We've been Schopen customers for 10 years. Was a great customer oriented company. Once sold there has been a major decline in customer service and major price increase. Try to contact to reschedule and no call back. Unfortunate we went from a friendly family-owned business to a non-responsive company. read more

Schopen Pest Solutions was a great company, but after selling the family owned business to another company their loyal customers no longer come first. Bottom line, go elsewhere. Concerns: only 24 hours notice, no longer inside service, technician's visit is very short - seemed timed, higher pricing, rude customer service on phone. read more

Another disappointed customer. Was one of Pete's original customers in Del Webb Huntley about 15 years ago. New owners and business going the wrong direction fast. At last quarterly service just did not show up. Sent email to my wife I responded nothing back. Prices going up and many changes. Am sure new owners are the cause. Sounds like they are trying to make more money and maybe resell. Employees are trying their best but seems like total confusion and basically dropped me as long time customer. Miss you Pete. He seems to have disappeared from Facebook. Sad that many of us must now look elsewhere unless they clean up their act quickly read more

Another long term customer lost. Have used Schopen and recommended them for over a decade. They've stopped spraying for wasps, only give 24 hours notice, and never answer the phone, With that, the price has literally DOUBLED! The precious owner was like family and I'm very sad for their good name to be ruined by the new owners. We're done! read more

I recommend Schopen Pest Solutions because they're a trust worthy company who's only out to help. We didn't even get the chance to hire them and here's why... We brought an outdoor plant indoors to prevent it from freezing. Unfortunately, the fungus gnats also made their way into our home via the outdoor plant. Jessica, from Schopen, kept trying to reach me and I was missing her call due to meetings. When I finally got a break in the day to call her, I explained what our issue was and she knew right away what we were experiencing. She also had a recommendation that didn't require a visit. I was already nervous about any chemical solution to the problem because I have small children and a dog. I was very much interested in a "natural" solution. Minutes after the call, Jessica sent something to my inbox. I really appreciate her integrity and diligence. Three of the other companies we contacted wanted to charge us $200 to come out. They couldn't confirm safety of the solution nor could they guarantee effectiveness. Seemed like they just wanted to collect a check. Schopen was the complete opposite and wanted to provide the right solution. I've added them to my contacts and will definitely be referring them to friends and family. read more

We had been using them for a number of years. Recently they were sold to another company. Always loved their service. We have our house sprayed 6 times a year. On the last scheduled spray a kid came out in a car. No truck. He sat in his car for a very long time. I went out to see who he was. Said they don't use trucks anymore but not to worry they walk around with a spray pack now. He had a brush and walked around the house. He was there for 15 minutes at the most. I went outside to see how he did about 30 minutes later and there was no sign that anything had been sprayed. There always is for quite some time. I think we will be looking for a new company. Very disappointed in the service. read more

Jessica was incredibly helpful and informative on the phone. They were able to accommodate my schedule as I just started a new job. They were kind enough to give me a a bit of a discount even though I havent used their services in 4 years (because they did that great of a job back then!). Corey the technician was polite and explained the process. Again, new job, so I let him do his thing and I went and did mine (he also was great with my dog who loves visitors!) He texted me when everything was complete and also brought a large package in the house for me that Amazon dropped off while he was packing up just because he a great human. No issues to report as far as those pesky rodents or bugs go. Been very, very happy with the services they have provided thus far. read more

WOW! Super impressed, and happy with Schopen, and Dillon in particular. We discovered that we had a yellow jacket nest between the siding of our house in the back yard. Schopen was able to come out the same day. They also took care of some other nests around the house, at high peaks, sprayed all around the exterior. and placed some "rocks" to take care of the voles. Dillon was very patient with all my questions, explained everything well, was courteous, polite and professional. ***Thank you Schopen and Dillon*** read more

Pete, I miss you already. The company sold and the new ownership lacks clarity, communication and most of all, answers. We are moving and needed to be reimbursed for prepaid for services with Pete. I have gotten nothing but delays from new ownership. Excuses range from 'I don't know'- 'I'm still learning' to 'I'm trying to find out who in corporate to ask' etc. I was told this could take 30 days, which IS NOT in my original contract with Pete. On top of that, no one under this new ownership could detail my dated inquiries or give me a timeline for my reimbursement. Their accounting department is not accountable and do not communicate. Based on my experience with the new owners of Schopen Pest Solutions I cannot recommend them. Pete, get you name back. They're ruining your reputation. read more

