My honest recommendation to you... ***DO NOT USE SCOUT TO MANAGE YOUR PROPERTY*** ***DO NOT RENT OR LEASE A PROPERTY FROM SCOUT*** I first looked at homes with Agent Ben S. At first, they seemed all on the "up and up," with no apparent issues. I looked at a lot of properties...and one day, I saw on Apartments.com, the new home of my dreams - the perfect adobe - and I was THE FIRST QUALIFIED APPLICANT. In fact, I applied within the first minutes that it was posted on Apartments.com. My Agent was Lombardo (supposedly a "Senior Agent"), who incidentally would not even return my calls...AFTER I threw down a cold $50 on the application!! He would not return the first call, would not return the second call, would not return the third call...FINALLY, I had to email info@scoutpropertiesdc.com, to let someone at the company know I just paid to apply and am being straight ghosted??!! That's what it took to get the "Senior Real Estate Agent, Lombardo" to call me back. I was qualified, was the first applicant...and remember, I could not get a call back AFTER dropping half a C-note. Well, then, after I was approved - I get a message asking me to produce a letter from my Landlord confirming payment of rent over the last 3-5 years, on the Landlord's corporate letterhead, ok - this is a multi-million dollar INC...if not a multi-billion dollar corporate landlord (my last apartment, from whom Scout wanted the letter). I let Scout know immediately that I'd get them the letter, and I arranged to move out and got money equal to my security deposit paid back (alot to do in short time...but I did it). Again, we are talking about asking a major corporation to produce a letter of confirmation of paid rent...WHICH I DID. Ultimately, Senior Agent Lombardo of SCOUT DC Properties, gave me a few hours - yes, like 2-3 hours to produce the letter - which is totally not feasible. I got them their letter, but it took a couple days. In fact, as I told them I would, I also made arrangements to move out, got my funds back from the old landlord, and an exit agreement was made by my counsel for me, and myself and my old landlord signed and I was bound to move out. After checking my email, I saw Scout (Lombardo) had given me just 2-3 hours to produce the letter, and then they dumped me and went with applicant's...they literally got a bidding war going over a parking place that was $150.00 (I don't drive and surely won't be paying for a parking spot when I am about to pay 3k for rent); the Lease was awarded to the ":highest bidder," and ILLEGAL PRACTICE in Washington, D.C. AGAIN FOLKS, BREAK OUT THE TEN FOOT POLE AND KEEP AWAY FROM THESE GUYS...they are a really bad bunch. read more

Scout has been disappointing me, in my search for a home. As a well-qualified tenant who uses a "protected income source," I heard Scout TALK quite alot about not refusing tenants who use protected income sources, but what I experienced in terms of Scout Agents' ACTIONS, was totally different. First, there was the subtleties...after applying, the agent would not reply to emails or phone calls; the agent's comments that "that's the problem with" DCHA (the Authority who pays out my protected income source payment), in reference to dealing with them. In over 5 years of using my subsidy, not one payment went unpaid, and they ALWAYS pay on time. With Emails, Scout is slow to respond. After they offered to refund my application fee, they just ghosted me, when I inquired how they wished to provide the refund (back to card, should I pick up check, snailmail?)... Then - there were more obvious issues of concern - our agent with Scout - literally - submitted the really important paperwork to the Authority (DCHA), with missing pages (real convenient); I should have read more reviews as I see I am not the first to experience this:( My experience with Scout Properties DC, consisted of being treated like a second-class tenant. I was treated like I just wasn't as good as those who use a non-protected income source. I got less promptness in correspondences, less effort in terms of paperwork submission (not to mention that I even offered to have it done for or with them, as a courtesy which they declined). My experience was actually the antithesis of what it should have been. Scout Properties DC clearly needs to make some drastic changes, in order to get their actions, consistent with their posted proclamations (via their website). If you have any sort or form of Voucher or Section 8 Housing, if you're disabled and using Housing Help from HUD...I posit that you should "proceed with caution" here. read more

