They are closed However, they did message me back to refer…read moreme somewhere else close! They are closed However, they did message me back to refer me somewhere else close! I ended up having a friend do the e work!

On 2/27/19, my 2009 Ford Mustang was examined by Rich's Service Center LLC, and Estimate #9855 was…read moregenerated. This Estimate documented the need for the following replacements: (1) the oil pressure switch, thermostat housing, and power steering pump. On 4/10/2019, Rich replaced the oil pressure switch and thermostat housing. Immediately upon return of the Mustang, the oil-pressure gauge began to intermittently shift from E to F and the dashboard oil-pressure icon illuminated as well. On 4/15/19, the Mustang was returned to Rich's, to remedy the issues of the gauge shift and icon illumination. Bethany Silvia informed me that the problem remained and the condition of the Mustang was my responsibility. On 5/10/19, my wife was driving home, during which the Mustang began a "rat-tat-tat" sound that gained volume. She was less than a mile from Rich's and managed to drive there safely. On 5/14/19, I was informed by Rich that there was a problem with the Mustang "deep in the engine." I then picked up the car from Rich's and drove the Mustang across the street to Karns Automotive Sales & Service, for a second opinion. On 5/15/19, Dan Karns called and indicated the cause of the loud engine noise was the fact that there was no oil in the engine and no reading on the dip stick. Dan added five quarts of oil. The internal noise persists, and the car cannot be driven. A new engine is needed.

Recently, I brought my car into Shamrock Motor for repairs. The service was excellent, my car is…read morerunning perfectly and Booth was so nice and informative. Definitely a 5 star rating!

I cannot recommend Shamrock Motors on Montauk Ave. enough! They are so honest, professional, and…read morekind. My 2007 Camry was just misdiagnosed by another place that told me I needed a $1,000-$3,000 fix, and they found that it just needed a $130 procedure to be perfectly fine. Top-notch service and really friendly people!

Ray replaced the main seal in my 2009 Silverado and the final bill was less than the initial quote…read more I was very pleased with his service.

Ray is a master repairman. After the dealership and another local repairman tried to convince me…read morethat the only way to keep my car running would be through a complete (and totally unaffordable) engine replacement, I was lucky enough to discover Car Connection in New London in the online yellow pages. Although severely shorthanded, Ray kindly agreed to check things out on my Toyota, and doggedly stuck with the issue until it was completely repaired. I consider myself beyond lucky to have found him. Ray Suarez is an incredible, dedicated, honest mechanic and a gem of a person! Also always impressive to find someone who isn't trying to rip you off for the big bucks. Ray is the best, I could not recommend him more highly. He has gained another loyal customer!

Fantastic service, super nice, and very accommodating! I called ahead to get my kid's tires…read morebalanced due to a noticeable shimmy, having never been a customer. Manager said, come on in, anytime, despite my wanting to make an appointment. Next day, I show up at 11:30a, said I was the guy who called asking to make an appointment for a balancing. All of the staff were at max capacity, and manger was looking a bit frazzled. Manager recognized me by my intro. I said, "I'll bet you wish you.." and he finished my sentence: "wished I hadn't told you to come in anytime?" We both chuckled, and he said, "let me see what I can do." He popped his head into the shop, and within seconds, said, "I've got you." Fifteen minutes later, a tech popped out of the shop and asked if my wheels had EVER been balanced, because there was no sign of any weights ever having been there (alloy rims). I said that I was surprised, because Costco had done the install six years earlier, and I had never had problems with their work before. Needless to say, they now ride super smooth, and I have complete respect for the manager and technicians. Highly recommend.

I made an appointment a few days ago for today at 9 am. When I arrived at 9:07 am today they told…read moreme they couldn't take my car. Someone else came in without an appointment and I wasn't there at 9 am sharp, so they gave my appointment away! I've used them several times before so I guess I should be considered a repeat customer. They wanted me to bring my car back this afternoon, but what the heck! Why would I do that after you just stiffed me on my appointment. Not a reliable business when they can be so cavalier about a basic facet of business - keep your appointments. Zero stars for this one and I won't go back.

I have been going to Karns for the past 10 years and realized I've never left a review. Karns is…read morethe only mechanic I will ever use, Jeff and the employees are so thorough, knowledgeable and informative for whatever is going on mechanically with your car. They explain in detail what is going to be fixed, the problem with it, and always look for the best deals for parts. The front desk lady is also very knowledgeable and explains everything you need to know perfectly. They truly are a business that will help you out when needed!

Right off the bat you can tell that the employees here are genuinely interested in fixing your…read morevehicle without trying to scam you. My truck was finished ahead of schedule for a fair price. Shout out to Jeff!

I brought a car from them and the service I received was amazing I would recommend Town Hill to…read moreanyone I know looking for a vehicle J.Urbani

Awful!!! Bought a car for my son and had to take it back in to them for check engine issues 4 times…read morein 2 months... and a failed emissions test... each time giving up my car to him for days at a time. After the last failed fix resulted in a collision they swapped the car out.... and guess what, within a few weeks a check engine light comes on. I let them know and the reply I got was (direct quote) "You can bring it in and I'll let you know how much it will cost" My experience.... avoid if you care at all about safety, quality, or money

We use E & N for repairs to our station vehicles and they are great! I called last week and was…read moreable to get both vehicles in for oil changes same day and each was done in under an hour. The prices are much cheaper than most other places I've gone for oil changes and I was happily surprised when I saw the bills. The staff is friendly and nice. They have a nice, clean waiting area with seating, tv and coffee.

I wish there was a -1 Star. DO NOT TRUST YOUR CAR. A simple oil change resulted in driving home,…read moreto oil leaking out my SUV. Oil plug was half-a$$ed cross screwed. Oil dropped out all over my driveway. $80 oil change , overheated engine, and an eff'd up driveway!! I poured two quarts in and drove 10 miles back to New London.., back to a nice guy working there; he was nice but responded with "so ... It's no big deal." E&N NeverAgain!

They always do exactly the right work in the right timeframe and to perfect standard. Always…read moreexplain the logic of the repair, what went right, what went rong, what to look out for. No job too small and available quickly. And they bail me out if I screw up a repair I tried to do.

I had my classic 1989 Jaguar serviced and some repairs done here. I can not say enough for Matt and…read moreMark and their providing excellent service. They were totally professional and kept me informed of everything that was required to be done. Many parts had to be searched for due to the age of the car, but all were found. Nothing was overlooked and the car was returned with even the minor details, of which I was unaware of, repaired or replaced. The car ran perfectly. I recommend them very highly.....the best! Jack

Terrible experience and a total waste of time. I was told for several days that they were waiting…read moreto hear back from Toyota Financial, but I was later informed that the application had not been submitted because a deposit was required first. I would have provided the deposit earlier if that requirement had been communicated. Update: Their response below is purely damage control. They were given every opportunity.

Professional salespeople and transparent pricing. Very clean facilities and well maintained. Owner…read moreactive in day to day operations which is a positive. Highly recommend Girard in New London.

After "training" the staff to my repair requests they are getting it CORRECT!…read moreI understand why there were some low reviews, but this store has gotten MUCH much better. They even matched coupon deals that the dealerships put out. Have they tried to upsell a service not exactly they were "following" Manufacturing recommendations that were wrong. I do recommend this store .

Was very unimpressed with the work done! To start it off the employees do not seem happy to be…read morethere and it shows in the quality of work. They failed to do a thorough diagnostic by taking apart my suspension and left me walking out with a fat diagnostic fee and nothing to show for it. Sure enough it was something as simple as re adjusting my suspension and I was able to do it in a friend's garage for free...