I showed up at Scooter Importer at about 5:50 p.m. they were getting ready to close. I asked if I could just look around to see what they had. I wasn't thinking of buying anything right away, but I fell in love with this Red Torino 150 Scooter. The guy that helped me was really nice he answered all of my questions and didn't pressure me to buy anything. He took his time explaining everything to me even though they were closed for the day. He gave me a free helmet, a cover and the back trunk for the scooter, just because I paid with a debit card WOW! What a deal. (Total came out to be $2400). He even fixed my DMV papers. Even though I had my motorcycle license I was a little scared to drive home so he offered to drop it off at my house the next day at 7 p.m. I'm now going in for my first maintenance after the first 500 miles and this one is free. :) It takes $2.60 to fill up my tank 49.2 miles per gallon. It last about 3 days from home to work. In one mouth I use about 328 miles for work and I pay $25.8 per month on gas. It can't get any better than that! Before going to Scooter Importer, I looked them up on yelp and there reviews weren't great but I wanted to see it for myself. All that's left to say is you pay for what you get and if you go for the cheapest it won't last long. Good luck everyone! And thanks scooter Importer for all your help! read more

I bought my girls 2 quads and they worked fine for that.Only problems ive had is when i got drunk and beat on one the chain broke .I wouldent get one of these chineese bikes and expect it to last like a honda. . although the motor is just like my ct 70 motor from my honda and so far just as dependable. read more

I buy a scooter from this shop on August 2017 then I month after that the scooter head lights was broken then I tried to fix i took it to one of the scooter shop in SF CA to fix it he sad sorry we didn't fix Chinese model scooter not only this shop all the shops in SF don't fix Chinese scooter then I took it to them fix it and they did then after that in 3weeks the scooter broke down again the full pipe line was disconnected then they fix it then on December/19/2017 imagine that I was riding the scooter heading home then on my the scooter got jammed when I was driving home the jamming was from the starter and kick start to got jammed then I send the scooter to them again anti now they didn't even look at it I called every day they been promising me that they will look at it then they said ooooh yeah we can't find parts because the company that made this model don't exist and more because they lost there business for real don't buy any this from there read more

I too was duped by a super friendly family store. I'm incredibly disappointed by the quality of the product and the dismal customer service. Six months into tinkering on the bike, taking it to shops that laugh at the quality of the product, and un returned calls from SI, I'm writing my 1st Yelp review. I'd be stunned if this place is still open in a year. You pay for what you get for. I paid a low price for a low quality piece of junk and the company that wooed me into it turned its back when I needed them. read more

Beware! The owner is nice but after they have your money, service is non existent. It took 6 mos. to get me my license and registration only after a threatening call. He misrepresented the quality of Chinese made scooters....they're trash. Overcharged compared to the internet. I paid him more than 2X what I could have gotten the same scooter on the internet. If i could give no stars, I would, but that's not an option. read more

These guys are great. Low prices, on-site mechanic, friendly and professional service. They're knowledgeable about what they do, and they'll help you find the scooter that best caters to your needs. read more

My husband and I were just in this shop on Saturday, looking for a new helmet for me. The person "helping" us didn't seem to know anything about the helmets or even where to find the type we wanted. His boss, Jose, told him where to get a helmet and after some time he found one. Then Jose had to tell him how to work the chinstrap. We finally left with one paying over $140. I felt uncomfortable about this whole experience and so as soon as he could, Bob took the helmet back today (they were closed Sunday and Monday). He was told flat out "NO REFUNDS OR EXCHANGES". The helmet is still in it's original box with all the original paperwork and packaging - it was never even worn! I find it really absurd that they could not refund us, especially as they never told us about this policy in advance nor were there any signs in the store stating this policy. I can't believe a business can treat people this way and survive. Never again! read more

I bought a chines e scooter in Alemeda through scooter importer, the worst service I have ever experienced, three weeks for a tuneup and a starter, Joke , buy a Honda , Chinese bike not worth it I am . read more

As a first time scooter buyer, and they knew this, they gave me no info on how to run the bike & told me to get the manual on line. They sold me a Tank Scooter. I KNOW! I KNOW! Needless to say, between it being a tank and me not understanding the manual fully, the bike was totally dead after 3 months & only 1500 miles on it. After many unanswered calls and put offs, they sold me another one for a cheaper price. But the 2nd was worse than the 1st. Stupid me, but i was desperate. By the way they advertised on Craigs list as being in SF but really is in alemeda. So the "free" maintainance warranty is totally bogus. They charge 60 buks each way in order to "fix" the bike because its out of town. Terrible bike. Terrible service. TANK SUKS U KNOW WHAT HARD CORE!!!!!! DON'T BUY ONE! Don't fall for the craigs list ad. U will be sorry. God knows i was, TWICE! read more

Feeling a need to live somewhat on the edge lately,I decided I needed a scooter in my life. After researching for hours on end I decided to try this place out since I always see it when entering into Alameda. I called ahead of time to ask several questions before driving all the way to Alameda. I had a Kymco scooter in mind but was told that they do not carry the Kymco brand. No big deal, ill still come down and take a look because I also asked if they carried 200-250cc scooters and they said Yes, I had also asked about financing options and was assured that was an option as well. Upon arriving the gentleman were really nice and showed us around. They only had (2) 200cc scooters in stock, the don't carry any well known brands of scooters (Vespa, Kymco, Aprilia, etc...) also they don't offer financing JUST Layaway. Although the men were helpful, I had no interest in buying a scooter here and ended up @ the Rockridge scooter shop. read more