I am in the process of purchasing an investment property in Washington DC. I left messages with several local management companies. Most of them did not get back to me quickly. The ones that did respond did not leave me feeling extremely confident in their level of service or bandwidth. I found Scout Properties after doing a Yelp search for the Petworth neighborhood, as it is one of the areas I am looking to buy in, and one of their offices is located nearby. I called their main office number and my call was answered immediately by Jordan. Jordan took plenty of time to answer ALL of my questions in a thorough, professional, and friendly manner. I wasn't aware of all the laws and regulations there are when renting your property in DC. After my conversation, it was apparent that the Scout Properties team knows their stuff! They can handle everything from licensing and inspections, marketing your property, placing quality tenants, overseeing projects and maintenance, and communicating with me and my (future) tenants along the way. I will definitely be working with Scout Properties once I close on my new rental property. Their knowledge, attentiveness, and personalized approach are a breath of fresh air compared to some of the other managers I've used in the past. I will feel confident and comfortable when it comes time to hand over the keys to Scout Properties. read more

Scout Properties managed our condo for four years and then helped us sell it. They are an amazing group of very talented property managers. We absolutely loved working with Khadijah Anderson, who took care of our rental as if it was her own. She responded to any of our tenants' needs immediately and shared any need to know or actionable items with us within hours. If you are looking for a small business to ensure your place is rented out to responsible tenants quickly and with a very competitive commission, Scout Properties is the group! Now for the sale of our condo, Sergio Herrera is just the most amazing realtor. Our condo was inspected, cleaned, prepped for sale, and shared with potential buyer agents within a week of the tenant vacating. It was listed at a very competitive price and we received an offer within 24 hours of it being on the market. He continued to help us and answer all our questions, and even liaise with the buyers agent, titile company, and our condo management company until the day we closed and received our settlement. We cannot express how amazing Scout has been to us. Thanks!! read more

Sergio's team changed my belief about management companies--I've had so many bad experiences but they genuinely want to deliver high quality service every time (and they do). They're amazing! I had a leak in my apt on a Saturday, just days before Christmas. I panicked because I was going out of town. It was a small leak, but they didn't make me feel bad for feeling urgent about the issue. They sent a teammate, Stephen, out the same day to see my place and was in communication with me all weekend, and throughout the holidays as they sent repairs in to clean. They are extremely professional, remarkably prompt in their communication, and their customer service is frankly refreshing. No matter how small my issue may have been in the big scheme, they never made me feel silly for my urgent concerns; they spoke to me in a collaborative and supportive tone, and really listened to and respected my concerns. And, of course, most importantly, they quickly resolved the issue. I absolutely recommend them for your property! read more

I just found a new house with some friends in Brookland through craigslist. Our rental agent, Kelly, was extremely friendly, professional, and responsive through the entire process. He was very proactive about following up with us, and worked with us as we searched for new housemates and had multiple viewings of the property. He kept open lines of communication with the owners and checked in frequently to make sure that everyone was on the same page and happy. I've since learned that Sergio started Scout Properties after working for other larger companies that were less focused on the happiness of their customers and renters. They've really set everything up for success, and have a vested interest in helping people to be happy in their new homes. It seems they've structured every aspect of the company--payment systems, credit checks, management requests, etc to be legitimate, totally legal and up to code, and as convenient as possible. read more

My prospective is a little different. They are one of our clients. We have been serving their company for over 3 years. Scout Properties stands above other management companies in the caring and professional way they conduct business. When we met with them, the instant I walked into the office, I could tell their employees work as a team. I was treated with utmost respect and I know they show that same respect to their residents. Scout Properties makes sure we have the most up to date information on their communities so we can provide the best service for them. Want to see the whole picture of how a company operates? Look at the companies they do business with. You'll be just as impressed with Scout Properties as I am. Anne P. Focus Telecommunications, Inc. read more

Scout Properties has been managing our property in DC for over 5 years. They've always have found excellent renters and take care of problems quickly. We had an epic fail with a mistake Washington Gas made that resulted in thousands of dollars worth of damage. Our property manager, John, was tireless in helping us get it resolved. We live overseas and aren't in a position to deal first-hand with situations that arise, but we are able to rest easy, knowing that we're in good hands with the Scout team. We own properties in another state and had a terrible property manager, so we are able to see the stark contrast in the level of service Scout provides. I highly recommend Scout to anyone looking for an honest and reliable property management company. read more

Scout Properties has managed our house in Near Northeast/H Street since 2014. We are incredibly impressed with their customer service and expertise. Scout has ensured uninterrupted occupancy with responsible tenants and their representatives are always responsive. We are particularly impressed with John Thompson who manages our property. Though he manages numerous properties, we feel like we get his undivided attention on even the smallest matters. John has even met us on a Saturday to visit our property to advise us on a neighbor's construction renovation that could impact our tenants. He goes the extra mile to support his clients and helps troubleshoot issues before they become problems. We wholeheartedly recommend Scout Properties! read more

