Had a great experience. Brought the car in for a Software sensor recall. Met Justin , my service…read morewriter. He explained all that was going to happen and what was needed. He was very courteous and professional. I knew it would take sometime to complete. dropped it off at 8 am and it was done by 2:30. I paid for the the car it received the free oil change for life Had the tire rotation done too. I am good to go. Thanks Justin!.

I'm going yard with this review of Ackerman. Their service department was exceptional.. My overall…read moreexperience was flawless and I'm rewarding them with a full 5. I scheduled the the appointment over the phone. I live out of town, but my son's car is in Saint Louis where he attends college. I set it up when I would be in town. My appointment was for an oil change and tire rotation early Saturday morning. The Bay Area was so clean you could eat off the floor. The initial staff was friendly. He took me in immediately and I met with a service advisor Vincent. The waiting area was clean and comfortable. Complimentary bottle water and snacks are provided. My advisor came out to speak with me on recommendations for additional service. With the mileage being close to 90k performing a more extensive service with fluids and replacement of spark plugs. I agreed. He also said I could locate a coupon online and use, even from another dealer. With a more extensive service they needed two more hours. The car was completed at approximately the three hour mark. They also at my request removed an insurance beacon and scraped off the glue residue. Checkout was smooth and I utilized a 10% discount. They take all major credit cards. I was given my paperwork. The staff were friendly and professional. I would recommend and will return.

This was the first time I've been at this location and I also got to meet the owner Peggy. She was…read moreso wonderful and so kind. She really goes above and beyond for her customers. I really enjoyed that she had Oktoberfest for her customers which included hotdogs, brats, cucumber, salad, potato salad, and so much more Oh, and I can't forget nothing Bundt cakes that she had as well and made sure all the staff got one before customers because she wanted them to feel appreciated It goes above and beyond and really cares about their staff. I dealt with Brandy sales associate and she was so lovely to work with. I highly recommend her market for a new or new to you BMW

As a new customer I had high hopes - they are close and I had just bought a used rather high…read moremileage BMW. When I tried to schedule a simple diagnostic check and maybe add an oil change, they insisted on $500 cash. I have a credit score well into the 800's and could prove it on the spot - Nope. Cash only. If you pay your bills, and have great credit and need an insult? This is your place. I called several other dealers - none had ever heard of such a thing. They said it's their policy on high mileage cars - positing that I might abandon the vehicle. Yeah right.

I could not be happier, when you call and Amanda answers the phone you immediately know this is it…read moreand then when you walk in the doors you know it is true. I felt taken care of immediately with the sales manager, Christine. Everyone is "just" happy. Frank Leta came highly recommended by a neighbor and because of that she will be getting a referral fee. I say, make it your place to purchase your next vehicle. Also, check this out, I got more for my trade in than was offered by Carvana or Car Max. Thank you for treating like a valued customer.

My daughter found a used car online here. She did the online credit form and was told to come on…read morein. When she arrived the (first thing that morning) the car had been sold. She found a second car and was denied being told she needed to find a car under $18k by the manager. She did but was denied again. She found a third car for $13k and denied again. The whole experience for her was a heartbreaking one. Even worse, the manager was misleading about what she could buy while a high pressure salesman wouldn't stop pushing more cars. I would never recommend this experience to anyone, especially a first time buyer.

Rylee Berry is the best person ever. She is knowledgeable friendly and approachable. She made my…read morecar buying experience exceptional and I didnt have to haggle, wait all day and figure things out. It was easy and Samir got me the best rate. I got an upgrade and had a wonderful experience doing it. Thank you Rylee, you are the best!

Took our car in for our free oil change. Service tech did not bolt the splash guard completely when…read morethey were done. It came loose while driving and got torn up on the pavement. Called the dealership as they are the only ones that have serviced the car. They said they would not replace it but they would be happy to do it for $500 plus labor. Called a local mechanic and the ordered the same part for $200 and installed it for free. Wouldnt recommend taking your car there for service.

