!! WILL IT BE TODAY BC IT IS DUE TODAY!!!" This went on several months before I just got tired of it & returned a perfectly awesome car due to the harassment. Did the harassment stop there? No, they continued to call until I told them I filed bankruptcy to get them to stop calling! There are other used car lots out there that won't treat ppl like crap, use them

Zach Cross has been amazing! he has help us get intonteonofnour most recent vehicles! he made it…read morefun and as painless as possible! if we've had questions he has always helped us!

The employee Ali is the worst!. We got financing in order, made a down payment and then flew in…read morefrom another state. The car had 9,000 more miles on the odometer than the paperwork they sent us to sign, the headlight bulb was still blown even though he promised to have it fixed 5 days before we traveled. The engine cover had no screws in it and was just laying under the hood. Then to add confusion Ali said drive to a shop an hour away and they would make all the repairs and give us the title. When we asked him to call the shop to let them know we were coming he got upset and started cursing and went out and ripped up the temp tag from the back of the car. AND CANCELLED THE SALE. we spoke to the owner and he said he didn't have a good feeling about the sale so he was ok with the cancelation. Bottom line: If you are shopping for a used car DO NOT BUY FROM LINCOLN AUTO FINANCE

I had a great experience with Lincoln Auto! The customer service was excellent--everyone was…read morefriendly, helpful, and honest throughout the process. They offered a fair price and really worked around my schedule, which made everything so much easier. I never felt pressured, and the whole experience was smooth from start to finish. I'd definitely recommend them to anyone looking for a car!

I bought a 2019 Hyundai Sonata SE from Alcoa Auto Center in Dec 2024. The car was advertised as…read more"runs great," and the salesman told me they don't negotiate because they "sell good cars at fair prices" and "run a Christian business." A few weeks later, the car had burned 3.5 quarts of oil. Turns out it's a known defect (covered under Hyundai's TSB 23-EM-008H and part of a class-action lawsuit). When I brought this to the dealership, they refused to help--despite my polite and open-ended request for a solution. They wouldn't even let me speak to the owner. Their marketing emphasized honesty, but my experience suggests otherwise. I strongly advise caution if you're considering doing business here.

Found a great car and the service was awesome! Brian held a car two days for me without a deposit…read more After I bought the car he got me another remote and had it programmed free of charge....super nice! Highly recommend Alcoa Auto Center