I have been a tenant in Kalorama Triangle for the past couple of years. Scout Properties was the management company. I have to say that they are the best because: - Sergio and his employees are personable, reliable, and efficient - the contractors they use (especially Matt) are ALL kind, safe, accurate and reputable - their timing of everything is spot on - their access to communication is always available - they go beyond the call of duty and are always sensitive to tenants' needs More than anything else, Scout Properties is the best property management company I have ever had because of their kind and great employees, Sergio and Max most of all. Thank you! OLB read more

I met Kelly at an apartment tour. I didn't take that apartment but Kelly patiently answered all my questions and took down my information. A few days later he emailed to let me know that a property matching my requirements had just become available, and I could be the first to tour it. My partner and I ended up renting there for 5 years. Our contact was John Thompson, who always gave prompt and friendly replies to our questions. The lease, deposit, monthly rent, and maintenance requests were all easily and professionally managed through their portal. The requests we made were all resolved in a timely manner. We definitely recommend working with Scout Properties! read more

Scout Properties is the WAY.TO.GO! I formerly rented a property with Scout and from the beginning, my experience was phenomenal. Not only did I love my unit, but I had a stellar team of professionals always available to help me with anything I needed. The Scout Team is professional, knowledgeable, and respectful. You will be so pleased to work with a great group of people. The online form to pay rent and submit work orders was very easy and the entire rental/contract process was a breeze. I will definitely be renting with these folks again in the future! Thanks especially to John Thompson and Kelly Southall for being so great to work with! read more

Scout Properties has managed my property in Washington since the spring of 2015. In that time, they have done an excellent job. I was moving away from Washington, and had very limited connectivity in my first months away. They prepared the property and found a tenant quickly while working through my communications challenges. Since then I have alway received my payments on time, and they have handled maintenance issues as they have come up. Their online tools are quite useful. They always respond quickly. I have another property in another city, and I just keep wishing I could have Scout manage that one too! read more

Scout Properties handled the sale of our DC house. We're living many miles away, and they were there for us all the way. They were our eyes and ears, they handled every last bit with professionalism, with quick thinking and quick acting, and with the solid, positive attitude to help us get through unexpected stresses. As our agent, Sergio was smart, sensitive, and sensible with everything. The whole process was handled by Scout with the greatest ease to us. It was all a terrific, satisfying experience and we whole-heartedly recommend Scout for any real estate needs. Truly great people, a great team. read more

I have been using Scout Properties to manage our rented single family row home located near H Street. A couple years ago an employee, John Thompson, was assigned to manage our house and tenants. He has done an amazing job (and, let's face it, it can be a very difficult job). He communicates any issue in a timely manner, is open to various solutions to resolving problems, and comes off as fair and temperate with tenants as well. Hitting that balance can be a very tricky thing, and John makes it look easy. John has more than earned the 5-star rating assigned to him here. read more

As a real estate professional, as well as a former multi-year tenant of property managed by Scout Properties' founder, Sergio, I cannot recommend his company highly enough. He has the contacts to get property issues resolved quickly, as well as an intimate knowledge of DC and its surrounding areas. I have also consulted him on numerous occasions regarding my personal real estate investment decisions because you can always trust him to give you honest advice, even if it may not be what you want to hear (which is a valuable and rare trait in the real estate business). read more

Hands down the easiest, most professional, responsive, efficient Realtors in town. From my first conversation with Sergio, throughout the entire selling and closing process he, and his colleague Kelly, were a dream team to work with. They answered all of our questions, and within a week of being listed, our house was sold. We even found some surprise water damage in the house the night before the closing and these guys remained calm throughout and helped us to execute a flawless close as planned. A++++++++ read more

Cannot say enough good things about Scout. We fired our previous management company after 2 years of aggravation, and were very pleasantly surprised to find that Scout is professional, responsive, and really goes above and beyond despite being the same cost as our old (horrific) company. Khadijah is our property manager and she has been amazing. Scout was particularly helpful with getting our BBL in DC and with getting contractors for some maintenance work in between tenants. Love them. read more

I would highly recommend Scout to anyone who is looking to buy/rent in DC! As a first time homebuyer, I didn't know where to start. Sergio and his team guided me through the whole process step by step and helped me find the perfect home. The staff is friendly, dependable, and ultra responsive. It would be hard to find another company who is as dedicated to their clients as Sergio and his team. It was fun working with them and could not be happier with the results! read more