I do not recommend Schopen Pest Solutions. We recently had a technician come out to our home to investigate a hornet issue. He identified that yes, we had a problem, but that he could not help due to the issue requiring an arborist to assist in scaling the tree, which was what was attracting the hornets to our area. He promised to provide follow up, however, I did not receive a phone call or an email with next steps. After following up with Schopen, I was informed by the receptionist that "sometimes this happens". I then asked to speak with the manager who said I did not receive the information because they had my incorrect email, and wished me well. After paying $329, you would expect some sort of follow through. Save your time and money - go to an alternative that has excellent customer service and follow through. read more

We have 6 traps, 2 more than most people order and we STILL have vole damage. Who knows, maybe yard would be worse with no traps but it has not resolved the problem almost 3 years after getting the traps. read more

I've had Schopen for years. Never had a problem. But since the original owner sold it, it's not the same. Service isn't good. Just got a email that their Quarterly service will not include inside unless you ask. Just called and canceled my service. Called a different pest control company. read more

I'm very happy with the service provided. It's very easy to communicate with this company and I feel like I'm in professional hands. I highly recommend them. read more

We have been using Schopen for several years to come out, several times a year, to do a "power spray" to help control bees, wasps, and other similar things. It's reasonably priced and the technicians are always polite and professional. It also WORKS!! read more

I've been meaning to leave this review for a few months now. Schopen Pest Solutions came recommended by another pest company that doesn't deal with termites and said that Schopen can look into our problem and help us if it is a termite issue. Schopen pest solutions had a technician out that very next day. Luke was friendly and communicated everything thoroughly. He took a look at our bathroom and exterior and crawl space and did a fantastic job being absolutely thorough about his assessment about our problems. Although we didn't have termites and just old carpenter ant damage in the walls of our bathroom I was absolutely so pleased with his work and customer service that we signed up for their power sprays and termidor treatment for this spring and summer. I can't wait to have them back on my property for these treatments. Seeing how Luke had superior attention to detail compared to some of the other technicians and companies I worked with previously I have no doubt that our property will be taken care of properly. Throughout our whole encounter I never once felt that they were pushy with their services or products. Because we didn't have the issues we thought we had with critters and ants, Luke didn't ever try to push us to unnecessary products or future services as other companies have done to us before. I truly appreciated their honesty and this made me and my husband want to continue to work with them and trust them with our property. Thank you for your amazing customer service and quick response to our issue! read more

Schopen Pest Solutions came to the property for a wood destroying insect inspection (for a home purchase). Our inspector was incredibly thorough, detail-oriented, professional, and honest. He looked inside every single vent cover, every crevice of the house, and the exterior. He climbed into a locked detached garage window to access the garage and even army crawled throughout the crawl space area to look for things. His assessment was solid. Between hiring Schopen Pest Solutions (and a general home inspector)- I learned so much about this potential home purchase. Schopen Pest Solutions sent me an email later that day with pricing quotes for all pest and insect mitigation and prevention strategies. I enthusiastically recommend this company if you are doing due diligence prior to purchasing a home. Thank you so much! read more

I've been using Schopen for about 3 years and they do a fantastic job at pest control however, I have to give a shout-out to Audrey! She is the best! She was thorough, explained everything so well, listened and has a great personality! I can't wait to see her again! Thank you Schopen for hiring such a great employee! read more

Terrific work-great prices-a chipmunk got into my home-I was able to remove him but needed to figure out how he got into my home but couldn't do that. Schopen was able to find his point of entry and seal off that ensuring none of his buddies return! read more

I would do 0 stars if I could. They didn't take care of any issues it's like they just used water around the home. My dog has Lyme disease now because this "pest" company can't do anything. ITS A SCAM read more

We used Schopen Pest Solutions for a mouse problem. Chris came out and was super detailed and did a great job of explaining. He found places to patch up and seal as well as set boxes up for us. There is a two week follow up to see how things are. He was super informative. The office is great to schedule with and everyone I talked to was personable, kind, and well-informed. read more

I found this company on Yelp, needed emergency Yellow Jacket removal for rental property. Tenant got stung twice. Called in the morning and they were out by 1pm same day. So far so good! read more

I'm very unhappy with this service. I paid money for them to come out and spray my business. The first time the guy was there he literally sprayed in five minutes. They charged me over $100 and assured me I would not see any bugs and if I did they would be dead. I asked The guy why he wasn't spraying in more places. He said it wasn't necessary. I found it very weird that he finished his job in like five minutes. I found a ton of cobwebs with spiders in throughout the store and then they showed up for their second appointment and I told the pest guy, I was not going to pay again because what they did the first time did not work and that they needed to spray in more places. The employee proceeded to tell me that his boss said spiders are hard to get rid of! Wait isn't that your job? I will not be using them again! read more

