I had one of the most degrading experiences I've ever had at a pharmacy at this Rite Aid location…read more The pharmacist looked at me like I was a drug addict or trying to abuse my medication--right in front of a line of customers. It was humiliating, judgmental, and completely uncalled for. What they didn't know was that my original prescription for 1 mg doses was written by my nurse practitioner, and after my condition worsened, my doctor approved an increased dosage. I followed medical advice, nothing more. But instead of treating me with dignity, the pharmacist made assumptions without context and acted like I was doing something shady. Then, when a new prescription was sent in for a lower dose, they only allowed me to pick that up and didn't bother to explain anything. I wasn't even told there was a 1 mg version available. There was zero communication, zero compassion, and a complete lack of professionalism. People's prescriptions often change--doses go up or down depending on medical need--and pharmacists should know better. But the way I was treated made me feel like I was being profiled or criminalized just for following doctor's orders. Honestly, no wonder Rite Aid went bankrupt. This kind of disrespectful and incompetent treatment is exactly why people are taking their business elsewhere.

WHAT HAPPENED? I…read morewent to RA to purchase eye drops, an ace wrap, and a bottle of wine. I don't know what happened to that place. I felt like old Mother Hubbard, so I went to the cupboard and found nothing. When top management makes decisions out of fear, you'll fail.. Case in point: A Sacramento Rite Aid sold liquor to an underage boy and got caught. Instead of management implementing additional safety measures such as educating their sales associates on what to look for, instead they directed all stores to ID everyone from 21 to 100. That my friends is a prime example of poor management. Maybe that's why the cupboards are bare and now one is near...Please close the store and give Gold River residents another choice. We are already dealing with a crappy bel air market.

I pick up meds here for me and my family. I always get greeted upon entering and there's always…read morefriendly staff ready to help. Despite the long lines, Jonathan does a great job at providing excellent customer service with a smile. I will continue to shop at this location.

If there was an option to give zero or negative, I would have given that. I went to pick up a…read moremedicines which I needed to take on the very same day and was very urgent. The pharmacist (Asian) said she would not give me the medication because she never saw any doctor prescribe this medication to have so many. This was a specialty meds which needed to be taken more than one prescribed by the specialist. I have never seen a pharmacist question a doctor's prescription. "Bolus" dose as per the doctor! I mean it shows why she is a pharmacist (no offense) and not an actual doctor. I ended up leaving the pharmacy without the medication. Very poor & rude customer service, CVS!! This pharmacy should shut down if they have idiotic pharmacist like that. Either train them well or close down. We don't buy poor customer service like this. I made my doctor send the medication to Costco pharmacy instead which was ready in just an hour no questions asked.

Yesterday and today the pharmacist went above and beyond taking it a step above with getting my…read moremedication filled and working with my doctor. I have never had a bad experience here at sll. Kudos to the staff on Olson ave. .

Gina is a delight! I was visiting my daughter and had gift cards. I saw Gina two days in a row…read more.. And one of the gifts cards didn't work and had to enter the numbers manually. No worries though because Gina was and is patient and kind she is truly a lovely beautiful woman inside and out! Even though I'm raving about Gina I feel I need to mention the black hair products were behind glass and notified CVS when items were taken out. My daughter was offended because it was only that section in glass as judging only black people STEAL and my grandson is black.

Bitxh who answered gave me attitude when I called to check the status of an RX. Told me it would be…read moreready in an hour then tried to check me when I called back an hour later to see if it was ready.

I'm visiting the area and had my Dr. send my new prescription here. I've been on hold 16 minutes…read moreto see if they have my prescription ready (can't confirm through automated system because it's not a refill nor my pharmacy), someone will pick up & hit hold again with no explanation or greeting. Weird folk jazz playing on hold , someone picks up - straight back to crummy hold music. Going on 17 minutes of this nonsense. My goodness, I may hold off and ask my Dr. to send it somewhere less convenient tomorrow. Lol, it's as if they are the only pharmacy and want to abuse their power. I'll be taking my business elsewhere in less than 2 min. I'd advise to avoid this pharmacy at all costs & will reroute my own.

