No deposit required to check in! Front desk guy is also cool and respectful! My room was equipped…read morewith flat screen TV, microwave, refrigerator, coffee maker, hair dryer, alarm clock, telephone and clothing hangers. Room furniture was also in good condition! Only downsides are that there is no swimming pool and fitness center. Also no flat iron and ironing board in the room. Air out of the AC does not smell fresh All in all I like this place and would definitely come back again!

I went to this location with my boyfriend to have the weekend off and that was a bad idea. We had…read morebooked a room with a jacuzzi and while we were getting settled in, we noticed how dirty the room is. First of all, the jacuzzi was dirty, there was a piece of hair, the grain was black and dirty, and dirty spots were there as if it was clean. I decided to ignore it and just not hop in. I was going to lay in bed when i noticed these DISGUSTING stains on the bed! I was beyond mad and went to the front guest to complained and asked "do you guys even clean after every guest because it doesn't look like it." He explained how it's the housekeepers fault but still why do they have staff that don't clean especially a stain like this I was so disgusted. He gave us another room which was eh doable but we obviously didn't get a jacuzzi so we got a cheaper room. We forgot to ask about the price so once we check out we will demand for a refund because this is disgusting and should not be tolerated

The hotel was conveniently located to Citadel within walking distance…read more The hotel itself has a huge parking lot, but guest parking pass for overnight parking is required. The court yard is clean and chill. The amenities such as the spa and tool were all present and in working conditions. The room was clean. Beds were comfy. No issue at all. Towels were a bit too dry and harsh on the skin. Not the best but it was good for what you are paying for. The front desk and store are located in the front lobby. The front desk staff was helpful and friendly. Overall, it was a good stay. It gets a 4.2 out of 5.

Came here for a retirement party and The Maple room was very nice and held so many people. The…read moreparty was very nice and I was impressed on how the room was spacious and could have many decorations. It was very clean inside and easy to find! However the food was not quite exceptional. The breaded chicken with mashed potatoes was just 3/5. It could have had more flavor for sure! The salad was just ok as well. The servers wasn't that great either. A lil confused on Whan you asked them things but Owell. Overall, the party scene here is 4/5 because the room was perfect and nice. They have plenty of parking in lot! I would recommend here for a party for sure!! It's right next to Citadel outlets too! -Marshay D.

Don't stay at this hotel. They don't take care of your vehicle at all. Even when the incident…read morehappened the same day, they made excuses and refused to provide the video footage. Your safety is not guaranteed here.

Prior to checking in I was a little hesitant to stay here after reading the reviews. But honestly…read morethis place was not bad whatsoever! The check in was easy, front desk guy was nice, easy parking, and the room was clean! We thankfully didn't see any bugs like other reviews said! The room looks pretty modern and I honestly enjoyed my stay here :)

I'm giving 3 stars because our check in took over an hour, which was frustrating after a long day…read more The biggest issue, however, was what happened around 5:00 a.m. A man appeared to be trying to force his way into our room through the sliding glass door while I was feeding my baby. Thankfully, the upper security latch prevented him from getting inside. The staff responded and apologized, but we were never offered a different room, even though the main sliding door lock appeared to have been compromised during the incident. After that, we couldn't sleep because we no longer felt safe. I'm sharing our experience so other guests, especially families with children, are aware.

This hotel is all facade. From the exterior and photos, you'd think you're booking a decent Hilton…read moreproperty. Unfortunately, it's another poorly managed franchise that does nothing but hurt the Hilton brand. Check-in took nearly 2 hours. My original room still wasn't ready at 5:00 PM, so I was moved to a different room. The moment I walked in, I was hit with a strong odor of dirty, moldy socks. The HVAC air filter looked like it hadn't been changed in ages. I was then moved to a second room, but only after waiting another hour while staff inspected it at my request to make sure it didn't have the same issues. Sadly, the second room was just as disappointing. While it didn't smell as bad, it had numerous maintenance issues and visible damage that made me question how it was ever cleared for a guest. The only positive part of this experience was the front desk staff. They were friendly, courteous, and genuinely tried to help. My frustration is directed at the ownership and management for allowing the property to deteriorate to this level. Hilton should hold franchise owners to a much higher standard.

The bed was like a diving board, so firm it hurt, checked the tag and it was one of those kinds…read morethat doesn't need a base/box spring...because it essentially IS one. Very clean, very nice bathroom, but no microwave, table, or fridge, and if you lose something (like your glasses) there is no phone number at all. Room #1 kinda loud, people coming and going a lot all night. My male bestie and i were asked repeatedly if it was just 2 people (like we were going to start a party at 11/midnight when we got there), and then asked if we were related (he's tiny Japanese, I'm a tall full figure Scandinavia), then if we wanted the hourly rate, even though we originally asked for two beds but it was way more $ so we decided to share ($60 for 1 bed, $90 for 2). I like to think I DON'T look like a hooker.

Never come here this place is disgusting they didn't even change the sheets before we got in and…read morerefused to give us a refund after. Don't comer here.