This place is great, I've been riding scooters all my life and I just bought one for my cousin from this place. The prices are reasonable. It's a lot better than Alameda Scooters. This place has excellent service. They delivered it all the way to my cousins house in Sacramento. read more

Yousuf and the guys at Scooter Importer have been great to me. Yousuf has always been on top of things and always gives 110% when it comes to his customers. If I've ever had a problem, he's been quick to respond and take care of it. And I love my little scooter! It's perfect for the city. Thanks for everything Yousuf and everyone at Scooter Importer! read more

This is a great Alameda business. They helped our public school with a very generous donation. They are such nice people and I can't wait to buy a scooter from them for my birthday. I know they have a lot of different kind of scooters so I will avoid the problems of the cheaper scooters. read more

I bought a Znen Falcon on craigslist that was originally bought here. My bike runs great! I took it in for an oil change and they replaced my headlight. Those lights are not easily found and I was thankful they had them in stock. Their service tech was great ! I recommend this place for all your service needs. read more

My impulse for buying the 2008 Jonway Blur was price driven. I figured what could go wrong it is brand new. I was not given the opportunity to test drive it and when it was delivered with a faulty charging system it should have been replaced or refunded right then. Instead in my ignorance of the laws regarding buying new vehicles and because they seemed nice. I gave them the chance to fix it. I am a brand new rider and my first trip on a scooter on the freeway, in the middle of the bay bridge my brand new scooter conks out!! I am pushing the thing and there is no side lane. I was able to get three lanes of traffic to stop to let me push it over to a lane that had been coned off. The Highway patrolman was amazed because they saw me on the other side and when they arrived and found me in a safer spot he could not believe that I was able to do that. I left the scooter in a parking lot at angle island and gave the keys to the person at the restaurant and SI came and picked it up and did not charge me. After that it was one thing after another and I am still not sure the charging system ever worked right because it was in and out of the shop so many times that I never had possession of it ling enough to find out. at 350 miles the front brakes just fell off. By the time I had it 750 miles it had been in the shop nine times and I went to pick it up yet one more time it did not even get to the freeway entrance in Alameda before stalling and wouldn't start. Pt that point it was still under warranty and I asked for a refund which by law should have been given to me in full. I was new in AA and this was so frustrating me that if I had to take it to court to get justice it could have driven me to drink. I was offered a brand new 150 or 1,000.00. which was a loss of 1,250.00 and gave them the right to sell this piece of xxxx to someone else. Rather than drink I stupidly took the 1,000.00 and though I live on a mere 850.00/mo. I bought a 2008 SYM HD 200 used 2,350 mi. on Craigslist, after doing the proper research and speaking to the people who own the dealership it was originally bought at, I bought it and have never done anything but put gas into it for 1000 miles. Do your RESEARCH I( the five star rating at the end, is so obviously put there by the dealer) read more

buyer beware!!all they sell are cheaper scooters,quads etc.!you will be sorry if you buy anything here.dont be a sucker like i was!this chinese stuff is total crap!!!!only japanese and americans make quality!!!!do not be suckered by forked tongue!!!!!!!!!!!they are not awesome alameda business only from donations to local school.scandelous is what it is.total rubbish.lost my a**.they are on park street in alameda......anybody who says otherwise is paid off and/or a poser. read more

as of 2/16/2011 new address they moved to: 1825 Park Ste Alameda CA 94501 The first time my bike went in the shop it was because after Scooter Importers was paid 150.00 to put my bike together, I found myself with two bolts gone and the muffler plate away from the engine while I was driving on the road, not two weeks after having the bike. I took it to a shop and the guy was nice enough to install the gasket Scooter Importers sent two weeks later. He also secured the muffler with locking bolts I asked him to install. He charged me 10.00. August I found that I was leaking oil, and I took the bike to Racer's Edge in Tres Pinos Ca the closest place I had to get the bike fixed. Don the fabulous mechanic there looked at the bike, and I was charged $300.00 he fixed the leak after calling Scooter Importers LLC and they sent out parts to fix the issue. Two days into riding th bike again, I see I have a worse leak and took it back to Don Castro, who didn't charge me any more money just need the parts to fix the bike. Every since my bike has been back in the shop since mid-September. I was able to contact Bill their former mechanic who told myself and the mechanic that we would receive the necessary parts under warranty within a couple of weeks. After two weeks of not receiving the parts, I contacted Scooter importers and spoke with Yosef, and he said he would call Don Castro the mechanic working on my scooter that same day, he said "I give you my word I promise". I called Don the next day and he said he didn't receive a phone call so I called the Scooter Importers again and spoke with Yosef, and he called Don at that time and said he would send out whatever Don told him he needed. Two weeks passed again, no parts. So I called Yosef again, and said we've not received anything he told me that they are waiting for the parts to come from Texas and when they arrive he would send them out via FedEx because I mentioned that Don was constantly looking in his mailbox for the part to arrive and Yosef said that he was sending it FedEx (he might have even said UPS). I've tried reaching Scooter Importers LLC every other day since, and no one answers the phone nor do they return messages that are left on their voicemail. We waited another two weeks and still nothing has been delivered. I got frustrated and I sent a complaint to the BBB. I have all this time after our last phone conversation been unable to reach anyone at the business, no one pickes up the business phone at any time, during their business hours. I've left messages, and so has the mechanic Don and they don't return either of our calls or messages. I have web complaints of at least 7 other people who have dealt with the very same issues I am. How the quality of these scooters are really bad, and how they don't honor their warranties, and how they are a rip off company. The Better Business Bureau Case # 5718XXX read more