Super nice and knowledgeable staff. Rented a wheelchair for my Dad for 1 week. No hassle when…read morerenting for another week.

We went in looking for a solution to allow my husband to sleep after rotator cuff surgery. Terri…read morehelped us by first showing us wedges they had available. He had already tried that and it was worse than our couch recliner. She suggested that renting a powerlift chair might be helpful. It was on the pricier side, but the only other idea she had. Well, we thought about over lunch and just decided to just purchase a chair. Terri showed us the options and let us just try out the chairs on our own time. We never felt rushed. It was obviously more than we originally thought of doing, but we are sure we won't regret it in the future. The only thing that didn't make us happy, and why this isn't four stars, was the price tag. We picked the chair we liked best & thought the price was what was on the tag. There were options below the big price, like heat & massage, which were things that could be added to the base. Oh, but the material that the chair used was on that list (which we didn't realize because it was not a common name). It was not in the large number on the price tag and added $900 to the price. We didn't know this until we were checking out. We do not blame Terri for this, but the company that thought this was a good idea. The tag should have had the final price, before taxes & delivery not the base price if you could buy it off of the floor like we did.

I purchased a Pride Jazzy 27X powered wheelchair in February, 2026 from Geoff at Midwest for $3100…read morecash including tax. The sales receipt notes a $100 discount "for nondelivery" (we took it with us) and a $567 "cash discount." It was a demo but essentially like new due to its being a recently released model from the Pride Corp. Also included in the selling price was a removable cupholder and "complimentary in-store labor" for one year. Several strong positives were experienced while shopping. Geoff has a very nicely configured and stocked store. There is plenty of room for customers to test-drive the various powered chairs. Geoff did not at any point pressure us to buy a chair. He knew his merchandise extremely well and pointed out pros and cons of each of the various chairs we considered. Several helpful suggestions were given regarding the chair we purchased. Finally, Geoff is quite likeable and has excellent people and selling skills. My only issue with Midwest Mobility was pricing. The chair's tagged price was $3699, a full $600 above what the same chair is selling for on Amazon, at other local dealers, and at many on-line dealers. I compared Geoff's price on another chair with those of a couple of other dealers and again found Midwest to be the highest price. I was able to buy for below Geoff's asking price partly because I paid cash but mostly because I knew in advance what the chair was selling for elsewhere. My advice to potential customers is to look but don't buy before you check prices at other dealers and Amazon, which may be lower than Midwest's. Then, if need be, you will be in a much better position to negotiate the purchase price of your mobility device from Midwest.

I purchased my wheelchair here and had a problem with one of the brakes. They took the chair…read more In and it was repaired quickly. Also the staff wa great and very helpful.

Steven came out on a service call for me. He was on time, extremely polite and very helpful…read moreexplaining certain things about my aging scooter and what repairs may need to be done.

Steven was sent to diagnose and repair my Golden lift chairs. If i could give 50 stars i would!…read more Steven is outstanding! He diagnosed the problem, and was given a challenge outside the norm to repair my chair. Happily both chairs are working better than when i first bought them. Steven is also considerate of your home and takes extra care to not have any damage due to the weight of these chairs. Very conscientious, pleasant and willing to help!

I bought my scooter from Joe 2 years ago and my controls were sticking Joe came out and picked it…read moreup and even left me a loaner. Thanks Joe for your fabulous service.

Joe is fantastic. Yesterday AM I had an old power wheelchair my late wife used 20 years ago. I had…read moreno idea how to get it running again for my recently handicapped brother. I found the Wheelchair Shop through a referral, called yesterday and made an appointment for today. Joe came to my house and picked up the chair last night!!! Then today it's fixed, he dropped it off and it's ready to go! Amazing service. Thanks Joe!

If you or someone you know has a disability and needs hand controls or other driving aids for a…read morevehicle, I recommend contacting New Ability. Jerry installed left side gas and break controls on my new car and did a great job. He is easy to work with and was able to accommodate my schedule on short notice. He does high quality work at very reasonable prices.

I am a fan. My son uses hand controls to drive because of an accident that paralyzed his legs and…read moreimpaired his hands. Jerry put in the original hand controls several years ago. When that car came to the end of its life recently, we needed to get a new car and install hand controls quickly so my son could get to and from work independently again. Jerry answered the call and stepped up. He gave instructions to the mechanic as to how to remove the hand controls from the old car, and even offered to make a house call if needed. We then delivered the car and hand controls, and Jerry got them installed same day. Good guy. Good heart. Highly recommended!

They came out and installed the lift outside my mom's house. The lift stopped working. I called…read morefor several months and no answer or return call. I called from a friend's phone and the owner answered and said he had no one to repair but would send someone out the following week. 2 guys showed up, said they needed a part and would return the next day. It was bad weather, so I called when the weather was better, now they won't answer the phone. Terrible service, lift won't move so my mom can't get down the stairs. Would not recommend this company to anyone. We just want the lift repaired or replaced.

great work, great attitude and love the work ethic! very efficient and clean, would definitely be…read moregetting more work done.