I pick up meds here for me and my family. I always get greeted upon entering and there's always…read morefriendly staff ready to help. Despite the long lines, Jonathan does a great job at providing excellent customer service with a smile. I will continue to shop at this location.

If you want to wait in line forever go to this CVS. They're always understaffed and there's always…read more5000 people in line. Doesn't it matter if you go in at 9:00 a.m. or 8:00 p.m.. you would think they would get wise about it and add more staff but no no you don't need your medications all that bad. Then they open the second lane up which nobody seems to drive through. So I ran through tonight oh just because it rained the whole world doesn't work oh my gosh poor me. If I had somewhere closer or better to go I would thanks CVS for letting me down.

I have used this pharmacy for 5 yrs., for a few things & seen it go through at least 1 mgmt change…read more * For most of my prescriptions I don't have any issues. I use their auto-refill feature and signed up for text notifications. That has worked well. * I really like the drive-thru feature; especially in Winter months. * I also like that their auto-reminder for pick ups confirms your co-pay so there aren't any surprises. A couple of times when I didn't like the price using my insurance, I called & had them re-do it using Good Rx so that when I went to pick it up I wouldn't hold things up. * I used them to fill an Urgent Care prescription & it took a little longer than I liked, but then I found out that the Urgent Care tech has to have prescriptions reviewed by a supervising physician before sending to a pharmacy & that can take 20-30 minutes. Then it goes into a queue with hundreds of other prescriptions that the pharmacy has already rec'd that day ahead of mine. Some of those are also from other Urgent Care facilities. I decided to drive the 15 miles home, have a snack & wait for the text notification. All-in-all, I think it took abt 2.5 hrs to fill the Rx, but that's no worse than other locations where I've had to have that done. * For in-store shopping... well, it's disappointing but I'm not sure if that's because a lot of things have to be locked up from theft. OTC meds are hard to access & I did give up once when no one came to help unlock the thing, but simple stuff (Chips, snacks, cards) are easy. The staff has been nice about 97% of the time. I think I got an idiot once, a toad another time & a simpleton a 3rd time. That's life.

I recently developed a serious back condition and saw my doctor yesterday, who informed me that I…read morewill need surgery. In the meantime, they prescribed a strong pain medication to help manage the pain until my procedure can be scheduled. This morning, I noticed through the Walgreens app that my prescription wasn't being covered by my insurance. After waiting about an hour, I discovered that Walgreens had simply canceled the prescription instead of contacting me to ask whether I wanted to pay out of pocket. Considering the circumstances, a simple phone call could have prevented a lot of unnecessary delays. I reordered the prescription through the app and immediately called the pharmacy to let them know I was happy to pay out of pocket. I spent over an hour on hold before finally reaching someone, only to be placed on hold again. After another 15 minutes, the phone started ringing repeatedly before the call was ultimately disconnected. I called back and asked to speak with the manager, but instead I was transferred back to the pharmacy and had to wait on hold yet again before finally reaching someone. At that point, I was told my prescription would be ready by 1:00 p.m. Unfortunately, 1:00 p.m. came and went with no update and no prescription. When I called again, I was simply told they were too busy and would get to it when they could. I reminded them that I had already called earlier in the day and had been told it would be ready, but the only response I received was that I would have to keep waiting. Because I was in so much pain, my wife called the store herself and spoke with the manager. Only then did someone step in and make sure the prescription was filled promptly. When my wife arrived to pick it up, she noticed several pharmacy employees standing behind the counter doing nothing while customers continued to wait. After standing in line for about 10 minutes, another employee walked into the back and began arguing with several of the staff members. I understand that pharmacies can get busy, and I try to be patient with healthcare workers. However, the lack of communication, excessive hold times, missed commitments, and apparent disorganization made an already painful situation much worse. When someone is waiting on medication after being told they need surgery, timely communication and basic customer service should be a priority.

I had a battery fail while it was still under warranty, and Scott made the whole process easy. He…read morehandled the replacement quickly with no hassle at all and kept things straightforward. Really appreciate the smooth service and professionalism.

A few weeks ago, a woman literally got mugged in the bathroom during my visit to this Walmart…read more This morning, as I was going through the self checkout, there was an employee very loudly saying very cruel things about poor people. She was saying to some customers, "If you don't have money to pay, don't come to my store." Imagine working at the trashiest Walmart in NorCal and shaming your customer base like that. Imagine thinking you have money because you work at Walmart in Rancho Cordova. I've been to a couple dozen Walmarts across the PNW over the past two years, and this is the only location where the hand soap in the women's restroom quite literally smells like cat urine. That probably sounds made up, but it's not. The hand soap in the women's restroom at this specific location smells like literal cat urine.