Wonderful customer service! I had a question about stink bugs and they were so helpful! Definitely will be using this service when we need them to come out! Thank you for your honesty and help!! read more

After indicating interest in their service via HomeAdvisor, I received a call from Ben at Schopen Pest Solutions. He was very thorough in asking me questions in order to determine the likely cause of my pest problem. He was friendly, respectful, knowledgable, and helpful! Great customer service! read more

I'm writing this review because we have been so blown away by how wonderful our technician Bob has been. He is the absolute friendliest person you could ask for. Such a wonderful energy. No one wants to deal with pests but he almost makes it worth it. He is kind, knowledgeable, never pressures you, and makes the whole experience dare I say, enjoyable. Whatever they're paying him it isn't enough. We love Bob. read more

We recently found a mouse in our house and of course I couldn't sleep, or think about anything else besides getting rid of it . We called Schopen pest solutions and they came out same day, set up baits , covered up any holes in and around the house , and set up next follow up at first appointment . Within 3 days there were no signs of any mice in our around our house and garage ; it's been over a month now and I have been able to sleep peacefully knowing our problem was solved . Thank you! read more

I had a yellowjacket problem yesterday by my front door, and with having a dog had to get quickly handled. Found them on homeadvisory and they were able to find a guy near by and had him to my house in under 2 hours time to get it handled. By time the 2nd company called me to quote the project even they were shocked that i already had a technician coming to my house to handle the problem already. The man who came explained everything in detail on how it should go after he sprayed, he did great work and have had no issues since he left read more

I really have to give a GREAT REVIEW to this company. They deserve this 5 star rating. From the person who answers their calls (Wendy) to their technician Chris! I needed a termite inspection for a VA refinance and they new exactly what I needed and Chris was absolutely professional and friendly as well. I was also happy to learn that the owner believes in giving military discounts to our veterans. I will highly recommend them to friends and family members in the future. Thanks Schopen! read more

Great service company. I had a problem with mice or squirrels in the attic. Chris came out the same day and identified the source of the problem; an open area around the soffit where they were gaining entrance to the attic. Will have that fixed so it shouldn't be a problem in the future. read more

Yes I would recommend Schopen. This is my third year using them. They have resolved any pest control problem I have had. They stand behind their work. Chris usually is my technician and I never have to be concerned that he is not spraying and checking everywhere. read more

Excellent results stands behind their work too! Called them for spider control was over run by yellow sack spiders. Took 3 applications and about 3 weeks and the spiders are gone. Eric and peter new their job. You have to be patient and let the chemicals work. No more smashing 4 spiders a night or having the little bastards crawl on you or get into your personal stuff. Thank you peter for solving this problem for me and being there for me when I needed you! read more

Great experience. Schopen is how customer service is meant to be. Their representative, Ben, was courteous, knowledgeable, professional and timely. I would recommend them to friends and neighbors and already have! read more

Called today after seeing great reviews on Google and Yelp. Spoke to them on the phone, they explained the process, what I needed based on my home/location, and had someone come out same day. Chase was here within hours. He let me know when he was close so I could put my dogs away, was extremely thorough, friendly, and knowledgeable about all the questions I asked. He also let me know when they would be out for a follow-up. Very satisfied with the customer service, quality, and price. Highly recommend!!! read more

I began using Schopen pest solutions 13 years ago to eradicate a mouse problem. I was so happy with the services and customer service that I decided to utilize their three-time a year insect spray services as well, which eliminated spiders and other insects. The owner, Pete, is a genuinely good person and has taken care of us. We're moving to another state, and I wish I could take this pest management solution with us. I highly recommend. read more

They are always on time and very polite. We moved into a new house this Spring and within the first visit, we had great results.

Don't fall for this trap!!! They offered 30 days warranty on a service and that's why I hired them, just to realize that they lied to me when I called back, under the warranty. Then, they said that they don't have any warranty, and nobody never told me that, and that I was just trying to get free service!! Really?? The lady who told me about the 30 day warranty was there and she literally lied to Peter, saying that she never said that!!! Unbelievable how deceiving and dishonest they are!! Don't believe the good reviews on their website, because they filter the reviews and only post what they want!! Stay away!!! read more