Very decent motel for the price! Rooms are always clean and they have an option for a Jacuzzi room.read more

Wanted to thank the representative ( working today 7/10/25 well last night/morning ) for his…read moreamazing customer service and understanding of the situation. This hotel is clean, with nice rooms and an amazing staff thank u....: Always a great experience

I travel regularly for business and mostly stay with the Marriott brand. I have never experienced…read moreanything this terrible. This stay was far below expected standards in cleanliness & guest care. I would strongly advise against staying here. I endured an extended business stay at this property and from the start, the room was not properly cleaned -- food debris on the floors, a heavily soiled couch with crumbs throughout, and an unsanitary shower head that required replacement. Maintenance issues, including plumbing (foul smelling water) and power concerns, took days to resolve. Housekeeping was inconsistent and often unacceptable. On multiple occasions, floors were not cleaned, sheets were not changed, and visibly stained bedding was placed on the bed. Debris was left behind, including someone else's hair and trash, indicating the room was not properly serviced. Most concerning, I experienced insect activity and developed a significant bite during my stay that is still healing. A colleague on the same floor reported similar issues. This raises serious sanitation and health concerns. Despite multiple reports, concerns were dismissed or inadequately addressed at the management level. Rather than resolving the issues, responses were deflective and unprofessional. I ultimately had to escalate this matter to corporate to receive any acknowledgment. For a Marriott property, this is unacceptable and this establishment is unfit. I would never return to this property.

Shot out to Ashley M for outstanding service!…read more We're usually used to staying at some of the larger Marriott brands, but we decided to stay here for one night (3/15/26-3/16/26) since we just needed a quick getaway close to home and it ended up being such a cute little hotel. The room was clean and comfortable, but what really made our stay stand out was the service. Everyone we encountered was incredibly sweet and gracious, but ASHLEY M. truly went above and beyond. I had originally asked for a pool view but couldn't really see it from our room. Without hesitation, she said, "Give me a moment," and rearranged things to get us a room with a proper pool view. That alone was amazing, but then I realized I had left something behind in the previous room. Ashley immediately reassured me and had someone retrieve it and bring it right over. She handled everything with such kindness, a smile, and genuine care, it really made a difference. When we checked out, I believe the manager's name was Isaac (I didn't catch it for sure), and he was just as pleasant and professional. You could tell the way the place is run reflects strong, gracious leadership. Overall, it was a wonderful experience. Clean, welcoming, and filled with kind people who truly care. Definitely two thumbs up!

I'm happy to say since they have renovated and added hotel this place has quickly flipped from a…read moresad casino to posh and more welcoming. I used to tell my friends I have zero interest goi g here but now it's on the radar as poker player again

Disappointed by Lack of ADA Compliance and Inappropriate Questions…read moreI had a terrible experience at The Bicycle Hotel & Casino regarding my service animal. Despite federal ADA regulations clearly permitting service animals in public accommodations, staff refused entry and crossed the line by asking inappropriate, invasive questions about my disability. Under the ADA, businesses are only allowed to ask two specific questions: 1. Is the animal a service animal required because of a disability? 2. What work or task has the animal been trained to perform? Asking details about a person's underlying disability or medical history is a violation of privacy and unlawful. The staff's lack of training on ADA guidelines and respectful customer service was extremely disappointing. If you rely on a legitimate service animal, be prepared for hassle, improper questioning, and access issues here. I hope management takes immediate steps to properly educate their team on federal service animal laws and basic accessibility standards. That detail makes the situation significantly worse -- suggesting anyone leave an animal inside a vehicle in Southern California during July is not just negligent, it's suggesting an action that violates California state law. Under California Penal Code 597.7, leaving an animal in an unattended vehicle under conditions that endanger its health (like summer heat) is illegal.

My stay was good. The hotel is nice, clean and quiet. Staff is friendly and very accommodating. The…read morereception has quick meals, snacks, drink and even toiletries. The bar is pretty decent with tv to catch a good game and they have a menu for food. My only issue is I got a few random bites out of nowhere and I'm assuming they came from here. It's not the end of the world, the rooms are cleaned everyday. I would stay again.

We booked this hotel because it was only about 16 minutes from Children's Hospital and, based on…read morethe photos, it appeared to be a clean, more upscale place to stay. Unfortunately, our experience was very disappointing. We were in town for medical treatment, so having a comfortable and clean room was especially important. When we arrived, the room felt extremely humid, the refrigerator door had been left open, and there was a strange odor throughout the room. We're not sure if the open refrigerator caused the smell, but it definitely wasn't a pleasant first impression. The next morning, we left early for medical appointments and requested housekeeping. When we returned around 7 p.m., our room still had not been serviced. If you're traveling on a budget, be aware of the additional fees. The website listed parking at $34 per night, but we were charged $50 per night because of an additional hold for potential room service charges. That unexpected cost was frustrating, especially during an already stressful medical trip. We had originally booked the hotel for a week but decided to check out after just one night. Based on our experience, I would not recommend staying here.