OK - my relationship with DucatiNYC got off in the wrong foot when I got some bad information about…read moreinventory. I went ahead and bought a Scrambler then a Streetfighter from a dealer on Long Island. Turns out Marcos is a friend of a friend and when he found out he called me personally and made good. Since then everything I've needed has been done here and I am 100% satisfied! Angel in service is awesome, Marcos is always helpful and happy. This is the busiest Ducati dealer in America and I can say I know why. Yes, great location helps but without the solid team it wouldn't matter. I strongly endorse these guys - the best! Already eyeing the SFV4SP....

I came in here, eye on a used 2024 Royal Enfield Classic 350, cash in hand, and walked out. Do not…read moreshop used inventory here! My first interaction with Daniel was embarrassing. He tried to tell me the bike was unreliable and didn't have ABS. I told him I was looking right at them on the bike. I asked for the odometer reading, and he tells me the battery is dead. Since he clearly didn't know anything about the bike specs, I went to Ava. She asked me on the phone if I wanted to pay in full or do a payment plan, and I told her the battery was dead. They scheduled a meeting for a Friday, which had to be rescheduled for the following week because the battery still hadn't come in. I go in today finally, battery installed, bike turns on, and she asks if I plan to drive it off the lot today. Yes of course, but she said it still hadn't been serviced yet, then tells me it's too early to be serviced at 31 miles. I don't necessarily want to keep making trips here if they can't guarantee I can leave with the bike. I arrive and I cannot get a straight answer on where this bike came from. Daniel told me it was a trade-in. Ava told me initially that the owner likely bought it for himself then changed his mind, then she said he may have bought it as a gift, then she said actually it came from a disabled owner who bent the clutch lever in to accommodate his disability. I asked for some kind of verification of this history and they said they couldn't provide it. Not to mention the clutch lever was loose and because it was bent they needed to replace it, which again prevents me from leaving with the bike that day and added yet another trip. Ava asked a man named Leo to talk to me about the service history, and he said they hadn't performed anything. I asked what about the battery? And he goes oh yeah well that. Everyone's attitude felt extremely apathetic and even insulted I inquired about the history of a used bike. They never even offered me or my partner water. The worst part was the breakdown of fees. They said they have a non-negotiable $595 dealer prep fee. For a used bike! That isn't even a Ducati! They can't even service the Enfield with Enfield parts. The receipt for the battery was for a generic YTX9-BS. They wouldn't remove the dealer prep fee, and claimed they needed to charge over $300 for registration. Max allowed by NYS Law is $175. Again, they seemed extremely jaded that I had the audacity to come prepared. When I assumed I could hold onto the buyer report to consider it at home, the manager ripped the papers from my hand, claiming they were "legal documents" I could sign and I wasn't allowed to keep them. That was not only bizarre, but aggressive. After I asked them to remove all the registration and documentation fees, they still came up with $4250, $750 over asking, for a used bike because they "can't remove a dealer prep fee" for a bike they haven't prepared a damn thing for. I counter-offered $4K cash, they declined and I walked out. The entire interaction lacked expertise, care, or even basic courtesy and customer service. It's one thing to charge exorbitant fees on a used bike, it's another to do it rudely, especially having come in with cash in hand to pay free and clear. Avoid this location, go to Cycle Therapy and work with individuals like Rav who aren't going to charge you a prep fee for used bikes.

Harley Davidson Store on Broadway in Manhattan is all clothing and accessories now. They combined…read moretwo other locations into this one space. The motorcycle sales are only in Queens now and they do not sell apparel and accessories at that location. I was a little disappointed I didn't get to see the motorcycles. There's so much to to see and buy here I left satisfied. The Harley Davidson history in photos are the wall decor. I love the manakins. They had a lot of stock to shelve and were hard at work. The manager and employees still took the time to talk with me about the business and merchandise. Everyone is very nice. I highly recommend you visit this location. It's a historic company and there's plenty of cool merchandise whether you have a motorcycle or not!

I didn't see the reviews before I went but $70 for a shirt is freaking crazy. Maybe if you didn't…read morepay 6 workers to stand around doing nothing, you could actually lower the prices of the items. What a joke of a store.

Joe from Vespa Brooklyn is incredible! He was communicative and made me feel heard throughout the…read moreprocess. He made sure that every dollar I spent was put to good use--both in quality service and discounted parts! I'd highly recommend Joe for his great customer service and thanks to him, I'm back on the road.

I've dreamed of owning a Vespa for decades, and finally took the plunge this summer to celebrate…read moreturning 60. Vespa Brooklyn and their staff were the perfect shop to make my dreams come true. James in particular was so helpful in getting me the scooter I wanted, providing tons of info and advice, and helping me arrange transporting it back to Huntington. When we came back with the U-haul, the staff took care of loading and making sure it was secured. I can't say enough what a good experience it was to shop at VB.

Bought a 2026 xsr900 from here. Motorcycle Mall gave me the best deal. No high pressure sales for…read moreextra stuff from the finance people. No bait and switch. I've had some bad experiences with purchasing at dealerships in the past. This was the most straight forward, no bs deal I ever did in my life. Thank you!

I purchased a Vespa from salesperson Michael and was told it would be delivered the same day or the…read morenext day. It has now been a few days, and I still have not received the Vespa or any update. I've called and texted multiple times with no response. This is very concerning business practice. The dealership received payment, yet I still do not have what I purchased or a clear timeline on when I will receive my Vespa. Communication and follow-through have been extremely disappointing.