We had multiple prescriptions transferred to Bel Air Pharmacy in Gold River when the Rite Aid…read morePharmacy in Gold River closed. Perhaps we should have looked more carefully at pharmacies at that time, but Bel Air was close to home and we thought it would be convenient. Our experience with this pharmacy has been disappointing. The staff always act like they are in a rush (even when there are no other customers in line). They are unwilling to contact doctors' offices to get expired prescription refills --- and insist that we contact the doctors' offices instead. They will not set up auto refills on meds. They insist we must do it online, which we have been unsuccessful doing, because the site is difficult to navigate. Also, they often don't have one or more of our meds in stock and it takes a couple of days to get a refill. There are a lot of problems. The staff seem to generally have bad attitudes about helping customers. Maybe they are poorly trained -- or maybe they are not being paid enough. Maybe they just don't think providing decent customer service is part of the job. We are very disappointed.

Some of the most important meds I take to help keep me alive they don't have in stock, they say…read morethey have to order them. Trying not to be a "Pain" I don't call them I wait for them to call me. After a week ( or more) I call them and get some kind of lie or excuse and then tell me they need to be ordered AGAIN!! I am SO TIRED OF BEING TREATED THIS WAY!!!

I have been going to this Pharmacy for years. I am always treated with respect and kindness and…read morethese people know what they are doing many times people get upset with Pharmacy clerks because of an insurance problem or a doctor problem something that is not their problem and people take it out on the Pharmacy clerks, or the pharmacist themselves. I love this Pharmacy, they go above and beyond to help me!! They are all great! The pharmacists and the clerks are simply the best around!!

This pharmacy is the reason I come to this Walmart. I live equal distances from 2 Walmarts but…read morehave my prescriptions sent here because the Techs care. When my prescriptions are not covered by insurance they go out of their way to see if there is any kind of discount plan, the text feature for refilling recurring prescriptions is great and the line for picking them up may be 1-4 people deep but I have NEVER been in it longer than 10 minutes and I'm there 1-2 times per month. I read some of the negative comments and they applied to the store overall as to the customer service and wait times, but having gone to this store for years I see improvements there as well. My biggest complaint is that they have SO MUCH product locked in cases that you do have to wait for someone to help you get things. Goofy stuff like fiber tablets...behind locked cases. I get the need to reduce theft, but perhaps the locked case approach is overkill for many items? If they had more staff attentive to the "call for service" buttons it would help. The Pharmacy staff don't even have keys to help with accessing vitamins and so forth, it takes a different "store" staff member to help you get health related items in the pharmacy area.

Kaiser Pharmacy is the best! Organized. Clean…read more Efficient, friendly staff - my favorites Priya and Sabrina are excellent! Lines move fast because of their efficiency. Way to go!!!

Although it takes long to get your medication, the pharmacist is very thorough. Let me understand…read morethe best way to take my medication for optimal effectiveness.

Less wait times at the drive thru! We have been here so many times before and they always take too…read morelong to process someone's order. If you have 4-6 cars ahead of you, you can guarantee a 40-50 minute wait time sitting in line until you get served. Fast food drive thru's take less time to give you your food! So it begs the question: WTF is taking so long to get your prescription! My wife and I are over this and are thinking we wouldn't mind paying a little more for prescriptions if they take this long. The wait times inside the store are even more atrocious!

Being a pharmacy technician myself I try to give grace to pharmacy staff. I work in a high traffic…read more24 hour location as well, but this pharmacy does not have it together at all. Shabnam rang up a prescription after we discussed changing it for the childrens version rather than the adults (prescription for a 5 year old). She had to refund it, told me it had to go back on my card even though I paid with a debit card and it will take several days to return to my account. Then she stated they would start right away to fix it for me and it would be only a few minutes. I waited a half hour before going back up to check, only to find out they hadn't even started it nor did the other staff know what was going on with it. Fully let down by this pharmacy and i'll be switching to a different location after this experience. Do better for your patients!

I just want to make sure Kathy or Cathy (not sure of how she spells her name)-- gets all the…read morerecognition that she deserves. My husband and I were doing our usual Target run and she was our cashier. She was sweet, professional, and just compassionate to all her customers who came through her line. She amazed us so much with her positive and heartwarming gestures that I had to write about my experience. Target should give her a raise or promotion because you just don't come across individuals like her anymore. Thank you Cathy/Kathy for being so wonderful. Super appreciate you!

Came in this store on 2/13/26 with my beautiful wife, located on Olsen Drive in Rancho Cordova…read more First thing we both did was to use the restroom and from my experience, it was pretty bad. No toilet paper in any stalls and no soap in any dispensers. I did what I could... then when shopping for the goods, found the best toothbrush ever: say "avada kedavra" to the cavities and plaque building in my mouth! When checking out, the staff member were courteous and got back to the car safely. Thank you, Target!