I ended up in Urgent Care across the parking lot while on a vacation and needed antibiotics. This…read moreUC suggested another Walgreens because this place was notoriously slow. I don't know the area, so it was easier to just let them fill this super quick 14 pill prescription. I showed up about 20 minutes after my appt - hoping my script was in the system and I wanted to give my pharmacy card info. Phil at the reception/intake is a TOOL. The guy finger pokes the computer (been there since '21 so he should be able to type), he has no sense of urgency, and is lazy - straight up lazy. He finally found my prescription at 4:45pm-ish after telling me they don't have it - which I knew they did. He tells me they have to type it in, since it was sent over electronically. I understand....I know how this works. I left there concerned, but didn't have many options. I finally got a text saying they received a prescription for me - AT 6:17PM!!!!! An hour and a half later.... FRUSTRATING to say the least. Angry because I was in pain and needed those antibiotics to start working STAT but I was also understanding that we must be getting close to getting it filled by then since it was finally added into the system. My fault for having false hope for competency. ANYWAY, I never heard back from them, so I called them back and waited on hold for almost 17 minutes....at 7:45pm. And when the pharmacist answered the phone, she said "oh! You can come right down. It'll be ready!" I needed those antibiotics FAST and then all of the sudden they're ready when I call!? But I got no notification - UNTIL I CALLED. I was so angry. I was even on their text notifications....so they just weren't doing their jobs there. This was a 3 hour wait that Phil told me would be about an hour...that I never got notification for. Just an all around HORRIBLE and INCOMPETENT experience with this Walgreens. I know there are other people there, but clearly I'm not an anomaly here. Corporate needs to take a long hard look at this place and how it's run. This is terrible.

On hold for 1hr just to get hung up by the pharmacy. Call back hold again then hang up. They suck!read more

They where a great addition as a pharmacy to the neighborhood. Unfortunately they where bought out…read moreby safaeway and closed-door simply for there clients list as safaeway has a location across the street, to my understanding. To bad loved there delivery service now Im back to another small pharmacy that offers delivery INNOVA Pharmacy on Jamison cort of Manzanita or (Family discount pharmacy) next to the medical building they offer delivery and have a great staff. And no footwork getting your transfers from other pharmacy just have to give permission to do so they take care of the rest.

Amazing neighborhood pharmacy!The people who work here are very helpful!They got a lot of dietary…read moresupplements and am looking forward to going back soon!

Less wait times at the drive thru! We have been here so many times before and they always take too…read morelong to process someone's order. If you have 4-6 cars ahead of you, you can guarantee a 40-50 minute wait time sitting in line until you get served. Fast food drive thru's take less time to give you your food! So it begs the question: WTF is taking so long to get your prescription! My wife and I are over this and are thinking we wouldn't mind paying a little more for prescriptions if they take this long. The wait times inside the store are even more atrocious!

Being a pharmacy technician myself I try to give grace to pharmacy staff. I work in a high traffic…read more24 hour location as well, but this pharmacy does not have it together at all. Shabnam rang up a prescription after we discussed changing it for the childrens version rather than the adults (prescription for a 5 year old). She had to refund it, told me it had to go back on my card even though I paid with a debit card and it will take several days to return to my account. Then she stated they would start right away to fix it for me and it would be only a few minutes. I waited a half hour before going back up to check, only to find out they hadn't even started it nor did the other staff know what was going on with it. Fully let down by this pharmacy and i'll be switching to a different location after this experience. Do better for your patients!

When Rite Aid closed I had to choose a new pharmacy. I was tired of the horrible service, and long…read morelines at Rite Aid, CVS, Walgreen's and grocery store pharmacy's. So I decided to look for an old time pharmacy. To my surprise, none really exist anymore. But I did find one, Vitality Pharmacy in Folsom. I decided to give it a shot, and Im so glad I did. The service here is fantastic. The staff take care and interest in my wellbeing. They fill my prescriptions quickly and send me a text when its ready. I couldn't be happier with my experience here. I drive all the way from Fair Oaks to get my prescriptions filled here, and its well worth it. And, if you dont feel like driving they also offer delivery for a small fee. Highly recommended!

Very helpful and caring service. Answers phone calls. Extremely clean and easily accessible from…read moreparking lot.

I had a battery fail while it was still under warranty, and Scott made the whole process easy. He…read morehandled the replacement quickly with no hassle at all and kept things straightforward. Really appreciate the smooth service and professionalism.

A few weeks ago, a woman literally got mugged in the bathroom during my visit to this Walmart…read more This morning, as I was going through the self checkout, there was an employee very loudly saying very cruel things about poor people. She was saying to some customers, "If you don't have money to pay, don't come to my store." Imagine working at the trashiest Walmart in NorCal and shaming your customer base like that. Imagine thinking you have money because you work at Walmart in Rancho Cordova. I've been to a couple dozen Walmarts across the PNW over the past two years, and this is the only location where the hand soap in the women's restroom quite literally smells like cat urine. That probably sounds made up, but it's not. The hand soap in the women's restroom at this specific location smells like literal cat urine.

The Pharmacy staff is incredibly rude all the time and not consistent at all, even worse if you…read morehave to call them. Everyone tells you different, wrong information. They act like it's a bother to explain things to you or to answer questions.

Staff is kind and helpful. Store was clean and the ease to find what you are looking for is superbread more