This will be my second review for what I believe to be the best motorcycle dealership I have ever…read morehad the pleasure of dealing with. If you want quality custom service and to be treated like family, this is the place to go. I have over 40 years of riding experience and highly recommended this place. They sell every brand and will find the bike you need one way or another. Love this place!!!! , Jorge M.

Seems like most of the 5 star reviews are people who bought their first bike from them or are new…read moreto riding. You had a positive experience because Sean is a SALESMAN, period. He's slick talking and he's always 'giving you a deal'. I had a small throttle cable issue on my 03 Bonneville that only required taking the tank off and adjusting the position of the cable. I couldn't do it myself because I didn't have the tools to do it. Sean said they'd knock it out real quick and 'give me a deal'. When he handed me a bill for $280 I reluctantly paid that knowing I'd probably never come back there again. Also, next time I went to take my seat off, noticed that both stock Triumph seat bolts were gone and they just threw on 2 different bolts that weren't even the same length. I did buy brake pads from them once and they didn't over charge for those. I did the brake pad replacement myself tho... So maybe, if you need parts, see what they've got but don't have them touch your bike. Don't get your bike inspected there either. They'll charge you double what it costs

I bought my Honda NT 1100 here and these guys have been great through the entire experience before…read moreand after. Before that I got my NC 750 X and that was a great experience too. They're always upfront about the service that I need how long it might take and they don't waste my time nor money. They made my entire trade-in and purchasing experience seamless and I'm really grateful for that because of my demanding schedule. I just don't have the time for all the extra stuff and they made it smooth.

‼‼ This business has a clear pattern of responding to criticism with incoherent and defensive…read morecomments, and my situation is no different. Every time a customer questions something, their immediate reaction is to attack and discredit rather than take responsibility for their poor customer service. The fact is simple: I never tried to avoid paying. From the beginning, I asked for a clear explanation of the additional charge - a basic right any customer has. When one of the employees finally did their job and provided the correct information, I paid right then and there. I did not leave without paying, nor did I ever intend to. This was never about "lack of funds"; it was about the owner's obvious lack of professionalism and inability to properly handle a business that relies on customer service. Blaming the customer every time something doesn't go their way only shows the pattern they've created: they don't know how to handle criticism, and they would rather make up stories than accept their mistakes. ‼‼‼ I want to address the $138 labor charge you added for simply ordering parts. You did zero work on my motorcycle - no repairs, no inspection. Charging a full hour of mechanic labor for an administrative task that takes minutes is unjustified and outside standard dealership practice. No KTM dealer in NYC charges a full labor hour just to look up parts. This charge is excessive, not transparent, and it does not reflect any real labor performed. ‼‼‼

If I could give this place a 0 I would. Took my bike for pre season checking to make sure…read moreeverything was in order for the summer and I was having a starting issue with my battery, also to replace my fairing kit. I came to pickup my bike, paid my bill leaving with my bike, the bike doesn't start battery issue was never looked at. They had to jumpstart the bike I'm already upset by this, I then notice my rear tire was worn down to the threading. Got into an argument with the manager who all I remembered was him saying in a bigot tone "I'm not your Bro" comment. I said what did I actually pay for? My bike doesn't start correctly, rear tire needs to be replaced what Inspection was actually performed? I will never take my business there again and WARN others DO NOT TAKE YOUR BIKE HERE FOR SERVICES.

I purchased my 2016 Can-Am Spyder here and was pleased with their service many years ago. I since…read morethen have been bringing my Can-Am here for service. However, their service dept is a major disappointment. I dropped off my Can-Am 1 1/2 months ago and still have not heard anything back. I have received 2 calls to alert me that the parts are still not in. (Break pads/caliber). Whenever I try calling, their voice mail box is always full no matter whether you call SALES, PARTS or "0" for the operator. Oh! And if I do happen to reach someone I am placed on hold for an ETERNITY. Seriously? Where is your MANAGER? This place totally lack professionalism and courtesy!!! Hire people to listen to VOICEMAILS and answer your customers calls! But then they want to charge you an astronomical price for shitty service. I am appalled and seriously hope that I can get someone to at least READ THIS REVIEW and let me know what is going on with my 2016 CAN-AM SPYDER RS. If you can't answer your phones, maybe management will read this review and fix this shitty service!!!!!

Absolutely terrible experience with Hertz/Thrifty/whatever this location wants to be known as…read more I had a confirmed reservation for 10:00 AM on Friday and received a call THE SAME DAY telling me my rental was cancelled because they didn't have a vehicle available. That is completely unacceptable and honestly defeats the entire purpose of making a reservation in advance. People reserve rental cars because they have flights, work obligations, family events, vacations, and schedules planned around them. Cancelling a reservation at the last minute leaves customers scrambling with almost no time to make alternate arrangements -- and of course other rental prices are much higher by then. What makes this worse is that there was no real solution offered and very little accountability. If you cannot guarantee availability, then stop taking reservations you cannot honor. A reservation should actually mean something. This experience was frustrating, unprofessional, and incredibly unreliable. I would strongly recommend avoiding Thrifty if you actually need a car when promised.

made a reservation for the Memorial Day weekend yesterday. accepted my reservation and I prepaid…read morealmost $500. This morning I received a random text saying my reservation was canceled. I also was informed that it would take 7-10 days to get my money back. The rude representative at this location said they won't have any cars. They left me without a car for the holiday weekend.