Brandon Hayes was high-pressure and didn't seem to really listen to my needs and wants. I don't…read morerecommend Brandon nor Enterprise Car Sales for this reason. I felt judged by multiple staff members, because my ID wouldn't scan. They treated me like I had a fake ID or something which was pretty funny because I provided my insurance as well and they still had to talk their manager into "letting" me take a test drive. Safe to say, I won't be buying a car from this location or company anytime this century.

I didn't wind up buying anything from this place, but I wanted to leave a review just because my…read moreexperience was fairly positive. I came one evening after just making an appointment maybe thirty minutes beforehand, and I was connected with Raphael. There were two cars that I was interested in, and while one of them wasn't available at the time, I was able to look at the other car I was interested in; the other was at another Enterprise location and not on site at the time. I would have liked an offer to test drive the car I saw, but I acknowledge I arrived here about fifteen minutes before the place closed, which is a little late perhaps. Raphael is a great conversationalist, and after the we met he followed up with me and even let me know when the other car I was interested in was available for viewing/test driving. I will say that he's not the best at remembering our conversations since he called me back more than once after I told him I would need a while before I got back to him, but he's overall friendly and professional. At this point though I had already seen another car in the area that was more competitively priced than Enterprise's, but I'll definitely keep Enterprise in mind for future business.

So far every time I have called up here, the service people were extremely kind and helpful.read more

Excellent communication. Car arrived safe, but not in as good a shape as represented. Still, great…read morevehicle.

I did not wind up buying from DBC, no fault of theirs, just didn't have the time to go and check…read moreout the lot, but I had a good experience communicating with Paul DeYoung, and felt like he was responsive and friendly, without being too pushy. I'll be sure to check it out in the future.

Good luck getting ahold of their service department. You'll just get forwarded to someone's…read morevoicemail and never receive a call back.

My wife and I recently had an exceptional car-buying experience as a result of Wade Sandrell, our…read moresalesperson who exemplifies what customer service should be at a top-notch level. It was pleasure of purchasing our new high-end Toyota hybrid from Jay Wolfe Toyota, and we can say without hesitation that this was an exceptional experience from beginning to end. What truly distinguished this purchase was the professionalism, character, attentiveness, and genuine care demonstrated by our salesperson, Wade Sandrell. From the moment my wife and I walked into the dealership, Wade Sandrell consistently gave us his undivided attention, patience, and personal commitment. That level of attentiveness continued throughout the entire process, including the approximately four-month wait while our high-end hybrid Toyota was being manufactured at a Toyota production facility. Of course anyone who has ordered a highly sought-after vehicle understands that waiting several months can create uncertainty and anticipation. Wade remained engaged, communicative, professional, and reassuring throughout that entire period. What impressed us most, however, was that Wade's excellence went far beyond simply selling us a vehicle. His genuine way of being, personal values, integrity, character, and commitment to his customers were evident throughout our entire experience. He wasn't simply focused on completing a transaction. He focused on building a relationship, understanding our expectations, answering our questions, paying attention to the smallest details, and making certain that we felt valued every step of the way; that distinction mattered. In fact, Wade Sandrell made the difference in our decision to spend our money at Jay Wolfe Toyota rather than returning to the Lexus or Mercedes-Benz dealerships we have purchased from in the past. When customers have options and especially when they are considering premium and luxury brands, the experience surrounding the purchase can be just as important as the vehicle itself based on our interactions. Wade, on behalf of the Jay Wolfe Toyota dealership earned our business through trust, professionalism, and genuine customer care. His personable approach, attention to detail, responsiveness, patience, and ability to establish a meaningful customer relationship were truly outstanding. He demonstrated that exceptional salesmanship isn't about applying pressure or simply closing a deal. It is about listening, understanding, communicating, serving, and building trust. From a customer's perspective, Wade Sandrell is a model for what a vehicle salesperson should aspire to be and emulate. He represents the type of employee every dealership should want representing its brand. We would also like to extend our sincere appreciation to the Finance Director at Jay Wolfe Toyota. The finance portion of purchasing a new vehicle was thorough, but it was not complicated or stressful, and the entire process was handled with exceptional professionalism and precision. The financial requirements were seamless, organized, transparent, and efficient, helping ensure that the purchase of our new vehicle proceeded smoothly from beginning to completion. My wife and I also appreciated the information and guidance regarding preventative maintenance and available options designed to help us keep our new vehicle in pristine condition, dependable operation, and long-term operational readiness with a high regards for safety. Such level of follow-through reinforced our confidence that our relationship with the Jay Wolfe Toyota dealership extends well beyond the day we drove our new vehicle off the lot. We are immensely appreciative of the dealership owner, our salesperson, Wade Sandrell, the finance director, and the entire Jay Wolfe Toyota organization for the exceptional new vehicle purchasing experience and leadership demonstrated. If you are considering purchasing a Toyota, we highly recommend giving Jay Wolfe Toyota an opportunity to earn your Our five-star rating is easy to give and thoroughly desIerved.

My 1st and last experience with Jay Wolfe Toyota lasted less than 30 minutes and could not have…read morebeen worse. These folks have no clue what they're doing, especially the service department. What a bunch of clowns! I called the day before to schedule an appointment for an oil change. When the person booked the appointment, they made note of the make, model and year of my car, which is a 2020 Mercedes Benz CLS53 AMG. When I showed up to the appointment, the service manager told me it might be awhile because they didn't have the correct oil and filter on-hand for my car. He made a call to someone and they said they could have the correct products there in short time, so I stayed. Then, I mentioned to the service representative that when I bought the car from Toyota of Cedar Park in Texas, I purchased a "Prepaid Maintenance Plan" (PMP) through "Toyota Auto Care" for $1000 that was supposed to cover oil changes and tire rotations for 36mo/40kmi. but could ONLY be used at Toyota dealerships. She asked me to email her the contract, which I did. At the same time I purchased the PMP through Toyota Auto Care, I paid nearly $6000 for a "Mechanical Breakdown Service Contract" (MBSC) through APEX that covers everything else outside of regular maintenance, like oil changes. Both, the PMP and the MBSC contracts are included in the same PDF file that I emailed to the service rep at Jay Wolfe Toyota. A short time later, here comes the Service Manager to inform me that he "Called Toyota and they said that I only have a Mechanical Breakdown Service Contract and that it does not cover oil changes." Knowing that was incorrect, I asked for my car back and left. I immediately called Toyota of Cedar Park and spoke to a service rep who promptly checked their system and confirmed that it shows TWO SEPARATE CONTRACTS, one was the PMP and the other the MBSC, and that, YES, the PMP does cover oil changes and tire rotations. They have no clue why other Toyota dealers (yes, I have now been to more than one and the 2nd dealership experience was even worse!) aren't getting it. I wouldn't recommend Jay Wolfe Toyota to anyone for anything.

I'm a fan of Carmax over a few experiences with the mega chain dealer…read more I took my 2013 Honda CRV in for an appraisal and was promised within 30 minutes a price. I dealt with Branden who was friendly and professional. The store itself was clean and inviting. In around 25 minutes I had an appraisal in my hand for more than I expected. The only thing necessary was to sign over the title. However I was not prepared yet. I would recommend them for the sale of your car or a purchase from their lot. They have always been fair to me.

This location will try and scam you!! Tried to trade in my car they claimed loose dirt on top of…read morethe carpet was evidence of "Major Flooding Damage" and proceeded to knock a ton out of the quote, but they don't normally do this for everyone they said... After I complained that their evidence was ridiculous they said I could get it inspected to prove otherwise and they would honor their quote. Got a shop inspection they said in an absolute twist of events that shockingly it was a clump of dirt on top of carpet like everyone could see. Took it back to CarMax and they knocked $1,000 off because in that week the value had "depreciated". Went with a competitor instead stay away from these people who make a living stealing from others!!

By far the most professional and friendly staff I have ever met! I woke up to a flat tire, so I…read morebrought my car in around noon on a Tuesday. They recommended a nearby cafe (which was amazing, by the way) and said they would get to it as soon as they could. An hour and a half later, I received a phone call explaining the issue, the actions they took to fix it, and what they recommended for the future. The price was also much less than I was expecting. Speedy service, friendly and helpful staff, and great advice. Highly recommended! I will be using them whenever I am in the St Louis area!

Clean, friendly, and excellent service. Thrilled to have this gem of a business within walking…read moreblock to my home.